Future of Service

Jonathan Shroyer

Hosted by Jonathan Shroyer, Future of Service explores the future of work, customer journey, customer experience and customer engagement through engaging with today’s top leaders. Learn more at: https://missionmatters.com/author/jonathan-shroyer/ read less
BusinessBusiness
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EntrepreneurshipEntrepreneurship

Episodes

AI Cognition driving CX and the Human Experience
Oct 10 2023
AI Cognition driving CX and the Human Experience
Peter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize human flourishing. This ambitious goal, often referred to as the Holy Grail of AI, holds the promise of significantly reducing costs for various products and services. It also involves providing support from PhD-level AI researchers to address pressing issues such as disease, energy, and pollution. Moreover, Peter envisions empowering individuals through expert personal assistants, enhancing productivity, problem-solving abilities, and overall well-being. His dedication to this mission spans over two decades, and he is currently leading a major initiative to leverage aigo.ai's deep expertise and standard-setting commercial technology. This initiative aims to rapidly bridge the gap to achieve comprehensive human-level capabilities.Peter finds immense excitement in this endeavor, recognizing its potential for profound positive impact on humanity. He invites others to join aigo.ai in scripting the next chapter in the story of human progress. The organization actively seeks staff, advisors, collaborators, and investors to accelerate their progress.aigo.ai's technology stands apart due to its unique approach. Unlike prevalent 'Big Data' statistical or generative AI methods, aigo.ai's approach implements an Integrated Cognitive Architecture rooted in a profound understanding of human intelligence requirements. This approach distinguishes itself by overcoming the inherent limitations of Big Data methods.Peter Voss's journey in the realm of technology commenced in electronics engineering. He founded his first company and later developed a comprehensive ERP package, leading the company from its inception to a 400-person IPO within seven years. In 2002, Peter, along with two others, coined the term AGI (Artificial General Intelligence) and published a book on the subject. Since then, he has steadily focused on developing, commercializing, and enhancing the core technology essential for achieving human-level AI.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Human Design and Business Success
Aug 1 2023
Human Design and Business Success
Sunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change through systemic progress rather than superficial fixes, seeking transformational experiences for all those involved.Drawing upon her executive background rooted in classic business expertise, Sunita complements her skills with extensive entrepreneurial know-how, making her a well-rounded leader. She possesses the remarkable ability to quickly adapt, engage in conversations with anyone, navigate through uncertainties, and effortlessly grasp new technologies.Over the course of her professional journey spanning more than two decades, Sunita has been a trailblazer in innovation and pioneering "firsts" across diverse industries such as consumer products, software, healthcare, and digital content. Her experiences range from leading teams in globally renowned brands to successfully founding and operating multiple profitable B2B and B2C businesses, all with a consistent focus on embracing evolution.Sunita's exceptional talent lies in connecting the dots and discerning complex patterns within diverse systems. Her keen eye allows her to spot trends in the market ahead of others and translate data into actionable insights that drive growth.Having established herself as a trusted partner, Sunita has worked closely with an impressive roster of major clients and brands, including St. Jude Medical Device, Abbott Healthcare, Amazon, Intuit, SolarCity, Visa, Cisco, Aveva, Rockwell Avionics, American Express, Freshly, L'Oreal, Vivendi, Vodafone, AOL, JPMorgan Chase, and numerous Fortune 100 companies under non-disclosure agreements.Sunita's commitment to her work is evident in her dedication to her profession, and she holds degrees in Operations Engineering from Cornell and Marketing/Corporate Strategy from the MBA program at the University of Michigan Ross School of Business. Additionally, she possesses a second MSc in Nutrition and Functional Medicine, showcasing her diverse and multi-faceted approach to both business and personal development.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Community and AI
Jun 20 2023
Community and AI
Sarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working within early-growth stage B2B tech startups, Sarah is passionate about assisting businesses in overcoming their most pressing data challenges.Recognizing the need for a solution to address clinical turnover in healthcare organizations, Sarah conceived DoorSpace® as a transformative technology. Instead of focusing on why people leave, DoorSpace® takes a different approach by asking what makes people stay. The innovative platform created by Sarah and her team is tailored to facilitate the creation of a workplace environment that fosters loyalty and retention.By utilizing DoorSpace®, healthcare organizations gain the ability to:*Foster meaningful relationships and connections with their employees*Streamline clinician workflows by eliminating wasteful administrative tasks and reducing friction*Provide effective support for career development opportunitiesFurthermore, Sarah's groundbreaking solution significantly reduces the time spent on manual data entry and paper-based processes for both clinicians and administrative teams. With DoorSpace®, healthcare organizations can maximize efficiency while nurturing a thriving workforce.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Those Who Serve
Feb 21 2023
Those Who Serve
This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, and physician leadership techniques to not only help combat burnout, but to help physicians develop leadership skills, broaden emotional intelligence, increase their healthcare resilience capacity, and reach maximum potential despite ever-increasing demands. A longstanding mindfulness practitioner and certified mindfulness teacher, she helps clients become more present and able to meet the many demands they face. Dr. Gazelle helps physicians improve efficiency, manage conflict, and heighten team effectiveness, not only enhancing performance but maximizing fulfillment. Virtually and in person, she has coached over 500 physicians and physician leaders.Dr. Gazelle’s physician coaching is results-oriented, tailored to the individual, and effective. Given her belief in the power of humor, her coaching is also enjoyable. Dr. Gazelle is passionate about helping fellow physicians enhance performance and achieve balance. She is highly invested in the outcomes her clients achieve and becomes a strong champion for success.A founding member of the Harvard Institute of Coaching, a Master Certified Coach, and featured in The Physician Leadership Journal and American College of Physicians leadership webinars, Dr. Gazelle has been a pioneer in bringing the benefits of physician coaching to the medical profession.A dynamic and sought-after physician burnout, leadership and resilience healthcare speaker, Dr. Gazelle gives in-person and virtual keynotes, workshops, and retreats across the globe, providing the resilience in healthcare and leadership tools needed for the marathon of a medical career.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Reading Customers' Minds - Karen L. Clarkson
Dec 20 2022
Reading Customers' Minds - Karen L. Clarkson
Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA.About Karen L. Clarkson:𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁𝘂𝗻𝗲 𝟱𝟬𝟬 𝗮𝗰𝗰𝗼𝘂𝗻𝘁𝘀, I have developed an unsurpassed reputation for delivering growth and exceptional experience to both customers and internal stakeholders. My career has been marked by breaking down silos to strengthen collaboration across Marketing, Sales and Ideation. In fact, the key to my success has been to weave the importance of a strong customer focus into the fabric of every business area within the organization.𝗜 𝗮𝗺 𝗸𝗻𝗼𝘄𝗻 𝗳𝗼𝗿 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝗵𝗶𝗱𝗱𝗲𝗻 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀 𝗳𝗼𝗿 𝗴𝗹𝗼𝗯𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵, aligning resources and leading an organization to technology's bleeding edge. I am willing to take on more to propel impactful, lasting results, and I am fearless in tackling difficult issues to stimulate tremendous growth. I am always open to expanding my network and sharing best practices for inventive business development.🔷 𝗣𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗚𝗿𝗼𝘄𝘁𝗵 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗼𝗻🔷 𝗜𝗻𝘀𝗽𝗶𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽🔷 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗯𝘀𝗲𝘀𝘀𝗶𝗼𝗻Revenue Growth & Expansion 🔹 Strategy to Action 🔹 Cross-Functional Leadership 🔹 Customer Experience 🔹 Go-To-Market 🔹 Inventive Change Catalyst 🔹 M&A Integration 🔹 Global Acumen Executive Mentor 🔹 Global Leader 🔹 Team Building 🔹 Strategic Vision 🔹 Board Member"𝘔𝘺 𝘮𝘪𝘴𝘴𝘪𝘰𝘯 𝘪𝘴 𝘵𝘰 𝘣𝘳𝘪𝘯𝘨 𝘫𝘰𝘺 𝘢𝘯𝘥 𝘦𝘮𝘱𝘰𝘸𝘦𝘳 𝘵𝘩𝘰𝘴𝘦 𝘸𝘩𝘰 𝘦𝘮𝘱𝘰𝘸𝘦𝘳 𝘰𝘵𝘩𝘦𝘳𝘴."To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/
Persona-lization - Brett Frazer
Dec 13 2022
Persona-lization - Brett Frazer
This episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. A simple statement, really, and a logical one considering your marketing and sales organizations (be they direct, channel or partners) have just promised them the best, be its simplicity, efficiency, productivity, creativity, security, privacy, connectivity, etc.Think of it, out of all the solutions; they chose yours; free or premium, perpetual or subscription, economy or luxury, stand-alone or suite, they chose yours… this time.What is it that is going to influence them to keep choosing your solutions in the future? A lot has to do with their experience the first time they have a question, a problem, or a request, and they reach out to your company for help.This is when they deserve the best, not the fanciest, not the most delightful, but the best of the basics: Access, Understanding, Empathy, Commitment, Timeliness, and Follow through.While they are the face your customers most often interact with at this stage, delivering against these basics with passionate consistency is not just a Customer Service or Support investment, it is an entire company investment. When executed across the entire company, the returns on that investment are measurable across higher retention rates and lower new customer acquisition costs through lower operational expenses.I have spent the past 20 years helping multi-national organizations and start-ups deliver against this customer promise of the best basics. Regardless of role, position, or organization, the focus and passion of my work have been to create experiences that not only keep customers coming back but that lead them to recommend others to join them.To learn more, please visit: https://www.arise.com/ Listen to more episodes on Mission Matters: https://missionmatters.com/author/jonathan-shroyer/