In this episode of Laundry Talks, Eric Smith interviews two industry veterans,  Judy Krenz and Melissa Busch from Phelps Uniform Services. Price increases are a reality in every business, but how companies approach them varies quite a bit. Join our conversation today as we hear how one company completely changed the way they approach their price changes with their customers.   Don’t forget to utilize our Free ROI Calculator resource available for textile rental operators!

In this episode of the Laundry Talks podcast, the host, Eric Smith, interviews Dana Horne, the General Manager of CTC, a mixed textile rental operator based in Clinton, OK. Dana got her start in the textile rental with a national provider, Cintas, but has since worked on both the operator and supplier side of the business prior to landing with CTC. She has a long history of training and coaching success. Eric and Dana also discuss the value of daily face-to-face coaching sessions and challenges related to training and hiring in today’s business environment.

Don’t miss out on part two of the very first episode of “Laundry Talks” – Evolution of Technology in the Laundry Industry! In the second part of this podcast, we are joined by Becky Hughes, president of Hughes Customat, Inc. of St. Louis, MO. Becky and Eric discuss what managing a form-based invoice system was like and how the move to mobile technology has reduced costs and improved customer experiences. Make sure you tune in to “Laundry Talks” and join the conversation.

Calling all textile rental professionals! Get ready for an exciting new podcast, "Laundry Talks." In our debut episode, we have industry veteran Barry Smith, who helped pioneer computerized billing systems in the late 1960’s. Join us as Barry talks about riding his first route, his impressions of the industry at the time, discusses the limitations of computer hardware in the early days, and shares early challenges, successes, and his thoughts on where the industry is headed. Don't miss out on this insightful conversation. Tune in to "Laundry Talks" and join the conversation. Check out our episode recap and notes here or use our Free Resource for Textile Rental Operators here!