371: Marketing’s Role In The Customer Experience featuring Shep Hyken, Customer Service and Experience Expert

Mind Your Business With Yitzchok Saftlas

Jul 24 2023 • 57 mins

  • Wording affecting the images customers have of a company.
  • Delivering a good customer experience to leave clients talking about you – a powerful form of marketing.
  • Convenience factor – what is it and how does it affect marketing a product?
  • Managing customer experience to retain customers.

In this fascinating episode, Shep Hyken will explain how marketing plays a role in the customer experience.