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GBP Chat is Dead, Long Live WhatsApp:

Google nuked both Google Business Profile Chat AND Google Business Messaging last week in a typical show of disregard for the product and the businesses supporting it. This decision comes amid concerns over increasing spam within the GBP chat service, which initially launched in 2017 with high hopes. Despite a significant initial investment, Google's inconsistent product strategy led to its downfall.

Interestingly, Google is now introducing WhatsApp and SMS messaging integration to GBP profiles, suggesting an attempt to fill the void left by the discontinued services. This move highlights Google's long-standing struggle with a coherent messaging strategy, characterized by the launch and subsequent abandonment of numerous messaging apps over the years.

The discussion underscores the broader issue of Google's top-down management style, which often leaves innovative projects without sustained support. Smaller SAAS businesses that invested heavily in integrating with Google's messaging API, like Switchbird and Leadferno, faced significant difficulties in adopting the Business Messaging API and expended considerable resources in doing so. Google's structural inefficiencies hinder its ability to dominate key markets but also damage the greater ecosystem that attempts to integrate with their products.

Scorpion Survey Highlights Growing Frustrations with Google Search:

In a recent survey by marketing firm Scorpion, consumers have voiced increasing frustrations with Google search results. The survey revealed that users are spending more time sifting through results than five years ago. Top complaints include the need to refine queries repeatedly, excessive scrolling, and visiting multiple websites to find desired information. This aligns with ongoing industry discussions about the declining quality of Google's search experience.

The Near Memo is a weekly conversation about Search, Social, and Commerce: What happened, why it matters, and the implications for local businesses and national brands.

3 Local Takeaways from the Google API Leak:


A recently leaked GitHub repository revealed extensive insights into Google's algorithm, highlighting 14,000 attributes and numerous modules that influence search results. This leak, analyzed by Rand Fishkin and Mike King, suggests that Google tracks a wide array of data points from websites, Google Maps features, and YouTube videos to entities.

The significance of 'nav boost' and the 'CRaPS' click-through algorithm, which impact page rankings based on user interactions. Additionally, Google tracks location relevance at a page level, encouraging businesses to create localized content silos for better search performance.

The leak underscores the importance of linking high-traffic pages to target pages and creating localized versions of national content to improve site architecture. It also suggests that local mentions in reputable publications can boost a business's online presence.

Listen in for actionable insights for businesses aiming to optimize their local SEO efforts.

A Tribute to John Heaston. R.I.P. to a great human being:

John Heaston, founder, publisher, and visionary leader of The Reader and El Perico, died on May 31, 2024. He was a prince among humans and an early advocate for inclusive watchdog journalism and ethical digital marketing.  John, you will be missed.

The Near Memo is a weekly conversation about Search, Social, and Commerce: What happened, why it matters, and the implications for local businesses and national brands.
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