If you thought property management centered on overseeing the upkeep of a property or building, you’re not alone in that misconception. According to Otto Freund, serving as a community association manager (CAM) is, instead, all about managing people and providing quality customer service to both the association board and the property’s residents or owners. And, while Otto’s last name is pronounced ‘friend’, even he says that maintaining a sense of diplomatic professionalism is more important than being popular when trying to deliver that superior support.
Donna and Otto pull no punches as they discuss the myriad of skills an effective property manager must have, including diplomacy and negotiating talents, accounting/bookkeeping, budget preparation, mechanical knowledge (plumbing, electrical, HVAC), organizational skills for document management and project oversight, disaster planning and recovery expertise to address natural disasters, and more. They also delve into just how important it is to be able to apply all of those through the filter of association life.
Additional highlights include understanding:
BONUS: Anecdotes about how to navigate those rock-hard-place scenarios that CAMs face every day, and the surprising intricacies – from mowing to fertilization - of managing an association’s most costly item.