"We can improve our IT stuff as much as we possibly want but if it doesn’t somehow translate into some business gain then we’re really just wasting time and money.” – Carlos Casanova
In today’s episode, I'm speaking with Forrester analyst Carlos Casanova about AIOps: What it is, who's using it and how it's being deployed to help businesses run more efficiently and effectively by prioritizing IT services delivery.
Carlos along with Forrester analysts Glenn O'Donnell, Audrey Lynch and Diane Lynch is the co-author of report “The 3 Stages of Preparation for AIOps” that lays out the foundational elements IT and business Leaders need to understand in order to introduce AIOps into their organizations.
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