Keys to the Customer Experience Listening for accuracy, not assumptions-This Feels Right!

This Feels Right: TFR

Jan 17 2020 • 53 mins


What are the keys to a 5 Star Customer Experience? If you want to understand how being of service and creating an exceptional experience is a must to influencing, this episode is going to feel right. TFR *Guest-Star*: Shannon Rinella, Senior Director of Global Learning + Development for Marriott International, and adjunct professor at Georgetown University’s Masters in Global Hospitality shares her passion and insights on how brands and their people can deliver exceptional experiences. PLUS: I share the tips you need to "Listen for accuracy, not your assumptions" Listening skills affect organizations globally- and less then 2% of people have had any type of formal training in it. "A gap in training" says the Harvard Business Review- considering that we misinterpret, misunderstand or change 70-90 % of what we hear! Listening for clues and cues and why it matters to your guests- feels right! --- Send in a voice message: https://anchor.fm/thisfeelsright/message