The public Cloud services market continues to grow, mainly due to the acceleration of digital transformation programs aimed at improving customer experience. In this episode, host Ken Presti speaks with Bernie Hoecker, ISG Enterprise Cloud Transformation Lead, about how cloud migration and application modernization rank among the most important enterprise initiatives today. We delve into some of the key Cloud challenges, including security, provider lock-in practices, the talent shortage, the role of FinOps and how to build the right cloud environment. Listen in to our discussion for an overview of our report on Public Cloud Solutions and Services, and find out how this research can help propel your business to the next level. Also, don’t miss our 5 key considerations to keep in mind when selecting public cloud services. View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-PC-SS-Global-2022 Meet this episode’s guest: https://isg-one.com/who-we-are/people/bernie-hoecker?searchTerms=bernie+ Meet our host: https://www.linkedin.com/in/ken-presti-502b75

The IT industry is trending away from doing digital in favor of being digital. Enterprises have seen the benefits of their early investments in their initial digital transformation initiatives and are now taking matters to the next level. In this episode, Ken Presti interviews analyst Akhila Harinarayan about a variety of trends in this space as well as on the growing emphasis on environmental, social and governance (ESG) objectives. Customer experience factors heavily into this discussion. View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-DigitalBusiness-Enablement-ESG-US-2022 Meet this episode’s guest: Akhila Harinarayan Meet our host: Ken Presti

The Contact Center has contributed to the significant growth of managed services supporting Business Process Outsourcing (BPO), given the growing need for digital customer experience amid the pandemic. But a number of complicated issues remain, including high employee attrition rates; new, and higher levels of, required skills; challenges surrounding the hybrid working model; and the effects of new technologies and functions such as AI, Digital Transformation, voice biometrics, facial recognition, and advanced analytics. In this episode of Peering Beyond the Lens, Ken Presti does a deep-dive with Namratha Darshan, lead analyst of a recent ISG Provider Lens™ report entitled, “Contact Center - Customer Experience Services.” This podcast is a must for any business leader looking to leverage their call center into a competitive differentiator. View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-CES-Global-2022/Toc Meet this episode’s guest: https://isg-one.com/who-we-are/people/namratha-dharshan?searchTerms=Namratha+Darshan Meet our host: https://www.linkedin.com/in/ken-presti-502b75

The Application Development market is undergoing extensive change, given the ongoing transition to the cloud, a new focus on software as a competitive advantage, and the reshuffling of personnel rosters. In this episode of Peering Beyond the Lens, Ken Presti looks at how corporate agility and the reimagining of business processes have become crucial to success, as shown in a recent ISG Provider Lens™ report examining Next Gen ADM Services.  Ken and his guest, lead analyst Oliver Nickels, examine the effects of AI, machine learning, robotic process automation, and a host of other considerations having a significant impact on application development as well as the data itself, and the ways that data are viewed and consumed. Tune in for this forward-looking examination of this rapidly evolving market space. View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-NextGen-ADM-Services-2022-UK/Toc Meet this episode’s guest: https://isg-one.com/who-we-are/people/oliver-nickels?searchTerms=Oliver+Nickels Meet our host: https://www.linkedin.com/in/ken-presti-502b75

The business world is changing amidst a drive towards hybrid work and a new generation entering the market. This episode of Peering Beyond the Lens with Ken Presti looks at how the work-from-anywhere concept is impacting corporate culture, as well as technology decisions. Ken interviews the lead analyst of the ISG Provider Lens™ report on this topic, Mrinal Rai, to uncover how IT service providers are adjusting to this transition, as well as shifts in technology offerings, new trends, and a new focus on employee experience and satisfaction. The days of working solely from the office are gone, and they’re never coming back. Find out how this report can help you build a successful strategy into the future.   View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-FOW-US-2022/Toc Meet this episode’s guest: https://isg-one.com/who-we-are/people/mrinal-rai?searchTerms=Mrinal+Rai Meet our host: https://www.linkedin.com/in/ken-presti-502b75

The first episode of Peering Beyond the Lens with Ken Presti explores business process outsourcing and procurement trends in the public sector industry based on ISG Provider Lens research.