Checking on your staff regularly, or as Disney executives say, “Walking the Park,” is critical to ensuring there is no reality gap between how you think staff are trained vs how staff really perform their jobs. Gathering facts and feelings is key to discovering what is working and not working from a staff perspective. Doug Lipp leads a lively discussion with Dr. Nick Rashid and Dr. Tonia Bradley sharing how they use positive and negative feedback gathered to develop their teams.
Are YOU “Walking the Park”?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.