This is what most Training Professionals miss.  Sam provides practical advice and examples of making this happen in the business world.

Publishing a new e-learning course isn't going to move the needle in your Hospitality Brand. What will is a Training Program that is multi-tiered, strategic, and tied to the KPI's of the business. In this episode, Sam breaks down how we partnered with Piada Italian Street Food to tackle a specific problem and create huge movement in their Net Promoter Score.

This week we continue the discussion on culture building in your Hospitality Brand. Matt shares insight from his experience building a media-driven culture building team at Chipotle We talk tangible examples of how stories shape and drive a business culture.

In this episode, Sam interviews Matt about his previous experience working at Chipotle during a transition in leadership and culture for the brand. Matt built a team that was part of People Experience (HR), focusing on building culture through media, storytelling and recognition.   Taking insights from the Oz Principle and Change the Culture Change the Game, he breaks down the strategic steps into building (or re-building) a thriving and top-notch people culture at a Hospitality Brand.

Author and Keynote Speaker Scott Greenberg brings his insight and experience on transforming your hourly workers into a high performing team.

On this episode we look at the CHART Conference. This s a conference created by trainers, for trainers and is focused specifically on the hospitality industry. We talk to board members and participants to get a sense of why this conference feels so different than any other conference we've been to.

As Founder and CEO, Mehdi is leading the rapid expansion of Crazy Pita, a fresh-casual Mediterranean concept based in Las Vegas.   His dedication to operations excellence and willingness to experiment have aided in his success.  Listen in to hear his story.

Listen in to this convo with Chef, Author and Co-Founder of Tender Greens Erik Oberholtzer.   With a Culinary Expert in every Tender Greens, the chef-driven. fast-casual salad brand has grown across the West Coast. Erik now finds himself in a new role, guiding startups in sustainable practices. He also authored the Ten Year Plan.

Wing Lam, along with two of his brothers, co-founded the legendary Wahoo's Fish Tacos, a fast-casual fish taco shop with Chinese-Brazilian-Mexican flair. Covered in stickers and surf apparel, the locations are uniquely SoCal inspired which is where Wahoo's was born. During the Pandemic, Wing also co-founded California Love Drop, which supports and fuels healthcare workers and first responders.

Roy Rogers Restaurants, a historic brand founded in 1968, has had its shares of ups and downs.  Now in a strong comeback phase, they hired Adam Klaers to lead the charge. Adam has 20 years of leadership experience in the restaurant industry, with brands like Taco Bell and Chipotle, Adam is a seasoned executive passionate about driving business growth and fostering strong relationships with both customers and employees.  As the Executive Vice President at Roy Rogers Restaurants, he oversees and guides marketing, franchise development, operations, and training.

Mark Lavalle embodies everything that a well-executed restaurant should be. His charismatic journey to hospitality virtuoso weaves through some of the most transformative moments in brand development and management over the last 30 years. In this episode we chat "scaling hospitality" with Mark! Website: https://www.trainingsimplified.com/ Email: info@trainingsimplified.com

In this episode we interview Troy Hooper, CEO of Pepper Lunch. Pepper Lunch is a Japanese "fast-steak" restaurant franchise popular in the Tokyo area and Troy is leading the charge in expanding in the United States. Troy has an aggressive goal of rapid expansion and he discusses how they'll make it happen.

Welcome to “simplified,” the podcast where we pull back the curtain on what fuels success in the restaurant industry and how to simplify complex trends.   Join us on today’s episodes with your hosts, Matt and Sam, live from Docebo Inspire, in conversation about how to find and keep good employees while evolving a company.   Whether you're a restaurant owner or simply someone who appreciates the artistry and dedication that goes into every meal, “simplified” offers you a seat at the table. Subscribe and tune in weekly as we shed light on the behind-the-scenes world of the restaurant industry, where passion, business, and work ethic collide to create unforgettable culinary experiences.   Website: https://www.trainingsimplified.com/ Email: info@trainingsimplified.com YouTube: https://www.youtube.com/@TrainingSimplified-zw6yz LinkedIn: https://www.linkedin.com/company/90615180

Welcome to “simplified,” the podcast where we pull back the curtain on what fuels success in the restaurant industry and how to simplify complex trends. Join us on today’s episodes with your hosts, Matt and Sam, to discuss their perspectives on grit, work ethic, and perseverance in the restaurant industry and how to build a talented and committed team. Whether you're a restaurant owner or simply someone who appreciates the artistry and dedication that goes into every meal, “simplified” offers you a seat at the table. Subscribe and tune in as we shed light on the behind-the-scenes world of the restaurant industry, where passion, business, and work ethic collide to create unforgettable culinary experiences.   Website: https://www.trainingsimplified.com/ Email: info@trainingsimplified.com YouTube: https://www.youtube.com/@TrainingSimplified-zw6yz LinkedIn: https://www.linkedin.com/company/90615180/admin/feed/posts/

Full Length Interview with Corban Nichols, Head of Training at Piada Italian Street Food. Hear about the experiences that shaped him as a Training Leader, how he’s developed his In-Training Principles and why he chose to invest in Hospitality in a world moving toward full automation.

Corban leads training and L&D at Piada Italian Street Food, which was recently featured on the cover of Nation's Restaurant News 100 under 100 issue. In 2023 he launched a massive effort to revive the spirit of Genuine Hospitality at the brand, which has quickly led to amazing results. To learn more about how Piada improved their Guest Experience scores by 50% in 6 months check out this case study: https://www.trainingsimplified.com/piada-case-study

Diana brings a fresh perspective to this year's National Restaurant Association Show. As a journalist and content producer with a background in technology news and analysis, she dives into the world of Restaurant Tech and shares her experience about attending this year's show. To connect with Diana visit her at https://www.dianablassproductions.com/

Jonathan has been to the National Restaurant Association Show more times than you have. He's seen it all. As Editor in Chief of Restaurant Business Magazine, he shares his experience with us in this full length interview. Find Jonathan on Linkedin here: https://www.linkedin.com/in/jonathanmaze/

Didn't make it to this year's NRA? Hear from two industry experts about their experience and key takeaways from this year's show.