Oct 9 2023
Attitude, Actions, and Why Many Businesses Stay Small
Show Notes:In this episode of the Grow Business Podcast, host Cory Mosley and co-host Kerry James discuss the five pillars of business growth and the importance of identifying and overcoming challenges within these pillars.
They also discuss why many small businesses stay small and the factors contributing to their lack of growth. Cory emphasizes the significance of attitude and actions in running a successful business, using examples from the HVAC industry and their own experiences.
Cory and Kerry also discuss the importance of customer service, processes and procedures, and seeking outside perspectives.
The intro and greetings [00:00:00]The five pillars of business growth [00:01:01]Why small businesses stay small [00:05:30]The reason most businesses don’t reach $1 million [00:08:23]Attitude and actions as the separator [00:08:51]Importance of accountability and tangible investment [00:13:29]Topic 1: Attitudes and Actions [00:16:37]Topic 2: Processes and Procedures [00:17:44]Topic 3: Soliciting Reviews [00:21:05]The lack of completion in courses [00:25:18]The importance of customer service [00:27:24]The significance of processes and procedures [00:31:21]The importance of customer-centric policies and procedures [00:34:27]Efficient booking process for thought leadership interviews [00:35:28]The negative impact of poor duty of care and lack of processes [00:38:27]Identify, Isolate, Attack [00:43:09]Cheap and Good Rarely Go Together [00:44:07]Avoiding Mistakes for Success [00:47:27]
Introduction of hosts and podcastDiscussion of the five pillars of business growth: mindset, marketing, sales, operations, and peopleMention of an upcoming interview with Pegine, a Leadership SpeakerMention of Sweet Booty 45 follower on TikTokReasons why small businesses stay smallFactors that contribute to small businesses failing to reach $1 million in revenueImportance of attitude and actions in business successImportance of customer service and accountabilityImportance of adopting a larger corporation mindset and efficient processesImportance of seeking outside perspectives and experiences in business challengesImportance of customer-centric approach and processesImportance of having processes and procedures in place for consistent service deliveryImportance of changing attitudes and embracing processes and procedures for business growthDesire to impact listeners’ businesses and provide actionable advice
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