Principle of Hospitality

POH Network

Principle of Hospitality (POH) saw a gap in Australia’s hospitality industry — with a growing need to keep abreast of the latest trends and innovations, as well as the changing needs of consumers, it was clear our hospitality heroes could benefit from a stronger support network. POH is a shared learning space where industry-only people can impart wisdom and inspire each other through storytelling, with a strong focus on facilitating collaboration. They are here to disrupt current perceptions of what the hospitality industry can achieve in today’s ever-evolving and challenging environment. read less

Ep 228 Summer Series 7/10 -  The most exciting new brewery in Adelaide with Oliver Brown from Bowden Brewery
4d ago
Ep 228 Summer Series 7/10 - The most exciting new brewery in Adelaide with Oliver Brown from Bowden Brewery
Ep 228 Summer Series 7/10 -The most exciting new brewery in Adelaide with Oliver Brown from Bowden BreweryThe team behind NOLA Adelaide (Alex, Joshua, Matthew, and our next guest Oliver Brown) have joined forces with fellow brewer and beer lover, Jake Phoenix to launch Bowden Brewing.Like many brilliant ideas before it, Bowden Brewing was formed over a few beers. 6 years ago, a few mates were enjoying a few pints and thinking up how they might be able to break the mould and chase their dreams of brewing. Bowden Brewing’s taproom features 14 taps, every one of them playing host to products made by Bowden Brewing or in collaboration with other brands.The Bowden Brewing kitchen is home to Masa, a restaurant headed by Ex - Restaurant Hubert and current Big Easy Group Executive Chef Harry Bourne. So it’s a pleasure to welcome back to the podcast Oliver Brown to chat about this great brewery.In this episode, we discuss how the idea for Bowden Brewing came about, how OJ and the team have kept their team engaged and working across all their venues and the next stage for the brand to be an even bigger player in the South Australian hospitality scene.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://bowdenbrewing.com/Instagram: https://www.instagram.com/bowdenbrewing/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit...
Ep 227 Summer Series 6/10 -  A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe.
Jan 26 2023
Ep 227 Summer Series 6/10 - A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe.
Ep 227 Summer Series 6/10 -A health-conscious cafe that still delivers on that unique Melbourne feel with Georgia Mackie from Seedling Cafe.We are big fans of Seedling Cafe as they believe in similar principles as we do, that is to use whole foods to create delicious meals for everyone to enjoy. With everything from their classic acai bowl to their amazing bulletproof coffee, Seedling really is about healthy eating done right so today Ash Ellis sits down with Georgia Mackie the Director of Seedling Cafe based here in Melbourne.In this podcast we discuss:-What got Georgia into this venture to begin with.-What was it about Seedling Cafe that drew her in as an employee first.-How approaching this lifestyle benefited Georgia over the years.-If she has seen the healthier eating scene develop over the last few years since taking overSeedling.-If there are any new food trends that she is excited about.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://www.seedlingcafe.com.au/Instagram: https://www.instagram.com/seedling_au/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.
Ep 226  Summer Series 5/10  Pushing through the challenges to build an amazing workplace culture with Laura Attard and Lyndal Key from The Pickle and the Patty
Jan 19 2023
Ep 226 Summer Series 5/10 Pushing through the challenges to build an amazing workplace culture with Laura Attard and Lyndal Key from The Pickle and the Patty
Ep 226 Summer Series 5/10Pushing through the challenges to build an amazing workplace culture with Laura Attard and Lyndal Key from The Pickle and the PattyThe Pickle & The Patty—formerly of The Ascot Lot, and The Market Hotel in South Melbourne, has made the impressive step into its new home across the road in Claredon Street.They specialise in American-style burgers, hot dogs, fried chicken and sides, with one of the most extensive and thoughtful beverage programs in a casual restaurant in Melbourne. But not stopping there, they also used free-range grass-fed beef working with a local quality butcher for both their burgers and hot dogs, as well as making their own pickles on site.In this podcast we discuss:-What the biggest challenge/s are in getting the brand to this stage of opening successfully.-With the toxic culture that both have unfortunately had to endure, why they both stayedin the industry when so many would have left.-What we need to do to have a positive work environment for the industry.-What are they looking forward to moving forward with the brand.Find out more about the Lightspeed x POH Series RAW here:https://www.lightspeedhq.com.au/raw-hospitality-podcast-series/Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://thepickleandthepatty.com/Instagram: https://www.instagram.com/thepickleandthepatty/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more...
Ep 225 Summer Series 4/10 -  Taking on the neighborhood scene and staying bespoke with Tim Varney from  Stella Coffee
Jan 12 2023
Ep 225 Summer Series 4/10 - Taking on the neighborhood scene and staying bespoke with Tim Varney from Stella Coffee
Ep 225 Summer Series 4/10 -Taking on the neighborhood scene and staying bespoke with Tim Varney from Stella CoffeeStella is here to provide high-quality, delicious, and responsibly sourced coffee to anyone who wants to discover it. Stella is led by Tim Varney, who's been doing coffee for some time and in various capacities - as a coffee roaster, as the co-founder of the World AeroPress Championship, or as a co-founder of Melbourne's first co-roasting space Bureaux. With all that experience I know this is going to be a great conversation and excited to talk with Tim in this week’s podcast.Here are just some of the things we discussed below:-How Tim started out in the industry.-The importance of his first major employer Tim Wendelboe and living in Oslo for 6 years.-How he started to learn how to roast coffee in Oslo-The move back to Melbourne and finding his feet again-The start of Bureau Coffee-How he made Stella Coffee a different offering-What Tim enjoys about coffee the mostFind out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please find our guest information here:Website: https://stella.coffee/Instagram: https://www.instagram.com/stellacoffee_/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.
Ep 224  Summer Series 3/10 - Taking on delivery and actually winning with Dave Ansett from Etto Pasta Bar
Jan 5 2023
Ep 224 Summer Series 3/10 - Taking on delivery and actually winning with Dave Ansett from Etto Pasta Bar
Ep 224 Summer Series 3/10 - Taking on delivery and actually winning with Dave Ansett from Etto Pasta Bar Dave Ansett, along with his partner Stephane Meyer founded Etto with one simple idea: you should be able to get an experience on par with the trattorias of Italy for the price of a burger.“Melbourne’s got such a great Italian heritage, but Italian (food) here has turned into either you’re sitting at a restaurant with white table cloths, and a waiter, and you’re there for an hour and a half and you’re paying forty bucks for a bowl of pasta. Or you’re going in somewhere and it’s slop, and it’s fifteen bucks.“We really saw this opportunity to do this model in the middle. Do really great food—really high-quality food—but without the restaurant overheads, in a fast-casual model.“When we’re humming we can do a plate of pasta every 30 seconds, that’s sort of our volume that we can pump out.”Find out more about our sponsor for the Summer Series OpenTable on the link below: https://restaurant.opentable.com.au/Find out more about the Lightspeed x POH Series RAW here:https://www.lightspeedhq.com.au/raw-hospitality-podcast-series/Please find our guest information here:Website: https://etto.com.au/Instagram: https://www.instagram.com/ettopasta/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more....
Ep 223 Sumer Series 2/10 - Delivering great hospitality experiences over sports and fun with CEO of Signature Group James Sinclair
Dec 29 2022
Ep 223 Sumer Series 2/10 - Delivering great hospitality experiences over sports and fun with CEO of Signature Group James Sinclair
Ep 223 Sumer Series 2/10Delivering great hospitality experiences over sports and fun with CEO of Signature Group James SinclairSignature Hospitality Group is home to some of the fastest-growing brands in Australia’s sporting and hospitality landscape, including The Sporting Globe Bar & Grill and TGI Fridays (Asia Pacific).Welcoming over 3 million guests annually SHG is a fast-growing enterprise that employs over 1,250 staff across 34 locations in five different states, serving high-quality modern food & beverages.As a keen entrepreneur, our next guest James Sinclair seized the opportunity to bring the beloved sports bar and grill to Australia with both a company-owned and franchise business model, so it’s great to talk with CEO and Principal of Signature Hospitality Group on this week's podcast.In this podcast we talk about how he started the first venue for Sporting Globe, how the signature group team guided its way through Covid with having a very challenging market to keep venues trading, and the origin story of the founder of TGIF invented and shaping the first singles bar in the US and building out some of the first real cocktail programs designed for women.Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Please connect with Signature Groups brands below-Sporting Globe Website:  https://www.sportingglobe.com.au/Sporting Globe Instagram:  https://www.instagram.com/sportingglobe/TGIF AU Instagram: https://www.instagram.com/tgifridaysau/Please connect with us here at POH below-POH Website:  https://principleofhospitality.com/POH Instagram:  https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the...
Ep  222  Summer Series 1/10 - Making the hard calls for your brand to survive and thrive with Tim Christensen from Alma Group
Dec 22 2022
Ep 222 Summer Series 1/10 - Making the hard calls for your brand to survive and thrive with Tim Christensen from Alma Group
Ep 222 Summer Series 1/10Making the hard calls for your brand to survive and thrive with Tim Christensen from Alma GroupOpening his 1st venue, Alma, in 2017, Tim Christensen wanted to bring the quintessential Mexican coastal restaurant to Sydney’s Northern Beaches, something he achieved with aplomb. Since then, he has expanded his business with a 2nd location, St Alma, opening in 2021 in Freshwater.But that wasn’t always the plan:“We actually signed a lease in Freshwater back in early 2016, with the landlord eventually turning around and explaining to us that Freshwater doesn't want a Mexican restaurant, refunding our deposit and ripping up our lease.”A trip to the Oaxaca region of Mexico ignited the spark inside Tim’s head which eventually lead to the birth of Alma and later St Alma.“I was really able to explore that cuisine, and it kind of encouraged me to do a lot of research into what traditional Mexican food really was. And what I found just blew my mind. I started going deeper and deeper into the cuisine, and I soon understood it was just as rich and diverse as anything we're trained in—any French or Italian, it just kept going.“We saw a growing market in contemporary, casual, Mexican food, and a complete lack of competition and a hole in the market, especially on the Northern Beaches in Sydney.”Find out more about our sponsor for the Summer Series OpenTable on the link below:https://restaurant.opentable.com.au/Find out more about the Lightspeed x POH Series RAW here:https://www.lightspeedhq.com.au/raw-hospitality-podcast-series/Please find our guest information here:Website: https://www.almagroup.com.au/Instagram: https://www.instagram.com/alma_avalon/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests booking on OpenTable spend 49% more than walkins. OpenTable’s world-class table management technology ensures your seats are optimised front-of-house to seat more diners, saving you time to focus on what you do best. And it doesn’t stop at the end of the meal. OpenTable’s relationship management tools keeps you connected with your guests, helping you turn first-time diners into regulars. Visit restaurant.opentable.com.au to connect with your local OpenTable restaurant expert to learn more. OpenTable, empowering restaurants to do what they do best - better.OpenTable Australia OpenTable Australia Aussies love discovering new restaurants, and OpenTable is Australia's most visited dining reservation platform, with more than a million hungry diners looking for inspiration each month. [Did you know*] On average, guests...
Ep 221 - Finding your table for any occasion with the Senior Director, Restaurant Sales & Services, in APAC for OpenTable, Drew Bowering
Dec 15 2022
Ep 221 - Finding your table for any occasion with the Senior Director, Restaurant Sales & Services, in APAC for OpenTable, Drew Bowering
Ep 221 - Finding your table for any occasion with the Senior Director, Restaurant Sales & Services, in APAC for OpenTable, Drew Bowering Thanks so much for tuning into the last episode of the year and as we reflect on the year just gone and look towards 2023, it always a great time to reflect on the things that are working well and maybe the things that need addressing.  OpenTable are Australia's most visited dining reservation site, with over a million visitors each month - so it felt like the perfect time to speak to them about how they're seeing the industry and what their plans are for next yearWe are excited to talk with Drew Bowering the Senior Director, Restaurant Sales & Services, in APAC for OpenTable as we discuss how to maximise your revenue in your venue.Drew joined OpenTable in 2022 after spending 14 years with the Expedia Group where he occupied senior leadership roles focused on expanding the business in the UK, Asia Pacific, and the US.  Drew’s broad hospitality experience and business acumen, combined with his human-first approach to leadership, has led to positive outcomes for the brand  and industry partners alike.  He’s a regular public speaker on the industry circuit, speaking to the power of technology helping hospitality partners navigate the digital revolution.In this podcast we discuss:-How Drew came to work with OpenTable, coming from a long career in the travel industry.-What data is most important moving forward for venue sustainability.-How do you best maximise revenue in a venue with booking systems?-What is the brand looking forward to in 2023.We can’t thank you enough for the support this year, it has been an evolving one for the hospitality industry for sure.  We look forward to the Summer Series launching next week and coming back in March 2023 with new Live episodes.Please find our guest information here:Website: https://restaurant.opentable.com.au/Instagram: https://www.instagram.com/opentableau/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we...
Ep 220 -  Creating a legacy to be proud of in the bar industry with Emma Ramos and Darren Leaney from Home Grown
Dec 8 2022
Ep 220 - Creating a legacy to be proud of in the bar industry with Emma Ramos and Darren Leaney from Home Grown
Ep 220 - Creating a legacy to be proud of in the bar industry with Emma Ramos and Darren Leaney from Home Grown Batched Cocktails are starting to break through in the on-prem market in Australia. There are so many exciting and unique products that are coming through the market, so it was great to sit down with two of the leaders in the bar industry who both have amazing careers that so many can learn from.We talk about Emma and Darren’s career in the industry and their fantastic work at one of the leaders in this space, Home Grown Drinks.In this podcast we discuss:-How they both started in the industry, and why they chose the bar industry over another sector.-With so much conversation about automation in many parts of the industry, why the bar sector has been one of the last to embrace batched cocktails and other forms of automation.-With the bar scene having late nights, challenging customers, and loud environments, their opinion on why someone wants to join the industry now.-What legacy they are both trying to leave the industry.Please find our guest information here:Website: https://homegrowndrinks.com/Instagram: https://www.instagram.com/homegrowndrinks/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design
Ep 219 - Rebuilding a pub to be magical again Rebecca Feingold from Goldy's Tavern
Dec 1 2022
Ep 219 - Rebuilding a pub to be magical again Rebecca Feingold from Goldy's Tavern
Ep 219 - Rebuilding a pub to be magical again Rebecca Feingold from Goldy's TavernGoldy’s is a pub where your new best friend sits waiting, this is the pub where long-lasting friendships are forged. This is Goldy’s! and it’s magical.This week we talk with Rebecca Feingold about her amazing career in the hospitality industry, coming from a marketing and design background, almost starting a health-focused food van, opening a very successful cafe in South Melbourne and coming to a place now where she owns and runs the amazing Goldy’s Tavern which has just won the national pub of the year award.  You will learn a lot and love this podcast with Rebecca this week.In this podcast we discuss:-What made Rebecca buy the pub.-How much energy and excitement the team got from winning pub of the year.-How do you feel about the industry moving forward, are you feeling hopeful?-What the plans are for Goldy's future, and with so much success if there is an appetite for more venues.Please find our guest information here:Website: https://www.goldystavern.com.au/Instagram: https://www.instagram.com/goldystavern/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days
Ep 218 - Celebrating 20 years of StreetSmart & Dine Smart helping those in need with Geoff Hills & Cynthia MacCaddon
Nov 24 2022
Ep 218 - Celebrating 20 years of StreetSmart & Dine Smart helping those in need with Geoff Hills & Cynthia MacCaddon
Ep 218 - Celebrating 20 years of StreetSmart & Dine Smart helping those in need with Geoff Hills & Cynthia MacCaddonUnfortunately, on any given night across Australia, more than 116,000 people are homeless, and we know as a society that everyone should have a safe and secure place to call home.Over the last 20 years, StreetSmart has supported programs and organisations that assist people in need to address this.  Since 2003, they have raised over 10 million dollars and given donations to over 1000 groups assisting those fighting homelessness.StreetSmart’s programs include DineSmart, CafeSmart, SmartMeals, SleepSafe and SmartCare, so I feel fortunate to sit down with CEO Geoff Hills and Partnerships Manager Cynthia Mac Caddon on this week's podcast.In this podcast we discuss:-With StreetSmart being quite unique in that it supports so many different local organisations, what the been the benefit of constructing it this way.-How StreetSmart survived over Covid time with venues not open in the same way as normal.-What the exciting plans are for DineSmart this December.-What is the organisation looking to in the future and how venues get involved for both Dinesmart and CafeSmart.Please find our guest information here:Website: https://streetsmartaustralia.org/Sign up for Dinesmart 2022: https://streetsmartaustralia.org/dinesmart-2022-sign-up/Instagram: https://www.instagram.com/streetsmartaust/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design
Ep 217 - John Rivera from Kariton Sorbetes on Making Filipino Gelato that blows people away
Nov 17 2022
Ep 217 - John Rivera from Kariton Sorbetes on Making Filipino Gelato that blows people away
Ep 217 - John Rivera from Kariton Sorbetes on Making Filipino Gelato that blows people awayThis week Kay Lene Tan sits down with  John Rivera, a Filipino-born Australian chef better known now for his very successful gelato business, Kariton Sorbetes. He’s been in the hospitality industry since he was 18 and has worked at some of Australia’s best restaurants such as Attica, Brae and Amaru. He was also selected to represent the Pacific region at the San Pellegrino Young Chef competition in 2018.  It is amazing to have John on the podcast in this week’s episode.In this podcast we discuss:-How the idea of Kariton come about.-His favourite flavour that they have created so far.-His advice to young chefs who dream of starting their own business.-The juggle of being a parent and a business owner simultaneously.- And Kay-Lene’s search for if pineapple belongs on pizza!Please find our guest information here:Website: https://www.karitonsorbetes.com/Instagram: https://www.instagram.com/kariton.sorbetes/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days
Ep 216 - Having an inclusion venue for young people to thrive with Rebeca Dee and Alana Mcleod from Burrito Bae
Nov 10 2022
Ep 216 - Having an inclusion venue for young people to thrive with Rebeca Dee and Alana Mcleod from Burrito Bae
Ep 216 - Having an inclusion venue for young people to thrive with Rebeca Dee and Alana Mcleod from Burrito BaeBurrito Bae serves some the freshest and most delicious burritos in Melbourne.Their mission is to create safe and inclusive work environments that focus on meaningful and positive interactions and individual staff development. This approach within their workplace has proven to improve the overall work culture as well as improve the bottom line.I feel like we are going to have so much for of a conversation today other than burritos, so I feel honoured to welcome to the show the co-founders of Burrtio Bae Bec and Alana on this week's podcast.In this podcast we discuss:-How Bec and Alana both started out in the hospitality industry.-How the idea for Burrito Bae started, and why they decided to focus on Mexican cuisine.-What the challenges are of having a food truck as well as brick and mortar restaurants and how have they have you overcome them.-What plans the group has for the next 12 months.Please find our guest information here:Website: https://www.burritobae.com.au/Instagram: https://www.instagram.com/burritobae.official/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days
Ep 215 - Jets Langlands from La Marzocco as we discuss evolving a loved cafe brand with so much heritage
Nov 3 2022
Ep 215 - Jets Langlands from La Marzocco as we discuss evolving a loved cafe brand with so much heritage
Ep 215 - Jets Langlands from La Marzocco as we discuss evolving a loved cafe brand with so much heritage Founded in 1927 by Giuseppe and Bruno Bambi, La Marzocco had its beginnings in Florence, Italy.  It is one of the most well-known coffee machine brands in the world and sets itself apart by being one of the most innovative, stylish and powerful machines..Even today, highly specialized personnel supervise each stage in the production of every single machine, hand-crafted to order for each and every client.So today I feel fortunate to sit down with the Group Marketing Manager La Marzocco Australia, Jets Langlands on this week’s podcast.In this podcast we discuss:-How she started out in the industry and get to love coffee.-The definite love for the La Marzocco brand in the cafe industry.-Her thoughts on automation in the industry, and what a barista look like in coming years.-From a marketing standpoint, how she evolves a brand with so much heritage.-How a brand that is so iconic like La Marzocco changing for the future.Please find our guest information here:Website: https://au.lamarzocco.com/Instagram: https://www.instagram.com/lamarzoccoau/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design
Ep 214 - CEO of LaManna Patrick LaManna as we discuss the future for a loved family food brand
Oct 27 2022
Ep 214 - CEO of LaManna Patrick LaManna as we discuss the future for a loved family food brand
Ep 214 - CEO of LaManna Patrick LaManna as we discuss the future for a loved family food brand LaManna is an Australian Family Owned and Operated business, based at Essendon Fields Airport in MelbourneIt sits at Hangar 89 in a 10,000 sqm food shopping emporium that is without a doubt, one of the best food retail experiences in Australia.As we will learn today, Lamanna is a third-generation family business, with humble beginnings, that has been thoughtfully positioned into the leader in food retail.  Today we will learn about the journey of LaManna, an upcoming recruitment weekend, and it’s plans for the future, so it’s a privilege to sit down with the CEO Patrick LaManna on this week’s podcast. In this podcast we discuss:-What is the history of LaManna Supermarket brand in Victoria is.-How Patrick started out in the business and became the CEO.-What the great things are about running a family business like LaManna.-Why the business focuses so much on having hospitality as the cornerstone of the retail experience.-The LaManna recruitment weekend on the 5th and 6th of November, and why it is important for the business.-What plans the group has in the next 12-24 months and how are they are planning to change an already fantastic food retail experience.Please find our guest information here:Website: https://www.lamannas.com.au/Instagram: https://www.instagram.com/lamannamelbourne/Recruitment Booking Link: https://calendly.com/d/d2b-8t8-2qrPlease find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Principle Design Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is...
Ep 213 - When developing a worthy concept is the most important thing with owner and executive chef of of Shaffa Erez Nahum
Oct 20 2022
Ep 213 - When developing a worthy concept is the most important thing with owner and executive chef of of Shaffa Erez Nahum
Ep 213 - When developing a worthy concept is the most important thing with the owner and executive chef of Shaffa Erez NahumEntrepreneurial from a young age and with a degree in Business Management, our next guest Erez Nahumm opened three venues in Tel Aviv before his 30th birthday and worked in renowned Israeli bakeries, bars and restaurants where he honed his skills across all facets of the hospitality industry in both front of house and in the kitchen.After relocating to Australia in 2015, he worked in a selection of Sydney dining and drinkingHotspots, and after being granted permanent residency in 2019, he embarked on the search for a venue of his own.In April 2021, while Sydney was finally emerging from its first Covid lockdown and before itentered its second, Erez opened Shaffa in a unique Surry Hills location tucked between a150-year-old church and an old inn. So I feel very fortunate to chat with the executive chef and owner of Shaffa, Erez Nahum on the podcast this week.In this podcast we discuss:-What drove Erez to reside in Sydney and where did the idea for Shaffa come from.-We talked in the intro about the ‘Tel Aviv’ experience, if we were to close our eyes, how that look like.-How long it took to focus on your concept to feel comfortable that it would launch strongly-The menu is incredible and you have a lot of set menus as well with a focus on a bottomless brunch concept, from speaking with you beforehand I know this isn’t the norm from back home for you, how did you change your mindset on this concept.-The importance of great team culture and how they develop this.-What Erez is looking forward to for the future and sharing any new developments they are working on.Please find our guest information here:Website: https://shaffa.com.au/Instagram: https://www.instagram.com/shaffasydney/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works...
Ep 212 - Staying independent but dominating the new beverage market with the CEO of NORT Beer Jaz Wearin
Oct 13 2022
Ep 212 - Staying independent but dominating the new beverage market with the CEO of NORT Beer Jaz Wearin
Ep 212 - Staying independent but dominating the new beverage market with the CEO of NORT Beer Jaz WearinNORT non-alcoholic beer continues to quench Aussie beer lovers’ thirst as industry-wide sales of non-alcoholic beer grow exponentially.Locally brewed, female-founded, Proudly Australian-owned and brewed, NORT is the only female-founded non-alcoholic beer in Australia.  It is 100% plant-based, and the lowest calorie Australian-made non-alcoholic beer in the country.NORT leads the non-alcoholic beer category, and the growth continues to be driven by a renewed preference for the sober curious lifestyle, So I feel very fortunate to chat to the CEO of NORT Jaz Wearin on the podcast today, hi Jaz how are you?In this podcast we discuss:-Where did the idea for NORT come from and the evolution of the sober curious movement.-If it was hard to trust that a non-alcoholic beer would push through.-With the product and it is the range in Woolworths, Dan Murphys and many other locations, what steps they took to get NORT on their shelves.-How was it a different process than producing their alcohol beer range.-With MO Brewing being a fiercely independent beer brand, Jaz’s feelings about the number of large-scale buyouts that are happening in the beverage industry.-With Low-alc or no-alc drinks now very much a normal part of the market rather than just a trend, how big does Jaz believe the industry will get.-What NORT are looking forward to for the future and sharing any new developments.Please find our guest information here:Website: https://nort.beer/Instagram: https://www.instagram.com/nortbeer/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days
Ep 211 - Spring Break (Ep 2 of 2) - Why Starward ditch the airs and graces and focus on flavour instead with Patty Karakostas with Starward Whisky
Oct 6 2022
Ep 211 - Spring Break (Ep 2 of 2) - Why Starward ditch the airs and graces and focus on flavour instead with Patty Karakostas with Starward Whisky
Ep 211 - Spring Break (Ep 2 of 2) - Why Starward ditch the airs and graces and focus on flavour instead with Patty Karakostas with Starward WhiskyStarward is Whisky for a curious, food-obsessed generation.  They are made in Melbourne and they ditch the airs and graces and focus on flavour instead.Starward make their own whisky here in Melbourne, it is matured in red wine barrels and they source all their ingredients within a days’ drive from the distillery which allows them to focus on being local and close to the source of production.They deliver on an amazing experience for their customers who come to their purpose-built bar in Port Melbourne which is where we are recording the podcast with the head of hospitality and experience, Patty Karakostas in this week's podcast.-How Patty started out in the industry.-How Starward started and what are some of the unique things about the brands that sets it apart.-Patty’s connection to third-wave coffee and the comparison to Starward Whisky.-How the Starward customer experience is defined and what could other brands take away from what they are doing.-What exciting news is happening with the brand next.Please connect with Starward below:Instagram:  https://www.instagram.com/starwardwhisky/ Website:  https://starward.com.au/ Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/
Ep 210 - Spring Break (Ep 1 of 2) - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and Pollen
Sep 29 2022
Ep 210 - Spring Break (Ep 1 of 2) - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and Pollen
Ep 210 - Spring Break (Ep 1 of 2) - Talking drivers of success and work/life balance with one of Melbourne’s best restauranteurs Rene Spence from Uncle Restaurant and PollenOver the years our newest host Leon Kennedy has been able to call this week's guest a peer, a co-worker and most important of all, he's been able to call him a friend.He is an icon within our industry… the co-founder and driving force behind Uncle, the owner of the recently launched Pollen in Kyneton… we are sitting here with the one and only….. Rene Spence on this week's podcast.In this podcast we discuss:-What is Rene's ethos for service and hospitality.-Recalling any defining moments that helped define that ethos.-Taking a brand that is in the 2% of the competition, what are some of the factors that contributed to this success, in a market where so many others have failed? -What is generally some of the trade-offs that attach themselves to success, and what they have been for him.-If he believes that work/life balance is achievable at this level of hospitality entrepreneurship.-His number one tip for people opening a hospitality venue.-How does he describe the industry at the moment, what he is apprehensive about, and what he is excited about.Please connect with Uncle and Pollen here:Website: http://www.unclerestaurants.com.au/Instagram: https://www.instagram.com/unclerestaurants/https://www.instagram.com/pollen_kyneton/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/
Ep 209 - When starting a nightclub gives your the strength to start a restaurant group with Thai Ho from Hochi Mamma and Straight Outta Saigon
Sep 22 2022
Ep 209 - When starting a nightclub gives your the strength to start a restaurant group with Thai Ho from Hochi Mamma and Straight Outta Saigon
Ep 209 - When starting a nightclub gives your the strength to start a restaurant group with Thai Ho from Hochi Mama and Straight Outta Saigon Melbourne Dining Group owns the very successful Hochi Mama and Straight Outta Saigon brands, serving some of the best Asian fusion food in Melbourne all backed by Hip-Hop beats.Their director and owner Thai Ho has a rich history of bringing some of the best urban musical acts to Australia as well as being a former nightclub owner.With a passion for the hospitality and entertainment industry, fostering entrepreneurship, and always knowing how to promote a great hospitality experience, I feel fortunate to sit down with Thai Ho on this week’s podcast.In this podcast we discuss:-How he started out in the hospitality and entertainment industry.-Running events and getting a big break at 17 years old.-How the business idea for Hochi Mama and Straight Outta Saigon came about.-The importance of mentoring at the start of your journey.-Developing a memorable experience consistently.-Implementing reward and recognition into the business.-Thai’s role with Project Gen Z and mentoring young people in entrepreneurship.-The power of belief in yourself.-The advice for running multi-format businesses-The exciting projects that the team is working on in 2022/23.Please find our guest information here:Website: https://hochimama.melbourne/Instagram: https://www.instagram.com/hochi_mama/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Thanks to our supporter for this season - Payo Invite a mate and get $20 each when they use Payo - Mates Dates Link here