In Episode 16 Mark and Caroline deal with a guest who is trying to blackmail them with a negative review, Danielle calls in from the beach for a game of Review Roulette and the team talk systems for the management of maintenance issues across the portfolio as it continues to grow.

ABOUT THE SHOW

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry

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