Building Your Legacy

43 SONGS • 2 HOURS AND 46 MINUTES • AUG 16 2011

22

Improving or eliminating business processes

04:17

23

Telephone tag - don't play

03:42

24

Develop a value-added engineering mentality

04:41

25

Answering the magic wand question

04:36

26

Attitude and common sense

04:07

27

Articulate business values

03:06

28

Four key employee benchmarks

02:59

29

Recipe of a good manager

04:59

30

Delegating versus abdicating

03:26

31

Upward delegation and empowerment

04:21

32

Applying the 80/20 rule and the 20/60/20 rule

04:30

33

Cultivating and rewarding great behaviours

03:14

34

Becoming a teacher

02:50

35

Mind your ABC customers and sell your D's

02:31

36

Choosing the right customer

04:15

37

Increasing the average value of a sale

03:10

38

Guarantees and risk reversal

04:28

39

Perceived value for customers

04:13

40

Lifetime value of a customer

03:24

41

Getting customers to come back more often

03:49

42

WII-FM - The Language of Sales

03:20

43

Epilogue

04:00

℗ 2011 Building Your Legacy © 2011 Ronald Coleman