Episode 26: PennyLoafers and the Secret to Good Customer Service

Create Bridges: Small Business - Big Rural Impact

Sep 30 2021 • 36 mins

Brandon Mathews takes the mic on this episode with a literal mom and pop duo in Mammoth Spring, AR. Penny and Kenny Bohling own and operate PennyLoafers, a self-proclaimed coffee shop with New Orleans style beignets, coffee, and a few other offerings you wouldn’t expect to find like the “world’s famous Rueben, biscuits & gravy, and the largest Belgium waffles Brandon has ever seen. Kenny and Penny are incredibly welcoming people, and have hearts of service which is highlighted in the second half of the episode.

We also discussed going big in business isn’t always the best option and can limit some of the flexibility you want as a small business owner, or that creating good customer service and experience is just as important as your final product or service. It was summed up best with “It’s about the people.” Whether you are in the food industry, the service industry, or work remotely across a tri-county region, there is something to take away from Penny and Kenny’s story.

PennyLoafers

Facebook: https://facebook.com/PennyLoafers-113814873816012

Website: https://pennyloaferscafe.com

Phone: 870.710.1341

Address: 131 S 2nd

Street Mammoth Spring, AR 72554


CREATE LIFT: https://uaex.uada.edu/create-lift

CREATE BRIDGES RESOURCES: https://uaex.uada.edu/createbridgesresources