The Chief Psycho Podcast

Meet this week’s guest, Laura Maly! 🎙️Behind the start-up culture, ping-pong table and beer fridge, you’ll find culture-maker and entrepreneur Laura Maly, the Co-Founder of Wonderist Agency. For the last 11 years, she’s been helping dentists generate new patients through marketing and growing Wonderist  into one of the largest privately-owned dental marketing agencies with her husband and business partner, Michael Anderson. With a team of 57 in sunny San Diego, culture is at the heart of everything Wonderist Agency does and you can see it through the many accolades they’ve received including the Inc. 5000 (2020, ‘21, ‘22, ‘23), San Diego’s Best Places to Work (2018, ‘21, ‘22, ‘23) and San Diego’s Fastest Growing Private Companies (2020, ‘21, ‘22, ‘23). When Laura isn’t working or on the road commanding an audience of dentists from the stage, you’ll find her with her three balls of energy masquerading as children (Wilder, Shiloh and Francie), boating, reading, drinking wine and coffee, or dedicating her time to the San Diego County Dental Foundation, where she sits on the Board of Directors. She loves to meet people- come introduce yourself and tell her what you’re working on, where you’re traveling or what you’ve been up to!Get ready for an inspiring conversation with Laura! 🥳---Links:  IG: @lauraamaly, @wonderistagency, @yourvirtualconsultLI: https://www.linkedin.com/in/laura-maly-094bb36/Website: https://www.wonderistagency.com/#TheChiefPsychoPodcast #CultureMeetsInnovation #WonderistAgency #DentalMarketing #Leadership

Meet this weeks guest... 🥁...Laura Nelson!! 🥳Laura is an esteemed entrepreneur, speaker, and founder of Front Office Rocks, an innovative online training platform that has elevated dental front office staff training to new heights. Her dedication to empowering dental teams has made her a transformative leader in the industry, ensuring practices deliver exceptional patient care and efficient management.Beyond her work in education, Laura is also committed to fostering inclusivity and well-being in the dental community. As a co-founder of Sober Life Rocks, she’s leading an inspiring initiative to create more sober-friendly industry events, encouraging healthier choices and inclusive environments for all.Don’t miss this week’s episode, “Building Belonging,” where Laura shares her insights on inclusion and the power of a welcoming workplace. --Links: IG: @frontofficerocks, @soberliferocksdental, @lnelsonrocksWebsite: https://frontofficerocks.com/, https://soberliferocks.com/#TheChiefPsychoPodcast #BuildingBelonging #InclusiveDentistry #FrontOfficeRocks #SoberLifeRocks #DentalLeadership

Meet this weeks guest... 🥁...Brittany Rogars, CEO and Founder of SKF Practice Solutions! 🎙️Brittany’s mission is to empower dental practices to not only survive but thrive, and she’s bringing her wealth of knowledge and passion to the show. As a keynote speaker, author of Dental Revenue Cycle Blueprint, DSN/FOA coach, and host of the The Dental Decoders podcast, Brittany’s leadership is transforming the dental industry. 🦷Her journey is one of resilience and triumph—from overcoming personal challenges to building a thriving business that optimizes revenue cycles and introduces scalable systems for practices nationwide. You won’t want to miss hearing her story and insights!Links: IG: @brittanyrogers, @skfpracticesolutions, @thedentaldecodersWebsite: https://skfpracticesolutions.com/#TheChiefPsychoPodcast #DentalLeadership #SKFPracticeSolutions #DentalRevenueCycle #OperationalResilience #Podcast

🕺🏼 Meet this week’s returning guest……Kara Kelley! 🎤Kara is back with us to share more of her expertise in HR for dental practices. As the founder and CEO of @clinicalhrllc, she works with Dental Practice Leaders to create strategic HR systems that strengthen teams and drive practice success. From leadership development to building compliant HR structures, Kara has a wealth of knowledge to offer. 🚨Tune in to hear her fresh insights on this week’s episode, “Humans First, Resources Second,” dropping soon! 🥳Links: Website: https://www.clinicalhr.com/IG: @clinicalhrllc#TheChiefPsychoPodcast #HRLeadership #DentalOfficeManagement #ClinicalHR #PeopleFirst

Introducing… 🥁…Kyle L. Summerford! 🥳With more than 22 years of experience in dental, Kyle has a unique approach to case presentation and patient acceptance. As an OM and financial dental consultant, he leverages his knowledge to assist new and struggling dental practices. Through his education programs, Kyle empowers staff members with effective patient education skills and persuasion techniques. He has lectured at CE events and academic institutions. His expertise is further recognized through his column, Dental Coding with Kyle. He’s the founder of the Dental Office Managers Community. Visit his website at kylesummerford.com to learn more about the kind of difference Kyle is bringing to dentistry! In this episode, Kyle shares valuable tips on how to forward emotional intelligence in your business to drive an increase in conversion and experience. —Links:• FB: https://www.facebook.com/groups/dentalofficemanagers• IG: @dentalofficemanagers• LI: www.linkedin.com/in/kyle-summerford-b162b379#TheChiefPsychoPodcast #GuestStar #DentalOfficeManagers

Introducing… 🥁…The Stewart’s! 🥳It’s an extra special episode this week as I sit down with my dear friends and family, Katrina and Dale! This dynamic duo is changing the game in both the dental and business worlds — get a glimpse of their day-to-day below:👩🏻‍🦰 Katrina Sanders-Stewart: A clinical dental hygienist, author, and international speaker, Katrina is passionate about elevating the dental profession by creating an undeniable movement that educates, encourages, and empowers the profession to rise in its power. Known as the “Dental WINEgenist™,” she pairs her desire for excellence in the dental industry with her knowledge and passion for wine. She is the Clinical Liaison for Hygiene Excellence at AZPerio, founder of Sanders Board Preparatory, and has been published in various publications including RDH Magazine and Today’s RDH. Recently, Katrina proudly received the University of Minnesota Distinguished Alumni Award and Sunstar GUM Award of Distinction.🧔🏻‍♂️ Dale Stewart: With an MBA and over a decade of corporate consulting experience, Dale enjoys working with teams to solve their most complex business and technology challenges. He has experience in working effectively with stakeholders from the front line to the C-suite and is passionate about leveraging Lean Six Sigma principles to orchestrate people, processes, technology, and metrics to help organizations become more successful. Recently Dale joined forces with his wife, Katrina Sanders, and now they are on a joint mission to positively impact the world around them through delivering the best dental and business education that empowers clinicians and improves patient outcomes.Together, they’re delivering world-class education to empower clinicians and improve patient outcomes. Don’t forget to tune in!🍷✨—Links:• IG: @TheDentalWINEgenist, @trip.n.dales• Website: www.katrinasanders.com• FB: https://www.facebook.com/TheDentalWINEgenist/https://www.facebook.com/dale.stewart.3388• LI: https://www.linkedin.com/in/katrina-m-sanders-rdh-bsdh-m-ed-rf-39547bb4/https://www.linkedin.com/in/dale-stewart-mba-7633392b/

Introducing… 🥁…Brenda McNulty! 🥳Brenda McNulty has 30+ years of dental experience starting as a dental assistant and working through multiple positions in the dental space.  She is the owner of DSO Facts, a fractional training officer company based out of Colorado that focuses on training, implementation, processes, and accountability. Brenda’s expertise is to build relationships with your patients and teams using a TRANSFORMATION, not transactional, approach.  She creates increased profitability by establishing systems for practices that focus on the talents of each team member. Brenda has spoken at several major dental events. She’s a member of the American Association of Dental Office Management, Speaker/Consultant Alliance, Academy of Dental Management Consultants, Dental Entrepreneur Woman, DVIN, Speaker Connection Network, and Women in DSO.In this episode, Brenda dives into leading with faith and purpose—don’t miss this! 🎧—Links:• FB: https://www.facebook.com/McNulty.Brenda• IG: @brendajmcnulty• LI: https://www.LinkedIn.com/in/brenda-mcnulty-91653072#GuestStar #DSOFacts #TheChiefPsychoPodcast

In this exciting kickoff to Season 2, join our host JB, aka Chief Psycho, as he shares what he’s been up to since the last season. This episode is packed with insights and updates that you won’t want to miss!What Have I Been Up To Since Season 1:Speaking: Dive into the highlights of JB’s speaking engagements, including some of the most impactful events and memorable moments.Traveling: Discover the adventures and experiences from JB’s travels across the globe, and how these journeys have influenced his perspectives.Launch of ZIA:Focus: Learn about the primary goals and focus areas of ZIA, the latest venture JB is passionate about.Why: Understand the motivation and inspiration behind launching ZIA, and what it aims to achieve in the industry.Origins: Hear the backstory of where the idea for ZIA came from and how it has evolved into a reality.What’s to Come on the Podcast:Returning Guests: Look forward to the return of some favorite guests from Season 1, bringing fresh insights and updates.New Co-Host: Meet the new co-host joining JB this season, adding a new dynamic and perspective to the discussions.New Series Edition: Get excited about a new series edition coming this season, designed to delve deeper into specific topics and offer even more value to listeners.Tune in to this episode for an engaging and informative start to an incredible new season! Follow us on Instagram: @thechiefpsychopodcastInterested in learning more about being a guest? Contact us at hello@chiefpsycho.com!#PodcastSeason2 #ChiefPsycho #Episode1 #CatchUp #NewBeginnings #ZIALaunch

Are you taking HR advice from Facebook groups? Could your team benefit from added HR compliance to better support your organization and team? Meet this week's guest star, Kara Kelley! 🎤Kara works with Dental Practice Leaders to develop strategic HR systems that engage their team and strengthen their practice. She is the founder and CEO of Clinical HR LLC, a Human Resources advisory firm for dental and medical practices. Kara focuses on cultivating leadership skills, managing employee relations issues, and implementing competitive total rewards systems. She also works with practices to develop employee policies and establish compliant HR systems. 🚨Though Kara initially enrolled in a Marketing degree program, she took an HR course for a general business credit. She fell in love with it, eventually earning a B.S. in Business with a concentration in Human Resource Management. Kara is a Society for Human Resource Management Senior Certified Professional (SHRM-SCP) and holds a Senior Professional in Human Resources (SPHR) designation from the HR Certification Institute (HRCI). She is also an Everything DiSC Workplace Certified Facilitator and a Five Behaviors Certified Practitioner. 🏆A life-long learner who is never content with the status quo, Kara serves on several professional boards and committees. She is the Co-Chair of the Mentorship Committee and a member of the Legal & Legislative Committee for Austin SHRM. Kara is currently serving as President of the National Speakers Association Austin chapter. In 2022, she helped found the ADMC Memorial Foundation, a scholarship program for new practice owners. Kara founded the Dental Leadership Mindset Facebook group, an HR Hub for Practice Leaders. 📚Follow Kara to learn more:🪄 @clinicalhrllc🪄 https://www.clinicalhr.com/

How are you staying up to date with the latest trends in technology? Are you afraid with the advancements of AI and technology that, your job could be replaced? Meet this week's guest star, Aimann Rasheed! 🤖Aimann Rasheed is a Senior Manager within EisnerAmper Digital. With 15 years of experience in digital transformation consulting, Aimann specializes in a wide range of cutting-edge technologies, including AI, automation, UX, product development, SaaS, and blockchain. He primarily works with private and public clients in the healthcare, technology, life sciences, and education industries. 🧬Aimann has a proven track record of helping organizations successfully navigate the ever-changing digital transformation landscape. He has deep expertise in identifying and implementing innovative solutions that drive business growth and improve customer experience. His in-depth understanding of enterprise architecture, automation, and software development lifecycles (SDLC) has helped many clients streamline operations, reduce costs, and improve efficiency. 🧰Prior to joining the firm, he was the Chief Technology Officer with a dental software startup serving hundreds of dental offices in North America. In this role, his key responsibilities included building software solutions, managing teams, managing technical operations, and defining technical vision/strategy. 🦷Furthermore, Aimann has a keen interest in emerging technology-focused topics and regularly publishes thought leadership pieces on topics such as automation best practices, artificial intelligence, digital ethics, and design thinking. 💭Follow Aimann to learn more:🕹️ @rasheemo🕹️ https://www.eisneramper.com/

When was the last time you audited your systems or procedures in your business? Do you need assistance in creating a more efficient approach to facilitating projects or tasks? Meet this week’s guest star, Glenda Acevedo! 🙌🏼Documentologist Glenda Acevedo guides professionals in transforming company culture through her speaking and consulting programs. She is a regular presence on podcasts and contributes to prominent industry publications. 🦷Certified in systems management, Glenda helps businesses document their own proven processes - minimizing mistakes, generating time to devote to other tasks,and cultivating an opportunity to scale profits. 📈She is also trained in various systems and project management platforms. She brings nearly three decades of experience cultivating partnerships, expanding network connections, influencing buying decisions, designing, and implementing programs, training employees, and educating customers at a Fortune 500 company. 📊Follow Glenda to learn more:⚙️ @thedocumentologist⚙️ www.glendaacevedo.com

Have you ever had a risk assessment completed in your business? Are you educating yourself on how to prevent a data breach? Meet this week's guest star, Amy Wood! 🤖Amy Wood is a best-selling author, speaker, consultant, and coach. She has a background in healthcare information technology and has spent the last decade as a HIPAA educator, risk assessor, and data breach consultant. 👩🏻‍💻Her clients have received zero fines and zero patient lawsuits out of the hundreds of data breach investigations she has consulted on. 🥳Amy turns your boring, everyday compliance course into an entertaining and educational conversation! 💡Follow Amy to learn more:👾 @copperpennyconsulting👾 www.copperpennyconsulting.com

Have you struggled with managing your finances? Have you worked with countless CPA's or financial advisors with minimal success? Meet this week's guest star, Shannon Blackmon! 😎Meet Shannon, your financial well-being expert! As a CFP® and Portfolio Advisor at Thomas Doll, Shannon is on a mission to transform how you perceive and manage your wealth. 💰 With a background in psychology and a heart set on helping others flourish, she doesn't just guide you through the numbers; she crafts financial plans that echo your life's goals and dreams. From individual philanthropic endeavors to holistic wealth management, Shannon is the ally you want on your path to financial serenity. 💵 Why settle for just surviving when you can thrive? Let Shannon help you redefine your financial story for a prosperous, full life. Connect with her and start a journey towards financial enlightenment and well-being! 💸Follow Shannon to learn more: 💲 @charmfly 💲 @shannondentalplanner💲 @thomasdollcpas 💲 https://shannonblackmon.com/#MoneyMindset #FinancialThriving #podcastpreview #flow #flourish #freedom #financialplanning #growth #lifestyle #dentistry#entrepreneurship101

Are you experiencing challenges finding the right opportunity or candidate? Do you set up an interview with clear expectations for how the conversation will flow? Meet this week's guest star, Wendy Aldhamen! 🤩Wendy has been a hiring manager since 2014. She started her dental coaching career in the trenches. She began as a dental assistant in 2010: great opportunity, toxic office culture. 🙅🏼‍♀️After that, she went to work for a dream practice. As she progressed to receptionist and then office manager, she gained valuable insight into office culture and the importance of a good fit. She also learned how to become a leader and how precious effective communication is to a business’s success. 🗣️She created Career Elevation to fill a void in the dental business: matching talented employees with enjoyable workplaces so both will flourish. 🥳Follow Wendy to learn more:🧩 @wendywoodworker🧩 @career_elevation🧩 www.careerelevationce.com

Are you a hygienist who's considered entering the world of entrepreneurship? Do you have an idea to bring to the world, but you're not sure where to start? Meet this week's guest star, Tiffany Wuebben, RDH! 👑As the Founder and CEO of The Hygienepreneur, Tiffany Wuebben, RDH is a published Author and Speaker and is dedicated to serving the dental community in a big way! 🎤Tiffany’s influence empowers the dental team to practice with an “ownership attitude” which leads to better clinical outcomes, higher case acceptance, and more productivity for the practice. This solid base starts with mentorship, education, and training. ⚙️Tiffany is the Author of the 2021 book, Hygienepreneur: The Dental Hygienist’s Guide to Achieving Career Success & Personal Transformation. The book outlines twenty-five key lessons for becoming the ultimate dental hygienist, one who provides the highest level of patient care, contributes significantly to practice revenue, and gains new insights into mastering their destiny. 🦷With 30 years of dental experience, Tiffany is vested in practice and patient success through the growth and support of a highly profitable hygiene department. She has a unique passion for the field of dentistry and believes in giving back to the profession that has given so much to her. 🙏🏼Tiffany is grateful to be able to spread this message to others and provide training and guidance. The Hygienepreneur Mantra? “For the love of the Patient, the Practice, and You!” 👏🏼Copy/paste this link and promo for a copy of Tiffany's book:Coupon Code - Culturacohttp://bit.ly/42sQrwG Follow Tiffany to learn more:🎸 @thehygienepreneur🎸 tiffany@thehygienepreneur.com🎸 www.thehygienepreneur.com

Did you know there is a chemical connection when we smile? Did you know a healthy, pretty smile can enhance your overall mood and confidence? Meet this week's guest star, Dr. Radwa Saad! 🤩Dr. Saad's main focus is on improving the patients' oral health as well as restoring their function and aesthetics. 💎Dr. Saad graduated from the Faculty of Dentistry, University of Manitoba with Honors, where she earned her DMD. She was on the dean's Honor list, and she was a recipient of many dental student awards in Periodontology, Practice Management, Treatment Planning, Pediatric Dentistry. She is board certified in Canada as well as in the United States. 🦷She was selected as a "Top Dentist" by the Consumers' Research Council of America in 2010, 2011, 2012, 2013 and 2014. She was also selected as "Top Dentist" in the South Jersey Magazine, June 2013, and 2014 Furthermore, She was selected as "Doctor of Excellence" in 2013. 🏆She moved to New Jersey a few years ago to join her husband who works as a professor at Rutgers University. She speaks English, French and Arabic. She enjoys traveling, gardening, fishing and spending time with her husband and two sons. 💓Follow Dr. Radwa to learn more:🪩 @radwasaad_dmd🪩 www.dentblanchedental.com

Is mental health a challenge in your practice? Do you feel like no matter how much you keep pushing, it still isn't enough? Meet this week's guest star, Dr. Vince Buscemi! ✊🏼Dr. Buscemi is passionate about biomimetic, biological, and airway dentistry and the immense benefits that it provides to his patient’s long-term health and well-being. After getting frustrated with the limits and, at times, negative consequences of traditional dentistry, Dr. Buscemi sought out a superior alternative to treating his patients and addressing their health needs and concerns, all while restoring their smiles. 🤩After graduating from the prestigious University of Michigan School of Dentistry in 2014, Dr. Buscemi went on to search for an alternative to traditional dentistry. On this journey, Dr. Buscemi found a conservative and minimally invasive dental approach termed biomimetic dentistry. Through the search for this alternative to traditional dentistry, Dr. Buscemi’s passion for the link between oral and whole-body health only grew. 🪴Follow Dr. Vince to learn more:👉🏼 @vincedds👉🏼 www.buscemifamilydentistry.com

Have you ever considered hiring a life coach? Are you setting time aside to follow what's true to you? Meet this week's guest star, Dr. Zhanna Konovalenko! 🥳Dr. Zhanna is the life coach for dentists. She helps doctors manage stress uniquely and effectively, creating immediate results in their professional and personal lives. She works with dentists who feel overwhelmed, stressed, and starting to burn out. As a board-certified orthodontist, a devoted spouse, and a loving mother, she understands the unique challenges dental professionals face. 🦷Dr. Zhanna will teach you how to manage your time well, so you can get things done efficiently. She also helps you become a better leader and create a positive work environment. Dr. Zhanna will help you manage difficult patients and handle staff issues. ❤️‍🩹Dr. Zhanna is passionate about helping dentists find happiness and joy in their work again. She wants them to do well without feeling tired all the time. She believes that women dentists can and should have it all: run multi-million dollar businesses, care for their families, and look amazing without burning out. 💅🏼Join Dr. Zhanna on a special journey to unlock your potential and achieve success. ✨Follow Dr. Zhanna to learn more:💎 @nostressdds💎 FaceBook 💎 LinkedIn💎 Free Resources

We've all heard the phrase "slow down to speed up," but how effective are you in the "slow down" period? Are you taking the time to center yourself with your thoughts and feelings? Meet this week's guest star, Sarah Cottingham! 💫Sarah is a dynamic and accomplished professional who unleashes the full potential of individuals and teams in diverse industries, driving sustainable business success. With a background in dental hygiene, she excels in the field and uniquely balances the "Big Picture" and "Details" in various business settings. 🌎As a highly sought-after coach, Sarah equips clients and their teams with the skills for sustainable success, empowering individuals to become the driving force behind their businesses. With practical wisdom gained from her experience in multiple organizational roles, Sarah provides invaluable insights, giving clients a competitive edge. Her diverse talents make her highly in demand nationwide, speaking at prestigious events and connecting deeply with her audience. 💡Sarah's comprehensive approach involves evaluating the current state, identifying strategic opportunities, addressing energy roadblocks, and implementing effective systems. 🧱Accountability is a cornerstone of her work, guiding and supporting clients to remain focused. Sarah's unwavering passion lies in inspiring professionals to make a profound difference and unlock their full potential for sustainable success. 🕉️Sarah's versatility shines through her diverse range of talents, and her expertise is in high demand from professionals nationwide. She has been invited to speak at prestigious events and venues, including Spear Education, Western Regional, ADHA Arizona Scientific Session, Townie, and various local components. 🎤Follow Sarah to learn more:🧊 @sarah_cottingham🧊 www.incitoenterprises.com🧊 info@incitoenterprises.com

Have your team meetings been in need of productive fun? Have you questioned whether or not you could create a playful culture? Meet this week's guest star, Angela Davis-Sullivan! 🎉Angela is a Dental practice business and development coach. Angela brings over 30 years of hands-on experience while helping doctors and teams reach their full potential. 📈Angela is also a speaker and educator for dental practices. Her background as an administrator, expanded function dental assistant, New patient coordinator, and office manager, and advanced training with dental management systems is invaluable with the day-to-day operations in a dental office, with the doctor, and with the team. 🦷Angela has a special passion and skill for bringing out the best in team members and developing outstanding office managers as well as helping dentists become better leaders. 🏆Angela is often seen in publications like Observer, The Profitable Dentist, and Dentistry Today. She is also the author of her own book, “Coming Home to a Better Practice.” 📑Follow Angela to learn more:🎯 @angeladavissullivan_ads🎯 www.adaptive-dental-solutions.com