#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

AWS Podcast

Oct 1 2021 • 31 mins

Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience. Read the blog - https://go.aws/2Y8ccGG Watch the video - https://bit.ly/2YiOKXB Learn more - https://go.aws/2YmlgrQ