PODCAST

Destinate NZ - Bringing NZ to the World

Destinate NZ

The Destinate NZ Show is bringing New Zealand to the World and is NZ Tourism‘s hottest weekly podcast. Each week we interview business managers and owners responsible for delivering world class visitor experiences every day of the year. They‘ll share their views, stories and tips on what has helped them succeed. Hosted by Michelle Caldwell and Lisa Chambers who have more than 40years combined experience working in tourism, you‘ll find new episodes each Wednesday morning. (NZT) www.destinatenz.com

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Smashing Glass Ceilings - with Alice Orr
Yesterday
Smashing Glass Ceilings - with Alice Orr
When I was young, I had a t-shirt that said "Anything boys can do, girls can do better". It was the 1980's and I thought I was so ahead of my time!  Well today, we're chatting with an upcoming Rising Star of the Tourism Industry, Alice Orr who is proving that girls can do anything.  Alice is a commercial jet boat driver and all round customer service and sales star at Hukafalls Jet in Taupo and decided at a pretty young age that tourism was going to be her industry.  It's a great story of someone who was told off at school for talking too much has turned that trait into a career!  This is an episode dedicated to all of the upcoming stars of our industry, and to those who might be thinking about choosing tourism as a career option.  Thanks for listening www.destinatenz.com  _________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —  you're like to advertise or feature on the show, please check out our media kit -
Smashing Glass Ceilings - with Alice Orr
Yesterday
Smashing Glass Ceilings - with Alice Orr
When I was young, I had a t-shirt that said "Anything boys can do, girls can do better". It was the 1980's and I thought I was so ahead of my time!  Well today, we're chatting with an upcoming Rising Star of the Tourism Industry, Alice Orr who is proving that girls can do anything.  Alice is a commercial jet boat driver and all round customer service and sales star at Hukafalls Jet in Taupo and decided at a pretty young age that tourism was going to be her industry.  It's a great story of someone who was told off at school for talking too much has turned that trait into a career!  This is an episode dedicated to all of the upcoming stars of our industry, and to those who might be thinking about choosing tourism as a career option.  Thanks for listening www.destinatenz.com  _________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —  you're like to advertise or feature on the show, please check out our media kit -
Upping Sticks - with Tash Lawrence
Jun 21 2022
Upping Sticks - with Tash Lawrence
A lot of us have moved around the country for different roles, but it takes a whole lot more to move your family to another country - in the middle of a global pandemic!  This week, we welcome industry favourite, Tash Lawrence to the show to share her journey and experience in moving to Singapore late last year.  She's tackled setting up her new business (Kario Consulting), setting up home and settling her daughter into a new school.  We hope you enjoying hearing Tash's story, and of course her infectious laugh!    Thanks for listening in.  www.destinatenz.com  _________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —  you're like to advertise or feature on the show, please check out our media kit -
Celebrating Matariki in your Business - with Ceillhe Sperath
Jun 14 2022
Celebrating Matariki in your Business - with Ceillhe Sperath
This year, Aotearoa celebrates Matariki as a nation, with a public holiday to mark the occasion set for 24th June.  We wanted to discuss this significant event and invited the 2021 Tourism Industry Champion from the NZ Tourism Awards, Ceillhe Sperath back onto the show.  Ceillhe shares with us how she celebrates Matariki with her whānau and the plans she has in her business.  We discuss the significance of Matariki, how tourism businesses can get involved and give some ideas about how to mark the occasion.  If you're in Auckland, I highly recommend you check out some of the great events and activations Ceillhe and her team have been working on at www.aucklandexperiences.co.nz    Nga nihi o Matariki, te tau hou Māori.  Happy Matariki / Happy Māori New Year.  Thanks for listening.  _____________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —  you're like to advertise or feature on the show, please check out our media kit -
Getting to know Tony Laskey - and industry training and qualifications
Jun 7 2022
Getting to know Tony Laskey - and industry training and qualifications
Attracting and retaining talent back to the tourism industry is a hot topic in every meeting room around our industry right now, so we thought it would be great to get our industry training organisation onto the show to discuss how they can help you do this.  We're joined by General Manager Industry Engagement at Service IQ, Tony Laskey. Tony is a sales and marketing professional with extensive experience in the travel and tourism sectors. Having worked in inbound and outbound travel both here and overseas, Tony has experienced all aspects of the industry from being a tour guide, through to leading the sales, marketing and communication activities for Contiki in New Zealand and Asia. Tony was also Director of Marketing and Communications at The Travel Corporation (NZ) before, in 2019, moving into the education sector as General Manager – Industry Engagement at ServiceIQ. ServiceIQ is the industry training organisation (ITO) for the aviation, hospitality, retail, travel, tourism and museums. Outside of work Tony and his wife, Catherine, have two young sons who share their parents passion for travel. We discuss the benefits of offering training linked to a qualification in your business, and how to go about doing it. HINT> It's really easy! If you're interested in finding out more, drop Tony a line at intel@serviceiq.org.nz or via the website for tuning in today.  Don't forget to subscribe so you never miss an episode and if you enjoyed it, please leave us a 5-Star review.  __________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —  you're like to advertise or feature on the show, please check out our media kit -
Checking the Stats - with NZ Pocket Guide’s Robin Censure
May 31 2022
Checking the Stats - with NZ Pocket Guide’s Robin Censure
What will travel look like post-coronavirus? Making the most of what’s on our doorstep, planning dream trips and greater flexibility than ever before are likely to become part of our future as we try to support an industry that’s been on its knees since the pandemic began in early 2020. Today we’re digging deep into some of the stats from one of our largest travel websites – The NZ Pocket Guide.  And we’re joined by founder Robin Censure. There has been a bit of talk around the industry about some of the changes we’re starting to see in traveller booking patterns so we thought we’d go directly to the source to see what you’re seeing on the NZ Pocket Guide. While it is almost a certainty that travel will be back, the virus will forever change the tourism landscape. No longer will people be inclined to “tick” all the boxes by traveling willy-nilly everywhere or purchase the most exciting travel accessories find. Instead, tourism will become a more mindful, deliberate experience punctuated by increased flexibility and more personalised experiences. We’ve had a few of the inbound operators on the show and heard what they had to say, so let’s see what travellers are doing online too. Are trip lengths increasing or decreasing?  How far in advance are people booking these days?  How much are they spending?  What planning are they doing?  How are they searching for info?  We delve into these questions and a whole lot more in this insightful chat with Robin who is extremely generous in sharing stats from his website.  If you wish to touch base with Robin to discuss how he could help your business, you can find him here -  hi@southpacificpocketguide.com ____________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Welcome back Australia - with ANZCRO’s Nick Guthrey
Apr 12 2022
Welcome back Australia - with ANZCRO’s Nick Guthrey
This episode goes live as the first planes out of Australia land, loaded with Aussie visitors!  The borders are open!  As one of Australia's leading travel wholesalers and NZ specialist, we wanted to invite Nick onto the show to hear how bookings are looking for the upcoming ski season, as well as further out to summer.  Nick shares who the first NZ Supplier visit was from, and how motivated his team is to learn all about NZ products once again.  It's a wide ranging interview covering booking patterns, travel and tourism history, challenges in restarting a business and much more.  Thanks for listening.  ________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Ask Destinate -  The 4 E’s of putting your best foot forward online
Apr 5 2022
Ask Destinate - The 4 E’s of putting your best foot forward online
Trenz Connect is currently on so we thought it would be perfect timing to share our four E's of putting your best foot forward online.  The past two years has seen an exponential rise in the use of online video conferencing for meetings, sales calls and trainings.  But it's sometimes easy to forget best practice and things can become a little too relaxed.  Michelle & Chambers are back together to present to you this episode that starts off by discussing Michelle's recent visit to Australia, what she has noticed and how things were in SE Queensland, and an update on how Chambers is going in Cairns.  Remember, if you have a topic you want us to tackle in a future Ask Destinate episode, please drop us a line via the podcast website page.  Thanks for listening.  _______________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Building Tourism Communities - A Case Study with Gavin Oliver
Mar 29 2022
Building Tourism Communities - A Case Study with Gavin Oliver
Some of the best Covid success stories have come out of collaboration. When communities work together, they become stronger and this is very evident on Waiheke Island where they joined together very early on in the pandemic to target the domestic traveller and help keep Waiheke Island on the map.  Join us as we chat with Ecozip Founding Director, Gavin Oliver this week. Gavin has been a guest speaker on many webinars throughout zoom and offers a great perspective on how to keep it all together when things seem out of control. He also shares how Waiheke Island collaborated like never before to achieve some cut-through and great results in the domestic space.  For more info on Ecozip: is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Around the World Pt 2 - with Tim Reid, Mark Badland and John Gregory
Mar 22 2022
Around the World Pt 2 - with Tim Reid, Mark Badland and John Gregory
This is part two in a two part series chatting with some of the leading Inbound Operators in NZ.  Today we are joined by Mark Badland from Pacific Destinationz, Tim Reid from Southern World and John Gregory from Terra Nova Tours.  Are you ready for the international market to return?  What does your business need to do now before borders reopen?  Listen in to these two episodes to learn and understand how you can be part of the tourism reset and rebuild when we are reconnected with the world.  If you would like a hand with your sales and marketing efforts, please drop me a line to see how I can help.  _______ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Around The World Pt 1 - with Anna Black, Scott Mehrtens and Geoff Yee
Mar 15 2022
Around The World Pt 1 - with Anna Black, Scott Mehrtens and Geoff Yee
This is part one of a two part series where we interview a panel of some of the top inbound operators in New Zealand.  They share the feedback they've received from their international markets and discuss what the demand will be when the borders open.   They also talk about what product or regions they think will do well, and give advice to the tourism industry about getting involved and ensuring your experiences are loaded into reservations systems ready to be booked.  Today we are joined by Anna Black from General Travel, Scott Mehrtens from Leisure Time Group and Geoff Yee from GSN Pacific Tours.  This episode is as good as sitting in a tourism conference listening to our market experts give an update so share this with your colleagues and friends and enjoy the show.  ___________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Solving the Tourism Workforce Dilemma - with Heidi Gillingham
Mar 8 2022
Solving the Tourism Workforce Dilemma - with Heidi Gillingham
It's no secret that tourism has a perception problem when it comes to encouraging youngsters into working in our industry.  There has been a lot of work going on behind the scenes to improve this via the education system, community engagement and industry advocacy.  The Go with Tourism Workforce Wānanga in November last year brought together great minds from across the Tourism & Hospitality industry, associations, unions, educators and local/central government to develop solutions that will improve and build our workforce. The Action Plan 2 has just been released so we’re joined today by Go with Tourism’s new Programme Director Heidi Gillingham to discuss the outcomes.  Heidi Gillingham is one of New Zealand’s up-and-coming tourism leaders. Having been in the industry in one way or another since leaving high school, it’s no surprise that her path in life led her to the adventure capital of the world. Originally from the UK, Queenstown was her home for seven years before relocating to Auckland in 2022. Heidi progressed to the role of Programme Director for Go with Tourism after spending 18 months as a regional coordinator for the initiative, managing the Education Programme and other youth-oriented initiatives. Her previous work experience includes human resource management, and training and development with Taco Medic, AJ Hackett Bungy and Queenstown Resort College. In 2019, she won the HR New Zealand Emerging Practitioner of the Year Award. Heidi’s motto is “work hard, play hard”. While she is a strong believer that good results come directly from hard work, she is equally adamant that success is found when one can switch off at the end of the day and enjoy life outside of the ‘office’. To find a copy of the Action Plan 2 - click here >  Enjoy the show, thanks for listening.  Please leave us a review/rating!  ___________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰   Resources and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook: Caldwell LinkedIn: www.destinatenz.com   Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here —
Why Market Research is important with Cristine Angus
Mar 1 2022
Why Market Research is important with Cristine Angus
There are many reasons that market research is important for all businesses, such as lowering business risks, understanding your customers better, simplifying decision making, testing a new product offering, and outselling your customers to name but a few.  We’re joined today by Cristine Angus from Angus & Associates, who are New Zealand’s leading provider of independent research, market intelligence and strategic business planning services for the tourism and leisure industry, and a partner to key public and private organisations in other sectors. We discuss why market research should be added to your box of business tools to help you run your business.  Cristine’s extensive experience in market research and past 20 years specialising in tourism means that she will provide really valuable tips on how to go about conducting market research and what to look out for.  Cristine gives us real insights into the work they’ve done on the domestic market – and even offers some tips for tourism businesses still looking to grow their share.  What do kiwis think of the borders reopening?  Are the Aussies wanting to come to New Zealand? We cover all of this and much more in this episode. Cristine has kindly offered our listeners the opportunity to be sent insights as they are released, you can join their mailing list here> for listening! ___________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Destinate NZ is on @buymeacoffee! 🎉 You can support us by donating the cost of a coffee ☕️ here —  and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com
Ask Destinate - Working with Travel Trade
Feb 22 2022
Ask Destinate - Working with Travel Trade
We're back with another Ask Destinate episode and this time, we have a special guest in the studio with us - Kerry Lahood.  Kerry has a extensive background working in sales across various sectors in the tourism industry so we thought he would be a great person to join us in discussing how to work best with the travel trade.  In this episode, we share our top tips from nearly 70yrs combined experience working with the travel trade around the world.  What you need to know, how you should prepare and what to expect are all covered off in this episode.  If you're a tourism operator who hasn't had much exposure to the international travel trade, or if you're new in your sales career, then hopefully you'll pick up some tips on how to break through during your sales calls.  Thanks for listening.  ________________________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Destinate NZ is on @buymeacoffee! 🎉 You can support us by donating the cost of a coffee ☕️ here — and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook:     Caldwell LinkedIn:  www.destinatenz.com
Golden Tips for the Japanese Market - with Tony Boot
Feb 15 2022
Golden Tips for the Japanese Market - with Tony Boot
This week we continue our series of checking in with NZ Tourism's source markets to see how they are faring, and what we can expect when the borders reopen.  We're joined by one of NZ's top Japanese market experts, Tony Boot from BTM Marketing who will share his thoughts on the market, tell us about some trends that are starting to emerge and give operators some tips on how to approach working with the Japanese market.  We discuss some of the changes that have happened in the wholesale market both here in NZ and in Japan. If the Japanese market is one that you want to target in future, grab some tips for free right here.  Thanks for listening.  ______________________________ This is an independent podcast by tourism strategist Michelle Caldwell and her great industry buddy Lisa Chambers. We are absolutely dedicated to bringing you the best tourism business stories and sharing marketing tips and strategies to your ears each week! The best way you can support Destinate NZ is by subscribing, leaving a (rave!) review, (five star!) rating and spreading the word on social media with your friends, family, and colleagues- we love you for that! 🥰 Destinate NZ is on @buymeacoffee! 🎉 You can support us by buying a coffee ☕️ here — and Links to connect with Destinate NZ Subscribe to our monthly newsletter and receive our free 101 Ways to Destinate your Tourism Business here Say hi to us on social: Facebook: Caldwell LinkedIn: www.destinatenz.com