The age old question: how do you make your processes "evergreen". Well, one way is to update your models on a regular basis (for example to comply with regulations), but is that really "the process" or is it just a picture of it? Your processes come to life when someone performs them and for this you need to be able measure them. To support the process execution you can use an automation tool (a "heavy" BPMS, RPA, etc.) or you can use a lightweight low-code/no-code tool for this that business units can use themselves to solve their automation needs. Our guest in this episode is Maximilian Neumaier, who is leading the Professional Services group at TIM Solutions and is implementing their low-code/no-code automation platform for over a decade now - starting as a working student and growing into his current leadership role. In this episode of the podcast we are talking about: Maximilian's backgroundWorkflow philosophy and some examplesBenefits of automating things in a dedicated workflow toolProcess as the starting point for every automation initiativeHow to implement a process using low-code/no-code automationGeneral recommendations for your project You can reach Maximilian via LinkedIn (https://www.linkedin.com/in/maximilian-neumaier/) or TIM's website at https://tim-solutions.de. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

You have chosen to start your BPM journey and are now asking yourself the question "how *DO* I get started?". Well, one way is to look at a BPM Adoption Framework, the other is to ask someone who has done that before. We are lucky to speak with someone who fulfills both criteria - our guest today is Caspar Jans, who also already has been a guest in an earlier episode on the show before :-) Since then he has raised his profile in the BPM space and was recognized as a thought leader and Top 50 voice in operational excellence by the PEX / Process Excellence Network in 2023. In this year he not only continuous to publish his thoughts in his newsletter, but also starts a podcast in which he and his co-host look at BPM from a holistic perspective / from every angle. In this episode of the podcast we are talking about: The evolution of Caspar's thinking about BPM since the first episode we had him as a guestThe origins of his BPM Adoption FrameworkWhere it can be used (green-field or brown-field BPM implementations)The areas of the framework Caspar is easy to reach on LinkedIn and also has a website that contains his writings (and his newsletter "Process Extraordinaire Weekly" on LinkedIn here). He also starts a new podcast BPM360 which you can find here: https://www.bpm360podcast.com/. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

This episode closes out the mini series about data, and this time we talk about data modeling. Data models are some of the things that I have seen the least often in projects over the last two decades. Why is that? Is it because it is too geeky, or not interesting enough compared to, say, a process model in BPMN? But being clear about data is important when it comes to designing solution architectures (and in other use cases, such as regulatory compliance), and the three questions that you have to answer are: What is the data that we are talking about?Where do I store data and how is it transformed? Where do I ask for the data? In this episode of the What's Your Baseline Podcast we talk about: Conceptual / logical data modelingCanonical data models versus information asset viewsApplication and data (from a logical perspective) - interface designsData used in the context of processesApplication diagrams and physical data modelsData mapping in screen diagrams (wireframes)Screen navigation models for context Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

A lot of projects are just looking at processes and applications. One thing that typically does not get the limelight is the data that is needed to empower these two things. But why is that? Is it because data is "invisible" and cannot be touched or felt? Our guest today is Wiebke Apitzsch, who is working in "data" for over 15 years with companies like the Boston Consulting Group. Currently she is working in a small organization named "Datahearts" that focusses on the combination of business, data, and change expertise.Her role is the head of data strategy, in which she defines the use cases (that match the client strategy), looks at the systems that support the data strategy, and set up project and change management to make the project a success. In this episode of the podcast we are talking about: Wiebke's backgroundWhy you should focus on data in your projectsData as solid basis for discussionsChange management as key for data project successData strategyHow to implement data (the example of a brick wall)How to manage stakeholders and their potential objections Wiebke is very active on LinkeIn and you can contact her here: https://www.linkedin.com/in/wiebke-apitzsch/. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

As we all know, the majority of time in a process mining project is in some form or fashion related to data preparation and a significant lower share of time is spent on the actual analysis. There are multiple ways of getting you data into shape (SQL, visual data modeling tools, etc.), but our guest today has developed an approach and a tool to flip this time relation and shorten process mining projects significantly. Our guest today is Lotte Vugs, who, after 5 years working as a process mining consultant, co-founded Konekti to speed up data preparation for process mining. In this episode of the podcast we are talking about: Lotte's backgroundA quick reminder on what process mining isTime as a critical factor in every process improvement initiativeWhy data preparation takes so much timeWhy organizations are increasingly looking for ways to reduce the time spent on data preparation: it's all about effort vs benefitTime-efficient data preparation strategies: Now we know that data preparation is the problem, how to fix it?Managing time in large datasets You can reach Lotte via email, her LinkedIn, or go to her website getkonekti.io. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

This episode is a first for the podcast - we are not talking about something from an external perspective, but speak with someone "in the trenches" who is actively implementing BPM in an 160-year old organization. Our guest today is Martin Holling, who is working at Kemna (a road construction company in northern Germany) and who has worked at Siemens, as well as a consultant in the BPM space before. His main objective is to figure out processes and how they should be designed and implemented to be efficient and effective. Then you should think about tools that can help you digitalize your work with continual improvement and automation. Martin is also very active in the German BPM scene and is the co-host of the "BPM Stammtisch" (a regular meetup of BPM enthusiasts in Hamburg) that is organized via the New Process Pro community. In this episode of the podcast we are talking about: Martin's backgroundHis transition from Siemens to a consulting role, and his current BPM Lead role in a road construction companyChallenges in road construction industry, including competition and thin profit marginsImportance of efficiency and process improvementMartin's approach to introducing process management in a new organizationImportance of employee engagement in the processEncouragement for listeners to stay open to new ideas and strategies You can reach Martin via LinkedIn, and also via his website here: living-processes.de. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

We had a couple of episodes where we discussed the Solution / Process Lifecycle, but this time we look at it from the perspective of Business Process organizations. What we see is a distinction between the different disciplines that are needed to deliver a full solution and there are organizations that see a "them" and "us" between those.Unfortunately, I see a lot of these organizations also display a "mercenary approach" ("I am just here to create this artifact") and don't show the ownership of their part of an solution architecture and the following implementation, roll-out, and monitoring steps. This hinders them being seen as valuable parts of the team that changes the larger organization, the IT landscape, the capabilities of the enterprise. And I have seen BPM orgs struggling because of that lack of acceptance by others. In this episode of the What's Your Baseline Podcast we talk about: Phases of a BPM / Transformation projectWhere Processes and BPM (as discipline) intersectOther considerations in Process projectsTeam to assembleDeliverables to expect Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

Welcome to Season 6 of the What's Your Baseline Podcast! We’ve got another fascinating season coming up, chock full of emerging trends and leading voices from the EA and BPM space. We will be talking about customer success stories, architecture topics like “data”, and also about how to make YOUR program a success. See you there! --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

We are wrapping up Season 5 of this podcast with an episode that I was looking forward to for quite some time now – we are talking about operational intelligence. What is that, you might ask. Well it is the insights into what your complex organization does by using technology and measuring the important things, while making them visible for you as a decider when you need to take not only the “big decisions”, but all those small decisions that you take dozens or more everyday. Those micro-decisions made by many, many people in organizations that pile up and determine the ‘actual’ direction. Our guest this week is Shoeb Javed, the Chief Product Officer of iGrafx. He is a seasoned technology executive with broad experience in intelligent automation, process intelligence and enterprise software, and has a proven track record of leading product and technology teams that build amazing digital transformation solutions.Shoeb loves to collaborate with digital transformation leaders to deliver meaningful business outcomes, and is a philosopher, swimmer, and biker. In this episode of the podcast we are talking about: Shoeb’s backgroundWhat is operational intelligence?Why is it important to businesses?What technologies are available today that help companies use operational intelligence to benefit their business?How do I implement operational intelligence in my organization?How should I measure the success of my operational intelligence efforts?As a Chief Product Officer, how do you approach this in your company’s technology? Can you tell us more about what iGrafx is doing in this area? You can reach Shoeb via email or LinkedIn, and also via the company website here: https://www.igrafx.com/. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

You might have heard it in the last episode of the podcast (Ep. 59: Process Inventory), that our guest Michael Schank has written a book ;-) That triggered two things with us - first, making a WYB Shorts about the process of writing a book and become a published author, and second, nudging Michael for a giveaway of three books to some randomly drawn winners. To win, you need to do two things: Follow @whatsyourbaseline on LinkedIn (here: https://www.linkedin.com/company/whatsyourbaseline/),Add a comment to one of the LinkedIn posts that advertise this WYB Shorts episode. We will have the following/commenting period open until Dec 19, 2023 and draw three lucky winners at 1800 ET. The next day, we will reach out to them to get their mailing addresses and once the book is published (ETA end of December 2023), Michael will send them out to the lucky people. In the meantime, enjoy the Shorts episode with Michael. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

How do you plan your transformation? By looking out of the window or asking your two best friends? Or would it be better if you had an overview of all the things that your organization does - in the form of a process inventory? Michael is a distinguished thought leader and executive, specializing in addressing Digital Transformation and Operational Excellence challenges through his innovative, process-based framework. With over 25 years of experience in the Financial Services industry, he has primarily served as a management consultant, empowering clients with forward-thinking solutions in technology, processes, and risk and spearheading large-scale business and digital transformations. Michael brings a powerful combination of superior sales and delivery skills, having personally sold and delivered over $100M in consulting services.He is the author of the forthcoming book, ‘Digital Transformation Success,’ in which he introduces his groundbreaking Process Inventory framework. This promises to be a transformative approach to achieving success in the digital era, unlocking unprecedented levels of operational efficiency and strategic alignment. In this episode of the podcast we are talking about: Michael's backgroundWhy do 70% of transformations fail?What is the Process Inventory Framework?What are the potential use cases?What are key success factors in this approach?Which role play CoEs and Process Owners?What are the steps to create and maintain a Process Inventory and the connected models? Michael can be found on LinkedIn (of course) and on his website at https://www.processinventory.com/. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

Last week's episode of the podcast was a very good conversation about learning and enablement with Ron Cohen, Peter Dern, and Adam Egger, and we could have talked for hours about this topic. However, the conversation took quite a turn after I asked how the future of learning will look like. But we also were at the top of the hour and we didn't want to cut it out unheard. The solution to the problem? Another What's Your Baseline Shorts! Enjoy the conversation and -sometimes creepy- outlook into the business of learning and enablement, and let us know what you think where the future will go. Have you or your organization already started on this track? --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

How do you set up learning and enablement for your architecture/process people? What has changed since the days of instructor-led training, and where will the field of enablement go into the future (hint: it might be creepy for some of us). In this episode of the What's Your Baseline? podcast we are looking into the field of learning and enablement and discuss this topic with three experts of the field, and the background of working/having worked in process organizations. Ron is the Director Global Learning at iGrafx, and an adept and insightful learning and development professional with a 20-year career leading training strategy and programs for a diverse set of global companies. He has a proven track record of building organizational development initiatives from inception to delivery—coaching large, complex teams through content assessment, design, and implementation. Peter is the co-founder of SKLLD.de, a company that is all about Empowered Employees, Delighted Users, and Captivated Customers by combining Customer Centricity (CX), Employee Centricity (EX), and User Centricity (UX) with the power of Artificial Intelligence (AI). His focus is on leadership development and team training, and he works as a coach, trainer, author, speaker, and podcaster. As a person, he is highly driven and motivated with more than 25 years of experience in the IT industry. He believes in leading by example with a clear focus on growing talent instead of just managing people. Adam is the other co-founder of SKLLD. For over a decade, he has helped visionary teams worldwide build highly innovative products and cultures focused on customer satisfaction. Adam's training sessions teach teams innovation methods, optimization strategies, and how to use AI to be 10x more efficient at work. The end result? Customer-centric products, cost savings after a few days of workshops, new revenue streams—and owning the future of your industry.When Adam is not obsessing about innovation and AI, you can find him shaping our future leaders - he teaches young people communication, creativity, AI skills, and empathy, so they can thrive in an AI-powered world. In this episode of the podcast we are talking about: Our guest's backgroundsTraining/coaching/enablement (sender perspective) vs. learning (receiver perspective)What brings people to learn?Continuous learning as culture (and business benefits of it)Demands of reducing training/enablement timeThe influence of AI on learning and what to learnWhat to focus on in a corporate learning environmentImplications for learning content creationHow to measure the value of learning and enablement? All three can be found on Linked In: Ron Cohen, Peter Dern, Adam Egger. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

You bought the tool and now the most critical question for your success comes up: “Now what?”. This leads to these questions: what you can do in the tools, what can you expect, and -maybe most importantly- what do you do after you’ve done a part of the analysis. You also need to have a “meta process” on how to approach a Process Mining project. These are all the topics that we are talking about in this episode of the What’s Your Baseline? podcast. Since this is a comprehensive (and long) episode, I have added timestamps to the different topics, so that you can find the snippets that are relevant for you after listening to the whole episode 🙂 Process Mining project approach High-level Process Mining AnalysisDetailed Process AnalysisAnalysis Presentation The full show notes, including time stamps and graphics can be found at whatsyourbaseline.com/episode57. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

Implementing a tool or standing up a new capability can be a complex task. Standing up a Center of Excellence as part of this implementation can help ease the pain for new users. However, it is not always clear what a CoE shall do and how it is integrated into an organization (or where it is located in the org structure). In this episode we are talking with Thi Nguyen about exactly this topic, and he has some interesting -and maybe sometime controversial?- opinions about this topic. Thi is a Vice President at SAP in Asia and spent a significant amount of time in various positions at Siemens in Vietnam, Germany, the UK, and the Czech Republic - being a CIO as well as a CFO, and leading CoEs. However, his passion lies in sharing his knowledge and ideas in two shows: "Tea with Thi" and "Differential Hallucinations". In this episode of the ⁠podcast⁠ we are talking about: Thi's backgroundWhat is a Center of Excellence?How are they structured?What is the business case for a CoE?How do you stand up a CoE?When do you move on from a Center of Excellence (think a hamster lifespan)?Do you need a COE for each technology or each process?What's next? Thi is very active on LinkedIn with is "Tea with Thi" and can be found here: ⁠https://www.linkedin.com/in/teawiththi/⁠. Please reach out to us by either sending an email to ⁠hello@whatsyourbaseline.com⁠ or leaving us a voice message by clicking ⁠here⁠. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

The way how we communicate and learn has changed over the last couple of years. One contributing factor is podcasting (or videocasting - we are no purists over here at What's Your Baseline?). By now there are tons of excellent podcasts about Business Process Management, Process Mining, and Enterprise Architecture out there free of charge for you. We thought that it was a good idea to look at this phenomenon and invited three former guests of our show who also run their successful podcasts to discuss the impact of podcasting for our discipline. Listen to our panel session with Josèphe Blondaut, Mirko Kloppenburg, and Jakub Dvořák. In this episode of the podcast we are talking about: Why did our guests start their podcasts?Which hurdles did they encounter?Do you think podcasting is relevant for the discipline and how is their audience's reaction?What were favorite moments from their podcasting days?What has podcasting done for you, your career, your company, and how did you see this realized and measured?How do you increase reach?What are some hard earned best practices that helped propel the success in podcasting? If you like to connect with our panel you can find them here on LinkedIn: Jakub Dvořák, Josèphe Blondaut, and Mirko Kloppenburg. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

This is another What's Your Baseline? Shorts episode and we are following up with the guest from our last episode, Moritz Berger. Moritz took the APQC Process Classification Framework and imported it into "The Brain" to visualize the breakdown and connectivity of processes to each other. Since this Shorts consists mostly of a demonstration, you might want to watch at it on Spotify, YouTube, or on our website at whatsyourbaseline.com/shorts10. And if you like to click through the Brain for yourself, please go here: https://bra.in/3qzgr6. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

We spoke about frameworks and reference content as accelerators in a previous episode (listen here), but one of those is pretty popular here in North America, so that we have a deeper look into the APQC Process Classification Framework today. We are talking with Moritz Berger about the ins-and-outs of APQC, and will extend this conversation with another What's Your Baseline Shorts in a week from now (WYB Shorts 10). Moritz is a senior leader with credentials in technology strategy, management consulting, sales, business development, marketing, and enterprise architecture. He has 20+ years of global industry experience including AWS, KPMG, and Microsoft and is a trusted advisor to Fortune 500 organizations. In this episode of the podcast we are talking about: Moritz' backgroundWhat is APQC and the PCF?What is the structure and what is included?Who is the framework for and which use cases can be covered?What are the benefits of using a structure like the PCF?How to get started?Considerations and lessons learned If you like to connect with Moritz, reach out to him via LinkedIh here: https://www.linkedin.com/in/moritzberger/. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

Process Management has a bad reputation of downsizing, replacing humans with bots, and all those other things that one relates to "bad capitalism". But there are also other ways to include humans into process management that are outside of these parameters. And, believe it or not, you still need humans to analyze, design, and improve processes. Today we are talking with Christoph Piller about the topic of subject-oriented process management. Christoph, also known as the Process Wizard, has a focus on (S-)BPM, Hyperautomation, Process Sprint, and AI, I empowering businesses and individuals to excel. He offers personalized coaching, consulting, and training in (subject-oriented) BPM, Hyperautomation and Process Sprint Week. He wants you to experience the power of Hyperautomation and AI as a BPM assistant, optimizing processes for maximum efficiency. In this episode of the podcast we are talking about: Christoph's backgroundWhat is S-BPM?Why should one care about subject-oriented process management?How do you model this (using the PASS notation - Parallel Activity Specification Scheme)Why hasn't S-BPM conquered the world?What is next for S-BPM? You can find Christoph on LinkedIn, Twitter, TikTok, YouTube, and on his website. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support

Sometimes you have to mix up things a bit and come down to the level of practicality ... in this case we are looking at process-bility in this week's episode of the podcast. What that is? Oh, it is the approach to process modeling that our guest Kevin Tan has developed. Kevin is an accomplished Business Process Analyst with more than 20 years of global experience gained through roles in Australia, Singapore, Taiwan, Thailand, Malaysia and the UK. His industry experience includes insurance, supply chain, utilities, technology, HR, education and telecommunications. Kevin helps organizations create sustainable competitive advantage by establish Process Governance Framework and Architecture, continuous business process improvement, implementing modeling best practices, ensure quality BPM models and uplifting BPM competency. In this episode of the podcast we are talking about: Kevin' backgroundThe creation of Process-bility and how it came to thisThe three layers of Process-bility - why, how, whatHow to apply the three layers to your process diagrams, especially to accomplish storytelling, visual balance, and simplicity You can find Kevin on LinkedIn, or connect with him via the process-bility website. Please reach out to us by either sending an email to hello@whatsyourbaseline.com or leaving us a voice message by clicking here. --- Support this podcast: https://podcasters.spotify.com/pod/show/whatsyourbaseline/support