Claims people are…the most critical part of the insurance process where clients get to test the strength and the relevance of the money they’re spending in making sure they are properly insured.

David Wyner is the ex-President, Chairman and Board Member of NIBA and one of those rare individuals who has worked for one Insurance Organisation for over 20 years. In this podcast, he discusses loyalty, learnings and how the profession has changed over the 40 years he has been involved in it.

His views on Authorised Representatives as a very real opportunity in the profession and gaining equity in business were forged from his personal experiences – both good and bad.

Key Takeaways:

•  Product development, Customer service and Public speaking can set you apart

• Good Claims personnel are highly respected and in high demand

• Claims people are the most critical part of the insurance process

• Dealing with stress and pressure is critical in our industry

• Keeping Customers happy and doing the right thing is a common aim across all insurance sectors

• Having a purpose and making a difference is key

• Bad culture = Bad business

• Reversion to personal service is the future