Coaching Conversations

Tim Hagen

This podcast is about teaching how to have coaching conversations specific to typical day-to-day workplace challenges. We will continue to provide short podcast "mini lessons" as the mainstay of this podcast. If there are topics you would like us to address, send me an email: Tim@ProgressCoachingLeader.com. Our objective is to use this podcast as a tool to teach and provide continued value to the merits of coaching in the workplace. Coaching is the #1 Strategy to maintain and develop talent!

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Why Bartenders Make Great Coaches
Why Bartenders Make Great Coaches
Recently, I was conducting a workshop and one of my participants was an ex-bartender. She never hesitated to participate or offer her thoughts or converse with people or dare I say, role play. She's quick on her feet and really listens well during the workshop. I asked her where those skill sets came from. She said, I bartended for 15 years. As I thought about her response, I thought what a wonderful experience to be able to wait on people, not knowing what they're gonna say, not knowing what they're gonna do, not knowing what their behaviors are, not knowing if they have a jaded attitude or a positive mentality. You have to be on your feet ready to go or you know, you won't make tips. The same skillset is needed in leadership today. Having conversations fluently and thoughtfully, navigating waters of conflict and negative attitudes and coaching people who wanna be promoted, but yet are not ready, and coaching those people who are performing really well so they don't get complacent. All of these require foundational conversational skills. How does one go about developing such skills, practice, practice, practice! Bartenders, and wait staff, a special breed of people working their butts off, always on the spot, always on the stage, always having to be on, always having to have the ability to converse and create a great experience so they can earn money. These are the same attributes leaders have an opportunity to possess through practice and repetition.Get on Our mailing List for Our NEW Digital Publication: The Talent Times: https://form.jotform.com/220913443091045
5d ago
8 mins
Teach Employees To Receive Feedback on Their TermsThe Feedback 5 ... Improving Workplace Culture Through Creative FeedbackWe Have It Wrong! The Missing Piece in Leadership DevelopmentThe Workplace TriangleThe F10 Assessment ... Check It OutEmployees: Seek Feedback ON YOUR TERMS!4 Conversations A NEW Manager Must HaveThe Goal of Feedback Is ...
There are so many views on feedback and how people should perceive feedback. I saw a post that created different viewpoints from feedback as a gift to other viewpoints where people felt feedback was not a gift. I think the one thing that we often miss when it comes to feedback is that feedback is a choice to provide, and it is also a choice to accept. First, let us talk about the value of providing feedback. I go back over 38 years ago to my manager Martha Sheffield at IBM during a college internship where I was ready to quit my job cause I was really lost in terms of what I was doing and she said something to me that I'll never forget that really illustrated the value of feedback: She said “why do you think I provide you this feedback? I provide you this feedback because I am willing to take my time to tell you things that most people will never take the time to tell you so you have an opportunity to improve, and that choice will always be yours”. after she had shared that with me, I asked her what she called that, and she said coaching. That was the day I decided to go into coaching in the workplace as a 21-year-old college student and I owe her a debt of gratitude for that decision. When providing feedback language is critical. Leaders must possess language and conversational skills that allow people to accept feedback willingly, openly, and professionally. Look at the two statements below and ask yourself which set of feedback would you be more willing to listen to number one or #2: 1.       John, I need to provide you some constructive feedback in the areas of...2.       John, we have an awesome opportunity to raise your game in a specific area that will allow you to reach your goals specific to...The second example illustrates tying feedback to what motivates a person not merely what we think motivates a person. When we use the words constructive or feedback it typically will prompt emotional reaction. Replace the words feedback with the word’s opportunity, perspective, or insight.Checkout Our Program Feedback Progressions: Click Here
Mar 19 2022
11 mins
30 Day Perspective Coaching ChallengeYour Must Fight FatigueCoaching is ALL About Emotional IntelligenceMagnetic Coaching: Version FourCoaching Helps Fight Fatigue
Many leaders continue to struggle with the thought of having coaching or even conversations virtually. The challenge is we must change our mindset their coaching is not something that is geographic quite frankly coaching virtually at times can have tremendous advantages. Virtual work is NOT the cause of fatigue, rather how we handle working virtually is our opportunity to fight fatigue.I was speaking with one of our clients that we directly coach, and she was sharing how much she hears the word fatigue and words speaking to a lack of motivation. As we were talking, she had shared her company was in a hybrid world and we both started to do some interesting math together. We started to add up the time savings associated with being in a hybrid world and here is what we produced:Three days a week typically equals about four hours of no driving time.We estimated a savings of about 2.5 hours a week of just bumping into people and having idle social conversation. I know this is valuable but just bear with me as we go through this.We estimated about one hour a week savings time associated by not being able to have impromptu meetingsIn total we estimated about six hours a week or 24 hours monthly of actual time savings associated with their hybrid world.We both embarked on a mission to ascertain if people even understood that this was occurring as well as if they did understand what they were doing to reinvest those time savings. The fatigue can certainly come from a variety of sources such as the following:Not interacting with teammates or connecting in person.People not reinvesting that time and staying in the moment thinking and feeling that fatigue as weird as that sounds people must realize if tired, they must do the opposite regarding an action that will energize them, and the same principle applies to fatigue.People have become very short-term thinkers specific to themselves such as how they are feeling or the impact of this new world and how it has affected them. Working in your home certainly has its advantages but you can also mentally feel like you never get away so then the opportunity to alter this is to get away.Here are five suggestions leaders can implement even in a virtual world to energize and fight the effects of fatigue:Start and end every meeting with a motivational video that has powerful music and a message that inspires and motivates.Illustrate current elements of change in the organization and how it is created success further fueling people's minds that change is a good thing.At the start of meetings ask people to share successes.During meetings ask people to share positive observations of teammates that were helpful and went above the call of duty. [people talking about one another positively seems small yet it creates multiple momentum streams.As crazy as this going to sound use the concept of motion creates emotion and get people moving during your meetings such as dancing or clapping or taking a 10-minute break and everybody takes a brisk walk.Now I know the cynics out there will look at some of these suggestions and say they are corny or weird or they would not be comfortable and that is OK my question remains the same what you are going to do as a successful leader to help people fight the effects of fatigue?
Feb 26 2022
10 mins
Julie Winkle Giullioni Uncovers Corporate Career Challenges With Innovative ApproachMagnetic Coaching Part Three: The MirrorMeet Paul Glover ... The NO BS CoachWhat a 14 Year Old Taught me About Empathy & Emotional IntelligenceMagnetic Coaching Part TwoMagnetic Coaching: Part One
Magnetic Coaching: Part One When you think about the effects of a magnet, it really has two effects. It either pulls things in or it repels them or pushes them away. Aren't people the same way? Think about a person that you met, that you were introduced to by a friend. Didn't you have an immediate impression of like, or dislike of that person? Now let us add some further context with a little bit of humor. Would it not be funny if somebody said, “so what did you think of my friend, Bob? And you actually said “I'm neutral. I really had no opinion when I talked to him? It sounds funny, doesn't it?  So, when we think about leadership and coaching, two things happen, we either pull people in or we push them away. Some common ways that we push people away is by calling them into our office as leaders and always giving them constructive feedback. It demotivates, it creates a lack of inspiration. It breaks down the very fiber of the team. On the other hand, if a leader were to call somebody into the office on a regular basis, praising them for a specific job well done would not that bring somebody into the fold, into the team environment, positively and cooperatively. Of course, it would. Magnetic coaching is about bringing people in and leveraging the good things that they do yet as well as making them aware of the opportunities where they can raise their game. We get so fixated on providing feedback and how to deliver constructive feedback. Our suggestion would be do not even use the words constructive feedback, use language such as raise your game or opportunities to support your strength, the opportunity to address some things that might personally frustrate you. Language is important and it invites people in versus pushes them away. Everything that we do with our language, either pushes people away or pulls people in. Here is another example, Bob, you are doing a great job, but the one thing that frustrates me is your personal time management. You are all over the place. On the other hand, if a leader said, “Bob, here are the three areas I love to collaborate with you. You have great product knowledge, you work well with others, and you really know the company's procedures. And I think about adding time management to your list of strengths, hearing that, what goes through your mind and what could we do to together to facilitate that? Hopefully, you see how language can pull people into your leadership and into your team environment. Magnetic Coaching is not a myth or concept our actions everyday push or pull people away!Subscribe to Our LinkedIn Newsletter: https://www.linkedin.com/newsletters/coaching-conversations-6886642999321862144/
Jan 10 2022
8 mins