That Plumbing Podcast

BrandonThePlumber

Based out of Phoenix Arizona,
A Podcast about the Residential Service Plumbing Industry.
New episodes Weekly!
Contact me: Brandon@ThatPlumbingPodcast.com

read less

BusinessBusiness

Start Here

TPP#22 - Private Equity, Maintaining a Positive Mindset, Hourly vs Commission, and Apprentice Expectations w/ Mack and Josh

TPP#22 - Private Equity, Maintaining a Positive Mindset, Hourly vs Commission, and Apprentice Expectations w/ Mack and Josh

Send us a Text Message.In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset, commission vs hourly, and pet peeves that we have as plumbers. Connect with us: Become a Guest!Brandon: Brandon@ThatPlumbingPodcast.com | @BrandonThePlumberJosh Burleson: @SleepyPlumbrMack: Plumb_AZCheck them out on all social media platforms.Do you work for a company that was bought out by a private equity company? I would love to have you on as a guest to talk about your experience.

Episodes

TPP#22 - Private Equity, Maintaining a Positive Mindset, Hourly vs Commission, and Apprentice Expectations w/ Mack and Josh

TPP#22 - Private Equity, Maintaining a Positive Mindset, Hourly vs Commission, and Apprentice Expectations w/ Mack and Josh

Send us a Text Message.In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset, commission vs hourly, and pet peeves that we have as plumbers. Connect with us: Become a Guest!Brandon: Brandon@ThatPlumbingPodcast.com | @BrandonThePlumberJosh Burleson: @SleepyPlumbrMack: Plumb_AZCheck them out on all social media platforms.Do you work for a company that was bought out by a private equity company? I would love to have you on as a guest to talk about your experience.

TPP# 21 - Plumbing Over College, Tips for Apprentices, and Understanding Service w/ Josh Burleson (@sleepyplumbr)

TPP# 21 - Plumbing Over College, Tips for Apprentices, and Understanding Service w/ Josh Burleson (@sleepyplumbr)

Send us a Text Message.In this episode, I had a chat with Josh Burleson ( @Sleepyplumbr )about how he dropped out of college and got into plumbing. We also discuss service, the advantages of maintenance calls, and social media. Josh is on all platforms and has great educational content for plumbers of all experience!Check me out on YouTube where I have the video version. Leave a comment and reach out to me at: Brandon@ThatPlumbingPodcast.comto be a guest, ask questions, comment, coaching, or help getting into the trades in the Phoenix area.

TPP#20 - Being a Better Tech, Social Media Usage, and Worst Jobs w/ Mack

TPP#20 - Being a Better Tech, Social Media Usage, and Worst Jobs w/ Mack

Send us a Text Message.In this episode, I talk to Mack about being a better technician, social media usage, and our worst jobs. Check us out on YouTube @BrandonThePlumberEmail: Brandon@ThatPlumbingPodcast.comMack:Plumb_AZVideo podcast is not available on YouTube. Check us out there and leave a comment. Let’s start building a community!

TPP#19 - 4 Reasons Plumbing is Better Than Your Current Job w/ Mack

TPP#19 - 4 Reasons Plumbing is Better Than Your Current Job w/ Mack

Send us a Text Message.In this episode, Mack and I talk about the 4 main reasons one should consider switching to plumbing as a career. Contact:Brandon@ThatPlumbingPodcast.comPlumb_AZ

TPP#18 - From College Student to Plumber w/ Mack (a.k.a. Plumb_AZ)

TPP#18 - From College Student to Plumber w/ Mack (a.k.a. Plumb_AZ)

Send us a Text Message.In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ)About his journey from deciding to leave college and become a plumber to posting videos online.We also discussed overcoming the broke, fix, mentality and advice to anyone looking to join the industry.Reach out to Mack on TikTok, Instagram, YouTube:Plumb_AZEmail me if you want to be a guest, have questions, or would like free coaching:Brandon@ThatPlumbingPodcast.com

TPP#17 - What Makes a Good Service Manager? w/ Grant G.

TPP#17 - What Makes a Good Service Manager? w/ Grant G.

Send us a Text Message.In this episode Grant and I discuss what makes a good service manager. I recently took a leadership position at my company and we break down the dos and dont's in the trades.Reach out for FREE coaching: Brandon@ThatPlumbingPodcast.com

TPP#16 - 3 Red Flags of an Apprenticeship w/ Grant G.

TPP#16 - 3 Red Flags of an Apprenticeship w/ Grant G.

Send us a Text Message.In this episode, I discuss some red flags in an apprenticeship program with Grant.Finding the correct company with the right philosophy and culture is key. Contact me for FREE coaching! Brandon@ThatPlumbingPodcast.com

TPP#15 - The Future of Tankless Service w/ Michael S. of Tankless Evolution

TPP#15 - The Future of Tankless Service w/ Michael S. of Tankless Evolution

Send us a Text Message.In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix. We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during a remediation process or if their current tanked water heater has failed. We also go in-depth on the Navien 240A-2 and the benefits of tankless in general. Reach out to Michael: TanklessEvolution@gmail.com

TPP#14 - Anatomy of a Service Call (pt.3): Option Building and Value Stacking

TPP#14 - Anatomy of a Service Call (pt.3): Option Building and Value Stacking

Send us a Text Message.In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop options and how to add value instead of discounting your price.

TPP#13 - Anatomy of a Service Call (pt.2): Diagnosing

TPP#13 - Anatomy of a Service Call (pt.2): Diagnosing

Send us a Text Message.In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen. Accurately finding the root cause of an issue and providing options for all budgets is what sets us apart from the completion.

TPP#12 - Anatomy of a Service Call (pt.1): On-Site Arrival

TPP#12 - Anatomy of a Service Call (pt.1): On-Site Arrival

Send us a Text Message.In this episode, I start to break down the anatomy of a service call. Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.

TPP#11 - A Technician's Perspective

TPP#11 - A Technician's Perspective

Send us a Text Message.In this episode, I talk about what I believe it takes to motivate a team, build culture, and get them to adopt this philosophy. As a technician myself, this is what I would love to see in the industry. Leadership is key and finding the right person for the job is the number one objective.

TPP#10 - Objection Handling w/ Cesar L.

TPP#10 - Objection Handling w/ Cesar L.

Send us a Text Message.In this episode, I sat down with my good friend Cesar L. We talk about the different types of objections and how to overcome them.

TPP#9 - Allow the Client to Choose

TPP#9 - Allow the Client to Choose

Send us a Text Message.This episode I talk about the concept of letting the customer make their own decisions. We need to stop prejudging and making financial decisions for the customer and let them do that themselves.This is achieved by understanding the buyers journey and how we can effectively help them make the correct decision. Be the dealer…

TPP#8 - 3 Soft Skills for Success

TPP#8 - 3 Soft Skills for Success

Send us a Text Message.In this episode, I talk about the 3 most important skills, other than plumbing, that every service technician should master: Listening, Confidence, and Communication. Contacts me: Brandon@ThatPlumbingPodcast.com

TPP#7 - 3 Challenges with Service Plumbing

TPP#7 - 3 Challenges with Service Plumbing

Send us a Text Message.In this episode, I talk about 3 challenges facing modern service Plumbing, how we got there, and how we can overcome them.

TPP#6 - Overcoming Broke/Fix Mentality w/ Grant G.

TPP#6 - Overcoming Broke/Fix Mentality w/ Grant G.

Send us a Text Message.In this episode, I have the pleasure of sitting down with Grant G. to talk about the current state of the service plumbing industry and what we can do to start improving the customer service experience. Grant is a colleague of mine and has been in the plumbing field for over 20 years! His adoption of giving options is a testament to the power of "education of persuasion."Contact me: Brandon@ThatPlumbingPodcast.com

TPP#5 - What are the 3 Vitals to Every Call?

TPP#5 - What are the 3 Vitals to Every Call?

Send us a Text Message.Are you checking the three vitals at every call? Just like a doctor, plumbers have vitals to the Plumbing system that should be checked during every visit. Age, pressure, and water quality. These are the three leading causes for most plumbing problems. It’s crucial that we diagnose the entire system and not just fix the symptoms. Checking these three measurements will help you increase your ticket averages and provide better service to the customer.

TPP#4 - Education Over Persuasion

TPP#4 - Education Over Persuasion

Send us a Text Message.Is sales evil? That greatly depends on the intention behind your tactics. In this episodes I talk about the idea of building trust, educating the customer, presenting options, and letting them choose instead of trying to trick or persuade them.Don’t deny the customer the right to choose their own solution.

TPP#3 - The Drain Call Process

TPP#3 - The Drain Call Process

Send us a Text Message.In this episode, I discuss my approach to running drain calls. I think it’s crucial to structure the call so that you do not end up in a situation where you’re not getting paid for hours worth of work. The key to everything is getting a camera down the line. This is how you know for sure what’s wrong with the plumbing and how to justify larger repairs. Also, episode release schedule will be Monday Wednesday Friday. I’m trying to do one interview per week. Not sure which day that will be released yet.