Prime Resources Podcast

Business Development Resources, Inc. (BDR)

BDR’s Prime Resources Podcast is dedicated to providing you with the knowledge you need to help your business achieve Prime results – with Prime being the most flourishing stage or state. read less
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Launching a Shared Services Model for Your Company
1w ago
Launching a Shared Services Model for Your Company
In this episode of the Prime Resources podcast, BDR Lead Head Coach John Michel dives into the intricacies of launching a shared services model in your company. We'll explore the concept of a shared services model, shedding light on its meaning and the numerous benefits it can bring to your organization.What exactly is a shared services model? We'll demystify this term, breaking down what it entails, and navigate through the landscape of the benefits of embracing a shared services model.John also shares how this model can revolutionize the way your company operates. Considering the decision to expand into shared services is a pivotal step, and we address key considerations before taking this leap. We explore readiness indicators and when a company should apply the shared services model.Our conversation goes deeper into the practicalities of implementation – from the importance of having a solid business plan to developing expertise in a new service area.No journey is without its challenges, and we identify the pitfalls to avoid when adopting a shared services model. By drawing on industry insights and experiences, we offer guidance on mitigating risks and optimizing the advantages of this transformative business approach.Join us on the Prime Resources podcast as we navigate the complexities of launching a shared services model and provide an overview for businesses aiming to enhance efficiency, reduce costs, and drive sustainable growth.Time Stamps(01:07) - What do we mean when we say a shared services model?(03:20) - What are the benefits of a shared services model?(05:45) - At what point does a company start thinking about applying the shared services model?(08:52) - Should a business plan be in place before expanding your company?(13:20) - What pitfalls need to be avoided?(16:31) - Final thoughts
Launching a Shared Services Model for Your Company
1w ago
Launching a Shared Services Model for Your Company
In this episode of the Prime Resources podcast, BDR Lead Head Coach John Michel dives into the intricacies of launching a shared services model in your company. We'll explore the concept of a shared services model, shedding light on its meaning and the numerous benefits it can bring to your organization.What exactly is a shared services model? We'll demystify this term, breaking down what it entails, and navigate through the landscape of the benefits of embracing a shared services model.John also shares how this model can revolutionize the way your company operates. Considering the decision to expand into shared services is a pivotal step, and we address key considerations before taking this leap. We explore readiness indicators and when a company should apply the shared services model.Our conversation goes deeper into the practicalities of implementation – from the importance of having a solid business plan to developing expertise in a new service area.No journey is without its challenges, and we identify the pitfalls to avoid when adopting a shared services model. By drawing on industry insights and experiences, we offer guidance on mitigating risks and optimizing the advantages of this transformative business approach.Join us on the Prime Resources podcast as we navigate the complexities of launching a shared services model and provide an overview for businesses aiming to enhance efficiency, reduce costs, and drive sustainable growth.Time Stamps(01:07) - What do we mean when we say a shared services model?(03:20) - What are the benefits of a shared services model?(05:45) - At what point does a company start thinking about applying the shared services model?(08:52) - Should a business plan be in place before expanding your company?(13:20) - What pitfalls need to be avoided?(16:31) - Final thoughts
Learning to Nurture Leads to Harvest Great Opportunities
Nov 1 2023
Learning to Nurture Leads to Harvest Great Opportunities
In this engaging episode of the Prime Resources podcast, BDR Service Coach & Trainer Catherine Bares discusses how to take advantage of great opportunities in your business through lead nurturing.Catherine outlines why lead nurturing is so important for home service businesses, what the different types of leads are and how to track them, and nurturing strategies to make the most out of every opportunity. She also discusses how different departments and team members play a role in the lead nurturing process, along with the necessary tools and resources for effective lead nurturing.In this critical podcast episode for HVAC business owners, sales managers, and service departments, you’ll gain insights into measuring the success of nurturing efforts and discover practical tips for embarking on the lead nurturing journey. Discover how better-nurtured leads can revolutionize your business's growth and success through invaluable opportunities you might have otherwise missed.Time Stamps(01:03) - What do we mean by lead nurturing?(03:28) - How does buying disposition fit in with the different types of leads?(07:09) - What impact can lead nurturing have?(09:29) - What are the ways to nurture a lead?(13:16) - Who in the company can nurture leads?(17:30) - What tools, strategies, or resources should be developed to facilitate lead nurturing?(24:15) - How do you measure success?(25:58) - What’s the best way to get started?(31:07) - Final thoughts
Connecting with Different Generations in the Workplace
Oct 2 2023
Connecting with Different Generations in the Workplace
In the latest episode of Prime Partners Podcast, BDR's Training & Instructional Designer, Scott Tinder, dives into the significant challenge of connecting generations within the workplace. Given the presence of multiple generations actively engaged in the workforce, this podcast provides invaluable insights into comprehending and forging connections that bridge the generational divide.The discussion covers common issues that cause friction between different generations and explores what each generation needs to know about the other to foster better understanding. Additionally, listeners will gain practical advice on how older and younger generations can connect more effectively with their peers and leaders in the industry.Listen in and discover how leaders can ensure they communicate and connect with all generations, fostering a more harmonious and productive work environment in the trades. With insights like these, the generational divide can become a source of strength rather than friction in the workplace.Time Stamps(01:00) - How many generations are currently active in the workplace?(04:31) - What are the common issues that cause friction between different generations?(14:15) - How can older generations and leaders build connections between the different generations?(29:15) - How can younger generations and leaders connect with older generations?(44:10) - Final thoughts
Becoming a Labor Management Tyrannosaurus rex
Sep 1 2023
Becoming a Labor Management Tyrannosaurus rex
Labor management holds great significance as it directly influences project efficiency, productivity, and profitability.In this episode of Prime Resources Podcast, BDR Head Coach and Trainer Shaun Weiss delves into the importance of labor management and how it impacts contractors.Overcoming challenges and implementing effective strategies can lead to improved timelines, cost reduction, client satisfaction, and increased profitability. Involving the team in decision-making, clearly communicating benefits, and fostering a culture of accountability and recognition can help contractors gain team buy-in and successfully execute labor-management initiatives.Time Stamps(00:58) - About Shaun’s labor management background(02:27) - Why is labor management so important?(04:26) - What does it mean to be a labor management Tyrannosaurus Rex?(08:09) - Is labor management a strong point or a weak point for most contractors, and why?(11:38) - What are the challenges related to labor management?(17:50) - What positive results can be seen through great labor management?(24:51) - What can be done before, during, and after the job to improve labor management(32:50) - What should contractors start with?(34:48) - How do contractors get their team to buy-in?(37:27) - Final thoughts
How to Organize a Team-Building Event
Aug 2 2023
How to Organize a Team-Building Event
Team-building events are an important tool to foster stronger relationships, improve communication, boost morale, and enhance teamwork within your company.In this episode of the Prime Resources Podcast, BDR Event Coordinators Francis Robinson and Allison Kourkos walk through the process of organizing a team-build event and discuss the key elements involved, including where to start in planning the event, who should be involved in the process, building a budget and identifying action steps, and how to measure the success of your event.Discover how you can create opportunities for your team to connect and build trust with each other at your next company event, ultimately leading to a more cohesive and productive work environment.Time Stamps(00:55) - About our guests and their industry background(02:38) - What kind of events can be used for team-building?(04:10) - What’s the importance of having these types of events?(05:21) - What is the starting point when planning a company picnic?(11:08) - Who should be involved in the planning and why?(14:00) - What should be included in the budget for the company picnic?(18:21) - When choosing a venue, what should be considered?(20:17) - What does an implementation plan for a company picnic look like?(23:11) - Besides clean up, what do you need to do after an event?(25:05) - Final Thoughts
What AI Can & Can’t Do For Contractors Today
Jul 11 2023
What AI Can & Can’t Do For Contractors Today
In this episode of the Prime Resources Podcast, Profit Coach Advisor Gavin Percy and Senior Marketing Communications Specialist Tyler Gunhus discuss the impact of Artificial Intelligence (AI) on the home services industry.How can you use AI resources right now? What tools and services powered by AI might be available in the future?If you don’t know much about AI, listen to learn best practices to apply as you investigate Chat GPT and other new AI-based tools. If you’re already crafting detailed prompts for generative AI, listen to learn pitfalls to avoid and for new ideas on how the home services industry may be impacted going forward.Time Stamps(01:25) - About our guests and their industry background(04:43) - What are some of the AI resources available today?(13:16) - What kind of things could contractors use AI for?(29:12) - What are some best practices for using AI?(35:38) - What are some pitfalls to avoid when using AI?(40:51) - How do you see AI impacting the home services industry going forward?(52:37) - Final Thoughts
Surviving and Thriving in a Family Business
Jun 1 2023
Surviving and Thriving in a Family Business
Family businesses face common challenges, such as conflicts, communication issues, boundary maintenance, and succession planning. In this episode of the Prime Resources Podcast, join BDR Head Coach Jay Crowe as he explains how your family business can prioritize communication, have transparent structures, well-defined policies and procedures, professional management, and a plan for succession and continuity.If family members are a part of your company, you don’t want to miss this episode on how you can go from surviving to thriving in family-business overlaps.Time Stamps(00:58) - About Jay and his industry background(02:08) - What are common challenges you see with clients working in family businesses?(04:20) - What is the importance of communication in a family business?(10:05) - How do you handle the conflicts that might arise?(14:16) - Are there family businesses that have structures that are more successful than others?(15:56) - What does the family need to share / or not share with the rest of the company?(22:17) - What would you recommend for training your family members to take over?(24:39) - Final thoughts
How to Write a Better Hiring Ad
May 1 2023
How to Write a Better Hiring Ad
In this episode of BDR's Prime Resources podcast, Head Coach Josh Taylor discusses the importance of writing effective hiring ads to attract and recruit top talent for contractors. He highlights common mistakes made in ads and provides tips for getting into the right mindset for writing and posting successful ads. Discover the best time and place to post ads, appropriate response times for applications, and other strategies for spreading the word about job openings in your business!Episode timestamps(01:16) - About Josh and his industry background(02:40) - What role do hiring ads play in the process of attracting and recruiting employees?(05:38) - What are some common mistakes that contractors make with their ads?(09:35) - Where and when should hiring ads be posted?(11:50) - How do we get in the correct head space to write and post hiring ads(19:42) - What is an appropriate response time once you receive an application?(22:08) - What else can companies do to get the word out about their job openings?(27:31) - Final thoughts
How to Make a Great Exit From Your Business
Apr 3 2023
How to Make a Great Exit From Your Business
In this episode of the Prime Resources Podcast, BDR’s Head Coach, Ronda Chaney, talks through what it means to make a great exit in your business, important factors in the process, and what contractors should start doing now to prepare for their eventual exit.Whether you’re gearing up for a sale now or still have decades ahead in your company, listen as we dig into the resources available to you in preparing to make a great exit from your business!https://www.bdrco.com/value-builder/Time Stamps(00:57) What does it mean to make a great exit from your business?(03:09) QUIZ: What does EBITDA mean?(07:06) How do most contractors exit their business?(08:33) What is the biggest surprise to most contractors once they start thinking about exiting?(12:33) What two factors are highly crucial to the exit process?(19:33) How far in advance of exiting should contractors start their preparations?(21:30) What resources are available to help contractors through this process?(22:43) Final Thoughts
Clearing Your Head Trash
Mar 1 2023
Clearing Your Head Trash
In this episode of the Prime Resources Podcast, BDR’s Lead Head Coach and Trainer, John Michel, discusses what head trash is, the tools you need to identify it, discovering your head trash triggers, and ways you can stop it.How can you challenge yourself and your thought processes in a positive way to get through and clear out your head trash? Listen and find out!Time Stamps(00:57) - What is head trash?(03:28) - Where does head trash come from?(05:22) - Is that real or is it head trash?(10:49) - How does it hold us back?(12:53) - How does our head trash hold back others we interact with?(15:46) - How do we clear our head trash aka taking out the trash?(21:11) - How often do we need to take out the trash?(23:26) - Final thoughts
Making the First Five Minutes of a Sales Appointment Count
Feb 1 2023
Making the First Five Minutes of a Sales Appointment Count
In this episode of the Prime Resources Podcast, BDR’s Head Coach and Trainer, Shaun Weiss, breaks down when the first five minutes of your sales call begins, how to approach and build a rapport with the customer, and the specific things you can do to make your appointment successful.Are you taking all the correct steps? Listen to find out!Episode Time Stamps:(01:45) - When do the first five minutes in a sales appointment begin?(03:22) - What should happen in those first five minutes?(09:47) - How do we build a relationship in those first moments?(13:37) - What are some specific things we can do to help build trust?(20:00) - What happens next?(24:44) - What things can a salesperson do to be better in those first five minutes?(26:50) - Final thoughts
Building a Business Foundation with Your Mission, Vision, and Values
Jan 3 2023
Building a Business Foundation with Your Mission, Vision, and Values
In this episode of the Prime Resources Podcast, BDR’s Head Coach, Ronda Chaney, shares her expertise and guidance on establishing, communicating, and maintaining your company’s mission, vision, and values.Does your company have a mission and vision? What about values? Why are these important to a new, growing, or well-established company? Discover if your company has everything it needs to communicate its goals to its team members and customers.(01:01) - About Ronda and her industry background(01:46) - What are a company’s mission, vision, and values?(02:29) - QUIZ: Which company do this vision and mission belong to?(04:26) - Why is it important for a company to have a mission, vision, and values?(10:27) - How and when do we create a mission, vision, and values?(13:41) - Who within a company needs to know the mission, vision, and values?(16:11) - What do we share with external individuals, clients, or customers?(17:09) - Revenue Goals: Do we include them?(18:02) - QUIZ: Which company do this vision and mission belong to?(20:04) - Are they set in stone or do they evolve?(21:02) - When’s a good time to review the company’s mission, vision, and values?(21:41) - How do I create these if my company doesn’t have them?(23:46) - Breaking it down(24:41) - Brainstorming terms and words to build a refined mission, vision, and values(25:51) - Final thoughts
Protecting Your Small Business From Cyber Attacks
Dec 1 2022
Protecting Your Small Business From Cyber Attacks
In this episode of the Prime Resources Podcast, BDR's Logistics & Operations Support Manager, Mark, explains how to have great cybersecurity hygiene and protect yourself from cyber-attacks. Whether you are taking all the precautions at home or in your business, there is always a weak link. Discover what it could be and what appropriate steps you can take to defend yourself and your business.(01:07) – About Mark and his cybersecurity expertise(02:35) – What is cybersecurity?(05:12) – Why should small businesses be worried?(07:14) – Are small businesses becoming a target?(09:32) – What are specific cyber attacks that small businesses should be aware of?(11:59) – Did you really win the lottery in Nigeria?(13:58) – How can a business protect itself?(16:28) – What are phishing and other types of attacks?(19:06) – You’re only as strong as your weakest link(20:54) – How do we educate our team?(25:42) – Does cyber insurance coverage exist?(28:23) – Cybersecurity resources(30:07) – Final thoughts
Developing Your Company's Social Media Presence
Nov 1 2022
Developing Your Company's Social Media Presence
In this episode of the Prime Resources Podcast, BDR's Senior Marketing Communications Specialist, Tyler Gunhus, tackles the subject of how to develop or enhance your company's social media presence. Whether you're experienced or just starting out with social media, listen to learn how you can make the most of this important - but ever evolving - marketing tool.(03:03) - The role of social media in marketing(06:57) - Social media platforms for business(10:16) - Determining the best social channel for your business(15:18) - Using social media to attract employees(17:08) - Building an effective social media presence(19:41) - Proactive vs. reactive approach to social media(22:40) - How often to post(25:42) - Types of content to post(28:46) - Posting to multiple channels(32:38) - Building engagement(37:35) - Promoting posts(41:20) - Growing your followers(43:33) - Setting and tracking goals
Offering Accessory Products & Services in Plumbing
Oct 3 2022
Offering Accessory Products & Services in Plumbing
In this episode of the Prime Resources Podcast, BDR Lead Head Coach and Trainer John Michel shares on the power of accessories to drive profitability, enhance the customer experience, and increase worker pay in residential plumbing. Looking for ideas on accessory products you can offer? Want to know how to get your team on board? Wondering how to launch an accessory program in your company? All that and more is covered in this information-packed episode. Don't miss it!(01:02) - BDR plumbing training(02:00) - Why accessories are important in plumbing(04:45) - Educating homeowners on accessories(07:00) - The opportunity in offering accessories(08:30) - Accessory product options(15:22) - Profit impact of accessories(18:59) - Steps to start an accessory program(23:15) - Time needed to launch an accessory program(25:15) - Pitfalls to avoid
Fine-tuning Your Month-end Process for Financials
Sep 1 2022
Fine-tuning Your Month-end Process for Financials
In this episode of the Prime Resources Podcast, BDR Lead Financial Coach Adriane Woodrum explains how to build a consistent month end process for financials that ensures accurate and timely financial reporting. Adriane shares how the month-end process begins far in advance of information reaching accounting and involves the entire team. Listen to find out how to develop the communication and process steps needed to succeed at month's end.Episode Timestamps(01:55) - What is the month end process for financials?(03:36) - Preparation needed for month end(06:24) - Using technology to facilitate reporting(07:58) - Flow of information to accounting(09:29) - Steps in the month end process(12:30) - Biggest challenge with month end processing(15:47) - Best practices and red flags(19:35) - Getting started building your process(22:25) - Final thoughts
How to Improve Employee Retention
Aug 1 2022
How to Improve Employee Retention
In this episode of the Prime Resources Podcast, BDR Head Coach and Trainer Chris Koch discusses ways companies can improve their employee retention. Spoiler alert - it's not just about pay! Chris shares a variety of retention strategies and explains why companies should seek to become the "employer of choice" in their marketplace to help drive their retention efforts. (01:11) - Why retention is important to a business(03:20) - Becoming the "employer of choice"(05:46) - The cost of having an employee leave(10:21) - The role of managers and owners related to retention(17:29) - Utilizing position descriptions(20:34) - Pay and benefits(24:46) - Ways to improve retention beyond pay(28:51) - Career paths for employees
How to Make the Most of Your Business Plan
Jul 5 2022
How to Make the Most of Your Business Plan
In this episode of the Prime Resources Podcast, BDR Lead Head Coach and Trainer Jeff Plant provides strategies to maximize the results from your business plan through periodic reviews and updates. Jeff explains how a business plan removes the need to "guess" in business and also shares the benefits of committing to an annual business planning process. Don't let your business plan gather dust on shelf. Commit to review, update, and celebrate your plan - listen and find out how!(01:04) - The lifespan of a business plan(02:10) - Why you need to update your plan(06:20) - The positives of the planning process(08:30) - How the planning process evolves over time(10:53) - Quarterly reviews of the plan(15:09) - How to conduct plan reviews(17:32) - The role of timely and accurate financials(19:40) - How the plan removes "guessing" in business(24:01) - Jeff's final thoughts on planning
How to Think Like a CFO: Utilizing Financial and Management Reporting
Jun 6 2022
How to Think Like a CFO: Utilizing Financial and Management Reporting
In this episode of the Prime Resources Podcast, BDR Financial Coach Brittany Baimbridge shares what it means to think like a CFO. You don't have to be in the Fortune 500 to apply the same thought processes as a Chief Financial Officer to your company. Tune in to learn how you can fine-tune your financial and management reports and utilize them as strategic, decision-making tools. (01:57) - Brittany's industry background(03:37) - What does it mean to think like a CFO?(06:00) - Who in a company needs to think like a CFO?(07:38) - Sharing the "why" of financial data collection and reporting(09:15) - Examples of financial reporting(10:28) - What is needed to generate financial reporting(15:12) - Having the end in mind with reporting(18:20) - Elements of a financial closing process(25:02) - The power of checklists(27:09) - How to utilize financial reporting(28:56) - What is management reporting?(34:00) - Capturing opportunity with management reporting(35:00) - Examples of management reporting(39:00) - The partnership of financial and management reporting(42:11) - Focusing your management reporting on what's most important
Self-Leadership and Goal Setting
May 2 2022
Self-Leadership and Goal Setting
In this episode of the Prime Resources Podcast, BDR head coach Paul Grizzle shares how to practice self-leadership and goal setting. Paul discusses the four pillars of self-leadership, the impact that self-leadership has on goal achievement, and how it all ties together in your personal and professional life. Learn how self-leadership could impact your business planning and drive you ahead of your competition.(01:38) – What is self-leadership?(04:10) – Physical self-leadership(05:40) – Emotional self-leadership(07:40) – Mental self-leadership(10:05) – Spiritual self-leadership(11:57) – The way we lead ourselves impacts the way we can lead others(15:24) – Becoming self-aware(23:38) – How to practice self-leadership(28:36) – Seeing the potential in other people(31:00) – Self-leadership impacts goal achievement(32:55) – Setting good goals(36:40) – Business Planning(40:55) – Final thoughts