How often as leaders and managers are we caught out when making assumptions about the needs and desires of our employees? My guest this week, Paul Burton, is an entrepreneur whose passion is having a positive impact on people. He has taken his 30 years’ of experience in turning around business performance to create a disruptive personal and professional development platform with data-driven insights facilitating meaningful change called Pobi and C-Coach. In the early 2000s, Paul turned around an underperforming franchise of Abbey Bank which was bought by Santander after multi-year performance excellence. He then went on to AXA where he developed and led a culture-change program with 3000+ employees. It led to a double-digit growth, improved customer and employee satisfaction rates year on year in a declining market. Paul has gone on to support many businesses to turn around their successes. Join us as we discuss the assumptions you might be making about your employees at your peril.