PODCAST

Agency Intelligence

Agency Intelligence

AI Podcast Network is your top insurance podcast network with many unique series that let you hear from both agency owners and industry influencers. Learn from real agents in real agencies, get the latest and greatest that thought leaders in the industry have to offer, and more!

Start Here
Digital Insurance Pint: Theo Duchen, Co-CEO Acturis – How it Oughta Be
Yesterday
Digital Insurance Pint: Theo Duchen, Co-CEO Acturis – How it Oughta Be
London was calling at 10:00 pm UK time when the Digital Insurance Pint Podcast team jumped across the pond for our podcast with the man nicknamed Duke. Theo Duchen, like Steve Jobs, Bill Gates and every other great tech entrepreneur, started Acturis in his basement 20 years ago. Fast forward to today, and Acturis has over 870 employees and does business in 6 countries. Theo, over the last 20 years, has been co-CEO with his business partner David McDonald and they have successfully made this work. To top all this off, his Favorite Canadian Singer is Alanis Morisset, isn’t that ironic. Over a good Camden pale Ale, we discussed with Theo the following items: We unpack why Acturis bought Zycomp Systems (Power broker), the 2nd biggest BMS in Canada and what they were planning on doing with it in 2021 and beyond. We discover how their multi-tenant SAAS platform is loved by small brokers, big brokers, consolidators, aggregators, MGA’s, insurers and broker networks. We learn they are one of the world’s only vendors who do 50% of their transactions through electronic trading. We dig into why Acturis has Phil Colin’s invisible touch with carrier connectivity and have a stranglehold on connectivity in the UK. We discuss electronic trading and broking in a box. In true Alanis style, the digital insurance pint Podcast team of Tom Reid, Steve Earle, Adam Mitchell, and Jeff Roy discuss everything; you Oughta know about Acturis. Listen and determine if Acturis will become the Jagged little pill that catapults the Canadian broker distribution channel to the next level in connectivity and customer experience. Resources: Tom Reid Jeff Roy Steve Earle Adam Mitchell Digital Insurance Pint Podcast
Digital Insurance Pint: Theo Duchen, Co-CEO Acturis – How it Oughta Be
Yesterday
Digital Insurance Pint: Theo Duchen, Co-CEO Acturis – How it Oughta Be
London was calling at 10:00 pm UK time when the Digital Insurance Pint Podcast team jumped across the pond for our podcast with the man nicknamed Duke. Theo Duchen, like Steve Jobs, Bill Gates and every other great tech entrepreneur, started Acturis in his basement 20 years ago. Fast forward to today, and Acturis has over 870 employees and does business in 6 countries. Theo, over the last 20 years, has been co-CEO with his business partner David McDonald and they have successfully made this work. To top all this off, his Favorite Canadian Singer is Alanis Morisset, isn’t that ironic. Over a good Camden pale Ale, we discussed with Theo the following items: We unpack why Acturis bought Zycomp Systems (Power broker), the 2nd biggest BMS in Canada and what they were planning on doing with it in 2021 and beyond. We discover how their multi-tenant SAAS platform is loved by small brokers, big brokers, consolidators, aggregators, MGA’s, insurers and broker networks. We learn they are one of the world’s only vendors who do 50% of their transactions through electronic trading. We dig into why Acturis has Phil Colin’s invisible touch with carrier connectivity and have a stranglehold on connectivity in the UK. We discuss electronic trading and broking in a box. In true Alanis style, the digital insurance pint Podcast team of Tom Reid, Steve Earle, Adam Mitchell, and Jeff Roy discuss everything; you Oughta know about Acturis. Listen and determine if Acturis will become the Jagged little pill that catapults the Canadian broker distribution channel to the next level in connectivity and customer experience. Resources: Tom Reid Jeff Roy Steve Earle Adam Mitchell Digital Insurance Pint Podcast
Cease & Desist: Insurance Agents from Around the World!
2d ago
Cease & Desist: Insurance Agents from Around the World!
In this episode of Cease & Desist podcast, Sean, Andy & Ryan welcome some of their favorite people in the industry, Bradley Flowers and Scott Howell! If you have an interest in mini horses, then this is the episode for you!
Agency Freedom: E59: Michael Zalle On Lifting Up Your Health And Safety Tools
3d ago
Agency Freedom: E59: Michael Zalle On Lifting Up Your Health And Safety Tools
In this episode of Agency Freedom Podcast, James talks with Michael Zalle, founder and CEO of Yellowbird, an environmental health and safety consulting company.   Episode Highlights: Michael tells James about the growth of Yellowbird since its inception three years ago. (4:37) Michael shares his background story, and what Yellowbird does in the industry. (11:48)  Michael explains that he started Yellowbird because the concept of skill set on demand was very interesting to him and he saw how useful it could be in the field of environmental health and safety that requires regular training. (16:36) James talks about how Yellowbird could help a small agency act big with the wealth of services they provide. (22:21) Michael talks about how people in the industry are starting to rely on third-party providers to outsource work for them. (31:29) Michael shares that the number one use case that they have in Yellowbird, is the hard to insure, those with unique risk profiles. (38:28) Michael explains that there is a big difference between an accident and an incident. (44:48) Michael shares that anything that is risk-related can generally be solved within 24 to 48 hours with Yellowbird because he has thousands of people in hundreds of locations. (46:20) James explains that Google is not research, but the Urmi International Risk Management Institute, and National Alliance ISO manual, is research. (52:00) Key Quotes: "I started Yellowbird, basically, in the back of an Uber, because the concept of skill sets on demand was very interesting to me. But the concept of commoditization of human beings was not interesting to me." - Michael Zalle "I always say there's a line of value. And as long as we stay within the line of value, then everybody wins." - Michael Zalle "To be truly helpful, you need to have resources. And so for me, I look at what I do, as the magic bag behind the broker. If it has to do with anything that's risk related, Yellowbird can generally have it solved within 24 to 48 hours." - Michael Zalle Resources Mentioned: Learn more about Yellowbird at our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: us at podcast@agencyfreedom.com with ideas, questions, complaints or your favorite grilling recipe.
Power Producers: A Botched Submission
3d ago
Power Producers: A Botched Submission
In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck talk about the importance of having driver selection criteria established on the front-end and communicating that to your clients. Episode Highlights: David talks about the call that he had with someone where they talked about a contentious meeting all based on having drivers with bad driving record. (2:07) David talks about how bad driving records are impacting the hiring plans of companies. (4:41) David discusses the importance of providing a driver selection criteria. (6:49) David shares that many companies who have bad comp claims are auto-related. (9:13) David explains that your agencies need to have criteria established and clients should be MVR’s in house. (10:05) Kyle asks David if there are any restrictions on employees accessing their MVR. (12:33) Tweetable Quotes: "I'm pretty sure that everybody that is looking for a job in the trades right now has a crappy driving record. That's just my theory because the ones who don't are always getting hired." - David Carothers "I think that you know, if the client is of decent size, you're totally right, they should have some sort of MVR check capabilities on their end" - Kyle Houck Resources Mentioned: David Carothers Kyle Houck Florida Risk Partners The Extra 2 Minutes
RHS 148 - Sarah Muniz on Helping Women Find Their Undiscovered Voice in the Insurance Industry
4d ago
RHS 148 - Sarah Muniz on Helping Women Find Their Undiscovered Voice in the Insurance Industry
In this episode of The Ryan Hanley Show, Ryan Hanley interviews Sarah Muniz, producer at Home Team Insurance and author of Undiscovered Voices: Unlocking the Potential of Women in Insurance. She joins the podcast to talk about why women need to play a larger role in the future of insurance. This is a tremendous episode of the podcast that you don’t want to miss… Episode Highlights: Sarah discusses the origin story of her book, which is based on her and other women’s struggles to move into a leadership position as women in the industry. (4:16) Sarah explains that the major problem that she wants to solve is showing that we have more than enough talent in the industry. (12:25) Ryan discusses the idea of how many women in the 61% have truly wanted to be in a leadership position. (14:43) Sarah talks about different types of barriers she thinks will affect the percentage of women in leadership roles. (17:00) Sarah compares the profits of a diverse firm to those of a company that is not diverse. (23:37) Ryan explains that he is willing to take anyone regardless of their situation as long as they are willing to show up and work hard and play in our culture. (26:37) Sarah shares that if women get more opportunities, it also creates opportunities for minority groups. (30:24) Sarah elaborates that the only factor that should come into play when hiring is if the person is going to fit into the team. (38:03) Ryan explains that he thinks that there is a major gap in quality leadership in the industry. (43:02) Sarah shares that the key to being at a higher level is to support yourself for more opportunities. (48:42) Ryan explains that everyone should control their personal brand in order to control their career. (52:01) Key Quotes: "If someone is talented and willing to work hard and fit in your culture, they should absolutely have the option to come work for you or with you." - Sarah Muniz "The other problem that I have seen is that a lot of times women are hired into service positions, whereas men are hired right into producer positions." - Sarah Muniz "I do believe that you should make a name for yourself and have your own personal brand, outside of your employer to where you're making a name for yourself. I do 100% agree that you should do that. The part that is hard, and it's happened with me, is having your own personal belief system and brand can actually gets you in trouble with whoever you're employed by." - Sarah Muniz Resources Mentioned: Sarah Muniz LinkedIn Home Team Insurance Insurance Nerds: Undiscovered Voices Amazon: Undiscovered Voices Reach out to Ryan Hanley
Millionaire Insurance Producer: The Insurance Industry's Best Prospecting Script
4d ago
Millionaire Insurance Producer: The Insurance Industry's Best Prospecting Script
Setting appointments with new prospects is hard. But it's also one of the most important things a producer needs to improve at in order to win new clients. "Scripting" (what you say or write to your prospects) is the difference maker for all of it. In this episode of the Millionaire Insurance Producer podcast, host Charles Specht outlines what is potentially the best prospecting script in the entire insurance industry, as well as how you can personally edit it to make it your own. Episode Highlights: One of the most difficult challenges, according to Charles, is getting over the point of hesitancy. (2:37) Charles explains that the insurance industry's best prospecting script is the one that works for your unique prospect. (3:40) Charles mentions that anything you provide your prospect in return for an hour of their time must be meaningful and simply understood. (5:55) Prospecting, according to Charles, is not easy, is not pleasant, and is challenging. However, if you want to establish a million-dollar book of business, you'll need to persuade individuals to meet with you. (07:29) Charles provides samples of the top prospecting scripts in the insurance industry. (11:23) Charles explains that everything is constructed on the micro-niche, and you must start there. (17:04) Charles discusses why he typically encourages insurance salespeople to have their first script be fairly price sensitive, so that it resonates with everyone. (29:48) Charles mentions that the finest prospecting script for the insurance sector must fit the needs of the individual you're interacting with at the time. (30:42) Key Quotes: “If you don't have many different scripts to use for your prospects, you are probably not getting the results you want.” - Charles Specht “Focusing on how to set appointments is probably the smartest thing you will ever do in your career.” - Charles Specht “As you're figuring out what your script and your pitch and your cold call carrot is, you have to really understand what is one of the main problems they're dealing with. Because whatever you're saying has to be a solution to that problem. And if you don't understand your prospect's problems, the solution that you have to offer really isn't going to be that great.” - Charles Specht Resources Mentioned: Reach out to Charles Specht Permission Network Insurance Agency, Inc.
Power Women In Insurance: Using Data To Make Commercial Insurance Easy with Andrea Gioia of Coterie Insurance
5d ago
Power Women In Insurance: Using Data To Make Commercial Insurance Easy with Andrea Gioia of Coterie Insurance
In this episode of Power Women In Insurance, Teresa Kitchens sits down with Andrea Gioia from Coterie Insurance. Andrea talks to us about how Coterie is building out the technology to quote commercial insurance quickly and efficiently. Episode Highlights: Andrea talks about her background and what led her to Coterie. (1:29) Andrea shares that their mission at Coterie is to build and foster a world-class team and to bring speed, simplicity, and service to small businesses or commercial insurance. (4:31) Andrea explains how they are constantly learning and iterating around what data they have available. (6:45) Teresa talks to Andrea about the importance of data and how it is being secured. (8:46) Andrea talks about why they focus more on small commercial, which have 10 employees or less. (12:14) Andrea discusses several parts of their process and the teams that are responsible for these specific processes. (14:49) Andrea explains that they sell directly to a policyholder through their quote flow. (16:09) Andrea and Teresa agree that most people who own a company don't know anything about insurance, and also don't want to know anything about it. (19:18) Andrea shares their future plans at Coterie which include honing in on and continuing to iterating the data as well as adding lines of coverage and the ability to quote multiple lines at the same time, even with different carriers. (21:00) Key Quotes: "Our values are so important to us. They're intelligence, integrity, passion, and humility. But when you have that combination, it's so magical." - Andrea Gioia  "I would say most people that own a company don't know anything about insurance and don't want to know anything, so they are looking for an agent. They want to be taken care of. And so I think the demand is certainly still there." - Andrea Gioia "What I'm most excited about is iterating on our confidence models on our data. We're going to get really good at being able to hone in on what data is actually needed, and the right sources to bring that in." - Andrea Gioia Resources Mentioned: Andrea Gioia LinkedIn Coterie Insurance Contact Teresa Kitchens Sterling Insurance Group
Power Producers: Throwback: The Riches are in the Niches with Bob Klinger
5d ago
Power Producers: Throwback: The Riches are in the Niches with Bob Klinger
In today’s throwback episode of The Power Producers Podcast, host David Carothers and co-host Kyle Houck, interviews Bob Klinger, President and CEO of Klinger Insurance Group located in Germantown, Maryland. Bob discusses his military background, what brought him into the insurance industry, marketing strategy, his staff, and giving back.    Episode Highlights:  How did Bob Klinger get into the insurance industry? (2:49) Why did Bob Klinger decide to start a dry cleaning business? (5:37) Bob explains the importance of working in various roles to understand the pieces and parts of what made their operations tick. (8:36) Why does Bob take his staff on field trips? (13:23) Bob shares how his Ranger mentality impacted his managing style and how he has evolved. (15:26) Everyone that holds a desk at Klinger Insurance Group has to hit numbers, daily/weekly goals, and incentives. (17:26) Hiring and probationary periods. (18:24)  Prioritizing your daily routines. (26:41) Using your CRM and tracking outbound calls. (28:46)  Why is it important to execute a defined process? (30:58) Marketing, advertising, and giving back to the community. (39:01)   Tweetable Quotes:  “I think that if anything gives me chills, it’s giving back. You know, I grew up pretty easy, I grew up pretty poor, and so being in this industry has given me a blessing and a standard of living to give back.” - Bob Klinger “No matter who you are, you have to execute the process that has been defined, that has been proven to be successful to perfection.” - David Carothers  “I just realize that not everybody's going to think like you; in some cases, that's good.” - Bob Klinger   Resources Mentioned: David Carothers LinkedIn Kyle Houck LinkedIn Bob Klinger LinkedIn Klinger Insurance Group
Blessed Are The Flexible, For They Don't Get Bent Out Of Shape
6d ago
Blessed Are The Flexible, For They Don't Get Bent Out Of Shape
In this episode of Agents Influence podcast, host Jason Cass interviews Mark Engels, Chief Executive Officer at ePayPolicy. Mark talks about how ePayPolicy simplifies the digital engagement strategy for your agency and what makes for a great customer experience. Episode Highlights: Mark talks about what ePayPolicy is and the issue it addresses in the insurance industry. (2:17) Mark explains that he hates to lose and expects to win, but remembers the ones he lost more than the ones that he won. (3:20) Mark shares that he believes that it is a strong combination of both skill and luck that got him to where he is today. (3:54) Mark shares his background story and how he started in the business. (4:43) Mark explains that the foundation of ePayPolicy's vision is to solve one of the largest pain points of all agencies and brokers, processing the paper check. (12:34) Mark shares that over the past 10 years, almost all the experiences in the insurance industry have become digitized. (15:08) Mark shares the story of how ePayPolicy initiated building an acquisition team that led him to have the opportunity to join. (16:19) Mark talks about the service they call “Checkmate”, which takes the ePayPolicy platform and moves it from digital accounts receivable management to accounts receivable management, regardless of payment method. (18:51) Mark shares that he is currently reading "Super Pumped" which is a story about Uber. (24:21) Key Quotes: "If you think about our business, and where we sit in the ecosystem, you know, we're in a unique place in that we serve all the constituents in the industry." - Mark Engels "As we think about the way the world has moved here, you know, over the past, let's call it, you know, five to 10 years, or more, almost all the experiences that we have, have become digitized." - Mark Engels "It is why we exist, to help make that simpler, and to help these companies within this broad and fantastic ecosystem of insurance, simplify their daily life in the back office and make it a great experience for their insurance." - Mark Engels Resources Mentioned: Mark Engels LinkedIn ePayPolicy Reach out to Jason Cass  Agency Intelligence
Age of Indiependence: "Sorry" Is Not Enough
1w ago
Age of Indiependence: "Sorry" Is Not Enough
Our creative energy kicks in when there is a problem to be solved! Don't miss this energizing convo on Age of Indiependence podcast with Quantum Assurance International’s Director of Education, Amanda Mapp. It turns out clients want us to solve real problems, and over-apologizing keeps us from seeing the best outcomes. This is an episode you don't want to miss! Episode Highlights: Amanda believes that fear of judgment or rejection keeps us from taking risks because we don't see risk as something that will benefit us regardless of the outcome. (8:56) Amanda agrees with Katlyn that if we can educate our children to have a mentality change, it will be tremendous for their risk tolerance and desire to take more risks. (11:38) Amanda discusses why the price is the most painful aspect of a policy. (15:41) Amanda discusses what factors influence her satisfaction. (18:47) Amanda believes that in the insurance industry, we must be extra creative in order to solve challenges (25:44) Amanda explains that regardless of where we were raised geographically, how we sound in general, not just like the things we say, can affect how the call will flow, and that the person on the other end of the line will impact how that discussion goes. (27:10) Amanda emphasizes the importance of associates understanding that they too are consumers. (29:53) Amanda explains that, instead of sharing a story, we may ask some questions to learn more about the client's situation, which also builds connection and ultimately works towards the goal of addressing an issue. (32:14) Amanda explains that switching the roles of customer and associate is one method to encourage people to understand how something sounds. (33:38) Amanda discusses why it is important to practice dealing with situations in stressful scenarios. (36:24) Amanda mentions TikTok as a wonderful way to learn that has a lot of very excellent knowledge since there are so many extremely educated and really talented individuals on there sharing their experiences and spreading a lot of information (38:12) Key Quotes: “Being a success is subjective but somebody being satisfied is internal.” - Amanda Mapp “In insurance, we have to get extra creative with solving problems. Because we don't have a one size fits all solution for people, at least it shouldn't be that way. So, we have to think outside the box and think how do we, adjust coverages or look at different carrier options to make sure that a customer's problem is actually being solved at the end of the day.” - Amanda Mapp “I think there's a disconnect sometimes where our associates don't always realize that they're also consumers. So they put themselves in only the suit, you know, in the worker position, right? And they don't think about themselves as the consumer.” - Amanda Mapp Resources Mentioned: Amanda Mapp Linkedin Reach out to Katlyn Eggar Quantum Assurance International
Millionaire Insurance Producer:  Get Ready to Pivot!
1w ago
Millionaire Insurance Producer: Get Ready to Pivot!
If you're like most insurance agents out there, you're not getting the new business commission results you know you're capable of. You're either not prospecting enough, prospecting inefficiently, not setting enough appointments, not sure how to transition to asking for the signed Broker of Record Letter, or how to close the business if you go through a quoting process. Usually, this boils down to doing things over and over and over again that do not work or do not get a high enough ROI.  In this episode of the Millionaire Insurance Producer podcast, host Charles Specht will talk about how you should Pivot, what to Pivot to/from, and how to determine if the Pivot you make will be profitable or not for you or your agency. Episode Highlights: Charles explains that a common issue that people have is that they can't stop doing one thing and start doing something else. (4:53) Charles shares that pivoting starts at the very beginning of the building process. (7:02) Charles talks about his experience working with a very large agency over the last three years. (10:23) Charles advises listeners to start utilizing some of the technologies that are out there, such as InsurTech. (14:50) Charles explains that you need to have more prospects in your database than you think is necessary. (19:17) Charles explains that the pivot and the database are important as you cannot call the same account every couple of weeks. (23:38) Charles shares that it does not make sense for you to keep doing something that doesn't get you results. (25:36) Charles shares some of the things that would cost you zero dollars but still help you in your success. (28:20) Charles explains that you need to step back and begin to list the things you need to pivot and go through them one at a time. (29:14) Key Quotes: "You need to take a step back, begin to look around at the things that you need to pivot, and make that change today." - Charles Specht "Tech really doesn't help you to sell; that's completely different. You need to be able to persuade, you need to be able to ask for the business, you need to be able to prospect, you need to be able to do all of that." - Charles Specht "If you're actually you're able to do certain things in certain ways, and you can help yourself by including technology into your entire process, then I would say it would probably make financial sense for you to actually do that." - Charles Specht Resources Mentioned: Reach out to Charles Specht Permission Network Insurance Agency, Inc.
Power Producers: Throwback: Beards and Buffett with Jason Kilgo
1w ago
Power Producers: Throwback: Beards and Buffett with Jason Kilgo
In this throwback episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Jason Kilgo, Founder of KilGO Insurance. Jason talks about how they treat their clients, providing the best rate with a good policy, and making sure their clients are satisfied. Jason also shares how his team has been working remotely even before the quarantine and how he manages Zoom meetings with clients. Episode Highlights: Jason explains where he came from, and how he got into where he’s at today. (17:03) Jason shares how he met Warren Buffet. (19:47) Jason shares one thing he learned at the shareholder meeting. (24:04) Jason shares why he chose the insurance business. (24:41) Jason says that he got a big ego and a lot of ambition personality in his early 20’s. (26:17) Jason shares what makes him do mortgages. (27:19) Jason shares why he decided to get back into insurance. (29:26) Does Jason ask everyone if they’re delighted at the end of the call? (30:15) Jason says that mortgages really gave him flexibility and entrepreneurship. (33:25) Jason talks about his strategy. (34:02) Jason says that if you call his company, you can expect the best rate with good policy coverage. (35:28) How often does Jason normally work from home? (43:21) What are the things that Jason looks for when he’s at meeting with loan officers in terms of partnering? (44:28) Jason thinks that having a survey is important. (55:03) Jason shares how they treat their clients. (56:53) Tweetable Quotes: “If I'm going to sell something, I want to sell something that's a need. I don't want to sell a want.” - Jason Kilgo “The number one thing for a culture of what people want out of a job is they want freedom.” - Jason Kilgo  “I think we're good, but we could be better” - Jason Kilgo “I feel like every job has been a great stepping stone to where I am now.” - Jason Kilgo Resources Mentioned:  LinkedIn- David Carothers  LinkedIn- Kyle Houck LinkedIn- Jason Kilgo KilGO Insurance
Digital Insurance Pint: Gore Mutual COO Paul Jackson – Big Moves Big Goals
Jun 19 2022
Digital Insurance Pint: Gore Mutual COO Paul Jackson – Big Moves Big Goals
In this episode of the Digital Insurance Pint Podcast, Paul Jackson joins the show. Paul’s favorite Canadian singer is Bryan Adams. Dopey is his favorite dwarf. He is also a fanboy of one of the smartest CEOs in Canadian insurance history, Charles Brindamour of Intact Insurance. However, more importantly, as Chief Operating Officer at Gore Mutual, Paul is part of an astonishing team that has redefined a historic Canadian Mutual insurance company, with deep roots in the Canadian P and C industries, with a new strategic strategy plan, code-named – The Next Horizon. During our Garrison Pucker Up pint with Paul, we boldly dig into Gore Mutual’s Next Horizon strategy. We discuss the management changes and strategy shift Gore has made to hit their aggressive east to west expansion plans to grow into a top 10 insurance company in Canada with two billion dollars in premium. The Pint Podcast team unpacks the key parts of their new strategy, which consist of four main pillars Purpose Driven Digitally Led National Expansion Insurance Retailing We discuss the technology flip from Duck creek to guidewire and talk about Gore’s brokerage ownership in the Insurance Store. Join Tom Reid, Adam Mitchell, Steve Earle and Jeff Roy as they, Cut like a knife into all the cool things Paul Jackson and the Gore Mutual team are doing. Resources: Tom Reid Jeff Roy Steve Earle Adam Mitchell Digital Insurance Pint Podcast
Agency Freedom: E58: Pat Mulroy On Getting Ready For The Embedded Insurance Tidal Wave
Jun 17 2022
Agency Freedom: E58: Pat Mulroy On Getting Ready For The Embedded Insurance Tidal Wave
In this episode of Agency Freedom Podcast, host James talks with Pat Mulroy, Head of Distribution for Tarmika. Episode Highlights: Pat shares his career path in the insurance ecosystem. (4:51) Pat talks about what Tarmika is doing on the embedded side and that led to his position there. (6:25)  Pat explains that Tarmika sees embedded insurance as something they can offer to both consumers and agencies as an additional distribution method, a starting point, but not something that is going to complete the full journey. (11:33)  James shares his experience of going to a Coldplay concert and using Allianz concert ticket insurance. (16:09) Pat explains why the ability to offer multiple carriers from certain embedded offerings is very unique. (21:01) Pat shares that their new product, which is called "The Tunnel”, has been available for months now and they are continuing to expand. (25:03) Pat shares that it is very important to understand the experience an agency wants to create in order to be able to create the right platform. (31:00) Pat talks about how they have created integrations that their partner carriers do not have to do. (37:21) Pat talks about the notion of a disruptor and highlights the need to embrace different types of distribution. (44:10) James shares the benefits of agents partnering with loan officers and mortgage companies. (49:05) Pat shares some of the reasons why he loves working in this type of industry. (51:46) Key Quotes: "So, I am of the opinion, this is a blanket statement across all things embedded, that the front end experience is insanely important to making this truly feel embedded." - Patrick Mulroy "I think we fell into a better position and others specific to the embedded space because of all of the years that we were involved in the rating side of the business." - Patrick Mulroy "I personally like working in this space so much because of the unknown, so many different parties, technology companies, agencies, carriers, consumers, are all trying to figure out, how this is ultimately going to play out and look, is wildly interesting to me." - Patrick Mulroy  Resources Mentioned: Learn more about Tarmika here: our website to join our email list, get the scoop on our LIVE coaching calls and never miss an episode: with Agency Freedom Podcast on Facebook at the Agency Freedom Podcast group: us at podcast@agencyfreedom.com with ideas, questions, complaints or your favorite grilling recipe.
Power Producers: Fleet Safety for Sales III
Jun 17 2022
Power Producers: Fleet Safety for Sales III
In this episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck talk about fleet safety and how beneficial it is for sales. They also discuss mirroring and labeling prospects. Episode Highlights: David explains why he would always try and use the carrier for fleet safety. (3:33) David explains that when he was a start-up in the tech perspective, he was only using a laptop and Microsoft Office. (7:17) David talks about investing in training programs and email automation when starting up. (9:24) Kyle explains that the nice thing about using KPA or Mineral is that the reports are pushed out to the employees and it helps with monitoring and accountability. (11:05) David shares about a call that he had with someone in a Killing Commercial. (12:16) David explains about mirroring and labeling somebody as a prospect and what you should sound like. (16:35) David explains that agents see KPA or Mineral as a way to get business and not as a way to keep it. (17:49) Tweetable Quotes: "I think that the thing that's really nice about using KPA or Mineral or really, you know, other ones that are out there is that it pushes it out to the employees, quarterly or monthly." - Kyle Houck "When you're mirroring and labelling somebody as a prospect, you always want to say, it sounds like, it feels like, it seems like. Not, I'm hearing, I'm feeling or whatever. Because the second you put “I” into the conversation, it becomes selfish and about you and not about them." - David Carothers Resources Mentioned: David Carothers Kyle Houck Florida Risk Partners The Extra 2 Minutes
RHS 147: How Michael Lebor & InsuranceGiG are Creating Better Data Outcomes
Jun 16 2022
RHS 147: How Michael Lebor & InsuranceGiG are Creating Better Data Outcomes
In this episode of The Ryan Hanley Show, Ryan Hanley interviews Michael Lebor, founder and CEO of InsuranceGiG. Michael joins the podcast for a deep dive into how we use data to create better outcomes for our business. Michael is solving big problems with InsuranceGiG, and we’re honored to have him share his insights and expertise. Don’t miss this episode.  Episode Highlights: Michael explains what InsuranceGiG is and how it is beneficial to the industry. (8:14) Michael shares that if you are in insurance technology, data is either a weapon or a liability. (11:53) Michael explains that they get their foot in the door with their pricing model and organic platform. (18:02) Michael shares that they recently went live with HawkSoft AMS and explains why it is a game changer. (21:26)  Ryan explains that he sees the tool as very useful in saving time, as the system can do all the work on the same platform. (30:44)  Michael explains that their main drive is not to replace the core policy system but to make things as easy as possible as well as cheap and fast. (34:18) Michael shares that InsuranceGiG has categories like data, operational workflows, and submissions. (40:17) Michael talks about their company and system being able to demonstrate visibility into the flow of data across the entire supply chain. (52:15) Michael explains that InsuranceGig has the beauty of having incredible vendors, like Record Linker. (58:13)  Key Quotes: "If you look at yourself as a company, or somebody in the insurance technology, business data is either one of two things to you, it's either a weapon, or it's a liability." - Michael Lebor "We're not replacing the core policy system. But we really think that we're going to be this really valuable, a creative, secondary layer on top of them." - Michael Lebor " I'm just going out to the best vendors that are out there and saying just connect to me, become part of our data fabric." - Michael Lebor Resources Mentioned: Michael Lebor LinkedIn InsuranceGiG Reach out to Ryan Hanley
Power Women In Insurance: How Insure Equality Is Making The Insurance Industry A Better Place
Jun 15 2022
Power Women In Insurance: How Insure Equality Is Making The Insurance Industry A Better Place
In this episode of Power Women In Insurance, Teresa Kitchens sits down with Elisa Stampf. Elisa has helped build Insure Equality and protect the people's voices in the insurance space. She pioneers conversations and helps others to find that safe space to have the tough conversations that will help make tomorrow's industry a better place. Episode Highlights: Elisa shares her background story and how she got into the insurance industry. (1:33) Teresa explains that to move forward, people have to make big changes in the industry. (9:05) Elisa explains that Insure Equality was created because people wanted to have a better way forward. (10:29) Elisa shares that another theme that consistently comes up would be based on relationships. (14:16) Teresa explains that the younger generation is very conscious when it comes to equality, as they want to work in a diverse community. (20:22) Elisa talks about their vision moving forward, which is all about accountability, community, and transparency and the pledges that agencies are signing to move toward that vision. (23:44) Elisa explains that they have pledged signers in over 18 states and Canada in just a span of six months. (35:27) Teresa discusses how the first people lined up for change are those that are putting their egos aside. (40:45) Elisa talks about moving forward and taking action instead of sitting and lamenting the past. (43:38) Key Quotes: "It isn't just about women, it's about black people, brown people, queer people, we're all coming to this industry and getting a bit of a like crisis of consciousness or crisis of self awareness." - Elisa Stampf "We are not the first group of people that have tried to make a change in this industry. And we certainly won't and shouldn't be the last. But for many people, this is their first foray into this conversation. And that alone is super impactful." - Elisa Stampf "Everybody makes mistakes, and we have to get comfortable as a culture with saying that we've made a mistake and then taking action with it." - Elisa Stampf Resources Mentioned: Elisa Stampf LinkedIn Insure Equality Contact Teresa Kitchens Sterling Insurance Group
Power Producers: Throwback: Treating Technology as a Team Member with Scott Beene
Jun 15 2022
Power Producers: Throwback: Treating Technology as a Team Member with Scott Beene
In this throwback episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Scott Beene, the CEO of Diversicom Corporation. Scott Beene talks about his unique views of Managed Services and why you should invest in Managed Service Provider. Scott also shares that he participated in four different groups and why building trust and relationships with clients is important. Episode Highlights: David introduces guest Scott Beene. (1:43) Scott Beene shares his background story. (2:33) Scott Beene shares his experience working with the second world’s largest distributor of technology. (7:13) Scott Beene talks about the win-win profitable relationship. (11:28) Scott Beene was kind of naive when he started because he was an engineer. (12:35) Scott Beene talks about what the cybersecurity threat has done with the industry. (14:06) Scott Beene says that when he started, the term “Managed Service” doesn’t exist yet. (15:47) When Scott Beene got engaged with a prospect, how does he determine if he’s gonna work with them or not? (18:25) Scott Beene discusses the two questions he asks a prospect. (19:56) What's the biggest obstacle that Scott Beene runs into when he is dealing with prospects? (24:59) Scott Beene shares that they literally treat the technology in the client’s business as a virtual employee. (28:15) Scott Beene has worked with four professional groups. (33:45) Scott Beene shares the hardest part about running an IT company. (35:55) Scott Beene talks about the reaction of prospects about the job description. (43:00) Scott Beene talks about his favorite author. (55:06) Why does Scott Beene ask for a job description from clients? (49:57) What is the daily routine of Scott Beene? (53:07) Tweetable Quotes:  “I have a goal to get to a point to where I only look at my email three days at three times a day”- Scott Beene  “Most of my peers laughed at me, thought I would never gonna make it. And today, over half of IT companies are running their business using this model called Managed Services”- Scott Beene “I’m trying my best not to start my week before it's finished”- Scott Beene Resources Mentioned: David Carothers - Linkedin Kyle Houck - Linkedin Florida Risk Partners Scott Beene - Linkedin Diversicom Corporation
Let's Have A Real Conversation About Things People Don't Discuss
Jun 14 2022
Let's Have A Real Conversation About Things People Don't Discuss
In this episode of Agents Influence podcast, host Jason Cass interviews Troy Korsgaden, President & Consultant of Korsgaden International. Troy talks about how he was able to build himself back from having mental and physical health issues. Episode Highlights: Troy shares that he is an iPhone user and the last app he downloaded was Blankest. (2:19) Troy explains that he loves to win but he learns from losing. (3:43) Troy shares that luck has played a bigger role than skill in getting him to where he is today. (4:09) Troy shares how he expanded his practice and hired and develop people to become bigger and stronger in the business. (10:46) Troy explains that it is not easy being a self-employed person, but the advantage is that carriers would hire you from a global standpoint. (12:19) Troy discusses the moment where he became unhealthy, mentally, and physically and how he was able to change it. (14:09) Troy explains that his fears led him to ignore the rock bottom moment. (17:56) Troy shares the story of how he was able to bring himself back as a bigger and stronger person in 100 days. (20:36) Troy explains that he helps other people that are having mental issues as a way of giving back. (24:54) Key Quotes: "I had to stop and I just had to really take a look at myself. How did I get here? Why did I get here? And then where do I want to go? What changes am I going to make to get healthy? Because you’ve got to have good health, everything you want to do is useless if you're if you don't have the health to be able to do it." - Troy Korsgaden "You're going to fall off once in a while, and I did. But you know, just at the end of the day, I'm a bigger, stronger, better person for it. And my business is stronger and better." - Troy Korsgaden "You know, the old saying, 95% of what you worry about never comes to happen, never comes to pass, and never happens." - Troy Korsgaden Resources Mentioned: Troy Korsgaden Korsgaden International Reach out to Jason Cass Agency Intelligence
Power Producers: Throwback: Local Traffic Cop with Chris Langille
Jun 13 2022
Power Producers: Throwback: Local Traffic Cop with Chris Langille
In this throwback episode of The Power Producers Podcast, David Carothers and co-host Kyle Houck interview Chris Langille, Founder of Advisor Evolved. Chris talks about website development, the importance of SEO and pay-per-click, knowing the entire process from top to bottom in doing niche marketing, and the importance of having a VA in the organization. Episode Highlights: David introduces guest Chris Langille. (1:24) What does Chris Langille do with traffic generation? (4:14) Chris Langille talks about how often things change in business throughout the course of a year or two. (7:25) Chris Langille shares his unique background story. (11:47) Chris Langille got to the point where he was running the agency by himself. (14:31) Chris Langille talks about website marketing. (17:05) What is the mistake that most people make with marketing? (22:32) There are certain things that you shouldn't waste your time on and there are certain things that you should spend time and money on. (22:52) Why is insurance a very competitive industry? (26:54) What is Chris’ biggest obstacle when he engages with agencies that he runs into? (28:24) Chris Langille talks about how they started doing search ads for trucking. (38:08) Chris Langille shares that they are on the process of buying data from google. (42:25) What would be Chris Langille’s advice to somebody who wants to revamp their marketing efforts? (54:28) Tweetable Quotes: “Don't think about the cost as an expense. think about it as,’If I can outspend my competitors, I'm gonna win.’” – Chris Langille “You got to have the right mindset with it. You can't put your website in the marketing expense column anymore. It's the cost of doing business, it’s like your electric bill.” – Chris Langille “We have to educate the person first and then they become a client and that's sort of always been our approach.” – Chris Langille Resources Mentioned:  LinkedIn- David Carothers LinkedIn- Kyle Houck LinkedIn- Chris Langille Advisor Evolved Local Traffic Marketing