Welcome to the final episode of this series of the BIBA Pod, in which we are very pleased to be speaking with Leon Carford, Head of Risk and Compliance at Atlanta Group! In conversation with Sarah Myerscough, he explains why risk and compliance need not be considered a hindrance to doing good business, and how a reframing of the way in which we understand them can bolster better decision-making. For Leon, we should always be asking ourselves how we can get the most out of our risk and compliance function, be it internal or external. He argues that it should not be cornered as a box-ticking exercise, and should inform everything a business does. This is particularly key with regard to consumer duty, which for Leon has neatly synthesised the core objective of delivering a good outcome for customers at the heart of everything we do. Risk and compliance is not a separate function in and of itself, and can help to drive innovation. Similarly, in discussing his involvement with iCAN and raising diversity and inclusion awareness, Leon suggests that there is a business case for implementing this often-siloed topic at the strategic business level. Quotes of the Episode “I don't see risk and compliance as a sort of business prevention function, I think it's a real key part of being a good commercial business. In a competitive environment, you want to equip yourself with the best tools that you can to give yourself an advantage. Risk and compliance is really something that you should have in your toolkit. You should be sharpening the tools that you've got there… Risk isn't really about risk registers, or heat maps. It's about actually supporting the business to make really good and strong informed decisions. I think if we reframe risk slightly, it gives it that that real sense of importance and really helps to show why it’s important.” “It's really, really important that brokers involve risk and compliance early in projects. I can be working with finance, and then an hour later, I'm with ops. That holistic view really helps to support a project, so you're not just thinking in that vertical of ‘what's this product trying to deliver?’, but ‘what's the knock-on effects on a in a wider sense?’”   Key Takeaways Risk and compliance are key tools in your armoury for ensuring you are driving your business forward As risk is ultimately about managing uncertainties, it can and should inform everything a business does at a strategic level Risk should not be seen as a separate policing function, but an integral part of a business’ strategic decision-making There is a direct positive bottom line profit impact if you have a diverse business   About the Guest Based in Manchester, Leon Carford has worked in insurance for around ten years. He initially worked in various internal audit teams before joining the Ardonagh Group. He now works as Head of Risk and Compliance at the Atlanta Group, a subsidiary of Ardonagh Retail. Leon’s LinkedIn Profile: https://www.linkedin.com/in/leon-carford/   About the Host Sarah Myerscough is the Chief Ideas Officer at Macaii, formerly Boston Tullis. She hosts/co-hosts several podcasts and is known for her knack in connecting with people. Sarah excels in bringing out the best for video, podcast, and live events, helping clients showcase the human side of their business. Sarah is passionate about the evolving dynamics of the insurance industry and enjoys conversing with innovators, trailblazers, and long-term advocates of change.   Resources BIBA Conference 2024: https://thebibaconference.org.uk

The high-net-worth insurance market is facing turbulent times, with the multiple strains of the COVID aftermath, ongoing global conflicts and fluctuating exchange rates causing property values to oscillate significantly. In this episode, Sarah discusses these issues with iprism Underwriting’s Aaron Woodhams. He suggests that brokers should recommend that their high net-worth clients increase the valuations of their property from every 3-5 years to once every 1-3 to avoid any underinsurance-related losses. Furthermore, he explains how iprism Underwriting remains committed to maintaining consistent policy pricing despite this current economic turbulence, and how they aim to collaborate with brokers in this process. iprism will have a big presence at BIBA Conference this year at stand C64. If you specialise in high-net-worth insurance or have any queries, the iprism team would love to chat with you!   Quotes of the Episode “Getting valuations is so vital, and they're not too expensive. You can start with a straightforward desktop valuation really from £150, up to £1000 for a surveyor coming in and doing a full valuation. So, the prices can vary from a desktop to a full site visit, but I think it'd be the best bit of money you've ever spent. Brokers advising their clients [should] really stress that: the importance of claims inflation. We’ve had COVID, we’ve had the wars going on, we’ve got exchange rates going all over the place (a lot of these things are imported), and the cost factors are just going through the roof. So, the only thing I can suggest is to keep those valuations coming in.” “Realistically, it'd be very hard for an insurer to decline a claim if [their property had been valued within] one to three years. Morally, the policyholder has done the right thing. If I hadn’t had anything valued for 10 years, you could argue that there could be problems. If, morally, the policyholder is doing the right thing. It'd be very hard for an insurer to decline a claim.”   Key Takeaways Brokers should conduct a full fact-find for their high-net-worth policyholders to ensure valuations are always kept up to date With indexation at an all-time high of 18%, brokers should recommend that their high-net-worth clients have their property valued every 1-3 years to avoid losses via underinsurance in the event of a claim Between 70-85% of properties are likely underinsured iprism Underwriting evolves with changing exposures to provide suitable policies and coverage for brokers to support their policyholders   About the Guest Aaron Woodhams is the Chief Underwriting Officer of iprism Underwriting. Having previously held senior roles at Arch Insurance, Axiom and Allianz, in this position Aaron oversees the day-to-day management of underwriting across all lines of the business, and collaborates with its insurer partners. Aaron’s LinkedIn Profile: https://www.linkedin.com/in/aaron-woodhams-dip-cii-9b22a2109/   About the Host Sarah Myerscough is the Chief Ideas Officer at Macaii, formerly Boston Tullis. She hosts/co-hosts several podcasts and is known for her knack in connecting with people. Sarah excels in bringing out the best for video, podcast, and live events, helping clients showcase the human side of their business. Sarah is passionate about the evolving dynamics of the insurance industry and enjoys conversing with innovators, trailblazers, and long-term advocates of change.   Resources BIBA Conference 2024: https://thebibaconference.org.uk iprism Underwriting: https://www.iprism.co.uk/

Innovation across any industry inevitably has consequences for the way in which it must be insured. We live in times of great change and uncertainty, with many of our major industries currently being revolutionised either due to changing working habits, climate regulatory pressures or new emergent technologies such as AI. In this episode, Sarah speaks with QBE Insurance’s David Jones about how innovation across an array of industries is creating emerging risks, and how as brokers we can equip our clients against them. For example, the motor and construction industries are both undergoing seismic shifts as they respond to the demands of sustainability and government climate pledges. However, the emergence of lithium-ion batteries and new materials such as cross laminated timber pose significant risks which must be accounted for by brokers and insurers. David asserts that it is crucial for brokers to maintain both a macro and micro perspective on how innovation across different industries may be inadvertently creating new risks for their clients.   Quotes of the Episode “We've got to cast our eye much further into the future. With AI, the challenge there is really difficult to understand and capture. I think we're just trying to work out what it means to us now, as an industry. It has benefits in terms of how we operate, how we process information, how we research and how we transact insurance policies. Those are very near-term benefits. But the future it holds is all around data usage, trends-spotting, and hopefully being a really early warning system to some of the changing risks that we see. So, I think it can probably help us in terms of looking forwards.” “The advice we'd have for brokers and it’s something QBE aspire to as well, is just getting really close to the frontline, understanding what's impacting our customers, where they're seeing innovation, how they're managing their risk… Just being really close and proximate to the changing risks that are in the short-term, looking after how they approach their business, I think it's really, really important. Also, there's that point that innovation is not just for big companies, it sounds like Gen AI and all of this is really big multinational, global concerns. It's not; all companies are innovating; all companies are impacted by this change. So, recognise, it's on the macro, but also on the more local scale.”   Key Takeaways The insurance industry typically responds to innovation through the rear-view mirror, but we now find ourselves in a very rapidly shifting landscape of change and must account for newly emergent risks Most non-climate related claims are related to human error in one form or another, which may be affected by blurring of our work and home lives through flexible working 65% of the jobs our children will do don’t yet exist today When we identify a change in any industry, we must ask ourselves ‘What does it mean for our clients?’   About the Guest David Jones is the Director of Underwriting for Property and Packaged Business at QBE Insurance. In this role, he looks after QBE’s first party lines and commercial package insurance across the UK. He has over 20 years of underwriting experience across various specialisms and risks. David’s LinkedIn Profile: https://www.linkedin.com/in/david-jones-5b126863/   About the Host Sarah Myerscough is the Chief Ideas Officer at Macaii, formerly Boston Tullis. She hosts/co-hosts several podcasts and is known for her knack in connecting with people. Sarah excels in bringing out the best for video, podcast, and live events, helping clients showcase the human side of their business. Sarah is passionate about the evolving dynamics of the insurance industry and enjoys conversing with innovators, trailblazers, and long-term advocates of change.   Resources BIBA Conference 2024: https://thebibaconference.org.uk QBE: https://www.qbe.com/ QBE – The Unpredictability Index: https://qbeeurope.com/news-and-events/reports/the-unpredictability-index/

In this episode, Sarah speaks with Ageas’ Adam Beckett about the rapidly changing motor insurance market. With the looming ban on the sale of petrol and diesel cars by 2030, motor manufacturers are racing to expand the sale and accessibility of electric and hybrid vehicles. This presents both a significant challenge and opportunity to the broking market. We must collaborate with industry experts on how to create affordable policies for customers given the differing expenses for electric vehicles. Furthermore, Adam notes that whilst traditional 12-month motor insurance policies will always remain important, there is an emerging trend towards short-term policies purchased on demand at the click of a button. Thus, brokers and insurers alike must be prepared to navigate this highly metamorphic marketplace in the coming years. Ageas will be at BIBA Conference this year at stand D10, adopting the theme of ‘Brilliant Together’. To this end, during the episode Adam emphasises Ageas’ commitment to sustaining the longevity of brokers in the personal lines marketplace.   Quotes of the Episode “I think the challenge is that the broker could well be asked [whilst] supporting the customer with their education and their choice around [electric vehicle] insurance, questions that they don't necessarily feel armed to be able to respond to. The opportunity is, if manufacturers, insurers, etc, can bring that knowledge to brokers, and they can do their own development work about helping people through the decision of purchasing an electric vehicle and everything that goes with it, then they can be a real power base for helping customers to find comfort and to navigate the landscape… The broker… can add some real valuable proposition and service information beyond the provision of the traditional insurance cover.” “The key message for [Ageas at BIBA Conference] is that we fundamentally believe in the longevity of brokers in the personal lines marketplace. Our business is entirely intermediated. Even our small direct franchise is intermediated through the price comparison websites. Eight or nine tenths of our business comes through the thousands of personal lines brokers that will be in the room at BIBA. We are focused on investing in all the technical capability that we need to: pricing, underwriting, claims management, data analytics, etc, to be able to be a great technical support and panel partner, for those brokers. We’ll leave the very entrepreneurial skill of proposition and distribution and the retailing to the broker, because we fundamentally believe that they have continually shown themselves to be successful.”   Key Takeaways New policies for electric vehicles must be made affordable as they become more widely manufactured and new infrastructure is implemented Electric vehicle insurance is a huge opportunity for the broking market to give specialised advice Traditional motor insurance policy models will always remain important, but the market must adapt to new customer habits and behaviours Driverless vehicles are likely a long way off, but the need for insurance coverage around them will come upon the market quickly   About the Guest Adam Beckett is the Chief Distribution Officer at Ageas UK, who specialise in the motor landscape. He has worked across the general insurance market for around 25 years, and has been at Ageas for the past three. In this role, he is responsible for looking after all distribution channels, and overseeing marketing, proposition development and digital execution. Adam’s LinkedIn Profile: https://www.linkedin.com/in/adam-beckett-6670b352/   About the Host Sarah Myerscough is the Chief Ideas Officer at Macaii, formerly Boston Tullis. She hosts/co-hosts several podcasts and is known for her knack in connecting with people. Sarah excels in bringing out the best for video, podcast, and live events, helping clients showcase the human side of their business. Sarah is passionate about the evolving dynamics of the insurance industry and enjoys conversing with innovators, trailblazers, and long-term advocates of change.   Resources BIBA Conference 2024: https://thebibaconference.org.uk Ageas Insurance

In this episode, Sarah Myerscough is joined by Eleanor Brodie (LexisNexis Risk Solutions) and Joe Lettween (Fortegra), to discuss how AI, machine learning and data science are changing the nature of the insurance industry by reorienting how we collect, interact with and deploy data. They dismiss the notion that AI will soon cut humans out of the equation, or that a generally intelligent AI will emerge in the next few years. Conversely, Joe notes that AI, if implemented effectively, can support humans with forecasting and data analysis without diminishing team headcounts. Eleanor suggests that AI can be used to smoothen the customer journey significantly by assessing customer habits and introducing conversational chatbot assistants. All this must be underpinned by a wealth of data. As off-the-shelf machine learning models become increasingly accessible over the next few years, it is key that smaller businesses have a breadth of data to feed into them, to achieve great outcomes for themselves and their customers.   Quotes of the Episode “We aren't at a generally useful tool [that can] just handle any insurance task. So, each of these discrete units of work, you have to kind of build a bespoke tool, even if it's a general LLM like Chat GPT, you still have to box it in and make sure that you're doing the correct product engineering, and [that] you've engineered a pipeline that makes it respond to only your document. So, you have to find the areas where it's giving you either uplift and efficiency, or insights that would take a long time for a human to generate this… We don't put the decision in the hands of the tool. We support the human.” “If you don't have a data trust that's organised in a way that's like useful or easy for folks to access, whether that’s within your firm, or if you're trying to work across firms, that's going to materially inhibit your ability to use the tools. They do not know anything about your particular business, about your customers, about your software, about your decisions, without an input. The better the input, the better decision tools you're gonna get; the better automations you're gonna get. So, you have to start thinking about every interaction as an opportunity to collect data. And you have to think about every opportunity to collect data as an opportunity to get higher resolution data.”   Key Takeaways AI is currently being used across the insurance chain to support human interaction and drive efficiency, but not to replace people AI can revolutionise the customer journey; via segmented marketing, curated communications and chatbots delivering ‘human-like’ responses AI will soon become accessible to a less skilled, less technical set of users, as large firms develop wholesale data science tools With these new tools entering the market, data remains absolutely crucial. What data can you pull from every customer interaction, and how might you store it in an easily referenceable way?    About the Guests Eleanor Brodie is a Data Science Manager with LexisNexis Risk Solutions for the UK and Ireland market. In this role she helps customers unlock the value of their data, and to incorporate that knowledge into their workflows. Lexus Nexus also assess new data sources and build tools to supplement AI and machine learning models for insurers and brokers. Eleanor’s LinkedIn Profile: https://www.linkedin.com/in/eleanor-brodie/   Joe Lettween is the Chief Innovation, Data Science and Technology Officer for Fortegra, a delegated authority carrier, where he has worked since November 2022. He will be attending BIBA Conference this year and looks forward to meeting new people and discussing the future of AI and underwriting. Joe’s LinkedIn Profile: https://www.linkedin.com/in/joe-lettween-3996a03/   About the Host Sarah Myerscough is the Chief Ideas Officer at Macaii, formerly Boston Tullis. She hosts/co-hosts several podcasts and is known for her knack in connecting with people. Sarah excels in bringing out the best for video, podcast, and live events, helping clients showcase the human side of their business. Sarah is passionate about the evolving dynamics of the insurance industry and enjoys conversing with innovators, trailblazers, and long-term advocates of change. Sarah's LinkedIn Profile: https://www.linkedin.com/in/sarahmyerscough/  Resources BIBA Conference 2024: https://thebibaconference.org.uk Mo Gawdat, Scary Smart: The Future of Artificial Intelligence and How You Can Save Our World Fortegra: https://www.fortegra.com/ LexisNexis: https://www.lexisnexis.co.uk/

In this episode Sarah is joined by Claire Russell, Mental Health in Business (MHIB), and BIBA’s very own Neil Jenkinson, to discuss the everchanging hormones in our bodies. Together they share their personal experiences and what they are doing to help turn a ‘midlife crisis’ into a ‘midlife balance’. MHIB deliver menopause training and Claire is a part of the menopause experts group so is able to give an additional professional perspective. They also discuss what businesses can do to support employees during this time of their life.   Quotes of the Episode “We're all humans and we all have an endocrine system that creates hormones. Those hormones are responsible for pretty much every function that happens in the body and mind. Whether we are biologically male or biologically female, all of us will go through changes throughout our lives during puberty and midlife. So I think it's important that we have that overarching view and we understand that hormones affect all of us in different ways and at different points in our lives.” Claire Russell, MHIB   “Because everybody has struggles in the morning, getting up and putting the game face on and going to work. Sometimes you really just don't feel like doing it. But you do it. You know, because you're a professional and you get on with your job and you get on with your life and maybe your family life as well. So I think there has been a huge benefit for me on this journey, which is nowhere near the end, but I do think that there were signs there. I just didn't want to acknowledge them and I remember sort of hiding behind it.” Neil Jenkinson, BIBA   Key Takeaways  Everyone has hormones and throughout life they fluctuate but there are things you can do to feel better. There are clear differences between the Menopause and Andropause but symptoms can be similar. It is important to push for the help you feel you need, whether that is through the NHS or privately. There are a number of ways businesses can support employees through their midlife, including Employee Assistance Programs and Mental Health First Aiders. About the guests Claire is the Founder & CEO of Mental Health in Business, her vision is to lead a global shift in mental health in the workplace. With her personal lived experience of mental ill health, and losing her partner to suicide in 2018; she is passionate about helping to effect change, break down taboos and open up the conversation about mental health. She is a (youth and adult) mental health first aid instructor, a suicide awareness and intervention trainer and creator of multiple mental health training programs. Neil went straight into insurance from school and has held many roles, mostly broker facing, over the last 35 years. He has built longstanding relationships and friendships working in the industry. Neil now works at BIBA as a Regional Manager in the commercial team with the aim to engage with members and regional committees.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://www.nhs.uk/conditions/menopause/ https://www.nhs.uk/conditions/male-menopause/ https://mhib.co.uk/ https://thebibaconference.org.uk/

In this episode Sarah is joined by Baljinder Mahil, Axa, and Enam Islam, Jenzah Consulting Ltd, to explore how insurance is more inclusive than ever before. Both Bal and Enam are passionate members of iCAN, a Lloyds partner network, encouraging cultural diversity industry wide. They also discuss the future of the industry and how Enam works with schools in Manchester to make insurance a career option for school leavers. Listen to their experiences, enthusiasm and advice.   Quotes of the Episode “We have different partner networks that focus on different cultures and different events. I think we need to do that to a certain extent and we've been doing that really well for the last two, three years. I've definitely seen an uptake in events internally and externally within our sector. I think where we can really unlock more change is the intersectionality. So if we join these things together, that's not just different protected characteristics, but also the different ethnic groups, we'll be able to have almost like a multiplied effect. We'll be looking at those similarities. Because there are similarities there, even though we have our differences. We're more the same than we are different and I think that's how we will unlock the next changes in the in the industry. I think that's how we'll showcase that diversity and inclusion.” Baljinder Mahil, Axa XL   “What is it that we want for the next generation? When I look at my children, when I look at my nieces and nephews or the young children that I mentor, is what do I want them to achieve? And more importantly, what is it they want to achieve? They want stability, they want the opportunity to travel, they want to become technical experts, they want to earn a lot of money. Insurance can cater to that in many ways, it's about showing them that perspective of insurance. Where it's not the call centre, sitting at a desk but travelling around, meeting people like yourself, doing podcasts, or attending the Gen Z conference. I took 50 students from local colleges to The BIBA Conference and the feedback I got was, ‘it was amazing’, ‘it was so innovative’, ‘there was so many interesting things going on’. It's that perception that we need to change. I think that is probably the overarching strategy and everything else is action points.” Enam Islam, Jenzah Consulting Ltd   Key Takeaways  How they joined the industry and the experiences they have had. Cultural differences that you might not consider in the workplace. The industry is more diverse that it used to be and internal company groups like the one Bal set up at Axa and external ones like iCAN are showcasing this. Changing the perception of insurance is critical to encouraging young people to join- it isn’t boring! About the guests Bal has had a number of varied and interesting roles spanning the technology and insurance industry. Her depth of knowledge across data and systems has delivered positive outcomes for both the business and ultimately the client and brokers. In January 2020 Bal was appointed Head of Distribution Operations and supports the Data, Strategy and Governance across the distribution channels. She also co-founded and co-chairs Rise, the first multi-cultural network group at AXA XL, focused on the development and inclusion of historically underrepresented racial and ethnic groups. It’s support led to the company publishing their first Ethnicity Pay Gap Report in 2021. Bal was named in the Empower Top 100 Ethnic Minority Executive Role Model list in 2022. Director of Jenzah Consulting Ltd, with more than 15 years of experience in the Insurance and Reinsurance industry. Enam has a strong desire to promote diversity and inclusivity, particularly for individuals from a BAME background. Apart from his professional achievements, Enam holds the position of Chairman for a local youth organisation, where he plays a crucial role in guiding and empowering young people to reach their full potential. Additionally, he serves as an Enterprise Ambassador for his local council, actively encouraging entrepreneurship and business growth within the community. With his extensive mentoring experience, Enam has made a significant impact by providing valuable guidance and support to aspiring professionals.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://www.i-can.me/ https://axaxl.com/about-us/inclusion-and-diversity https://www.ratl.co.uk/ https://thebibaconference.org.uk/

In this episode, Donna Scully, Carpenters Group, and Sandra Lewin, creator of the 100 Women in Insurance Podcast, discuss their careers and experience in the insurance industry. They open up about the challenges they have faced and how they have manoeuvred through this to get to where they are now. Be inspired by both ladies to go after your goals and achieve them in the world where gender diversity and inclusion has historically been challenging. Quotes of the Episode ‘’When I look back now obviously I was drowning in imposter syndrome but I didn't realise at the time. It was quite sexist and it was very hard to feel relevant, and to get your voice heard, it was before ’Me Too’ and there was a lot of sexual harassment. If you wanted to look well, or you cared about your appearance, you know, it was kind of could give off the wrong vibes and people would take it the wrong way. So, I always was always struggling to be to be taken seriously and to not to be objectified. Which I didn't like, as you can imagine, as an ambitious woman, I didn't want that side of it. It was it was really tough. I think the things that have made things better for me, are ‘Me To’ certainly in terms of being taken more seriously and not being judged by your appearance only. I think other things have moved forward, for example women getting better roles and women being able to change the map. Hopefully, me as part of that with what I've been able to do at Carpenters Group.’’ Donna Scully, Carpenters Group   When starting the podcast “100 Women in Insurance” I thought it would take me a while and that I would really struggle to find 100. You know, there's this stigma that women don't brag and that there aren't that many of us and insurance. Well, I mean, I'm really considering and I've been joking with few people to change the podcast to hundreds, thousands and maybe millions because there are just incredible women contacting me every day showcasing the great job that they do.” Sandra Lewin   Key Takeaways  Donna and Sandra share their experiences as women in the insurance industry and how they have seen a development in women being seen as equal. Their tips for excelling in your career in the industry. What they think about mentoring, nurturing your employees and how to encourage more young talent into the industry.   About the guests Donna Scully is a Joint Owner/Director at Carpenters Group one of the UK’s leading providers of insurance & legal services. We work in partnership with insurers, brokers & MGAs to deliver a variety of outsourced claims. Donna is a lawyer & an experienced public speaker who writes industry articles on fraud, reform & matters that impact the insurance/legal market. Sandra Lewin started her career in insurance as a broker and has since taken on many different roles. She is the host of the "100 Women in Insurance" podcast, which celebrates women in the industry and showcases the various roles available in the market. Additionally, she specializes in helping insurance businesses and professionals establish a social media presence, delivers change programs, and provides one-on-one coaching for women looking to take control of their careers and lives.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://100womenininsurance.com/ https://www.carpentersgroup.co.uk/ https://thebibaconference.org.uk/

In this episode, Sarah catches up with Jason Groves from Marsh McLennan to shed light on how the insurance industry has become more inclusive of the LGBTQ+ community. He touches on his early experiences at work and shares how his passion for DE&I has led to him becoming the chair of the Dive In Festival.   Quotes of the Episode “I've now been working in the insurance industry for 25 years and it's really interesting to see how it's grown and evolved over that time. One of the things that I’m very passionate about diversity and inclusion and I’m involved in the Dive In Festival, which hopefully, most of the people watching this podcast, have heard of, participated in, or are looking forward to participating in at the end of September, this year. That kicked off for something for the London market, and has really caught the imagination of the whole global insurance sector. So last year, we had events in 40 countries 150 events, in those three days, and around 35,000 people attended them. So this is something that people I think are increasingly realised is important for success.” Jason Groves, Marsh McLennan “There are organisations that are across the entire sector that focus on different elements of diversity and inclusion. Actually, the first one formed was Link, I was at their 10th anniversary dinner held in London this week and it's gone through huge change. It used to be a, essentially a bunch of most of the gay men getting together for drinks in a bar in the city once a month to network and gossip. But what it's become is a professional network that is truly inclusive with all elements of the LGBT spectrum. And something which is really highly recognised, helping to helping a lot of firms across the industry, to tackle some of the important issues of LGBT inclusivity. It’s still a place to network, not just for people within the LGBT community, but for allies as well. ” Jason Groves, Marsh McLennan   Key Takeaways  Jason’s experience being a part of the LGBTQIA+ community in the insurance industry. How the Dive In Festival has had an impact in the UK and beyond. Organisations across the industry and beyond who can support members of LGBTQIA+. The importance of allies for all minority groups.   About the guests Jason Groves is Managing Director and Global Director of External Affairs & Media Relations for Marsh and Chair of Dive In - the Festival for promoting greater diversity and inclusion in the global insurance sector. Prior to joining Marsh in 2006, Jason was Editor at The Review, one of the world’s oldest financial magazines and a leading commentator on the insurance sector. He is the founder and executive sponsor for Marsh’s UK Pride Network and acts as a mentor to many LGBT business executives in the insurance and charity sector. Jason is a Member of the Chartered Institute of Public Relations and a Freeman of the City of London.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://www.diveinfestival.com/ https://www.justlikeus.org/ https://www.lgbtinsurancenetwork.com/inclusionlloyds-partner-network/ https://www.marsh.com/uk/home.html https://thebibaconference.org.uk/

In this episode Sarah talks to BIBA’s Steve White, CEO, Graeme Trudgill, Executive Director and Emma Chapman, Head of Conference about The BIBA Conference 2023 including a record breaking 9000+ registered delegates. They discuss all aspects of the Conference as well as the key events coming up for BIBA in the next half of the year, Steve’s retirement announcement and The BIBA Conference being shortlisted for Best Association Award!   Quotes of the Episode “Back in 2016 the Young Broker of the Year Award was won by a young man called Oliver Rose, who worked for One Call insurance up in Doncaster really, really nice down to earth guy. No airs and graces about him just a lovely, lovely guy thoroughly worthy winner. Oliver unfortunately passed away in the spring and which we took the decision to rename the awarding Oliver's memory, it was a suggestion both made by one of my colleagues internally and by our regional committee up in the Yorkshire area. That absolutely was the right thing to do and I think that was born out by how they experience of meeting Oliver's mother and brothers went. To see Oliver's mom be brave enough to get up on stage and keep her composure, and hand over the awards was just really, really touching.” Steve White “To spend some time with some Sir Mo Fara was a really special moment for me because I remember, you know, sitting on the sofa with the kids watching the 2016 Rio Olympics when he was in the 10,000 metres final. Halfway through, he fell over and everyone went off into the distance but he managed to get up, catch up and take the lead and win the gold. To talk to him about that in the session and after the session as well was really quite fantastic. To see that motivation doesn't matter if you've had a knock or a really big knock, you can get up and you can win and there's  so many life lessons to think about.” Graeme Trudgill “When I hear on the radio that everything is just starting and happening exactly as we planned and scheduled and when it all comes together. For me that's a personal highlight. And it usually happens when I'm trying fight my way through the exhibition hall and I can just hear the throng of 9000 people doing business and networking and having a wonderful time.” Emma Chapman     Key Takeaways A variety of highlights from #BIBA2023 from members of BIBA’s leadership team A reflection on the Conference as a whole including the Seminars and Keynotes BIBA have two new guides, one on ESG and one on managing the cost of living crisis. We are also working towards the Tour of the Regions and the Protect Duty and Financial Services and Markets Bills. Renaming the Young Broker of the Year Award in honour of the late Oliver Rose. The BIBA Conference has been shortlisted for the Best Association Award at The Conference & Event Awards 2023.   About the Guests Steve White Steve was appointed Chief Executive in May 2013 and leads from the front in promoting, assisting, and understanding insurance brokers and their issues. He actively supports BIBA’s Young Broker Committee, guiding and advising the sector’s future leaders. He has spent more than 40 years in the insurance industry, working for the Orion Insurance Company, the General Insurance Standards Council and the Financial Services Authority, prior to joining BIBA in March 2004, as Head of Compliance & Training. Steve sits on the Directors’ Committee of BIPAR (the European Federation of Insurance Intermediaries) and the Executive Committee of WFII (the World Federation of Insurance Intermediaries).  Graeme Trudgill As executive director, Graeme is a member of BIBA’s main board and leads the BIBA policy team that incorporates corporate affairs, technical services and communications.  He is personally responsible for BIBA’s public affairs lobby with government, has provided written and oral evidence to the House of Commons and the House of Lords and is the author of the annual BIBA manifesto. Prior to joining BIBA Graeme was a general insurance broker between 1989 and 2001. Emma Chapman Emma Chapman joined BIBA as Head of Conference in June 2021 having previously worked as Event Manager for The Campaign Partnership as part of the team organising BIBA’s annual Conference & Exhibition. Emma graduated from the University of Exeter with a BA in Drama and spent the next six years managing large-scale West End musicals and award shows. She has a wealth of experience in creating successful shows and is passionate about delivering a fantastic attendee experience.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.biba.org.uk/news-publication/

In this episode, Sarah speaks with Markel’s Richard Brooks about the various market trends currently facing brokers. These range from the lingering impacts of COVID-19 and the persistent economic crisis, to the sweeping industry changes accompanied by the shift to digitalisation. In doing so, they emphasise the insurance industry’s responsibility to better educate clients about insurance and the profound importance of purchasing the right policy.   Quotes of the Episode “The biggest challenge is, lets be brutally honest, for most SMEs, for most business owners, insurance is not the most exciting purchase in the world. The danger of this, and we've seen it through similar cycles in the past, is that it's the one purchase that they seek to make savings from. Where we always have to continue to learn as an industry is to not go chasing the cheapest rate or seeking reduction, because that leads to all sorts of problems in terms of unsustainability, and all those other things that we've seen in the past.” Richard Brooks, Markel   Key Takeaways Insurance is still largely considered a grudge purchase that people are seeking to cut corners with – which can lead to them being underinsured. We need to use our expertise and our role as trusted advisors to guide people away from purchasing inadequate policies. This highlights the importance of educating clients, and thereby building external industries’ understanding of what we do. The reputational damage dealt to our industry by COVID-19, due to the behaviour of some insurers, continues to linger. We must continue to work to assuage this damage in the next few years – earning back the trust of clients, both existing and prospective. Digitalisation is becoming increasingly important, with opportunities provided by AI and third-party data to better understand risk and to prioritise service. Markel will be at this year’s BIBA Conference, where they will be announcing the winner of the Broker Service Champion award.   About the Guests Richard Brooks is the Broker Development Director for Markel UK, with over 30 years of experience in the industry. In this role, he is responsible for the business’ business development activity across the country, overseeing the front-of-house salespeople who interact with Markel’s broker partners nationwide.   As such, he is very well-placed to speak to the issues facing brokers, interacting with them either directly or through Markel’s salespeople on a daily basis. This grants him a broad understanding of the key market problems affecting brokers, alongside the other aspects that they find satisfactory or enjoyable.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk Markel

In this episode Sarah chats to Claire Russell about Rising to the Challenge in our personal lives. Claire shares her experiences including starting her own brokerage at 20 years old and what inspired her to start her business, ‘Mental Health in Business’. They also talk about self care and how that can look different for everyone and change over time.   Quotes of the Episode “So it was an interesting process of deciding what it actually was that I was going to do, because I'd done all of this training, I'd had my lived experiences of my mental breakdown, losing my partner to suicide, and everything around those experiences. I remember sitting there and thinking, right ok, it’s clear that I need to somehow find purpose in all of this. I've got over 20 years business ownership and leadership experience; I've got loads of connections, particularly in the insurance industry; I've got all of this training that I've done; I've got all of these lived experiences, how do I somehow bring those things together to benefit others? And what I realised was that, my own experiences had shown me that there was a real problem in terms of how mental health is addressed within the workplace.”  Claire Russell   Key Takeaways Claire’s personal challenges throughout her life, including a stroke, mental breakdown and losing a loved one through suicide. Claire’s mission to help mental health in the workplace Symptoms of poor mental health can vary from person to person Everyone is resilient, it’s something you can strengthen but it’s always there   About the Guests Claire Russell Claire’s vision is to lead a global shift in mental health in the workplace. With her personal lived experience of mental ill health, and losing her partner to suicide in 2018; she is passionate about helping to effect change, break down taboos and open up the conversation about mental health.She is a (youth and adult) mental health first aid instructor, a suicide awareness and intervention trainer and creator of multiple mental health training programs.   Until early 2021 (alongside her work in mental health) Claire was an insurance broker for more than 25 years. She owned and ran insurance broking businesses for more than 20 years, so she understands well the challenges faced by business owners and leaders.    She is also a prolific speaker - speaking candidly about her own experiences and speaking on a range of issues relating to workplace mental wellbeing. She continues to be a committed volunteer, passionately supporting suicide prevention charities (now, PAPYRUS and formerly Samaritans)   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk Mental Health in Business Ltd (mhib.co.uk)

In this episode Sarah talks to Michael Yabantu and Chris Andrews both from The BIBA Conference’s principal sponsor, Aviva. They discuss how the recent political and economic turmoil is impacting the insurance industry and how we continue to support customers through difficult times. This includes the war in Ukraine, effects of Covid-19, inflation, cost of energy and Brexit which are all interconnected. They discuss how all of these factors are influencing a rise in underinsurance, highlight the importance of a customer journey which is developing due to technology and how brokers and insurers can work together to support customers.   Quotes of the Episode “So if you think back to COVID it was very difficult to see each other face to face and I think that accelerated the use of technology. What we're now seeing as we've emerged from that environment is the desire to blend technology, to have less friction so that we can deal with simple things as quickly as possible and more self service capabilities where customers or brokers can do things for themselves. Meaning the conversations and the time we spend together is focused on high priorities.”  Michael Yabantu “We've done our own research and we estimate that 50% of UK businesses are underinsured to some degree. That's a that's a huge number when you consider just our portfolio but think about the industry. We started our own campaign on under insurance last year to help brokers communicate to customers why it's important to have the correct level of cover in place.”  Chris Andrews   Key Takeaways The rise in underinsurance due to inflation and customers struggling to justify extra costs. How technology has positively impacted the customer journey. Way in which insurers and brokers can work together to support customers through difficult times. What the next few years could look like for the insurance industry.   About the Guests Michael Yabantu – Director of Mid-Market, Commercial Schemes & Regional Specialty.  Been in the insurance industry for 23 years.  Joined Aviva in February 2018 and operating across a number of roles before taking up current role in 2022.  Current role includes overall responsibility for all our commercially underwritten business with brokers across our UK Regions.  Chris Andrews - Director of Risk Management Solutions, Aviva With 28 years in the insurance industry Chris is responsible for the risk management and prevention services across Commercial Lines in the UK, leading a team of over 130 Consultants to deliver an innovative and solution orientated approach to meet our client’s risk management needs.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.aviva.co.uk/

In this episode Sarah discusses all thing regulation with Andrew Gibbons, Mason Owen Financial Services, starting with how regulation has a heavy influence in creating the culture of the business. Secondly, that the amount of paperwork brokers have to complete is impacting the time they spend on creating the best customer journey. Furthermore they talk about Consumer Duty, outlawing commission and how the FCA can continue to support brokers.   Quotes of the Episode “This is an extremely rewarding career. In the sense that you get involved in everybody else's business, you haven't got a clue what's happening from one day to the next in terms of what's coming at you with unfortunate events that beset people. Some stories really, really good some stories not so. But you see innovation as it's happening over the years.”  Andrew Gibbons, Mason Owen Financial Services   Key Takeaways Regulations involvement with the rest of the business and how it helps create the business’ culture The impact of Consumer Duty and outlawing commission on brokers How the FCA can continue support brokers and perhaps reduce the vast amount of paperwork   About the Guests Andrew Gibbons Andrew Gibbons, ACII, MIoD is currently the Managing Director of Mason Owen Financial Services Ltd, a predominantly commercial insurance broker based in Liverpool. He is an Associate of the Chartered Insurance Institute and a Chartered Insurance Broker. Having joined Provincial Insurance in July 1987, he progressed through the group to become a Senior Account Manager following the acquisition by AXA Insurance, before taking up his current role at Mason Owen. He led a management buyout of the firm in April 2022. He was Chairman of the Smaller Brokers Advisory Board (SBAB) of British Insurance Brokers Association (BIBA) between January 2015 and March 2020, having served BIBA at both regional and GIBC level. In addition, Andrew served as a member of the main BIBA board between April 2014 and March 2020 and is currently the Chair of the Industry Claims Working Group. He is currently the Chair of Merseyside Youth Association Ltd, a youth charity in Liverpool and between 2016 and 2022 he served as a Trustee of the Vantage Multi Academy education trust in Bolton.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.mofs.co.uk/

In this episode Sarah chats to Johnny Timpson OBE, FRSA about the importance of employing a neuro-diverse workforce and supporting vulnerable customers alike. Johnny tells Sarah about his role in the Prime Minister’s Champion Group for Dementia Communities, and creating GAIN (Group for Autism, Insurance, Investment and Neuro-Diversity). Additionally Johnny gives his advice to businesses on how they can have a better social presence.   Quotes of the Episode “But here's the thing, not only a one in seven of your Colleagues neurodivergent, one in seven of your customers are too. One of the biggest issues of neurodiversity is customer understanding and of course, improving customer understanding is one of the requirements of the new Consumer Duty. So it resonates. It was actually quite interesting when the regulator brought in new Consumer Duty that the regulator has specifically mentioned, neuro-diversity. They also mentioned neuro-diversity in the context of customer vulnerability. So it's an issue that resonates with the regulator as well. In all fairness to BIBA they are a founding member and of supporter of GAIN. I'd ask each individual firm, come and join us at GAIN because if you look around your office, I can guarantee that you may well find a number of your colleagues are divergent. They might be autistic, they may have ADHD, they may have dyspraxia and dyslexia orthey or a combination of all these things. There are more of us out there than you might think it's a good reason to engage with us.”  Johnny Timpson   Key Takeaways How to embrace a neuro-diverse workforce How you can support vulnerable customers Johnny’s mission to create a social prescribing a partnership for dementia and vulnerable customers How your business can have a better social presence   About the Guests Johnny Timpson Johnny Timpson OBE, FRSA, has over 40 years insurance and banking sector leadership and business development experience and is the principal of Johnny Timpson Consulting and Non-Executive Chair of specialist military insurance brokerage Absolute Military. He is additionally a Financial Inclusion Commissioner and member of the Financial Services Consumer Panel, the Prime Ministers Champion Group for Dementia Communities, the BIBA Access To Insurance Committee, the Building Resilient Households Group, and GAIN, the Group for Autism, Insurance, Investment and Neurodiversity). Currently Johnny is an ambassador for the Surviving Economic Abuse charity, the GriefChat bereavement counselling service and the Invictus Games Scotland 2027 Bid plus a member of the Insurance institute of London Inclusion and Diversity Committee. Additionally, he also has advisory roles with the Vocational Rehabilitation Association UK, the University of Edinburgh Business School, University of Bristol Personal Finance Research Centre,and the Protection Distributors Group. In former roles Johnny was the inaugural Cabinet Office Disability and Access Ambassador for the Insurance and Banking sectors, an adviser to the Cii Insuring Women’s Futures Programme, and a member of the Institute and Faculty of Actuaries Mental Working Group, ABI Protection and Long term Care Committees, Inclusion Scotland’s Lived Experience Leadership Programme, Chair of the TISA Consumer Protection Policy Council plus has held a number of fintech and academic advisory roles.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.gaintogether.org/ https://www.alzheimers.org.uk/get-involved/dementia-friendly-communities/organisations/prime-ministers-champion-group

In this episode, Sarah chats to Jack Bassett, Lockton and Tom Bennett, CFC about cyber including, its impact currently and in the future on the insurance industry. They go into detail about the Metaverse and NFT’s and how they could affect customer policies. They also discuss how SMEs can protect themselves from ransomware attacks. Additionally, they talk about future trends in cyber and insurance. Come and see Lockton and CFC at The BIBA Conference 2023 where they will be exhibiting!   Quotes of the Episode “Utilise insurer resources, I don't think there's any insurer in the market that won't help a broker if they have a question on cyber. I think one thing that I've noticed, over the past six or seven years has been that there is a lot more information coming out, it is becoming a lot more simplified for want of a better word and it's easier to digest and break down. Because we can often use a lot of jargon and complexities when we're talking about coverage. I think there are a lot of insurers that are doing great work around that to assist brokers. So I would advise you to reach out to underwriters for a coffee anytime and I'm sure the conversation would be there.” Jack Bassett “I think it's probably going to be problematic for the insurance industry looking to ensure NFT's because how can you value a NFT? When the values people are selling it for, are so often fraudulently inflated and are basically scams but look like something that's indistinguishable from a legitimate transaction. There's definitely scope for insurance around the marketplaces who are tech companies at heart and in many ways that they operate similarly to more vanilla companies that aren't using such new technology. But I think insurance for NFT seems a bit  scary, would be my opinion!” Tom Bennett   Key Takeaways Recommendations for SMEs on how to protect themselves in the cyber landscape and why employees are one of the best ways to do that. Jack and Tom’s opinion on the Metaverse and NFTs and what their longevity means for the insurance industry.   About the Guests Jack Bassett Jack has a range of experience across financial lines managing client relations, client accounts and placement strategies for firms delivering professional services. His experience has seen him support clients in matters of complex insurance program design and placement, including advisory on information security controls and insurer expectations. Following 6 years in the market, Jack is currently working across the Lockton ProFin division; specialising in Cyber Security and Technology risk management, whilst also featuring as a member of the BIBA Cyber Committee.   Tom Bennett As the leader of Cyber Threat Analysis at CFC, Tom manages the team responsible for proactive investigations into customer compromises. The team also researches emerging cyber threats that policyholders might have exposure to, working with the Incident Response team to tackle the causes of insurance claims. Prior to CFC, Tom worked in Cyber Crime Special Operations with a Regional Organised Crime Unit.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk https://www.gov.uk/government/organisations/department-for-digital-culture-media-sport https://www.cyberinsuranceacademy.com/ https://www.cfcunderwriting.com/en-gb/resources/

In this episode Sarah chats to Florence Dennis, Partners& and Ola Jacobs, FloodFlash about young talent in the insurance industry and how we can encourage more people to join. They go into detail about the ‘boring’ stigma attached to insurance and their experiences of it being far from dull! They also talk about the importance of networking, putting yourself out there as much as possible for other opportunities and winning awards. Furthermore they discuss how a degree isn’t fundamental for a successful career in insurance. Come and see Flo and Ola at The BIBA Conference 2023 where they will be hosting Young Broker Day with Ben Macrow!   Quotes of the Episode “My advice to anyone looking to progress in their career would be get involved in as much as you can, within reason, because you don't want to burn out! But I think it's so easy to get stuck into your day job and forget that it's your career, you're not just working for a company. Get involved in things like CII, BIBA and networking because it's all about your personal brand and getting your name out there. Linking to Ola’s point, your personal brand is important. So be yourself because people love you for that and that gets you recognised and known within the industry. The people I've met from BIBA and CII have been fantastic and I think I've only got those experiences to thank for my progression so far.” Flo Dennis “I think the idea of the that ‘white pale and stale male’ that is what dominates industry. I don’t think it's really fair and whoever the skin is and whatever the age is, it shouldn't really matter. But there's some amazing white older males that I know who have been fantastic for my career. We should partner up and do stuff with them so we can eradicate that stigma.” Ola Jacob   Key Takeaways Flo and Ola’s wealth of knowledge and experience and how they have been so successful thus far. Why networking and putting yourself out there is important. A degree isn’t essential for a great career in insurance but your personal brand is!   About the Guests Florence Dennis Florence Dennis currently works at Partners& as a Lead Client Advisor. Her passion for insurance goes further than her day job, being Chairwoman for the East Midlands BIBA Committee, and Vice President and Next Generation Chair for CII Leicester. Flo believes that insurance is an amazing career that nobody knows about, so one of the areas she gets involved in is projects to attract new and young talent within the profession.   Ola Jacob Ola Jacob has more than a decade of experience working in the London market across lines of business such as UK retail, product recall, terrorism and onshore energy. Since joining FloodFlash in February 2019, Ola has formed a key part of the team, helping to bring its Internet of Things (IoT)-based parametric flood insurance proposition to clients around the UK. Ola engages with industry bodies outside of his job role too, including the Lloyd's Charities Trust, of which he is a trustee. He is also a member of the Insurance Cultural Awareness Network (Ican). With a degree in computer science, Jacob champions the potential of tech-based insurance being a transformative force in the market.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.   Resources https://thebibaconference.org.uk/visitor/young-broker-day/

The insurance industry has been faced with many challenges over the last couple of years but how have we overcome them and how do we continue to tackle new challenges head on? In this episode BIBA’s very own Emma Chapman joins our Host Sarah Myerscough to talk about The BIBA Conference 2023 theme, rising to the challenge, and the hurdles this podcast will delve into. In each episode, Sarah will discuss challenges with industry experts so that you have key takeaways to help you. From recruitment to ESG to personal challenges, this podcast will feature something for everyone.   Quotes of the Episode “We picked the theme this year because what we really wanted was a theme that reflected how the insurance industry reacts to the political, economic, environmental dynamics in the UK. As an industry we come together and continue to meet the demands of our customers but also personally and professionally there are challenges that we will all face in our journeys.”- Emma Chapman “I’m really excited to have the opportunity to host this series because we are talking about the biggest challenges facing the people and the industry.”- Sarah Myerscough   Key Takeaways The series will feature episodes dedicated to regulation, ESG, the changing political dynamic and personal challenges (plus a few more). Keep an eye out for The BIBA Pod at the conference as Sarah will be our Roving Reporter and would love to interview some of you!   About the Guest Emma Chapman joined BIBA as Head of Conference in June 2021 having previously worked as Event Manager for The Campaign Partnership as part of the team organising BIBA’s annual Conference & Exhibition. Emma graduated from the University of Exeter with a BA in Drama and spent the next six years managing large-scale West End musicals and award shows. She has a wealth of experience in creating successful shows and is passionate about delivering a fantastic attendee experience.   About the Host Sarah Myerscough is the Sales and Marketing Director of Boston Tullis Group. The founder of The Insurance Brokers Podcast, she brings a wealth of experience and a fresh perspective on communication in the insurance sector. Boston Tullis works with insurance professionals to build effective communication both internally and externally through podcasting, event reporting, videography, and internal communications facilitation.    Resources https://thebibaconference.org.uk/