The Human Risk Podcast

Human Risk

People are often described as the largest asset in most organisations. They are also the biggest single cause of risk. This podcast explores the topic of 'human risk', or "the risk of people doing things they shouldn't or not doing things they should", and examines how behavioural science can help us mitigate it. It also looks at 'human reward', or "how to get the most out of people". When we manage human risk, we often stifle human reward. Equally, when we unleash human reward, we often inadvertently increase human risk. read less
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Episodes

Dr Ollie Hart on Healthcare Coaching
1w ago
Dr Ollie Hart on Healthcare Coaching
What is Healthcare Coaching? If I say the word ‘doctor’ to you — in a medical, not academic, sense— you’ll probably think of someone in a white coat with a stethoscope who makes medical assessments and prescribes treatments and drugs to patients. Which, of course, is what they do doBut a word that probably wouldn’t come to mind when you think of doctors is ‘coach’. Yet, that’s the role that my guest on this episode, Dr Ollie Hart, thinks is a key part of helping patients live longer, healthier lives. Having worked as a general practitioner in the UK’s NHS National Health Service, Ollie realised that in many cases, what would help patients weren’t prescriptions but rather the kind of support that you might, in other contexts, expect from coachesHe’s the co-founder of a Healthcare Coaching business that seeks to empower patients as part of the support they receive. As you’ll hear, he’s not suggesting coaching as a replacement for all forms of medical treatment, but for certain conditions, supporting patients through coaching can be incredibly powerful in increasing overall well-being.In our discussion, we explore Ollie’s medical career, how he came to see the value in healthcare coaching and how and where it can help patients. As well, of course, where it is less effective.As you’ll hear, several decades ago — let’s not worry about exactly how many — Ollie and I were classmates. And because one or two of our teachers liked to have the class sat in alphabetical order — presumably so they didn’t need to memorise anyone’s name, we’d often sit next to each other.Thanks to LinkedIn, we recently reconnected and got talking. In doing so, we realised that although we’re working in very different fields, the fundamental principle of thinking about the humans whose behaviour we’re trying to influence — in his case, in a medical context, in mine a compliance and ethics one — is identical, which is why I really wanted to get him onto the show.I think this is a fascinating approach that illustrates how, if we want to solve problems — particularly those obviously relating to humans — where a behavioural approach of understanding what I refer to as ‘not how we would like people to behave, but how they are likely to behave’ can be really powerful. And not just in the medical field. The ideas Ollie is sharing have a much wider resonance. Resources To learn more about Ollie and his work:Peak Health Coaching - www.peakhealthcoaching.comOllie on LinkedIn - https://www.linkedin.com/in/ollie-hart-47669340/Ollie on Twitter/X - https://twitter.com/peakhealthcoachOther episodeIf you liked this episode, then you might also be interested in:Niall Downey, a cardiothoracic surgeon who became an airline pilot - https://www.humanriskpodcast.com/niall-downey-on-mistakes/ Dr Gordon Caldwell on medical bureaucracy - https://www.humanriskpodcast.com/dr-gordon-caldwell-on-medical-bureaucracy/
Alison Taylor on Doing The Right Thing
Feb 12 2024
Alison Taylor on Doing The Right Thing
How can businesses do the right thing? What does that even mean and why does or should it matter?What is Business Ethics? Business ethics used to be a case of dealing with things like bribery and fraud, which companies tried to — and often did — manage with rules and processes. But nowadays, in a world where every employee and consumer has the ability to go viral on social media, it’s a much harder dynamic to manage.Businesses are under increasing scrutiny, not just for their business practices and supply chains but also for their position on issues such as racial injustice and quality.The idea that they’re simply there to maximise shareholder value, while not breaking the law is no longer a tenable approach. Meet Alison TaylorMy guest on this episode is Alison Taylor. She’s a friend of the show — this is her third appearance (links to the previous two below). Alison is a Clinical Associate Professor at NYU-Stern School of Business and Executive Director of Ethical Systems. She has spent the past two decades consulting with multinational companies on risk, anti-corruption, sustainability, human rights, culture and behaviour, stakeholder engagement, ESG, and ethics and compliance.She is also the author of a brand new book out this week called ‘Higher Ground: How Business Can Do The Right Thing In A Turbulent World’. What We DiscussIn our discussion, we explore:what inspired Alison to write the book;how she went about it;the parallels between corporate and personal decision-making;what she learned in writing it;the balance between profit, sustainability, and social/political responsibility.;the challenges of promoting diversity within organizations.and much, much more.LinksTo find out more about Alison, her work at NYU and Ethical Systems and her book ‘Higher Ground’ visit her website: www.alisontaylor.coTo hear the previous epsiodes of the show featuring Alison talking about:Ethics: what is it, why does it matter? 🎧 👉 https://www.humanriskpodcast.com/alison-taylor-on-ethics-/ESG: Environmental, Social & Governance 🎧 👉 https://www.humanriskpodcast.com/alison-taylor-on-environmental-social-governance/
Niall Downey on Mistakes
Feb 3 2024
Niall Downey on Mistakes
What happens when a surgeon decides to become an airline pilot? You get some amazing insights into mistakes, how they happen and what we can do to mitigate them.That surgeon and now pilot is my guest Niall Downey. He’s also the author of a book called ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ He began his career as a doctor, where he becaeme a cardiothoracic surgeon. After twelve years of medical training, Niall decided to change course and retrained as an airline pilot with Aer Lingues, initially combining aviation with medicine by working as an Accident and emergency doctor before focusing full-time on aviation. If there’s one industry that knows how to manage risk, it’s airlines. While there might be issues with things like luggage and IT failure, when it comes to safety in the skies, the airline industry has a very good track record, particularly when we consider the number of planes in the sky at any one time. Niall has made it his mission to bring the methods aliens use to mitigate risk into the medical world. In our discussion, we explore: Niall’s career and what led him into medicine and then the airline industry:The similarities and differences of risks and risk management in the two sectors;How airlines and the medical profession react to mistakes;The importance of a just culture and psychological safety supported by regulators in getting people to speak up;How simplifying reporting processes can make it more likely people will report things;The ‘Swiss Cheese’ model for risk management;The realities of being a pilot and the importance of having two in the cockpit;Niall’s thoughts on what medicine and healthcare can learn from the airline industry;How checklists can reduce errorsand much, much more. ResourcesTo learn more about:Niall on Social MediaTwitter/X: https://twitter.com/nialldowneyLinkedIn: https://www.linkedin.com/in/niall-downey-84abb433?originalSubdomain=ukNiall’s firm Framework Health: http://frameworkhealth.net/ Niall’s book ‘Oops! Why Things Go Wrong’: Understanding and Controlling Error’ Liffey Press (publisher): https://theliffeypress.com/oops-why-things-go-wrong-by-niall-downey.html
Carina Maggar on Coming Out
Jan 21 2024
Carina Maggar on Coming Out
Authenticity is often praised, and inauthenticity is criticised. We want people to be themselves. But what happens if the society we’re in isn’t supportive or even hostile toward who we really are? Or we don’t yet know. That’s the challenge facing many LGBTQ+ people in relation to coming out.It’s the subject of a brand new book called ‘Countless Sleepless Nights’ which tells the real-life stories of people who, because of their sexuality, have had to or are dealing with the challenges of whether, how and when to come out. Not just people who live in societies where they have rights but also those living in regimes where being honest about your sexuality risks being imprisoned or killed.The book’s author is Carina Maggar, and she’s my guest on this episode. Carina is a creative copywriter who has been on the show before talking about her first book ‘How To Make Work Not Suck’. The book came about because Carina is herself gay and had her own coming out experience. I’m fascinated by this subject on a number of levels. As a straight man, I’ve never had to contend with the challenge of coming out and what that means. Yet it’s a very common experience, and I think it’s helpful to have an appreciation of what others are going through. I hope this episode can make those of us who have no experience of coming out to be more empathetic towards those who are or might go through it.Then there’s a human risk angle. If we want to get the best out of everyone — either societally or in a work context — then we need to be inclusive and not have people having to pretend they’re something they’re not. Spending your entire life being unable to be honest is debilitating, and it doesn’t bring the best out of anyone. Finally, and most importantly, it’s about shining a light on the fact that some people can’t be who they really are, and their lives are in danger as a result. That’s not right, and we need to talk about it. Resources To learn more about Carina and her first book ‘How To Make Work Not Suck’ go to her website: https://www.carinamaggar.com/To order ‘Countless Sleepless Nights’: https://www.laurenceking.com/products/countless-sleepless-nightsTo hear Carina’s previous appearance on the show: https://www.humanriskpodcast.com/carina-maggar-on-how-to-make-work-not-suck/
Sarah Armstrong-Smith on The Cyber Attacker Mindset
Jan 15 2024
Sarah Armstrong-Smith on The Cyber Attacker Mindset
What’s the most effective way to manage cyber risk? The obvious answer is to have more sophisticated security systems. My guest on this episode thinks the answer is humans.That’s because behind every cyber attack, there is a human, and the biggest point of vulnerability within an organisation is its humans. If we can better understand humans and how they behave, we can be more effective at managing cyber risk.That’s the view of my guest on this episode, Sarah Armstrong-Smith. She’s the Chief Security Advisor at Microsoft and a leading expert in the cybersecurity space. She's also the author of a brilliant new book called Understanding the Cyber Attacker Mindset, in which she explores the human dynamics behind cyber attacks. In other words, why do the people who launch cyberattacks do so? If we can understand that, we can start to focus on the root cause of the problem.In our discussion, we explore: The crucial role human behaviour plays in cybersecurity;The emotional and psychological aspects that can affect an organization's digital defences.Why organisations need a cybersecurity strategy that is people-focused and considers the motivations of cyber attackers.The importance of recognizing the internal cultural dynamics within an organization that may inadvertently aid cyber attackers;How cognitive diversity can reinforce cyber defences.How societal and cultural influences contribute to the ecosystem of cybercrime.Why victim-blaming when it comes to cyber attacks is counter-productiveHow phishing campaigns that punish those who fail tests are a bad idea;The Seven Sins of Cyber Crime;The benefits of fostering a supportive workplace culture.And much much more.To learn more and to pre-order Sarah’s new book ‘Understand the Cyber Attacker Mindset: Build a Strategic Security Programme to Counteract Threats’: https://www.amazon.co.uk/Understand-Cyber-Attacker-Mindset-Counteract/dp/1398614289#You can find Sarah:On LinkedIn: https://www.linkedin.com/in/sarah-armstrong-smith On Twitter/X: https://twitter.com/SarahASmith75
Melina Palmer on The Truth About Pricing
Jan 8 2024
Melina Palmer on The Truth About Pricing
What determines the price of an item or service? How can we price things so that people want to buy them but also so that we feel it’s fair? Whether (like me) you’re in business and have to sell, or you’re negotiating a salary or looking to buy or sell a house or a car, pricing matters.My guest on this episode, Melina Palmer, is the author of a new book, The Truth About Pricing: How to Apply Behavioral Economics So Customers Buy (Value Based Pricing, What Your Buyer Values). She’s also the host of the Brainy Business podcast and has been on the show before (links below). TopicsIn our discussion, we explore:What makes effective pricing strategies in business and our personal lives;How psychology influences customer purchase decisions;The importance of storytelling and anchoring effects on price perception;How brand perception impacts the perceived value of products;Why a grilled cheese sandwich might be worth $214;How heuristics and cognitive biases help and hinder us as we buy and selling;The Challenges and complexities of pricing in the digital age; andThe relationship between price and identity and how we value items we purchase.and much, much more LinksTo find out more about Melina’s Brainy Business podcast and her work as a speaker, coach and trainer visit thebrainybusiness.comTo download free sample chapters from her books at brainy business.com/human riskFind her on LinkedIn https://www.linkedin.com/in/melinapalmer/To her her previous apparenace on this show: https://www.humanriskpodcast.com/melina-palmer-on-using-behavioural/On the show, we referred to: The book Blindsight: The (Mostly) Hidden Ways Marketing Reshapes Our Brains by Matt Johnson and Prince Ghuman: https://www.goodreads.com/en/book/show/52225003The $214 Grileld Cheese Sandwich: https://www.cnbc.com/2017/10/25/most-expensive-grilled-cheese-in-the-world-from-serendipity-3.htmlThe Virgin Mary sandwich: https://www.miamiherald.com/news/local/article223941560.html
Richard Shotton on Choice
Dec 31 2023
Richard Shotton on Choice
What drives the choices we make, and how can we influence the choices that others make?On this episode, I’m speaking to an expert in human decision-making. Richard Shotton is a behavioural science practitioner who has written two best-selling books, ‘ The Choice Factory’ and ‘The Illusion of Choice’. Having begun his career in marketing, Richard now helps companies apply behavioural science to solve problems, particularly, as the titles of his books imply, when it comes to influencing the choices people make. During our discussion, we talk about:Richard’s career that led him to found Astroten, his own behavioural science practice;the wonderful story of how the company got its namehow the appliance of behavioural science can help solve businessExamples of Richard’s approach to doing research and how those can be applied in any context;how companies can efficiently run experiments to see what works and what doesn’tsome of the critical behavioural dynamics relevant to Richard’s work, which he explores in his books.And much, much more.What I love about listening to Richard is that he’s not just sharing his deep technical knowledge in ways that are easy to digest; he’s also very good at coming up with practical ideas for how to deploy Behavioural Science to meet objectives. And he’s great fun to talk to.LinksRichard and his company Astroten- https://www.astroten.co.uk/Find him on Twitter/X - https://x.com/rshotton? and on LinkedIn - https://www.linkedin.com/in/richard-shotton/Richard’s first book ‘The Choice Factory’ - https://www.astroten.co.uk/the-choice-factory His latest book ‘The Illusion of Choice’ - https://www.harriman-house.com/illusionofchoice The ‘Astroten’ Hofling Hospital Experiment - https://en.wikipedia.org/wiki/Hofling_hospital_experiment The ‘Stolen Thunder Effect’ - https://www.ojp.gov/ncjrs/virtual-library/abstracts/effects-stealing-thunder-criminal-and-civil-trialsAn example of Zanussi’s Appliance Of Science ad campaign - https://youtu.be/DWbnxCe9xFc?si=wnaabpZrzMUA8kNcThe Keat’s heuristic - https://en.wikipedia.org/wiki/Rhyme-as-reason_effectThe McGlone & Tofighbaksh Experiment - https://www.sciencedirect.com/science/article/abs/pii/S0304422X99000030Monadic Testing - https://conjointly.com/blog/what-is-monadic-testing/Professor Robert Cialdini’s research on the Petrified Wood Forest in Arizona - https://www.tandfonline.com/doi/full/10.1080/15534510500181459
David Meikle on Creative Control
Dec 16 2023
David Meikle on Creative Control
How can we manage people who are doing creative work? On the one hand, letting someone do what they want feels incredibly risky. On the other hand, creativity requires a degree of freedom, experimentation and agency. That’s a particular problem in the creative fields, but it’s also a broader challenge. In the 21st century, the jobs people are doing are increasingly ones that require some element of creativity. Creativity is that it doesn’t always lend itself to being managed in traditional ways. Unlike setting someone a task where they slavishly need to follow instructions, creative tasks require a different form of supervision. The challenge with that is that as organisations try to mitigate the risk of creative activities, it’s very easy to end up in situations where responsibility is transferred for the creative task, but the requisite amount of control to deliver it isn’t. My guest is David Meikle. He’s a consultant to the advertising market, where he helps companies to be more effective at hiring and managing advertising agencies. To learn more about David and his books visit https://tuningup.co.uk/ Links to topics we discuss: The podcast where Jon Evans interviews Dr Ian McGilchriest: https://www.youtube.com/watch?v=tY89D1UC9Dw Iain’s website: https://channelmcgilchrist.com/ The Hamlet cigar advertisements (14:55) https://www.youtube.com/watch?v=hJqN7RNeitw The Sainsbury’s Mog The Cat advertisement (18:15): https://www.youtube.com/watch?v=kuRn2S7iPNU The Cadbury gorilla advertisement (18:18): https://www.youtube.com/watch?v=La7B8mBnTXs The Ocean Spray advertisement (19:28): https://www.thedrum.com/news/2020/10/07/ocean-spray-finally-reacts-viral-skateboarding-tiktok Orlando Wood of System One Group: https://system1group.com/team/orlando-wood Anthony Bourdain’s Kitchen Confidential: https://en.wikipedia.org/wiki/Kitchen_Confidential_(book)Blair Enn’s Win Without Pitching Manifesto: https://www.winwithoutpitching.com/the-manifesto/
Vishal George on Money Mindsets
Dec 4 2023
Vishal George on Money Mindsets
Why do we sometimes make bad decisions in relation to money and what can we do about it? My guest, Vishal George, is a Behavioural Scientist who has recently published a book called ‘Money Mindsets: Science-Based Stories to Rewire your Money Beliefs, Goals, & Habits’. In it, he explores that he way we behave when it comes to money, comes from beliefs about it, that we’ve adopted from our families, socio-cultural environment, and significant life events. They’re almost like scripts that are handed to us. Yet, often, we don't even know who the author is of our scripts.What, asks Vishal, if we can rewrite our own money story?The idea behind his book isn’t to change what we do with our money. Rather, it offers mindsets to change how we think about money. If we become aware of why we do what we do with our money, we can make sure our behaviours with it are aligned with our priorities.Since many incidents of huamn risk are caused by money, this topic is perfect for the show. In our discussion, we explore how Vishal came to write the book and what he hopes to acheive with it. I also get some thoughts from him on how this impacts his approach to business and what he’s learend from his reasearch. And he turns the tables and asks me a question.Resources To learn more about Vishal, his compnay ‘Behavioural By Design’ visit https://www.behaviouralbydesign.com/For more on his book ‘Money Mindsets’ https://www.behaviouralbydesign.com/money-mindsetsTo read about Diversifi, the global Behavioural Science practitioner network that both Human Risk and Behavioural By Design are part of, visit https://www.diversifiglobal.com/Mount Taranki, the mountain Vishal is trying to climb: https://en.wikipedia.org/wiki/Mount_TaranakiThe Save The Change program that encourages saving: https://www.asb.co.nz/banking-with-asb/save-the-change.html
Dr Jake Mazulewicz on Human Reliability
Nov 27 2023
Dr Jake Mazulewicz on Human Reliability
What do you think of when you hear the word 'error'? It's highly likely you'll think of it negatively as a defect. The obvious way to manage defects, particularly in safety-critical industries, is to have detailed procedures, strict compliance, and zero tolerance for errors. But we know that this doesn't always work. After all, if it did, we'd have far fewer errors.My guest on this episode takes a different approach. He specializes in helping organizations, particularly safety-critical ones where the cost of getting something wrong can be death or injury, to reduce errors, improve safety and build trust. He calls this human reliability. His name is Dr. Jake Mazulewicz, and he's been a firefighter, an emergency medical technician and a military paratrooper.Nowadays, he brings all of those experiences to bear in helping organizations design processes and cultures that allow humans to manage the complexities that don't always allow themselves to be neatly codified into standard procedures. As you'll hear, he's got some fascinating ideas about designing safety models that flex to meet the situation's needs. Key Moments In The Show (mins:secs)02:14 — Dr. Jake’s background05:25 — Mechanistic vs. Adaptive systems06:28 — The big problem: too many leaders treat ALL systems as Mechanistic systems09:10 — What to say to a commercial pilot when you’re walking off their aircraft after the flight lands10:40 — Four work guidance modes11:00 — 1) Procedures11:53 — 2) Guidelines like, “To find out what an organization values, follow the money."13:00 — 3) Principles like “A jury doesn’t decide what to believe. A jury decides who to believe."21:20 — 4) Tacit Knowledge — You can solve complex problems, but can’t explain how26:40 — “All models are wrong, but some of them are useful.”31:10 — How one team of electricians dramatically improved safety by using FEWER procedures35:57 — Letter of the law vs. spirit of the law38:20 — Have you heard of Philip K. Howard?... "Let’s pretend I haven’t.”42:10 — We write rules when we don’t have enough trust44:55 — Build trust by overcommunicating your intentions45:25 — “Commander’s Intent” in military mission plans47:55 — Listen for "Weak Signals" like hearing, “I’ll do whatever it takes…"50:40 — Stay resilient by catching a system before it goes “exponential”54:00 — Chris Argyris’ 17-word, 4-step recipe for creating a toxic work culture57:10— A new Early Warning System58:20 — Ask an expert, “What’s a 'Weak Signal' in your field, and what does it mean?”1:04:55 — Why a non-punitive approach is so helpful and so uncommon1:10:10 — How to get in touch with Dr. Jake — reliableorg.comFurther InformationTo find out more about Praxtical Human Performance For Leaders visit www.reliableorg.com LinkedIn: https://www.linkedin.com/in/jake-mazulewicz/
Dr Freddie Mason on the Future of Museums
Nov 20 2023
Dr Freddie Mason on the Future of Museums
What are museums, and what purpose do they serve? As a regular museum-goer — both when I’m travelling and also at home when I need distraction or creative inspiration — I’m always intrigued, both by what they show and how they show it. If you’ve been following my Compliance In The Wild series on LinkedIn (example post here) you’ll know that museums regularly feature as they often contain fabulous examples of Human Risk and the methods we use to mitigate it. My guest on this episode is Dr Freddie Mason, who is a Senior Creative Strategist at Bompass and Parr and the author of a report on the future of museums. The report explores what a museum is, or rather, what it could be.Bompas & Parr are, in their own words, ‘a fully-fledged creative studio offering food and drink design, brand consultancy and immersive experiences across a diverse number of industries'. When they research something, it’s not your traditional piece of research because they also add creative flair to their findings.Which is why, in the report and on the show, you’ll hear some fascinating insights, including:What purpose do museums serve?;Do museums need to be in physical locations;How could museums could be transformed into vibrant social spaces;What role can museums play as catalysts for societal issues;How virtual reality could provide immersive experiences in museums;The importance of providing inclusive environments in museums;How liminal spaces could be deployed as museums;and much, much more.LinksTo learn more about Bompas & Parr: www.bompasandparr.comThe report we discuss: https://bompasandparr.com/case-study/future-of-p-leisure-2024/Freddie’s book on Viscosity: https://punctumbooks.com/people/freddie-mason/To hear Alix Cherobrier (then Hope) talking about the future of experiences on the show in 2020: https://www.humanriskpodcast.com/alix-hope-on-fluid-landscapes/To hear Professor Tom Schoessler talking on the show about deploying Behavioural Science in a Museum: https://www.humanriskpodcast.com/professor-tom-schossler-on-deploying/
Katja Hoyer on Beyond The Wall
Nov 12 2023
Katja Hoyer on Beyond The Wall
What is it like to grow up in a country that no longer exists? That's the challenge faced by my guest Katja Hoyer. She grew up in the GDR, the German Democratic Republic. Or as most of us think of it, East Germany.While most histories of the country focus on the political decision-making or things that are most extraordinary — for example, the Stasi, the East German secret police or dramatic escapes over the Berlin Wall — Katja wanted to write a more human history.In her book 'Beyond The Wall' or 'Jenseits der Mauer' in German translation, Katja explores not only the politics of the country, but also what life was like for people within the country.Since the book has been out for several months and there are lots of other shows on which you can hear about what's in it — though we do touch on a few human risk-relevant dynamics such as the challenges facing the Stasi in dealing with the information they gathered and the prevalence of paranoia within the country's leadership — I'm interested in the dynamics around the book, rather than the detail of what's in it.You'll hear:why a Germany history researcher is based in the UK, and not as you might expect Germany;what prompted Katja to write the book;the challenges of getting people to speak about the past;'soul lag' what happens when our bodies move faster than our soulsthe reactions to the book in Germany and elsewhereWeimar - the book that Katja is about to start writing.and much, much more.About KatjaKatja Hoyer is a German-British historian, journalist and the author of the widely acclaimed Blood and Iron. A visiting Research Fellow at King's College London and a Fellow of the Royal Historical Society, she is a columnist for the Washington Post and hosts the podcast The New Germany together with Oliver Moody. She was born in East Germany and is now based in the UK.Beyond The Wall is published by Penguin books is available from all good bookstores:https://www.penguin.co.uk/books/447141/beyond-the-wall-by-hoyer-katja/9780241553787Diesseits der Mauer is published ny Hoffmann und Kampe and is also available from all good bookstores: https://hoffmann-und-campe.de/products/63884-diesseits-der-mauerSubstack/Podcasts: to learn more about Katja's writings and podcasts: katjahoyer.ukYou can listen to 'The New Germany', the show she hosts with Oliver Moody here: https://koerber-stiftung.de/en/podcasts/history-politics/podcast-series-the-new-germany/Social Media: You can follow Katja on Twitter/X here: https://twitter.com/hoyer_kat?Her Kings College faculty page is: https://www.kcl.ac.uk/people/katja-hoyerPodcasts where Katja discusses her book:https://www.podbean.com/premium-podcast/travelsthroughtime/Ro9XbpH3jC2mhttps://audioboom.com/posts/8275986-katja-hoyer-beyond-the-wallhttps://www.spectator.co.uk/podcast/katja-hoyer-beyond-the-wall/https://coldwarconversations.com/episode284/https://www.spreaker.com/user/10740198/history-unplugged-beyond-the-wall-with-aDirk Oschmann's book 'Der Osten: eine Westdeutsche Erfingung'https://www.ullstein.de/werke/der-osten-eine-westdeutsche-erfindung/hardcover/9783550202346
David Mansfield on The Monday Revolution
Oct 31 2023
David Mansfield on The Monday Revolution
What is the Monday Revolution, and why do we need it?On this episode, I'm speaking to someone who used to run a company that grabbed a lot of my attention during my teenage and younger years. That company was Capital Radio — at the time, London's largest radio station — and that person is David Mansfield.After being CEO of Capital and its successor company, GCap Media, he went on to advise a number of other successful companies, including Carphone Warehouse and Game Group. Nowadays, as well as retaining roles within the radio industry, David is an investor, an accredited business coach, and an adviser to numerous companies. He's a Fellow of the Center for Evidence-Based Management and the Radio Academy and has been a Visiting Professor at the Bayes Business School in London and a Visiting Fellow at the University of Oxford. The Monday Revolution is the title of David's book and the name of his mission to simplify business behaviour and provide executives of all ranks and company sizes with the tools and approach to get more done.In our discussion, you’ll hear what the Monday Revolution is and why it’s’ called that. We explore David’s practical tips to making business more effective. We discuss risk management, how to empower staff, the benefits of asking the right questions in the right way, the importance of giving people agency and how to make better decisions.To learn more about David and the Monday Revolution, visit https://themondayrevolution.com/On the show, we also talk about:James Clear's 'Atomic Habits' — https://jamesclear.com/atomic-habitsProfessor Daniel Kahneman - https://kahneman.scholar.princeton.edu/
Robert Kerbeck on making a career out of lying
Oct 21 2023
Robert Kerbeck on making a career out of lying
How can lying earn you millions? If you’re an actor and good at impersonating people, then the answer is that you become a corporate spy. That’s the unexpected career path followed by my guest Robert Kerbeck, whose memoir ‘Ruse: Lying the American Dream from Hollywood to Wall Street!’ tells the story of how it happened. And on this episode, he joins me to talk about some of the behavioural dynamics behind his fascinating life.Robert didn’t grow up wanting to become a spy. He just wanted out of the family car business. An Ivy League education in his back pocket, he had a more noble profession in mind—to be an actor. But to support himself, he needed a survival job. And before he knew it, while his acting peers were waiting tables, he was beginning his apprenticeship as a corporate spy. In our discussion, we explore:The world of corporate espionage and the common nature of the activity is;The techniques used by Robert to gain access to privileged information, including 'ruse calls’ and social engineering;How the growth of compliance functions played a role in Robert’s infiltration strategies;The methods Robert used to gain trust and information as a researcher;The very human reason that drove Robert to give up his role as a spy;The challenges posed by AI and deep-fake technology;What organisations and individuals can do to protect themsevels from ruse callsand much, much more.To find out more about Robert and 'Ruse: Lying the American Dream from Hollywood to Wall Street!’ visit www.robertkerbeck.com
Dr Constance Dierickx on Meta Leadership
Oct 13 2023
Dr Constance Dierickx on Meta Leadership
Why can senior leaders — usually in post as a result of experience and expertise — often make mistakes? The answer might seem counterintuitive; it’s precisely because of their experience and expertise that this can happen. How that happens and what we can do to mitigate it, the subject of this epsiode. My guest is Dr Constance Dierickx, who is also known as the Decision Doctor. She’s also the authr of a new book called ‘Meta Leadership: How To See What Others Don’t And Make Great Decisions’. In her book and her work, Constance explores how congitive biases can impact sneior leader decision-making and what they can do to mitigate this.What applies to senior leaders also applies to the trest of us.. Discussion topics In our discussion, we explore:Constance’s career and interest in the field of decision-making, including how she became known as The Decision Doctor and the work that she does with Senior Leaders;How meta-analysis and metacognition and how they can be used to help leaders make better decisions;The role of our default thinking patterns and instincts in making decisions and how our past experience shapes how we perceive the importance of new information;The significance of empathy in shaping decision-making skills; andHow tensions and differences in perspective between senior management and boards can impact decision-makingResources For more information on Constance, her work and books, visit https://constancedierickx.com/. There you’ll also find a free meta-leadership self-assessment.To read her HBR article entitled ‘What-senior-executives-can-do-when-the-board-meddles’: https://hbr.org/2019/07/what-senior-executives-can-do-when-the-board-meddles
Sebastian Lees on Humanizing Technology
Oct 7 2023
Sebastian Lees on Humanizing Technology
Why is some software a real pain to use? How does it happen, and what can we do to make it not happen? On this episode, I’m speaking with Sebastian Lees, an experienced software developer with a keen interest in making things more human-centric. We often think of computers as making our lives easier and reducing human risk. Yet, poor design and a lack of thinking about the humans that will use it can actually increase rather than decrease human risk. In our discussion, amongst other things, we explore:The concept of 'human OS' in software development and how understanding the human psychological component is essential in creating effective and user-friendly software systems;The importance of balancing innovation and user comfort when updating software interfaces, using the evolution of Microsoft Office’s ribbon interface as a case study;The concept of affordance; how users often employ products in ways not originally intended by the developers, and how this can influence software design:The impact of seemingly minor tweaks to software on efficiency and user satisfaction, highlighting the importance of tailoring software to the users' habits and preferences;The critical role of smart process management in mitigating risks in software development illustrated through the case study of the 2012 Knight Capital failure.The influence of Nassim Taleb's ideas on software development approach and the application of his concepts, such as anti-fragility and survivorship bias in the field.The story of the Fat Tony's community, a group inspired by a character from Taleb's books, demonstrating the potential of small ideas to create significant impact.For more on Seb, including links to Fat Tony’s and his social media accounts: https://sebs.website/For more on Nassim Taleb: https://www.fooledbyrandomness.com/To see the Malicious Compliance Thread on Reddit: https://www.reddit.com/r/MaliciousCompliance/
James MacPherson and Elisa Lynch on Trickle Down Safety
Oct 1 2023
James MacPherson and Elisa Lynch on Trickle Down Safety
What is trickle-down safety? On this episode, I’m finding out with two safety specialists who help me to explroe what it means and why it’s relevant to other fields. By safety, I mean the kind that saves people’s lives on building sites,not the cyber kind.My guests are James MacPherson and Elisa Lynch.James is a safety professional who works across multiple industries, including manufacturing and construction. He operates his own consultancy called Risk Fluent and also runs an app called Risk Assessor. Additionally, he manages a community for safety people and hosts a podcast named Rebranding Safety His work revolves around safety and risk management, and he is passionate about discussing and challenging the current safety standards and practices in businesses.Find James on LinkedIn: https://www.linkedin.com/in/jmacpherson1/Elisa is also a safety professional with about a decade's experience, predominantly in construction safety. She is based in West Cork, Ireland. She co-hosts a podcast called Speak! , where she and her co-host Crystal Danbury discuss various safety-related topics. As you'll hear on the show, Elisa is credited with coining the term 'trickle down safety', a concept that compares how safety standards and regulations from larger companies can impose burdensome requirements on small businesses. She is an advocate for creating safety standards that are more fitting and less stressful for small businesses.Find Elisa on LinkedIn: https://www.linkedin.com/in/elisalynch/The podcast on which I first heard James talk about 'Trickle Down Safety' was the Slice podcast which you'll find here: https://www.youtube.com/watch?v=HRwjFV3YhCwShow contentsOn the show, we explore topics that include:'Trickle down safety' concept and its impact on small businessesThe pressure and stress imposed by larger companies on smaller businesses through burdensome safety standards and regulationsThe disproportionate effects of health and safety regulations on different businessesThe ineffectiveness of one-size-fits-all approaches in safety regulationsThe concept of 'productive procrastination' and its impact on problem-solving in small businessesBarriers in academic research accessibility due to paywalls nad how social media can help break these downRisk and safety challenges faced by businesses due to bureaucratic issuesRisk management and societal acceptance of risk levels in various industriesChallenges and frustrations encountered in safety training within businesses.
David Wales on Risk Communication & Customer Service
Sep 24 2023
David Wales on Risk Communication & Customer Service
What we can learn about customer service and being more human from the fire service?On this episode, I’m speaking with David Wales, who used to work in the fire and rescue service and has now switched to focus on product design and customer service.In his role in the fire and rescue service, David wanted to understand why people didn’t always do the things that they were told. For example, rushing into dangerous situations to rescue pets or laptops. What this reinforced is something that we all intuitively know; there’s a gap between the theory of what people should do and the realities of what they actually do. That means the advice people receive is often not helpful for the realities they’re facing. What makes sense to the fire service, in theory, might not match the realities of people’s personal experiences. That led him to a career in looking at customer experience, where the human touch is equally important.On the episode, we explore:David’s career from being a firefighter to understanding the human touch in product design and customer service;how human behaviour plays a vital role in crisis situations and the importance of tailoring safety messages to individual circumstances;risk communication and the importance of personalisation in organisations;how emotions significantly influence customer experiences and the challenges in achieving customer-centricity;the difficulties faced by organisations in achieving customer-centricity;how companies often choose solutions for us, not with us, creating an impersonal system, and how a change of focus could lead to a more pleasant customer experience.Links to topics we discussed:The Edelmann Trust Barometer: https://www.edelman.com/trust/trust-barometer Elton John’s donation of a piano to St Pancras Station in London: https://stpancras.com/news-events/sir-elton-john-s-piano John Legend playing the piano at St Pancras: https://www.standard.co.uk/showbiz/celebrity-news/john-legend-surprises-londoners-with-impromptu-performance-at-st-pancras-a3501956.html Find David on LinkedIn: https://www.linkedin.com/in/davidatsharedaim/Shared Aim, David’s company: https://www.sharedaim.co.uk/
Ros Atkins on The Art of Explaining
Sep 13 2023
Ros Atkins on The Art of Explaining
How can we be better at explaining things? On the 250th episode of the podcast, I’m joined by a very special guest who has made explaining an art form and has just published a book called ‘The Art of Explanation’.That guest is Ros Atkins. He’s a BBC News presenter and the BBC’s Analysis Editor. Ros is best known for his explainer videos, which, since 2019, have become a global phenomenon with vast audiences on social media and on the BBC's digital, TV and radio channels.His new book — full title ‘The Art of Explanation: How to Communicate with Clarity and Confidence’ — is part autobiography, part history of his explainer videos and a practical guide to how we can all be better at explaining things.I’ve been a fan of Ros’ videos and presentation style since first discovering them a few years ago. Not only have they made me smarter about the world, but the techniques he uses are engaging, informative and entertaining. So much so, in fact, that I’ve often found myself recommending to my clients that they watch them as masterclasses in how to make complicated subjects interesting and compelling.Key talking points:In our discussion, we explore: the importance of explanation and why we need to be better at it;the genesis of the explainer videos;the techniques Ros uses to make his videos;how Ros generates his ideas, sometimes taking inspiration from the most unexpected of places;lessons about how we can all be better at explaining things, not just at work but also in our personal lives;how Ros uses an entrepreneurial and collaborative approach to get projects off the ground;Texting Keith Olbermann, a very unusual BBC podcast that Ros recorded with his wife Sarah and US sports presenter Keith Olbermann.The 50:50 project, a highly successful initiative to support diverse representation in the BBC’s journalism, which Ros started in the newsroom in 2017 and has now spread across the BBC and beyond;and much more.‘The Art of Explanation: How to Communicate with Clarity and Confidence’ To find out more about Ros’ book: geni.us/TAOEBOOKKeith Jarret Köln ConcertRos mentions a story about jazz musician Keith Jarrett and a concert Jarrett played in Köln, Germany. As he tells the story — which links to the Inheritance Tracks podcast below — Ros says that we must fact-check it. True to his reputation, after we’d finisjhed recording, he sent me this NPR link which appears to confirm the story: https://www.npr.org/transcripts/719557642This piqued my curiosity, and I did further research and discovered that a reporter from — where else?! — the BBC – had looked into the Köln concert story. Not only did he confirm the facts, but he also managed to interview the concert promoter in question. You can hear the story here: https://www.bbc.co.uk/sounds/play/p00ldwypYou can hear the Köln concert — part 3 features on the Spotify playlist below — here: https://open.spotify.com/album/0I8vpSE1bSmysN2PhmHoQg?si=UkPi_oTXR7Grrrwc403Fxg‘Art of Explanation’ playlistThe Spotify playlist that features tracks from the book and podcast jointly curated by Ros and me: https://open.spotify.com/playlist/27ku9laOh8IantyEEdhTQa?si=fa1f8ca6d3cc41d1 Texting Keith Olbermann podcast You’ll find Ros’ podcast ‘Texting Keith Olbermann’ here and on all podcast platforms: https://www.bbc.co.uk/programmes/p071wbr5Inheritance Tracks Hear Ros talking about Keith Jarrett’s Köln concert and Steely Dan’s Aja https://www.bbc.co.uk/programmes/p0g6c5bzThe ‘Ros Atkins on…’ series https://www.bbc.co.uk/programmes/p095rjk1/episodes/playerMy absolute favourite of Ros’ Explainer videos is Ros Atkins on…The Number 10 Christmas Party: https://www.bbc.co.uk/news/av/uk-59514568