The Human Risk Podcast

Human Risk

People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk. read less
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Episodes

Manda Scott on Human Power
Today
Manda Scott on Human Power
What might the future of society look like & how can we get there? On this episode, I’m speaking to a best-selling author who has written an extraordinary book about her vision for the future. Unusually, the book is a work of fiction for the show, but the issues it addresses are very relevant to Human Risk. My guest is Manda Scott, who began her career as a veterinary surgeon and is now an award-winning writer and podcaster. Her new book, Any Human Power, has the subtext Dream deeply. Rise up strong. Change is coming and is centred around a protagonist named Lan, a woman on her deathbed who makes a promise to her grandson, Finn. Realising he is struggling with the idea of living in a world without her, she vows to be there for him even after her death. As she passes away, she steps into a shamanic realm known as the void, where she learns to navigate and influence the timelines of the future. Lan's journey is marked by her attempts to keep her promise to Finn, acting from beyond the grave to guide and protect him. The narrative explores the complex interplay between life and death, human connection, and the power of shamanic practices. Lan discovers that she can impact the physical world through the digital realm, using online gaming to connect with Finn and help him in his moments of need. During our discussion; we explore Manda’s career, what drives her writing and the topics she explores in Any Human Power. Links to relevant topics Manda’s author’s website: https://mandascott.co.uk/Her podcast ‘Accidental Gods’: https://accidentalgods.life/Bayo Akomolafe - The Time's Are Urgent — Let's Slow Down:https://www.bayoakomolafe.net/post/the-times-are-urgent-lets-slow-downFrancis Weller on the Trauma Culture vs Initiation Culture: https://medium.com/best-of-kosmos-journal/deschooling-dialogues-on-initiation-trauma-and-ritual-with-francis-weller-3f360fe26563 The evolution of Audrey Tang https://www.theguardian.com/world/2020/sep/27/taiwan-civic-hackers-polis-consensus-social-media-platform How Audrey’s Tang crowdsourced government  https://www.globalgovernmentforum.com/the-wisdom-of-crowds-an-interview-with-taiwans-unorthodox-digital-minister/ Wealth Supremacy by Marjorie Kelly https://uk.bookshop.org/p/books/wealth-supremacy-how-the-extractive-economy-and-the-biased-rules-of-capitalism-drive-today-s-crises-marjorie-kelly/7452410?ean=9781523004775 The ‘Bankless’ podcast with Eliezer Yudkowsky  http://podcast.banklesshq.com/159-were-all-gonna-die-with-eliezer-yudkowsky Riversimple Future Guardian Governance model  https://www.riversimple.com/governance/ Timestamp Highlights (AI generated) [00:00:00] - IntroductionChristian Hunt introduces Manda Scott and her background.[00:01:00] - Manda's JourneyManda talks about her background in Scotland, starting as a veterinary surgeon, and transitioning to a novelist and podcaster.She highlights her work in intensive care for neonatal horses and her academic journey.[00:02:00] - Transition to Writing and PodcastingManda discusses her decision to leave academia and pursue writing.She explains the impact of her master's in regenerative economics on her career shift.[00:03:00] - Regenerative Economics and Shamanic DreamingManda explains how her studies and shamanic dreaming influence her work and perspectives.Introduction to the concept of "Accidental Gods" podcast and its goals.[00:04:00] - The Need for Systemic ChangeDiscussion on the necessity for total systemic change and evolving human consciousness.Manda emphasizes changing our value set to create a thriving world.[00:06:00] - Shamanic Practice and Creative ProcessManda elaborates on shamanic dreaming and its role in her creative process.She shares how visions and instructions guide her writing.[00:14:00] - Writing Inspiration and ProcessManda describes the inspiration behind her latest book and her unique writing process.She explains the metaphor of splitting timelines and the challenges of writing about the future.[00:19:00] - Online Gaming and Human ConnectionDiscussion on the role of online gaming in building human connections.Manda shares personal experiences and the positive aspects of gaming communities.[00:26:00] - Technology as a Tool for ChangeManda highlights Audrey Tang's work in Taiwan and the potential of technology for positive societal change.The importance of using technology to build bridges and foster consensus.[00:34:00] - Capitalism and Value SystemsDiscussion on the destructive nature of capitalism and the need for new value systems.Manda explains the concept of "Wealth Supremacy" and systemic change.[00:41:00] - Writing Through TopiaManda talks about the difficulty of writing a realistic path to a better future.The importance of creating stories that resonate with people's current experiences and aspirations.[00:49:00] - Human Connection and CreativityManda discusses the power of human connection and creativity in building a sustainable future.Emphasis on embracing technology while evolving beyond Palaeolithic emotions and medieval institutions.[00:53:00] - Call to ActionManda's call to action for systemic change and building a future for future generations.Importance of storytelling and creative imagination in driving change.[00:59:00] - Closing ThoughtsChristian and Manda discuss the impact of her book and provide practical information for listeners.Final remarks on the importance of community, technology, and systemic change.
Professor Alex Edmans on Misinformation
5d ago
Professor Alex Edmans on Misinformation
Why is misinformation so prevalent, and what can we do about it? On this episode, I’m speaking with Alex Edmans, a London Business School Finance Professor who has written a book called  ‘May Contain Lies: How Stories, Statistics, and Studies Exploit Our Biases and What We Can Do About It’. Alex’s areas of focus are purposeful business, sustainable investing, corporate governance, and behavioural finance. He’s also very prepared to use his platform to challenge people who propagate inaccuracies or misleading information. In our discussion, we explore why he wrote his book,  the impact of cognitive biases on decision-making, and practical solutions to navigate a world rife with misinformation.  You’ll hear about the pitfalls of relying on research produced with an agenda in mind and why we need to be wary when we’re told that a particular academic establishment has published a piece of research. Alex also explains why the popular belief that if you spend 10,000 hours on a particular activity, you’ll have to be skilled at it might not be all it seems and why popular management mantras like ‘start with why’ aren’t as effective as those who propose them might like us to believe.   He talks about his own experiences and why his judgement has been just as vulnerable to biases as ours. Find out why cognitive diversity matters and why we shouldn’t listen to everyone’s views. Timestamp Highlights: (Produced by AI)[00:00:00] IntroductionChristian introduces Professor Alex Edmans and discusses his impact on social media and public discourse.[00:01:00] Motivation for Writing "May Contain Lies"Alex explains his transition from academic research to writing about misinformation and the importance of discerning data accuracy over personal biases.[00:02:00] Cognitive Biases and Their ImpactDiscussion on confirmation bias and black-and-white thinking and how they affect our perception of data and evidence.[00:04:00] Personal Experiences with BiasAlex shares personal anecdotes illustrating how even experts can fall prey to biases and misinformation.[00:08:00] The 10,000 Hours RuleA critical look at Malcolm Gladwell's popular concept and its misinterpretations.[00:13:00] Research and Decision-MakingThe importance of scrutinising academic research and the pitfalls of relying solely on endorsements and institutional affiliations.[00:21:00] Statistical LiteracyAlex emphasises the need for statistical literacy from an early age and practical ways to teach it.[00:23:00] Balancing Data and AnecdotesHow to effectively use stories and data to make informed decisions.[00:25:00] Encouraging Cognitive DiversityThe value of different perspectives in decision-making processes and organisational settings.[00:29:00] Flaws in Consultant ResearchCritique of research produced by consultancies like McKinsey and the difference between advocacy and genuine scientific inquiry.[00:36:00] Limits of Cognitive DiversityDiscussing when it might be necessary to draw the line in accepting diverse viewpoints, especially in the context of misinformation.[00:41:00] Societal Solutions to MisinformationProposals for improving transparency in endorsements and the peer review process to combat misinformation.[00:46:00] Role of GatekeepersThe diminishing role of traditional gatekeepers in the age of social media and the importance of self-regulation and critical thinking.[00:55:00] Ethical Presentation of DataEncouraging ethical behaviour in the presentation of data and the potential for individuals to influence organisational culture positively.[00:59:00] Closing RemarksChristian wraps up the conversation, highlighting the key takeaways from the discussion and thanking Alex for his insights.Key Quotes:"Misinformation has always been around, but the ease with which it spreads today is unprecedented.""The goal is not to enslave the reader to think like a statistician but to allow them to live more freely by being discerning with information."Resources Mentioned:Book: "May Contain Lies: How Stories, Statistics, and Studies Exploit Our Biases and What We Can Do About It" by Alex EdmansWebsite: maycontainlies.comFollow Alex Edmans:Twitter/XLinkedInSubscribe & Follow:To discover episodes of the show you might have missed, visit the show's websiteFollow Christian on Twitter and LinkedIn.
Dr Layla McCay on The Rainbow Ceiling
May 20 2024
Dr Layla McCay on The Rainbow Ceiling
What is the Rainbow Ceiling, and why does it matter? On this episode, I’m speaking to the author of a new book that explains the significance and the ways we can help to remove it. A rainbow ceiling is similar to a glass ceiling, a metaphor for the various structural barriers that hold down women or minority groups as they try to climb the career ladder and prevent them from reaching top jobs—but applied to LGBTQ+ people.It’s a rainbow partly because it symbolises LGBTQ+ people but also because the concept of the arc of a rainbow suggests that different people are affected in different ways. If, like me, you’re straight, you might not ever have given much thought to what it’s like to be LGBTQ+ and why those who are can find life more difficult.My guest, Dr Layla McCay, is the author of a brand new book called ‘Breaking the Rainbow Ceiling: How LGBTQ+ people can thrive and succeed at work’ As you’ll hear, although this is ostensibly a book to help LGBTQ+ people, it’s also incredibly insightful for everyone else. That is why I wanted to get Layla onto the show. In reading it, I had some revelations: I recognised that I didn’t really understand some of the challenges faced by LGBTQ+ people.  I figured that if that applied to me, it might apply to others as well. But my revelations went further than a lack of understanding. I also came to realise that I had often inadvertently either helped to foster a work environment that wasn’t as inclusive as it could have been or not done simple things that I could have done to make it. I think inclusion is important, not just because it’s the right thing to do but also because by excluding people, we’re not getting the best out of everyone or the cognitive diversity we really need.TopicsOn the show, we explore:What the Rainbow Ceiling is and how it manifests itself;How everyday business practices, such as business travel, pose unique challenges and discomfort for LGBTQ+ professionals;Why many LGBTQ+ people are forced to go ‘back into the closet’ at work, and what impact that has;The challenges of ‘coming out’ at work;How policies can unintentionally exclude LGBTQ+ people, and what we can do to make them more inclusive;The importance of visible symbols of support; the transformative power of LGBTQ+ visibility in leadership; And much, much more. Resources Layla’s book “Breaking The Rainbow Ceiling’: https://www.bloomsbury.com/us/breaking-the-rainbow-ceiling-9781399410762/ Layla on Twitter/X: https://twitter.com/LaylaMcCay Her NHS profile: https://www.nhsconfed.org/people/dr-layla-mccay For more on what LGBTQ+ means:  https://www.verywellmind.com/what-does-lgbtq-mean-5069804A crash course on LGBTQ+: https://www.cps.edu/globalassets/cps-pages/services-and-supports/health-and-wellness/healthy-cps/healthy-environment/lgbtq-supportive-environments/key-terms-for-understanding-lgbtq-identities.pdf
Elspeth Kirkman on Decisionscape
May 12 2024
Elspeth Kirkman on Decisionscape
What can we learn from artists about decision-making?  More than you might think. We often see decision-making in binary terms and whether decisions are good or bad.  But what if they’re more subjective and akin to the way an artist looks at the world?  That’s what my guest explores in her new book. That guest is Elspeth Kirkman, Chief Programme Officer at the innovation agency Nesta and a Visiting Senior Research Fellow at King's College London's Policy School and Exeter University's Business School.  She works at the intersection of design, data, and experimentation to solve societal problems. Elspeth’s book ‘Decisionscape’ explores how the decisions we make are influenced by a variety of factors, many of which are personal to each of us. In our discussion, we explore: Elspeth’s career and work;What Decisionscapes are and how using an artistic lens can help us to understand how and why we make decisions;How factors like social capital can lead people to make seemingly counter-intuitive decisions;Parallels between the creative process in writing and decision-making;the impact of everyday choices on life's narrative and long-term happiness;the significance of small, habitual decisions in shaping our lives;the concept of counterfactual thinking and finding contentment in reality;the enjoyment of making decisions, even without complete information;why embracing imperfection in decision-making can help us live more satisfied livesand much, much more. Links to topics we discuss during the showThe Green Day concert where the audience sings Bohemian Rhapsody - https://youtu.be/cZnBNuqqz5g?si=SSkpKTIZ1OVv4qfn Oliver Burkeman’s Book ‘Four Thousand Weeks’ -  https://www.oliverburkeman.com/books Pablo Picasso’s Picture of a Bull - https://drawpaintacademy.com/the-bull/ Links to Elspeth and her work Decisionscape - https://mitpress.mit.edu/9780262048941/decisionscape/ Behavioural Insights, the book she co-authored with Michael Hallsworth - https://www.penguinrandomhouse.com/books/647522/behavioral-insights-by-michael-hallsworth-and-elspeth-kirkman/ Elspeth’s work at Nesta - https://www.nesta.org.uk/team/elspeth-kirkman/ Her profile on LinkedIn - www.linkedin.com/in/elspethkirkman Twitter/X - https://twitter.com/Karminker Previous episodes of the showI have featured topics related to decision-making in many episodes of the show, which are available at www.humanriskpodcast.com. Two recent episodes of particular relevance are my discussions with: Dr Melina Moleskis -  https://www.humanriskpodcast.com/dr-melina-moleskis-on-decision-making-part-one/ and Ben Cattaneo - https://www.humanriskpodcast.com/ben-cattaneo-on-decision-making-part-two/
Professor Benjamin Van Rooij on Questioning Compliance
May 5 2024
Professor Benjamin Van Rooij on Questioning Compliance
What makes us more or less likely to comply with rules or laws? My guest, Benjamin Van Rooij, knows all about this subject. He is a Professor of Law and Society at the University of Amsterdam who  researches and writes about behavioural law; in other words, the impact laws have on human behaviour and the behavioural science behind law. This is Benjamin’s fifth appearance on the show, which tells you that he’s incredibly engaging and insightful. I invited Benjamin to come back onto the show to discuss his latest research project on the  ‘Obligation to Obey’; the question of whether we feel obliged to comply with Rules or the Law, simply because they are Rules or the Law.  We did talk about that and some of his other research.  But we also got into a much wider conversation about Compliance — what it’s there to do and the behavioural drivers behind it — and fascinatingly, some insights into Benjamin’s own propensity to comply, what drives his intellectual curiosity and his observations about Compliance In The Wild.In our discussion, we explored:The Roots and Evolution of Compliance;Why it can be hard to prove the effectiveness of Compliance programs;The difference between Reactive vs. Preventive Compliance;How Compliance Functions are evolving;Why Behavioural Science, Testing and Experimentation are important in meeting Compliance objectives;How and Why Social Norms can drive Compliance:How curiosity and challenge can benefit Compliance;And much, much more.Resources To find out more about Benjamin and his research, visit his faculty page. You can listen to the previous episodes of the show in which we discussed:To hear his four previous appearances on the show:COVID Compliance The Behavioral Code which explores the book of the same name, which he co-authored with Dr Adam Fine.  Compliance 2.0 Measuring Compliance, where we discussed the book of the same name that he co-authored with Professor Melissa Rorie.
Ben Cattaneo on Decision-Making (Part Two)
Apr 27 2024
Ben Cattaneo on Decision-Making (Part Two)
What goes into human decision-making? If you listened to the previous episode of the show with Dr Melina Moleskis on decision-making, then you’ll know what’s coming next.   If you didn’t, then don’t worry; you can listen to that after this.My guest on this episode is Ben Cattaneo, a friend of the show and the founder of The Decision-Making Studio, a startup that helps clients to make better decisions. In our discussion, we pick up some of the themes I discussed with Melina and explore others. Since Ben’s background is in risk — he hosts the All Things Risk podcast — we explore how, in an uncertain world, making good decisions is critical. On the episode, you'll hear about: Ben's experiences of founding The Decision Making Studio;the importance of integrating human elements into decision-making processes;the FOCUS framework for improving decision quality;the need to blend art and science in making decisions;the flaws in classic MBA case studies for teaching decision-making and the benefits of looking at less-known examples for deeper insights;the need to shift towards embracing uncertainty as a natural part of decision-making;the complexity and importance of decision-making in both personal and organizational contexts.and much more.Resources Part One of this series with Dr Melina Moleskis on Decision-Making: https://www.humanriskpodcast.com/dr-melina-moleskis-on-decision-making-part-one/ Blockbuster Netflix story: https://finshots.in/archive/the-incredible-netflix-story-you-didnt-know/ Comedian Des Bishop on Mindfulness: https://www.youtube.com/watch?v=yU_wLC0NlgU James Clear on Tattoos, Haircuts & Hats: https://jamesclear.com/3-2-1/february-1-2024 You can find Ben via his Decision Making Studio website: https://thedecisionmaking.studio/ Ben’s All Things Risk podcast is available on all platforms and here:  https://www.allthingsrisk.co.uk/ The episode of his show featuring Paula Reid who cycled across Ukraine: https://www.allthingsrisk.co.uk/2024/04/02/ep-215-paula-reid-on-cycling-across-ukraine/ The Decision-Making Studio https://thedecisionmaking.studio/ Ben’s Decision Reaction Videos are available via his account on LinkedIn:  https://www.linkedin.com/in/ben-cattaneo/ The specific episodes he refers to on the show: Mark Gilmour’s race in Morocco: https://www.linkedin.com/posts/ben-cattaneo_decisionmaking-decisionreactions-activity-7183537246388518912-jBQR?utm_source=share&utm_medium=member_desktop The movie ‘Gung Ho’: https://www.linkedin.com/posts/ben-cattaneo_decisionmaking-activity-7155084173228077056-iX2H?utm_source=share&utm_medium=member_desktop Relevant episodes of the Human Risk podcast: Ben on ‘All Things Risk': https://www.humanriskpodcast.com/all-things-human-risk-crosscast/Alison Taylor on 'Doing The Right Thing': https://www.humanriskpodcast.com/alison-taylor-on-doing-the-right-thing/Professor Bent Flyvbjerg on 'How Big Things Get Done': https://www.humanriskpodcast.com/professor-bent-flyvbjerg-on-how-big-things-get-done/
Philippa White on Leadership Lessons
Apr 18 2024
Philippa White on Leadership Lessons
What is it that makes a job enjoyable and fulfilling?  While you’re likely to have your own very individual answers to that question, chances are it’ll be to do with what you’re required to do, how much freedom you have, whether you think it’s worthwhile and how well it plays to your skillsets and interests. Yet, all too often, companies focus more on profit and less on creating environments that truly allow people to flourish. My guest on this episode, Philippa White, thinks things can be done differently. She’s the founder of TIE Leadership and the author of a brand new book, Return on Humanity: Leadership lessons from all corners of the world. In her work and in her book, she argues that it’s possible and desirable to chart a new course—one that recognizes our shared humanity as the ultimate driver of innovation, resilience, and satisfaction in the workplace. If that sounds idealistic, it is, but it’s also realistic.In our discussion, we explore:Philippa's career and what led her to do what she does now, including a fascinating story about a member of her own family;How experiential learning can help people to recognise their own strengths and weaknesses;The TIE leadership approach and the benefits this brings;Why leadership that focuses on humans over profits is more sustainable and will yield better results;And much, much more.LinksTo discover more about Phillippa, TIE Leadership, and her book 'Return on Humanity': www.tieleadership.comTo hear her TIE Unearthed podcast: https://podcasts.apple.com/gb/podcast/tie-unearthed/id1521035846  Ernesto Soroli's TED Talk on the Italians and the Zambian Hippos: https://www.ted.com/talks/ernesto_sirolli_want_to_help_someone_shut_up_and_listen?language=en
Dr Lixing Sun on Natural Lying
Apr 13 2024
Dr Lixing Sun on Natural Lying
Why do we lie and cheat and why might it not always be a bad thing?On this episode, I’m speaking to a research professor who has studied lying and cheating in the natural world and what we can learn about it in the human world.    My guest, Dr Lixing Sun is a Research Professor in the Department of Biological Sciences at Central Washington University. While his research focuses on biology, his interests are in connecting behaviour, evolution, psychology, and economics.  In his latest book, The Liars of Nature and the Nature of Liars, Lixing explores how nature is rife with cheating and, perhaps surprisingly, how dishonesty has given rise to diversity. By exploring how everything from microscopic organisms to highly intelligent birds and mammals engage in lying and deception he explains how cheating in nature relies on basic rules which also apply to humans. In his book and in our discussion, Lixing explains the prevalence of cheating in human society and identifies the kinds of cheating that spur innovation and cultural vitality and lays down a blueprint for combatting malicious cheating such as fake news and disinformation. ResourcesLixing’s faculty page: https://www.cwu.edu/academics/biology/directory/lixing-sun.php Lixing on LinkedIn: https://www.linkedin.com/in/lixing-sun-7ba5067/ Twitter/X: https://twitter.com/LSun5 His book ‘The Liars of Nature and the Nature of Liars’: https://press.princeton.edu/books/hardcover/9780691198606/the-liars-of-nature-and-the-nature-of-liars The Psychology Today article he referred to on the show:https://www.psychologytoday.com/intl/blog/lies-and-deception/202311/how-to-outsmart-yourself
Zelda Perkins on Can't Buy My Silence
Apr 6 2024
Zelda Perkins on Can't Buy My Silence
What prompted a courageous former employee of Harvey Weinstein to break her Non-Disclosure Agreement (NDA)? On this episode I'm speaking to a campaigner who came to prominence as the individual who broke the silence surrounding the misconduct of Harvey Weinstein. Formerly an assistant to Weinstein, Zelda Perkins made headlines when she came forward with allegations of sexual harassment against him. In the late 1990s, she signed an NDA, as part of a settlement which for years prevented her from speaking out about her experiences. However, motivated by the emergence of other allegations against Weinstein and the rise of the MeToo campaign, Zelda chose to break her silence and speak publicly about her experiences and the culture of secrecy enabled by NDAs. Her story has been pivotal in the global discussion about sexual harassment in the workplace, the misuse of power, and the legal and ethical implications of non-disclosure agreements. Zelda is the co founder of Can't Buy My Silence, a campaign group that is committed to end the misuse of NDAs to buy victims silence. In our discussion, we discuss Zelda’s experiences, what motivated her to break the NDA, what drives her campaigning, and what it’s like to be at the heart of a new story. You'll hear about the stresses and strains and her experience of something that nothing can really prepare you for. It's one of the most revealing discussions I've ever had on this show, with insights that are relevant to whistleblowing, transparency, campaigning, and the way organizations and society treat those who dare to speak up about injustice or wrongdoing. LinksZelda on Twitter/XThe Can’t Buy My Silence campaign, including resources for those being asked to sign NDAs or who are already subject to them.The FT article Zelda mentions in our discussion: https://www.ft.com/content/1dc8a8ae-b7e0-11e7-8c12-5661783e5589 The NYTimes article Zelda refers to: https://www.nytimes.com/2017/10/05/us/harvey-weinstein-harassment-allegations.html An interview Zelda gave to The Guardian newspaper: https://www.theguardian.com/world/2020/dec/23/zelda-perkins-there-will-always-be-men-like-weinstein-all-i-can-do-is-try-to-change-the-system-that-enables-them
Nuala Walsh on Tuning In
Mar 24 2024
Nuala Walsh on Tuning In
How can we make better decisions?  By paying attention to good advice or information and ignoring the opposite.  In a world where we're overloaded with data and opinions, it can be hard to determine what is good and what is bad advice.My guest Nuala Walsh, is the author of a new book called 'Tune In! How to make smarter decisions in a noisy world'.  In it, she highlights how we make decisions and the risks of using the wrong information to make them. What are the risks of mishearing, misinformation and misjudgement, and what can we do to pay attention to helpful inputs and ignore unhelpful ones?In our discussion, we explore:Nuala's unique expertise in behavioural science, investment, and consultingHow her book "Tune In" focuses on making smart decisions amid information overloadThe significance of personal and professional stories in shaping decision-makingHow Cognitive biases and 'decision friction' affect our judgmentThe balance between intuition and deliberate thought in ethical decisionsCorporate speed in decision-making vs. the importance of careful deliberationThe 'trilogy of error'—blind spots, deaf spots, and dumb spots—in perception. 'Perimeter traps' that represent pitfalls in judgment and decision-makingNuala's personal transformation through writing and its impact on legacy; Practical advice on applying smarter decision-making in everyday life.and much, much more.To learn more about Nuala, her work and 'Tune In': https://www.nualagwalsh.com/
Preethi Nair on Storytelling
Mar 17 2024
Preethi Nair on Storytelling
What does storytelling have to do with managing risk? On this episode, I’m speaking to novelist, playwright, and screenwriter Preethi Nair.  She also helps people who want to tell their stories to identify the one that will resonate and tell them in the best possible way. We all know the power of storytelling.  It’s how we learn as kids and how we share information as adults. The risk angle here is that if we want people to do the things we want them to do, and not do the things we don’t, then stories are a powerful tool in persuading them. In our discussion, we explore:What makes a great story;Why storytelling matters;Why we can often find it hard to tell the right stories;What we can do to identify the stories we could and should be telling;How Preethi came to be a storyteller;And much, much more.  Including, of course, Preethi’s own story. Additional EpisodeIf you enjoy this episode, then I also recommend listening to my discussion with James Victore on “Creative Courage’.  James helps people (in his words) to ‘get paid to do what they love’. Many of the topics we discussed here chime with that discussion.  You’ll find it here: https://www.humanriskpodcast.com/james-victore-on-creative-courage/ Links To find out more about Preethi, her books and her consulting work -  https://preethinair.com/Preethi on LinkedIn - https://www.linkedin.com/in/preethi-nair-author-keynote-speaker-md-29471a4/ The NYTimes ‘Significant Objects’ study - https://significantobjects.com/ The Encyclopaedia Britannica - https://en.wikipedia.org/wiki/Encyclop%C3%A6dia_Britannica
Heather Urquhart on Improvisation Part One
Mar 3 2024
Heather Urquhart on Improvisation Part One
What can business learn from improvisation? On the face of it, a form of entertainment that involves making things up as you go along, seems to be filled with human risk and not at all helpful in the business world.But actually, the skills that improvisers use to entertain us, are incredibky useful in businesses to drive better decision-making, The techniques that allow them to respond to unexpecte situations or come up with creative ideas, are incredibly helpful in a business context.Having previously explored some of the dynamics of improv with Comedy Store director, author and perfomer Neil Mullarkey, I wanted to dive a little deeper into the subject.Meet Heather UrqhuhartMy guest on this episode Heather Urquhart is a professional improviser who not only performs improv but also works to help busineses to manage uncertainty and drive creativity via her firm 'And Also Improv'.In our discussion, we look how the dynamics inherent in improv can help to improce the quality of decision-making and ideas within businesses.Amongst other things, we look at how active listening, a non-judgmental approach to creative ideas can transform all aspects of an organization, not just the traditionally 'creative' ones. True to the theme, Heather and I set out on our conversation with an open agenda. Not only did that take us to some intesting and unexpected places, but it also meant that we just kept going. So much so, that there’s too much for just one episode. So, this is Part one of a two part discussion. Part Two is coming soon.Links My previous discussion with Neil Mullarkey: https://www.humanriskpodcast.com/neil-mullarkey-on-being-in-the-moment/Heather’s website: https://www.heatherurquhart.co.uk/Her company ‘And Also’ Improv: https://andalsoimprov.com/The MayDays, the Improv troop that heather is part of: https://www.themaydays.co.uk/speaker/heather-urquhart/ 'Showstoppers The Musical': https://showstopperthemusical.com/
Dr Ollie Hart on Healthcare Coaching
Feb 18 2024
Dr Ollie Hart on Healthcare Coaching
What is Healthcare Coaching? If I say the word ‘doctor’ to you — in a medical, not academic, sense— you’ll probably think of someone in a white coat with a stethoscope who makes medical assessments and prescribes treatments and drugs to patients. Which, of course, is what they do doBut a word that probably wouldn’t come to mind when you think of doctors is ‘coach’. Yet, that’s the role that my guest on this episode, Dr Ollie Hart, thinks is a key part of helping patients live longer, healthier lives. Having worked as a general practitioner in the UK’s NHS National Health Service, Ollie realised that in many cases, what would help patients weren’t prescriptions but rather the kind of support that you might, in other contexts, expect from coachesHe’s the co-founder of a Healthcare Coaching business that seeks to empower patients as part of the support they receive. As you’ll hear, he’s not suggesting coaching as a replacement for all forms of medical treatment, but for certain conditions, supporting patients through coaching can be incredibly powerful in increasing overall well-being.In our discussion, we explore Ollie’s medical career, how he came to see the value in healthcare coaching and how and where it can help patients. As well, of course, where it is less effective.As you’ll hear, several decades ago — let’s not worry about exactly how many — Ollie and I were classmates. And because one or two of our teachers liked to have the class sat in alphabetical order — presumably so they didn’t need to memorise anyone’s name, we’d often sit next to each other.Thanks to LinkedIn, we recently reconnected and got talking. In doing so, we realised that although we’re working in very different fields, the fundamental principle of thinking about the humans whose behaviour we’re trying to influence — in his case, in a medical context, in mine a compliance and ethics one — is identical, which is why I really wanted to get him onto the show.I think this is a fascinating approach that illustrates how, if we want to solve problems — particularly those obviously relating to humans — where a behavioural approach of understanding what I refer to as ‘not how we would like people to behave, but how they are likely to behave’ can be really powerful. And not just in the medical field. The ideas Ollie is sharing have a much wider resonance. Resources To learn more about Ollie and his work:Peak Health Coaching - www.peakhealthcoaching.comOllie on LinkedIn - https://www.linkedin.com/in/ollie-hart-47669340/Ollie on Twitter/X - https://twitter.com/peakhealthcoachOther episodeIf you liked this episode, then you might also be interested in:Niall Downey, a cardiothoracic surgeon who became an airline pilot - https://www.humanriskpodcast.com/niall-downey-on-mistakes/ Dr Gordon Caldwell on medical bureaucracy - https://www.humanriskpodcast.com/dr-gordon-caldwell-on-medical-bureaucracy/
Alison Taylor on Doing The Right Thing
Feb 12 2024
Alison Taylor on Doing The Right Thing
How can businesses do the right thing? What does that even mean and why does or should it matter?What is Business Ethics? Business ethics used to be a case of dealing with things like bribery and fraud, which companies tried to — and often did — manage with rules and processes. But nowadays, in a world where every employee and consumer has the ability to go viral on social media, it’s a much harder dynamic to manage.Businesses are under increasing scrutiny, not just for their business practices and supply chains but also for their position on issues such as racial injustice and quality.The idea that they’re simply there to maximise shareholder value, while not breaking the law is no longer a tenable approach. Meet Alison TaylorMy guest on this episode is Alison Taylor. She’s a friend of the show — this is her third appearance (links to the previous two below). Alison is a Clinical Associate Professor at NYU-Stern School of Business and Executive Director of Ethical Systems. She has spent the past two decades consulting with multinational companies on risk, anti-corruption, sustainability, human rights, culture and behaviour, stakeholder engagement, ESG, and ethics and compliance.She is also the author of a brand new book out this week called ‘Higher Ground: How Business Can Do The Right Thing In A Turbulent World’. What We DiscussIn our discussion, we explore:what inspired Alison to write the book;how she went about it;the parallels between corporate and personal decision-making;what she learned in writing it;the balance between profit, sustainability, and social/political responsibility.;the challenges of promoting diversity within organizations.and much, much more.LinksTo find out more about Alison, her work at NYU and Ethical Systems and her book ‘Higher Ground’ visit her website: www.alisontaylor.coTo hear the previous epsiodes of the show featuring Alison talking about:Ethics: what is it, why does it matter? 🎧 👉 https://www.humanriskpodcast.com/alison-taylor-on-ethics-/ESG: Environmental, Social & Governance 🎧 👉 https://www.humanriskpodcast.com/alison-taylor-on-environmental-social-governance/
Niall Downey on Mistakes
Feb 3 2024
Niall Downey on Mistakes
What happens when a surgeon decides to become an airline pilot? You get some amazing insights into mistakes, how they happen and what we can do to mitigate them.That surgeon and now pilot is my guest Niall Downey. He’s also the author of a book called ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ He began his career as a doctor, where he becaeme a cardiothoracic surgeon. After twelve years of medical training, Niall decided to change course and retrained as an airline pilot with Aer Lingues, initially combining aviation with medicine by working as an Accident and emergency doctor before focusing full-time on aviation. If there’s one industry that knows how to manage risk, it’s airlines. While there might be issues with things like luggage and IT failure, when it comes to safety in the skies, the airline industry has a very good track record, particularly when we consider the number of planes in the sky at any one time. Niall has made it his mission to bring the methods aliens use to mitigate risk into the medical world. In our discussion, we explore: Niall’s career and what led him into medicine and then the airline industry:The similarities and differences of risks and risk management in the two sectors;How airlines and the medical profession react to mistakes;The importance of a just culture and psychological safety supported by regulators in getting people to speak up;How simplifying reporting processes can make it more likely people will report things;The ‘Swiss Cheese’ model for risk management;The realities of being a pilot and the importance of having two in the cockpit;Niall’s thoughts on what medicine and healthcare can learn from the airline industry;How checklists can reduce errorsand much, much more. ResourcesTo learn more about:Niall on Social MediaTwitter/X: https://twitter.com/nialldowneyLinkedIn: https://www.linkedin.com/in/niall-downey-84abb433?originalSubdomain=ukNiall’s firm Framework Health: http://frameworkhealth.net/ Niall’s book ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ Liffey Press (publisher): https://theliffeypress.com/oops-why-things-go-wrong-by-niall-downey.html