Inside Tourism Business

Fáilte Ireland

Fáilte Ireland’s Inside Tourism Business is the definitive podcast for Ireland’s tourism operators bringing you advice and insights from industry experts and practitioners. Series one delves Inside Food, examining trends and tackling costs to help you innovate while running a more successful food operation. read less

Inside Food: Episode 5 – Driving sales & service innovations
Mar 30 2021
Inside Food: Episode 5 – Driving sales & service innovations
In episode 5 of Inside Food, host Ruth Hegarty is joined by Phillip O’Neill of Clayton Hotel Dublin Airport and Cariona Neary of Neary Marketing to discuss how COVID-19 has impacted operations and investigate how businesses can upskill staff and increase sales in an era of social distancing.    Resources: You can find a range of tools to help you streamline operations and train staff in Fáilte Ireland’s new Breakfast Innovation Toolkit. The Service to Sales programme will launch soon, stay tuned to Fáilte Ireland’s COVID-19 Support Hub for more details.  A full transcript of this discussion is available on failteireland.ie/podcasts.   Panellists: Ruth Hegarty (egg&chicken consulting) is a consultant and facilitator focused on food, farming and sustainability in business and policy. Phillip O’Neill is General Manager of the Clayton Hotel Dublin Airport which features 608 bedrooms, a conference centre with 17 meeting rooms, public bar, two restaurants and café. Cariona Neary of Neary Marketing & Communications is a trainer, writer, lecturer, and Fáilte Ireland mentor, specialising in marketing and customer service strategies.    Listen to a particular topic: 01:32 – How COVID-19 has impacted food and beverage operations 06:30 – Training and upskilling staff in preparation for reopening 14:34 – Online learning and briefings 19:00 – How technology can streamline operations and improve the customer journey 22:19 – Upselling opportunities and the Service to Sales programme
Inside Food: Episode 2 - Innovating menu engineering for profit
Mar 9 2021
Inside Food: Episode 2 - Innovating menu engineering for profit
Inside Food host Ruth Hegarty delves into the science of menu engineering in this fascinating discussion with chef Niall Hill and Managing Director of The Twelve Hotel, Fergus O’Halloran. Listen now to learn how to design your menus to increase sales of high-margin dishes and in turn boost profits. Niall and Fergus share their insights on: The science of menu engineering The importance of menu design Cross-functional dishes to increase efficiencies Developing outdoor dining menus Re-engineering breakfast Core-based recipes that can evolve through the seasons  Resources: You will find practical tools to help you engineer your menus in Fáilte Ireland’s Breakfast Innovation Toolkit on the COVID-19 Support Hub. A full transcript of this discussion is available on failteireland.ie/podcasts.  Panellists: Ruth Hegarty (egg&chicken consulting) is a consultant and facilitator focused on food, farming and sustainability in business and policy. Niall Hill of Niall Hill Foods is a chef and food consultant serving clients in foodservice and food production. Fergus O’Halloran is Managing Director of The Twelve, an award-winning hotel in Galway.  Chapters: listen to a particular topic1:50 – What is menu engineering? 5:19 – The importance of menu design 09:55 – Driving efficiency in the kitchen 14:30 – Developing outdoor dining menus 16:30 – Re-engineering breakfast 19:45 – Continuously evolving recipes
Inside Food: Episode 1 - Consumer trends shaping eating out
Mar 2 2021
Inside Food: Episode 1 - Consumer trends shaping eating out
The first episode in Fáilte Ireland’s seven-part Inside Food series charts how changing consumer behaviours will shape the future of eating out when businesses re-open. Host Ruth Hegarty is joined by Fáilte Ireland’s Amanda Horan; hospitality consultant Joe Quinn; and chef Niall Hill for a wide-ranging discussion on emerging trends in food. Listen now to learn how breakfast is changing, outdoor dining is evolving and food-to-go is here to stay. You will find the practical tools mentioned in this episode plus a transcript of the discussion on failteireland.ie/podcasts.  Panel Biographies Host: Ruth Hegarty, Director, egg&chicken consulting  After 11 years as Secretary-General of the Irish branch European chef organisation Euro-Toques, Ruth founded egg&chicken consulting in 2014 driven by a desire to work more closely with Ireland’s food producers and farmers, in addition to the hospitality and tourism sectors. Ruth is part of the management team of the international food symposium, Food on the Edge, and headed up the development of Chef Network, a professional network founded in 2016 with over 4,000 members. She is on the mentoring and training panels of BIM, Fáilte Ireland, LEO (Local Enterprise Offices) and New Frontiers. In addition to consultancy services, Ruth is an experienced speaker, MC/presenter, moderator and facilitator. Amanda Horan, Enterprise Development Manager, Fáilte Ireland Amanda’s early education and career in hospitality management included time spent in Switzerland, the UK and Ireland. Following a number of years in roles including F&B Development, Revenue Management, HR & People Development, Amanda moved into the further education sector and spent over a decade in roles including Facilities Management, third-level education and training and the management of Vocational and Rehabilitative Training Centres.  Since joining Fáilte Ireland some 15 years ago, she has been involved in Continuous Professional Development, Regional Tourism Development, International Leisure Tourism Sales and for the past two years has been part of the team Supporting Enterprise Development of Industry. Joe Quinn, Hospitality Management Consultant Joe Quinn is a hospitality management consultant specialising in Hotel Operations Management. He held the role of Group Operations and Integration Manager for Clayton Hotels at Dalata Hotel Group from 2014 to 2018. Prior to this, and during his 25 years with Jurys Doyle Hotel Group plc, Joe held a number of senior positions including General Manager, Construction Projects Manager, Group General Manager and finally Chief Operations Officer. As Chief Operations Officer he was instrumental in opening 12 new hotels in the UK between 2007 and 2012.   Niall Hill, Founder, Niall Hill Foods With over 30 years’ experience both national and international, Niall is best known for his work as head of food at the award-winning food company, The Butler’s Pantry. Over the last 16 years Niall has won numerous awards including the Great Taste Awards, Small Business Award and Blas na hÉireann, and has a MSc in Applied Culinary Nutrition. Niall has been a regular contributor to Food & Wine magazine, TV3, and is a guest chef for Miele. A member of the Chef Network Advisory Council, he runs Niall Hill Foods, a consultancy business serving clients in foodservice and food production.