My guest for Episode #503 of the Lean Blog Interviews Podcast is Sam Morgan of Illuminate Coaching + Consulting. He was previously a guest in Episode #457. Episode page with video, transcript, and more Today's episode was originally live-streamed on April 9th... Sam's. been doing a livestream series on "Lean Coaching for Lean Coaches." So, in today's episode, you'll hear Sam coaching me... and then we'll have a broader conversation about the work that he's doing. We can all use a coach! We embark on a deep dive into creating and harnessing a culture of continuous improvement and Lean in various industries, especially within the healthcare sector. The episode unfolds the role of Lean coaching and the evolution of continuous improvement to meet the current business dynamics. Mark and Sam engage in a discussion on the intersection of psychological safety and effective continuous improvement. They discuss how creating an environment that facilitates incident reporting without fear of reprisal can lead to reduced adverse events, particularly in high-stakes industries like healthcare. This conversation serves as a guide for leaders to understand the importance of building a culture where openness is promoted, and trust leads to real-world enhancements. Questions, Notes, and Highlights: Going full time - leaving The Standard?Entrepreneurial experiments?People being coached in live format... and people watching? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.

My guest for Episode #502 of the Lean Blog Interviews Podcast is DeWayne Allen, an executive, speaker, and workshop facilitator. Episode page with video, transcript, and more DeWayne is a results-driven executive with over 20 years of experience, renowned for leveraging a solid engineering and operations background to propel growth for Fortune 500 organizations.  As a visionary leader, DeWayne excels in crafting and executing strategic plans to deliver desired outcomes. With a proven track record in fostering relationships and adeptly managing cross-functional teams, DeWayne ensures seamless alignment of internal operations with overarching business objectives.  He is also a trusted advisor to C-suite executives for strategic decision-making. DeWayne is dedicated to empowering 1000+ Black leaders to become influential corporate executives through STEM education, fostering diversity, equity, and innovation. In this episode, we discuss how industrial engineering principles can be harnessed into strategic corporate leadership. Allen, who began his career as an engineer, spotlights his use of Six Sigma, lean methodologies, and continuous improvement tactics to tackle modern business challenges, from corporate turnarounds to driving growth. His success in transitioning into business-oriented roles, executing lean success in dynamic environments, and managing diverse operational aspects as a general manager add to his rich collection of professional experiences. Moreover, Allen's innovative application of lean methodologies to the hectic process of mergers and acquisitions (M&A) demonstrate his knack for using these principles regardless of context. And his view on incorporating lean management within nonprofits signals a broader utility for these principles outside of just manufacturing or profit-centered entities. In light of Allen's commitment to diversity, equity, and inclusion (DEI), he champions the integration of these ethical and social values with lean principles for greater operational excellence. Join us and delve deeper into the workings of DeWayne Allen's lean philosophy and powerful leadership style. Questions, Notes, and Highlights: What's your Lean origin story?As a leader, helping everybody feel like and work like ONE TEAM?Becoming a formal leader — steps to work up to being a GM?What are some of your favorite stories or examples of using Lean throughout your career?You've worked as General Manager — The split of your time and attention? What was your view of Lean in that role and what you learned there?Tell us about applying Lean in Mergers and Acquisitions work? Can you make that a process?Tell us about your work in the Non-profit space – National Society of Black Engineers, applying it there? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.

Episode page My guest for Episode #501 of the Lean Blog Interviews Podcast is Marcia Daszko, a speaker, workshop facilitator, and consultant. For more than 25 years, she has passionately been speaking, consulting, and guiding executive teams in Fortune 500/private corporations; education, the U.S. Navy; and non-profits to achieve exponential success.  Mentored by Dr. W. Edwards Deming, she is nominated for the International Deming Prize; and writes a leadership column for the Silicon Valley Business Journal. She has taught MBA classes at six universities. Marcia's author of the book Pivot Disrupt Transform: How Leaders Beat the Odds and Survive. She was also co-author of Turning Ideas into Impact: Insights from 16 Silicon Valley Consultants. Questions, Notes, and Highlights: How did you get connected to W. Edwards Deming?What was it like spending time with Dr. Deming? Not just statistics? Challenging ideas like performance appraisals“Change management is another management fad”Tell us more about the consulting work that you've done and do?“Identify your problems accurately to problem-solve”??Helping leaders with “Accelerate efficient, effective data-driven decision-making”??Accountability and responsibility — big differenceAm I blaming executives unfairly???3 Fundamental Business Strategies?“Hope is not a business strategy”Continual vs. Continuous? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.

Episode page with transcript and more My guest for Episode #500 of the Lean Blog Interviews Podcast is me, your usual host Mark Graban. Today, I'm mixing up the format with a solo episode that celebrates 500 episodes over almost 18 years. I'll share some of the origin story and history of the podcast. You'll hear clips from Episode 1 (with Norm Bodek) and Episode 50 (where Jamie Flinchbaugh asked me about getting started). You'll also hear a clip from a recent conversation where Barry McCarthy, of AME Australia, asked me about persisting with podcasting all these years. Thanks for listening, whether this is your first time, you've listened to them all, or somewhere in between! The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.  Notes and Highlights: More than 500 episodes in 921 weeks, a little more than one every two weeks for 17.75 years3,276,745 total downloads / listens, although I'm not convinced the stats are 100% consistentThe top 10 most downloaded episodesThe most frequent guests (#1 is Norman Bodek with 14 episodes)One anonymous guestWhere listeners are fromThe origin story and the intro to Episode #1A clip from Episode #50My reflections on the clunky podcast nameA shift over time from “big names” to highlighting new faces and their storiesThe one time I forgot to record!In memoriam: guests who have passed away

My guest for Episode #499 of the Lean Blog Interviews Podcast is James P. Womack. Jim really needs no introduction for this audience, he's the founder of the Lean Enterprise Institute (in 1987) and remains a senior advisor to them. Episode page with transcript and more In the late eighties, he and Dan Jones led MIT's International Motor Vehicle Research Program (IMVP), which introduced the term “lean” to describe Toyota's revolutionary management system. Based on that research, Womack coauthored The Machine That Changed the World (Macmillan/Rawson Associates, 1990), Lean Thinking (Simon & Schuster, 1996), Lean Solutions (Simon & Schuster, 2005), and Seeing the Whole Value Stream (Lean Enterprise Institute, 2011).   Jim was really gracious and helpful to me in being an early guest on this podcast, going back to Episode 12 in late 2006 when we talked about Lean in China. Today is his 8th appearance on the podcast: 7 times solo and once last September as part of a group that did a post-game show with me after the GE Lean Mindset event. I've seen and talked with Jim many times over the past decade, so it's totally my fault that I haven't had him on since 2011. When I asked him to come back to help celebrate 500 episodes, he quickly agreed — and I'll have him back again much sooner than this last gap between appearances. In today's episode, Jim shares reflections and stories on a number of companies, countries, and topics, including: China and VietnamGM, Toyota, Boeing, Danaher, Rivian, and Tesa And he answers some questions that were suggested by LinkedIn commenters. Questions, Notes, and Highlights: I think listeners would love to know what keeps you busy these days in the world of Lean?Planet Lean – celebrating 10 yearsA few people asked: How can we influence a union to start embracing Lean, when the union at our company has been actively against it from the start?Lean in China – almost 18 years ago episode – Ep 12 — Thoughts on how things have evolved?Has Tesla ever invited you to visit their gemba?Which companies does he consider to be Lean exemplars in the United States?What do you think we, as a Lean community, could/should do better?Read Ed Schein's Organizational Culture and LeadershipDid you ever meet Dr. Deming? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This episode is also brought to you by “The Optimistic Outlook,” hosted by Barbara Humpton, CEO of Siemens USA. This podcast is a hub for those passionate about transformative concepts that shape both our workplaces and our world. Find it in your favorite podcast app. This podcast is part of the #LeanCommunicators network.

My guest for Episode #498 of the Lean Blog Interviews Podcast is Jeffrey K. Liker. Jeff is Professor Emeritus from the University of Michigan, President of Liker Lean Advisors, and author of the great books in the Toyota Way series. Episode page with video, transcript, and more He was previously a guest here in Episodes 3, 4, 37, 39, 41, 111, and 400. Today, we have a discussion centered around learning from mistakes in the context of Toyota and lean methodologies. The episode delves into the significance of recognizing, reacting to, and learning from mistakes within organizations that employ Toyota Production System (TPS) or lean strategies. Jeff shares his insights on how Toyota's culture of continuous improvement and learning from errors fundamentally drives its success. The conversation touches on Toyota's approach to leadership and problem-solving, emphasizing the structured response to mistakes at different levels of the organization, from the factory floor to top management. The episode further explores the Toyota leadership model, illustrating how leaders at various levels are expected to react when mistakes occur. Liker explains the role of the andon cord system in facilitating immediate problem identification and resolution, showcasing Toyota's commitment to quality and efficiency. He elaborates on the multi-layered leadership response to errors, detailing the responsibilities of team leaders, group leaders, and higher management in fostering a culture of learning and improvement. The discussion underscores the importance of a systemic approach to problem-solving, where the focus is on understanding and addressing the root causes of mistakes rather than attributing blame to individuals. This episode offers valuable insights into the principles of lean leadership and the critical role of acknowledging and learning from mistakes in achieving organizational excellence and innovation. Questions, Notes, and Highlights: How you'd expect Toyota leaders to react to a mistake on the factory floor?Less likely to blame an individual? Root cause vs. controllable cause?That can be a tough lesson to teach other companies?Hardest habit to break is the blame habit?Mistakes people make in trying to help change behaviorWhat's necessary, in another company's workplace culture, for people to feel safe pulling the andon cord or speaking up?Article about the Ford plant and andon cords in 2007Jeff insights on that Dearborn plantThe mention of psychological safety in “Toyota Culture”?What do you think of the phrase “psychological safety”? Or just the concept of it?Fujio Cho – biggest surprise was that TMMK workers were afraid to pull the andon cordNew book: Engaging the Team at Zingerman's Mail Order The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This episode is also brought to you by “The Optimistic Outlook,” hosted by Barbara Humpton, CEO of Siemens USA. This podcast is a hub for those passionate about transformative concepts that shape both our workplaces and our world. Find it in your favorite podcast app. This podcast is part of the #LeanCommunicators network.

My guest for Episode #497 of the Lean Blog Interviews Podcast is Tobias Gilk, the founder of Gilk Radiology Consulting (GRC). He is an architect by training, but has spent 20+ years focusing on MRI safety... initially through the architecture and planning of MRI facilities, but quickly growing into the technology, clinical practice, regulation, and economics of MRI safety. Episode page with video, transcript, and more He is recognized by both state and federal courts as an expert in MRI safety issues. Tobias has published dozens of papers and articles on MRI safety. He is also twice a member of the American College of Radiology's MRI Safety Committee (twice named co-author of ACR MRI safety standard guidance). In this episode, we dive deep into the complexities of MRI technology, acknowledging its transformative role in health care but equally highlighting the overlooked dangers that require meticulous handling. Delving into safety protocols, process failures, and the risks associated with projectiles and thermal injuries, they underscore the need for stricter adherence to safety protocols. We not only discuss the intrinsic risks associated with MRI but also explore the regulatory landscape, identifying key gaps that permit inconsistency in safety practices. The narrative is a pointed reminder that safety is of paramount importance, and mitigating risks requires thorough screening, careful positioning, and a collective commitment to safety-first processes. Questions, Notes, and Highlights: Give us a quick MRI technology overview... "The safe modality"What causes danger to staff and patients??Machine malfunctions are very rare -- possible burns?A typical safety story?Clinically safe but with inherent process-related dangers?Why aren't there better access controls and checks about what and who comes near the magnet?Couldn't we cheaply brute force this by posting an educated "MRI Guard" outside the danger zone? Is patient safety really the top priority??Staffing cost vs. risks of harm or machine damage...How common / frequent are incidents that harm or kill?"If you've been told that MRI safety only comes at the expense of throughput, you've been lied to.""Absolutely, Lean is essential to MRI safety..." The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This episode is also brought to you by "The Optimistic Outlook," hosted by Barbara Humpton, CEO of Siemens USA. This podcast is a hub for those passionate about transformative concepts that shape both our workplaces and our world. Find it in your favorite podcast app. This podcast is part of the #LeanCommunicators network.

My guest for Episode #496 of the Lean Blog Interviews Podcast is Randy Carr, the CEO of South Florida-based World Emblem – one of the largest embroidery companies in the world with plants in the U.S. and Mexico.  Episode page with transcript, video, and more Since 1993, the family-owned business has been the “go to” for emblems and patches for sports headwear, footwear, sports garments, and other apparel, with an output of more than 100 million products a year.   In this episode, we delve deeper into World Emblem's systemic view of their business operations within the scope of the SQDCM (Safety, Quality, Delivery, Cost, and Morale) model. Learn how this approach steered them toward not just honing a product's price-point, but also delivering a superior experience that justifies that price. Discover how lean principles became an integral part of their response to various business challenges, ranging from pre-COVID operational inefficiencies to the financial impact of pandemic-induced difficulties. As World Emblem continues to foster a culture of continuous improvement and uphold their focus on safety, quality, and customer service, this lean journey illustrates the effectiveness of lean in maintaining robust competitiveness within a dynamic global market. Questions, Notes, and Highlights: We'll somewhat structure this interview like an A3Let's start by telling us about the background of World Emblem — what was the need for change? Their “management system” wasn't right?How did you learn about Lean?A 7-figure leap of faith to hire consultantsBaby steps… vs. trying to learn and do it yourself?Countermeasure — Why Nearshoring?Hoshin Planning process – how has that worked? Benefits?Allocating your time as a CEO — 30% with customers?Using Lean outside of production?Being honest about problems — a key part of the DNAWhat's next on the action plan? How will continue you evaluating your progress?The UK “True Lean” methodology The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it's been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.

My guest for this bonus episode of the Lean Blog Interviews Podcast is Gregory H. Jacobson, M.D., a co-founder and the CEO of KaiNexus. Episode show page with transcript, video, and more Greg, also a practicing emergency medicine physician to this day, was previously a guest in Episode 149 and was a part of a physician panel in Episode 361. He also joined me for Episode 31 of the "My Favorite Mistake" Podcast. We also podcast together fairly often via the KaiNexus Continuous Improvement Podcast. Greg is one of the three keynote speakers at this year's Healthcare Systems Process Improvement Conference that's presented by the Society for Health Systems. I'll also be facilitating an intensive session on Psychological Safety and Continuous Improvement. Come join us in Atlanta next month!! In this episode, we preview Greg's talk at the conference. Since it's been more than 11 years since Greg has been here, we talk about the progress that KaiNexus has made as a company and as a continuous improvement software platform. Questions, Notes, and Highlights: The three "Habits" webinars we mentioned: One, Two, and ThreeA video about values and success traits at KaiNexusExcerpt from The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation about KaiNexus The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it’s been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.

My guests for Episode #495 of the Lean Blog Interviews Podcast are Catherine Chabiron and Fabrice Bernhard, who are discussing her new book Learning to Scale at Theodo Group: Growing a Fast and Resilient Company. Episode page with video, transcript, and more Catherine Chabiron is a board member for the Institut Lean France, a member of the Lean Global Network, like the Lean Enterprise Institute. Catherine is an established expert in Lean management with a professional journey spanning over 40 years. She has experience in a range of service and support functions, including IT, Logistics, Sales, Finance, and HR, both in France and globally. As a Lean executive coach, her expertise in Lean thinking has been largely shaped by her experiences within the automotive industry, where she has lived and breathed the Lean philosophy. This has been further enriched by her regular visits to the Toyota supply chain in Japan, an experience that has offered her unique insights and an in-depth understanding of how a learning culture operates. So, speaking of Theodo Group, we're also again joined by their chief technology officer and co-founder, Fabrice Bernhard. He co-founded Theodo in Paris in 2009, which has grown on average 50% yearly for the last 8 years and generated 90M€ revenue in 2022. He is now based in London to help with the international expansion. We delve into the broadened application of lean principles in our discussion with Fabrice Bernard and Catherine Chabiron. Bernard shares how Theodore Group implemented Lean as a strategic pillar in their operations, using it as a toolbox to create sustained growth and maintain competitive edges. They systematically addressed business challenges using TPS, Extreme Programming, and Scrum to conjure the “agile magic” of a small, integrated team at scale. Don't miss out on the chance to hear about cultivating a Lean culture that goes beyond strategy and tool adoption. By fostering an environment of continuous learning, teamwork, and the relentless pursuit of excellence, Theodore Group effectively established Lean as the backbone of their company's culture. We also expound on broader societal challenges that can be addressed through Lean methodologies and the journey of A3 thinking in fostering deep understanding and collaboration. This episode takes an expansive look at Lean practices, demonstrating its adaptable, innovative, and ethically conscious nature across different industries, proving its potency in driving companies towards sustained growth. Questions, Notes, and Highlights: What are your Lean origin stories?Lean as a strategy at Theodo Group?How did the two of you come to work together? First met in Japan, right? What led to the book?Startup vs Scale-up?Six Planet Lean articles – LINKSharing Lean thinking with your CEO and other leaders?How do you embody Lean?A lot of virtual work now? If so what does Gemba mean?What does continuous improvement mean to you? How do leaders foster a learning culture?How does continuous improvement address not just the scaling challenge but societal challenges?Why are the current ways of scaling a company broken?Big Company Disease? Silos and process trumping customers, compliance over initiative The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it’s been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast is part of the #LeanCommunicators network.

Here's a musical holiday treat for my regular Lean Blog readers and podcast listeners, a song parody, originally released in 2009... remastered a bit in 2022. https://www.leanblog.org/2022/12/gemba-claus-comin-town-song/  Gemba Claus is Comin' to Town Lyrics by Mark Graban Performance by Steve Sholtes Oh, you'd better watch out You'd better kaizen You'd better not pout, I'm tellin' ya then Gemba Claus is comin' to town He's making a list Just checking it once Doin' it twice would waste a whole bunch Gemba Clause is comin' to town He sees you when you're waitin' He knows when your work flows He knows if changeovers are too long So do SMED  for goodness sake Oh, you'd watch out You'd better not pause You'd better not pout Find the real root cause Gemba Claus is comin' to Town! For voiceover work, music, or more, you can contact Steve via his website, www.stevesholtes.com. Merry Christmas and Happy Holidays!

Episode page with video, transcript, and more My guest for Episode #494 of the Lean Blog Interviews Podcast is Chad Bareither, the founder and principal consultant of Bareither Group Consulting. He brings a wealth of experience as a change agent in the corporate world, having worked with organizations that include several Fortune 500 companies. He's now the author of a new book, Improve LESS: The Focus and Align Framework for Sustainable Continuous Improvement. Chad holds a Bachelor's degree in Mechanical Engineering from Michigan Technological University, is a certified Lean Six Sigma Master Black Belt, and has further honed his expertise with Master's degrees in both Industrial & Systems Engineering, and Applied Statistics from Rutgers University. In this episode, we discuss his experience in various industries where, of course, Lean is not about building cars. We also discuss his book, the "Focus and Align Framework," and why trying to improve less can lead to greater results. Questions, Notes, and Highlights: What's your Lean origin story?Civilian role with the U.S. Army – working with the manufacturers / suppliers vs. internal Army processes?Can't copy and paste? “We don't build cars”??Becoming a consultant? Being an outsider vs. insider – what have you learned about that?The story behind the book — why this book?Tell us about the common problem statement and the current state — trying to do too many things, being too busy?The “focus and align” framework? The podcast is brought to you by Stiles Associates, the premier executive search firm specializing in the placement of Lean Transformation executives. With a track record of success spanning over 30 years, it’s been the trusted partner for the manufacturing, private equity, and healthcare sectors. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

Episode page with video, transcript, and more My guests for Episode #493 of the Lean Blog Interviews Podcast are Gene Kim and Steve Spear, co-authors of the new book Wiring the Winning Organization: Liberating Our Collective Greatness through Slowification, Simplification, and Amplification. Joining us for the first time is Gene Kim, a Wall Street Journal bestselling author, researcher who has been studying high-performing technology organizations since 1999 – He was the founder and CTO of Tripwire for 13 years. He is the author of six books, The Unicorn Project (2019), and co-author of the Shingo Publication Award-winning Accelerate (2018), The DevOps Handbook (2016), and The Phoenix Project (2013). Since 2014, he has been the founder and organizer of DevOps Enterprise Summit, (now the Enterprise Technology Leadership Summit) studying the technology transformations of large, complex organizations. He lives in Portland, OR, with his wife and family. Dr. Steven J. Spear, DBA, MS, MS is a senior lecturer at the MIT Sloan School of Management, a Senior Fellow at the Institute for Healthcare Improvement, and author of influential publications like the book The High-Velocity Edge, and the HBR articles “Decoding the DNA of the Toyota Production System,” and “Fixing Healthcare from the Inside, Today.”  An advisor to corporate and governmental leaders across a range of fields, he is also the founder of See to Solve, a business process software company. He has a doctorate from Harvard, masters degrees in mechanical engineering and management from MIT, and a bachelor's degree in economics from Princeton.  Steve was previously a guest give times in episodes 58, 87, 262, 358, and 386. Questions, Notes, and Highlights: Gene — what's your “Lean” origin story or however you would frame or label it?Steve — what's a key highlight of your Lean origin story?“The ultimate learning machine” – ToyotaBackstory on working together on this book?How many copied 2 pizza teams from Amazon and failed??What puts some companies in the “danger zone” and how is that detected if it's not obvious?The andon cord was a way to speak upSteve – see, solve, share? A 4th step? See, safe to speak, solve, share?You write about recurring problems in a workplace. How do you think the behavior of managers punishing people for problems gets in the way of solving problems? The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

Episode page with video, transcript, and more My guest for Episode #492 of the Lean Blog Interviews Podcast is Nick Katko, previously here in Episode 428 in 2021 with his co-author Mike DeLuca talking about their book Practicing Lean Accounting.  Today, Nick is here to discuss his book, The Lean CFO: Architect of the Lean Management Accounting System — now in its second edition — released back in February. Nick also did a webinar earlier this year as part of the KaiNexus Continuous Improvement webinar series. For over 20 years, Nick has worked at BMA, assisting clients in Lean management implementation by working closely with them to resolve the real-world issues they face. He holds a BS in accounting and an MBA in finance, both from the University of Kentucky, and is a certified public accountant. Questions, Notes, and Highlights: What makes a CFO a “Lean CFO”? Are there “degrees of Lean CFO”??Are there some wrong things to measure? Things we should start measuring?Viewing inventory as an asset? How does inventory reduction trip us up potentially?What is “lean management accounting”??Robbing Peter to pay Paul – ending that via Lean causes a problem then? Is there a way to ease your way out of that?Reducing inventory is an outcome of better processes?Is it better for Lean to be part of a growth strategy?Chapter 3 – “Lean is the strategy” — are you hearing that more often? Are they walking the talk?? How common is this?“Knowing what's possible” when you have experience with Lean – and the emotions people feel, regret?The virtuous cycle of using CI to drive CAPACITY (instead of cost reduction)?The Lean CFO: Architect of the Lean Management Accounting System — What's different in the 2nd edition?Tell us about your new BMA Lean Accounting Certification Program…  The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

Episode page with video, transcript, and more My guest for Episode #491 of the Lean Blog Interviews Podcast is Sarah Tilkens, an experienced Lean Leader with a demonstrated history of working in construction and manufacturing. She is a senior manager of operational excellence at GE Healthcare.  Sarah's a Six Sigma Black Belt, a certified life coach / executive coach, a lifelong learner, leader, mother, and CEO and Founder of her company, The KPI Lab. She earned her bachelor's in Biological Sciences from the University of Wisconsin-Milwaukee. Sarah's Lean journey is intriguing as she sculpted her Lean management skills on the manufacturing floor at GE, despite her background in Biological Sciences. Interestingly, her Lean journey extends from being intrigued by her colleagues pursuing Six Sigma certifications to studying at GE's Lean Academy in Japan, where she observed the best Lean practices. Moreover, she details her unique philosophy about Lean mindset, the significance of continuous improvement, and her holistic approach to coaching--indispensable factors in her role as a Lean Leader. She also talks about her personal transformation during the pandemic, integrating coaching skills into her professional life, and why self-care is a priority. Tune in to this engaging discussion to learn about Sarah's Lean journey as she shares her most significant learnings and experiences. Questions, Notes, and Highlights: Tell us your Lean or OpEx origin story...Did you get exposed to Lean when you worked in construction?Why construction? - went into sales, to a place of discomfort How was the shift to manufacturing?Hired as a Lean Leader - learned it there at GEHow did they educate you about Lean at GE?You joined GE Healthcare in November 2018 -- right after CEO Larry Culp was brought in as the first outsider CEO, right? I was able to attend the September event that was hosted by GE (including GE Healthcare) called The Lean Mindset - how do you describe that mindset?1x1 fit - each coachee as a customer?Creating PULL for projects?? -- better defining problem statementsTell us about getting certified as a coach?How can you take care of yourself so you can better help others as a leader?How long should we give an experiment before deciding if we should adjust or try something new? The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

Episode page with links, transcript, and more My guest for Episode #490 of the Lean Blog Interviews Podcast is Quint Studer, the co-founder of HealthCare Plus Solutions Group and owner of the minor league baseball team, the Pensacola Blue Wahoos. He's a returning guest, having joined us in Episode #353 (2019) when we talked about his book, The Busy Leader's Handbook. He's written many other books — his first being Hardwiring Excellence (2003), a book that was recommended to me when I started serving healthcare organizations back in 2005 — and that book made a huge impact on me. Quint previously founded Studer Group, which received the Malcolm Baldrige National Quality Award in 2011. He's also currently a speaker, an entrepreneur, and a philanthropist. His most recent previous book is The Calling: Why Healthcare is So Special. His latest book is Rewiring Excellence, a free eBook. The Human Margin: Building the Foundations of Trust, written in partnership with Katherine A. Meese, PhD, is due for publication in March 2024. In this episode, Quint speaks poignantly about the need to transform rigid practices in healthcare. His clarion call emphasizes the significance of rewriting conventional healthcare procedures to create adaptable strategies. This dynamic conversation also illuminates his concept of ‘rewiring' excellence. Quint challenges the traditional definitions and procedures regarding excellence, maintaining that these outmoded ideologies need to be revamped with modern perspectives for enhanced results. Thus, stay tuned to hear more about how to navigate the changing landscape of healthcare. Questions, Notes, and Highlights: What can leaders do to help ensure that the calling doesn't turn into burnout and a loss of that calling?How can we stop the blame game?“If you do it right, there should be no turnover” (CNAs)Focus, fix, and follow upThe need to close the loop…Blame cultureAssumptions — about why MDs don't refer in houseQuint's excellent article, ‘I may be wrong': The power of admitting our mistakesWhy do people get vilified for saying they were wrong or they changed their minds?When people hide behind “do you have any research?”Tell us about your latest book, Rewiring Excellence: Hardwired to Rewired… free eBook now, print book in pre-order status.How do we decide if a hardwired process needs to be “rewired”?What is the “Human Capital Ecosystem™ Assessment“?Looking ahead to your next book — how can leaders build trust?Hosting a podcast now? The Healthcare Plus Podcast The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

This episode will be available to paid Apple Podcasts subscribers only until November 1st, when it will become available to the public. Ward is a seasoned C-suite executive with over 6 years leading fully remotely while building technology organizations from the ground up for companies 150 to 650 employees in size and 50M to 125M revenue across the Americas and Europe. He is currently Chief Product Officer and CTO at RealSelf and is a technical advisor with his own company - website is https://wardvuillemot.com - where he advises startup founders and CEOs on technical roadmaps and technology organization along with lean approaches…

Episode page with video and more Our guest today is D. Lynn Kelley! She is author, with John Shook (who has been a guest here many times), of the new book, Change Questions: A Playbook for Effective and Lasting Organizational Change. Lynn currently serves as a senior advisor to BBH Capital Partners. Following a career highlighted by leadership roles in engineering, supply chain, and continuous improvement in various industries, Kelley retired from Union Pacific Railroad in 2018. At Union Pacific, she was senior vice president of supply chain and continuous improvement. She was also the executive co-owner of the company’s innovation program. Before joining Union Pacific, Kelley was vice president of operational excellence, an officer and a member of the executive leadership team at Textron. Kelley holds a PhD in evaluation and research and taught undergraduate and graduate statistics courses. Before becoming a professor, she held the positions of executive vice president and chief operating officer of Doctors Hospital in Detroit. The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

Episode page with transcript and more: https://leanblog.org/487 In today’s episode, we’re joined by two Lean leaders from GE Aerospace: Sam Ruehle, Lean Operations Leader, Lean Transformation TeamGreg Pothoff, Executive Director – Business Management Aviation Supply Chain  I interviewed them after the GE Lean Mindset event that was held last month in New York.  Two separate conversations, but common themes — and the same questions of two Lean leaders at different stages of their careers, Sam being a recent college graduate and Greg having 25 years of Lean experience, starting first in the auto industry (which is actually where I first met him 20 years ago). I asked the same core questions, found below, but each conversation is unique as we learn about their roles at GE and their reactions to the Lean Mindset event. Sam emphasizes the importance of the Lean mindset as being framed by three essential pillars: Respect for People, Continuous Improvement, and Customer Focus. As a young leader, she combines this Lean mindset with a touch of humility, an open mind, and an emphasis on collective problem-solving to catalyze impactful changes. One of Greg's core beliefs is the importance of focusing on the smaller, incremental changes in addition to the larger, more noticeable ones. He also stresses the need for establishing a blame-free learning environment, where employees are encouraged to experiment, make mistakes, and more importantly, learn from them. Questions, Notes, and Highlights: How would you describe a "Lean Mindset"?What is an underappreciated aspect of the "Lean Mindset"?What surprised you most about the Lean Mindset event?What advice would you have for others about developing a "Lean Mindset"?What is one change you have had to personally make to lead in this way? The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.

Episode page with transcript, links, and more: https://leanblog.org/486 My guest for Episode #486 of the Lean Blog Interviews Podcast is Mike Kaeding, the CEO of Norhart. They design, build, and rent apartments. They are transforming the way this is done by incorporating technologies and techniques that have revolutionized other industries. This has resulted in improved quality and reduced cost of housing. Ultimately, they are committed to solving America's housing shortage and affordability crisis. And in doing so they hope to improve the way we all live.  He was previously (May 2023) a guest with me on the My Favorite Mistake podcast. In today's episode, learn how Kaeding's company, Norhart, applies Lean practices to uplift the housing sector. Their compelling ambition to bridge the labor productivity gap between manufacturing and construction industries lies at the heart of their Lean journey. From their unique recruitment strategies to their effective lean techniques, Norhart aspires to reshape the housing industry. Kaeding outlines their intrusion on tradition by focusing on continuous improvement rather than mere experience. Discover how their Lean approach emphasizes flow in both construction processes and material delivery, spotlighting Norhart's determination to overhaul established construction norms. Questions, Notes, and Highlights: High-reaching mission — similar to Toyota“The way we've always done it”?? How do you encourage everybody to get past that?Hiring people who are willing to be different? How to do that?How do you then maximize their potential?The appeal of culture in hiring and recruiting?Netflix “keeper test”?“We want that person to be happier with us after firing…”How to balance the right timing of hiring with growth?Balancing jobs — cycle times and flows across trades? Material flow and synchronizing thatToyota helping you on JIT — how to find this balance with long lead time or bad availability??Mike on the My Favorite Mistake podcastWhat's your Lean origin story? For you and Norhart?“Not knowing what I'm doing…” was a benefitWorking with TSSC?How did they help you frame or choose that initial problem to solve?“Problems are not a bad thing”Your role as CEO? Creating that psychological safety?Wanting to be the best at what you do? You as a CEO? What does that mean to you? The podcast is sponsored by Stiles Associates, now in its 30th year of business. They are the go-to Lean recruiting firm serving the manufacturing, private equity, and healthcare industries. Learn more. This podcast was also brought to you by Arena, a PTC Business. Arena is the proven market leader in Cloud Product Lifecycle Management (PLM) with over 1,400 customers worldwide. Visit the link arenasolutions.com/lean to learn more about how Arena can help speed product releases with one connected system. This podcast is part of the #LeanCommunicators network.