As a veterinary receptionist, veterinary chaplain (yep, that’s a thing!), and volunteer with Not One More Vet (NOMV), Kelly Drescher Johnson, M.Div, makes her first of two appearances on Central Line in honor of Veterinary Receptionist Week, 2023. With a Master of Divinity degree, Kelly’s road to vet med has been winding – but now that she’s here, she doesn’t seem like she’s planning on leaving anytime soon, and that’s a good thing for all of us!

While many of us have grown used to “client services representative” or similar titles, Kelly chooses to identify as a veterinary receptionist because, as she points out, every “front of the house” position is a little different, and the title you use should depend on the duties yours involves. Get to know Kelly in this episode – including why she feels that providing monogrammed scrubs and continuing education might mean more to many CSRs than a promotion to management – and stay tuned for her second appearance later this year, where she talks about how she found her way into veterinary chaplaincy.

Find Kelly at www.veterinarychaplaincy.com and on LinkedIn.

Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.

Wish you could watch these conversations? Catch Central Line on YouTube.

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This podcast episode was produced by Clear Contender, LLC.