When someone goes to prison, it doesn’t mean they are at the end of their options…it can be a new beginning. That’s the message our guest Michelle Cirocco and her company Televerde are trying to spread and the mission they live. Michelle should know, she lived it. About 25 years ago, Michelle Cirocco, made some “misplaced entrepreneurial” choices that led to her own incarceration. Now she’s helping to educate, train and prepare female prisoners for life after release. It’s not easy. As we’ll learn, the pipeline between prison and the workforce is full of roadblocks and deadends.  Michelle will share what she’s doing to knock down those roadblocks and why this mission is so important.

WARNING: The following episode is part of our Going Rogue series. You know, one of those episodes where we started the show before we started the show, you know, we were recording and then things happened. So put on your big girl panties and buckle up for the ride. Today we’re discussing the newest book by Dave Asprey called Game Changers: What Leaders, Innovators, and Mavericks Do to Win at Life. In it the bestselling author of Head Strong and The Bulletproof Diet answers the question, “How can I kick more ass at life?” by culling the wisdom of world-class thought leaders, maverick scientists, and disruptive entrepreneurs to provide proven techniques for becoming happier, healthier, and smarter. You’ll find out the mind and body hacks have Gina, Rachel and Keith implemented into their routine to get them wired for success each day. And…why bee penises explode. You’ve been warned!

Knowledge is sexual leadership, sexual leadership is professional leadership. That’s part of the message today from our guest Missy Garcia. Missy is a powerful sex and leadership coach for women who are desperate to escape from their dull and disconnected lives. She offers sage advice about sexuality and leadership from a raw place that has developed through her own journey of self-transformation. She believes the world is calling for more female leaders who are strong, authentic, connected and energized. Can you be all of those things without being connected to your innate sexuality? Missy began her journey to empowerment as a way to treat sexual trauma that happened in her own life. The power of that experience led her not only to being a stronger person but with a desire to help others. You may not see a direct correlation between your sexuality and your success but after listening to Missy you will want to tap into the juiciness within to reach your personal and professional goals. Connect with Today’s Guest Website: https://missyagarcia.com/ https://twitter.com/MissyAGarcia IG: https://www.instagram.com/themissyagarcia/ FB: https://www.facebook.com/TheMissyAGarcia/ Linkedin:https://www.linkedin.com/in/missy-a-garcia/

“Am I here to please everybody or am I here to make things better?” This question drove our guest today, Lauren Bailey, to start her passion project #GirlsClub and lays at the foundation of her life’s work in sales. Lauren is the Founder of Factor 8, The Sales Bar, and #Girls Club, and she’s on a mission to help more people feel more successful at work. She’s helping entry level salespeople conquer cold call confidence and preparing women for sales leadership positions in front-line management. After spending nearly 20 years launching and leading Inside sales organizations around the world, she started Factor 8 to help solve the problems she kept seeing: sales rep and sales managers woefully unprepared to sell over the phone. In this episode we discuss the pitfalls of inside sales, mentoring young salespeople and her work with Televerde, an organization that helps accelerate sales growth in companies AND helps prepare incarcerated women for their transition back to society. Lauren is bold, badass and driven to help women find their seat in the boardroom. About Today’s Guest Lauren Bailey on LinkedIn  Factor 8  We Are Girls Club

It’s not good enough to make the ’empathy case’ for diversity in the workplace, you have to make a ‘business case.’ That’s what our guest today, Jennifer Brown, sets out to do in every meeting, keynote and presentation she gives.  A more inclusive work environment is less stressful, more productive, better equipped to make big decisions and ultimately more profitable. So why are small, medium and large businesses still struggling to throw away bias and include more diverse voices? Where is the gap between leadership that wants to hire a more diverse workforce and finding the people to fill those positions? We’ll find that out, plus, what you can do to help yourself or someone that is being marginalized in the workplace.  Jennifer is a dangerous as hell, power-woman ready to fight bias and dish out diversity. You’ve been warned! About Today’s Guest Jennifer Brown is a leading diversity and inclusion expert, dynamic keynote speaker, best-selling author, award-winning entrepreneur and host of The Will To Change podcast, which uncovers true stories of diversity and inclusion. As the founder, president and CEO of Jennifer Brown Consulting, Jennifer’s workplace strategies have been employed by some of the world’s top Fortune 500 companies and nonprofits—including Walmart, Microsoft, Starbucks, Toyota Financial Services, T-Mobile, and many others— to help employees bring their full selves to work and feel Welcomed, Valued, Respected and Heard℠

Another classic episode coming at you today. This time with the high volume energy of Ash Ambirge. Enjoy! Is it time to give the middle finger to all the obstacles that are holding your creativity, productivity and positivity back?! Today’s guest, Ash Ambirge, became a millionaire while working out of the backseat of her car by breaking every system that was holding her back. Ash is an entrepreneur, creative writer, speaker, advocate for women, and the author of the amazing new book, The Middle Finger Project. She discusses her efforts to help women do something different with their lives, radical self-reliance, dating a dangerous man, how quitting can really be upgrading, and lessons learned from eating “duck nards.” More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

The new Women Your Mother Warned You About is drawing nearer. For now listen to another classic episode from another strong female leader. She’s a top CEO who channels her passion, strength and resolve from her grandparents, all Holocaust survivors. Freida Rothman oversees one of the largest and most stylish jewelry brands in the world and she tells her own story and the story of a family full of strong women.  Find out more about Freida’s story and her amazing jewelry here.    More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

Hey Warners!! Enjoy this classic episode! The podcast that makes business sexy again, is here with a very special guest that is in the business of making women feel sexy again. Dana Myers, is a sexy-lifestyle expert, author, product developer, media personality, entrepreneur, wife, mother and the founder of Booty Parlor. Gina and Rachel talk with Dana about how she is highlighting the importance of pleasure and female empowerment. They discuss the way many women lose themselves and their sexuality after motherhood. But Dana is here to help you avoid the new mom comparison game and to ward off the things that will block your mojo.  More about Dana More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

While you await the new Women Your Mother Warned You About podcast, sit back and listen to another classic episode from the vault. LET’S GET READY TO RUMBLE!! In this rogue episode, Gina and Rachel both have a story to share and some things to get off their chest. Both of them talk about a recent “Mean girl” experience and don’t hold back about their feelings.  They realize that when you are a person that puts yourself out there, tries new things, dares to fail and does it with confidence – the haters start to come out of the woodwork. They are joined by the show’s producer, the always entertaining Doug Branson. And the conversation turns to our path in life and how doubt can creep in even when you find yourself hitting the peak of your success.  More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

As Gina works to bring you a new revamped Women Your Mother Warned You About, we are airing some of our favorite episodes from the past. Enjoy! So you finally got the big gig, you reached that long-time goal – and then the doubts and second-guessing start to creep in and wonder if you can pull it off. You are feeling the imposter syndrome.  Rachel and Gina have both felt this, and they are here to help you through it. They talk about where this feeling comes from and just how ingrained it can be. They tell about their experiences of feeling like a small fish in a big pond. But most importantly, they let you know how to get in the right mindset to know that you are just where you are supposed to be.  More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

Today Gina welcomes the one and only Liz Wendling to discuss the importance of both serving and selling in the sales process. They debunk the outdated mantra of "serve, don't sell" and emphasize the need for a balanced approach. Liz shares insights on how over-serving can actually hinder business growth and explains the importance of solving problems and making recommendations. They also touch on the pitfalls of generic sales tactics and the need for personalized, relevant messaging. Tune in to learn how to strike the right balance between serving and selling in your business. Key Takeaways:  ·         Serving and selling should be thought of as an interconnected, inseparable pair, much like inhaling and exhaling, essential for sustaining business life. ·         Overemphasis on serving, without the balance of selling, can create a detrimental energy that diminishes one's professional credibility and value. ·         "Know, like and trust" is no longer sufficient on its own; today's sales strategies must also focus on relevance and the ability to solve customers' problems. ·         Clear, transparent communication that outlines the intent to serve and potentially sell is key to establishing a trustworthy relationship with clients. ·         Adapting one's sales approach to align with personal authenticity and customer needs is crucial for effective and enjoyable transactions. Notable Quotes: ·         "Serving and selling are interconnected aspects of the sales process. They go hand in hand, and doing one without the other is just wrong." - Liz Wendling ·         "Selling today is not sleazy when you do it in a way that not only aligns with you but how it aligns with the way the world makes decisions today." - Liz Wendling ·         "If you only serve and you don’t solve and you don’t help someone buy something from you, you’re the cause of the disruption." - Liz W Wendling ·         "Know, like and trust gets you a ticket to the game, but it’s not enough anymore. You must be relevant." - Liz Wendling ·         "Every single business stays in business because somebody is selling something and somebody is buying something." - Liz Wendling Resources: Find more about Liz Wendling at her website Connect with Liz Wendling on LinkedIn More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

About the Guest(s): Tatiana Ferreira is a seasoned professional dedicated to transforming companies through operational excellence and customer experience design. As a consultant and coach, she provides strategic insights and actionable solutions, helping businesses turn their visions into real-world success. Tatiana's vast experience includes leadership roles, effective team advocacy, and women's workplace issues training, making her a sought-after expert for organizations seeking transformational change. Episode Summary: In this thought-provoking episode of "The Women Your Mother Warned You About" podcast, host Gina Tremarco engages in a candid discussion with Tatiana Ferreira, focusing on women's issues in the workplace and the art of giving and receiving feedback. This conversation dives into the nuances of female communication styles, the importance of directness, and the ways women can support each other in professional settings. Tatiana gets into the importance of intervening when witnessing a colleague being talked over or interrupted, suggesting tactful yet firm ways to ensure every voice is heard, and the perception of women being too direct or emotionally reactive. She provides insights on effectively addressing and reshaping these perceptions through better feedback mechanisms and increased emotional intelligence within the workplace. Key Takeaways: Standing up for colleagues when they are interrupted or their ideas are not acknowledged can create a better workplace dynamic for women. Women often preface their ideas with softening language, which can unintentionally diminish their impact—eliminating such phrases can strengthen communication. Feedback, whether positive or negative, should be seen as someone's opinion, allowing for personal growth without changing one's core leadership style. Direct conversations addressing behavioral issues, such as perpetual interruptions, can lead to more productive team interactions and dynamics. An effective leader creates a psychologically safe environment, enabling team members to voice their thoughts and opinions without fear of judgment. Notable Quotes: "One of the key ways that I found it's incredibly helpful is to intervene on the spot, to say something on the spot." "How do we not say those things anymore? And like, oh, this may not matter, but if you're saying something, you think it matters, right?" "Feedback is someone's opinion, pure and simple." "...being humble about a very direct conversation. Like, hey, listen, this is what's happening. This is what I see. How do we solve it?" "It's an incredibly important way to advance these conversations and advance the concept of ultimately just a diversity of expression, a diversity of thought, which is what women bring." Connect with Tatianna   More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

The Post-Literate Society: How to Avoid Negativity and Thrive   Anthony Iannarino is a revered figure in the sales and leadership sector, boasting an extensive career marked by his insightful thought leadership and impactful contributions as a writer and speaker. With over 5,200 blog posts to his credit, Anthony has cultivated a reputation for disseminating profound understanding in sales, leadership, and societal matters. As a business owner with first-hand experience in advocating for diversity and fostering an inclusive work environment, he carries a wealth of knowledge from his involvement in a $50 million family business. ​ On today's episode Gina welcomes Anthony Iannarino about societal issues, personal development, and maintaining positivity amidst a world steeped in negativity. Anthony shares his transformative experience with his self-imposed 'Negativity Fast' - a pivotal journey that reshaped his outlook on life and media consumption. ​Gina and Anthony delve into discussions about inclusivity, diversity in the workplace, and overcoming biases that permeate both personal and professional realms. They address how women and immigrant leaders can be better advocated for and the societal shifts that have been occurring, gradually shaping a new landscape in the business world. Anthony gives invaluable advice on confidence, competency, and the detrimental effects of impostor syndrome, providing listeners with profound insights that transcend typical business discourse. ​ Key Takeaways: ​- Anthony's experience with the 'Negativity Fast' advocates for the cessation of consumption of negative media and replacing it with positive, future-oriented content. - Discussions on diversity and inclusivity stressed the importance of proactivity in recruitment and creating spaces where everyone feels represented and welcomed. - The societal conversation explored the deep-rooted reasons behind confidence disparities between genders and how historical biases have contributed to this. - Anthony shared personal anecdotes illustrating the evolving nature of the workplace and the imperative to embrace diverse talent proactively. - The dialogue underscored the power of reframing failures as lessons, emphasizing the importance of resilience and perspective in personal growth. ​ Notable Quotes: ​ - "I think all these women that feel that way, they have the right to feel that way, but it's not true. You're every bit as competent." - "You have to have the courage to try things. I think 100% failing is just part of the success journey." - "When a man, a boy, let's say, let's go back to high school. I got in a lot of fights. I wasn't a good fighter, but I was willing to do it because I had to. After a fight, it's over." - "It's either a loss or it's a lesson, and you have to pick one of those." - "Your life is 4108 weeks on average. If you want to have a really good time, just drop all that stuff and just focus on the things that you care about." ​ Links to Anthony ​ The Negativity Fast: https://a.co/d/3o7m3nJ Website: https://www.thesalesblog.com/   More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

Tatiana Ferreira, the master of all things CX, is back with Gina today to bust more myths and give you loads of information on how to bring customer experience to a new level.  They discuss the need for an ongoing commitment to customer experience rather than confining it to just one department or a silo, emphasizing the importance of investment, timelines, measuring results and how initiatives should be integrated throughout a company utilizing a collective effort. Gina and Tatiana also talk about the importance of mapping out a clearly defined customer experience, including a playbook with specific steps and the use of  KPIs so customer experience efforts can be measured.  Highlights: -The Role of Storytelling in Customer Experience -Why Companies Struggle with Customer Experience -The Investment Required for Effective Customer Experience -The Importance of Training and Hiring the Right People -Understanding the Staffing Needs for Great Customer Experience -The Role of Customer Experience in B2B and B2C -The Importance of Timelines in Customer Experience -The Need for a Customer Experience Playbook -The Importance of Simplicity in Customer Experience -The Role of Leadership in Customer Experience -Building Trust and Partnership in Business -The Power of Mission and Core Values -Creating Conditions for Success -The Challenge of Change and Adaptation -Measuring Success in Customer Experience -The Role of KPIs in Customer Experience -Presenting the Vision for Customer Experience -The Importance of Employee Experience -Creating a Safe Environment for Feedback   Connect with Tatianna   More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

On today's show, Gina welcomes Amanda Hanus, AKA, the human spark plug, is a notable professional in the world of sales and leadership. Hailing from the greater Chicagoland area and now residing in Tulsa, Oklahoma, Amanda has carved a niche for herself as a selling powerhouse. She and Gina talk about her journey from humble beginnings, her early exposure to the sales environment through interning at Northwestern Mutual, and her adventurous transition to professional sales roles in various sectors. Amanda gives a glimpse of the determination and strategic mindset that propelled her upward trajectory that was initially fueled by her desire for financial independence and control. She candidly shares her leap from being average to becoming an ultra-high performer by embracing fanatical prospecting and continual self-belief. Furthermore, Amanda discusses her holistic leadership style, which emphasizes the importance of nurturing relationships, personalized goals, and recognizing individual strengths within her team. Key Takeaways: The transformative power of sales enables individuals to dramatically improve their financial situations and make impactful life choices. Leadership goes beyond management; it's about knowing your team intimately and supporting them to excel with self-awareness and tailored motivation. Amanda's approach to remote work highlights the creativity and adaptability required to stay energized and productive from afar. Strategic changes, such as relocation incentivized by remote work-friendly cities, offer professional and personal growth opportunities. Fostering female career development and addressing taboo topics can inspire and resonate deeply with women in professional scenarios. Amanda can be found on Instagram for cigar aficionados at @MissChicagoCigar. Connect with Amanda on LinkedIn More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.

Today Gina brings back an old friend, and someone that brings big energy and a down to earth attitude. Skip Willcox, National Sales Manager and Director of Wholesale at Five By Five Funding. He and Gina discuss the tricky territory of managing both a traditional job and a side hustle. Skip shares his experience navigating a significant industry downturn, exiting a division, and finding opportunities amidst uncertainty. His journey includes continuing to grow his side business, while also stepping into a new role as a National Sales Manager. They talk about the synergies between these roles, how he manages time, transparency with the employer, and the employer's supportive stance. They also get into the cultural aspect of businesses, motivation, setting personal and business goals, and the importance of cultivating creativity.  Find more about Skip Listen to The Big Skip Energy Podcast Episode Highlights: - New Year Reflections - Challenges and Wins in the Mortgage Industry - Transitioning from Corporate to Entrepreneurship - The Power of Open Conversations and Opportunities - The Importance of Non-Negotiables in Job Selection - The Impact of Company Culture on Employee Satisfaction - The Role of Emotional Intelligence in Leadership - The Power of Vision Boarding and Goal Setting - The Importance of Internal Customer Experience - The Impact of Hiring Decisions on Company Culture - The Rise of Side Hustles and Dual Careers - Transitioning from Side Hustle to Full Time - Balancing Multiple Roles and Responsibilities - The Importance of Time Management - The Impact of Side Hustles on Personal and Professional Growth - The Role of Transparency in Managing Multiple Brands - The Controversy Surrounding Non-Compete Agreements    More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother

The only constant is change. As Gina pushes into the new year, there are some changes that are happening. This must listen to episosde dives into the evolution of the podcast, 'Women Your Mother Warns You About', which is now in its sixth year, she reflects on the challenges of putting out a long-running show along with insights about consistency in creativity. She shares backgrounds of various co-hosts she has had over the years and the valuable lessons they've learned together. She explores the concept of the show that aims to provide a platform for women to be authentically themselves in business and life, and goes on to give a glimpse of the exciting new changes planned in 2024, inviting YOU, the listeners for their suggestions and insights to bring the podcast to new levels! Highlights: Podcasting Journey The Evolution of the Show The Co-hosts Journey Navigating Disagreements and Challenges Looking Forward: 2024 and Beyond More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a sales Trainer who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.

As we approach the new year, Gina is taking a look back at some of the most impactful moments from her guests in 2023. Enjoy the bits of wisdom, and we here at the Women Your Mother Warned You About podcast wish you a healthy, successful, and prosperous 2024.   Heather Monahan - Balancing Perception and Building Confidence and Overcoming Self-Doubt and Embracing Equality Abby Lester - The Power of Social Media and Personal Branding Sarah Greer - Managing People Individually While Maintaining Fairness Colleen Stanley - Bridging the Knowing and Doing Gap in Sales Jeff Bajorek - The Impact of Automation in Sales Ryan Serhant - Overcoming Challenges and Embracing Growth Liz Wendling  -  Understanding Bad Habits in Sales and Overcoming Ego and Embracing Change David Newman - The Importance of Adaptability in Sales: Opera vs. Playboy Keith Lubner - The Power of Simplicity in Sales Tatiana Ferreira - The Role of Product Knowledge in Sales and Creating a Memorable Customer Experience   Level up with Sales Gravy & Sales Gravy University More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.

She was SO good that Gina had to have her back again, Tatiana Fiera, Founder of The Growth Excellence Advisory, gets into customer experience and sales practices. They discuss the importance of asking relevant and purposeful questions to build an authentic customer relationship and enhance customer experience. Gina also stresses the importance of engaging customers and suggests a more individualistic, consultative approach. Tatiana emphasizes the importance of going beyond mere engagement with the customer and offering real value in the conversation. Next time Gina and Tatiana will dive deeper into why most companies fail to implement efficient customer experience strategies. Connect with Tatianna Level up with Sales Gravy & Sales Gravy University More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.  “Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.   Highlights! Introduction to the Series on Client Experience Exploring Client Experience Myths The Engagement Myth: Quality of Questions The Importance of Purposeful Questions Sharing Personal Experiences with the Engagement Myth Discussing the Impact of Invasive Questions Exploring the Relevance of Questions The Misconception of Engaging Questions The Impact of Inappropriate Questions The Importance of Reading Customer Cues Sharing Personal Experiences with Transactional Questions The Role of Purposeful Questions in Discovery Understanding Customer Desires and Objectives The Art of Advising: A Real-Life Example The Power of Purposeful Questions The Role of Titles in Sales and Customer Experience The Importance of Asking for Permission The Art of Saying 'Yes': Building Trust with Customers The Challenge of Fast-Paced Retail Environments The Power of Positive Questions: A Sales Hack Avoiding the 'No': A Key to Better Customer Experience A Personal Story: The Worst Customer Experience Ever The Importance of Engaging Customers in the Sales Process The Role of Leadership in Ensuring Training Sticks Why Companies Struggle with Implementing Customer Experience Strategies

Today Gina is joined by Casey Hasten, Director of Recruting at VIP and CEO of Success North Dallas. They discuss a wide range of topics from personal branding, the importance of supportive employers, mastering efficiencies, and goal setting. Casey shares her journey of personal growth and self-awareness, and even reveals her organizational strategies via her 'Awaken Your Potential' journal. Gina also discusses the importance of delegation and advises listeners to be aware of exactly what they sign up for when job hunting.  Highlights: Casey's Journey into Recruiting Casey's Personal Growth and Self-Realization The Impact of Personal Branding The Role of VIP in Casey's Career The Power of Feedback and Personal Growth The Importance of Personal Branding in Sales Casey's Journey with Success North Dallas The Expansion of Success North Dallas Balancing Multiple Roles: The Art of Doing It All Strategies for Success: Building a Holistic System The Power of Self Optimization: Taking Care of You The Importance of Sleep: Enhancing Your Neuroplasticity Tracking Your Health: The Role of Technology The Journey to Success: Dreaming Big and Setting Goals Awaken Your Potential: The Power of Journaling Manifesting Your Future: The Power of Belief The Art of Delegation: Outsourcing Your Weaknesses The Importance of Alignment in Job Hunting The Journey Continues Connect with Casey Listen to Casey's, We Are VIP Podcast Level up with Sales Gravy & Sales Gravy University More about Gina Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.