PODCAST

The Busy Leader’s Podcast - A Catalyst for Inspired Action

Quint Studer

The Busy Leader’s Podcast – A Catalyst for Inspired Action is a high energy, high fun podcast hosted by Quint Studer. In each high-impact segment, Quint chats with individuals on how they’re navigating today’s environment. Learn best practices and how they work in different contexts. You’ll often walk away with tactical tools and tips you can apply to your role, business, community, and life.

51_Dealing with Disruptive Behaviors: Cultivating a Culture That Allows People to Fall Back in Love with Their Job  Sonia Rhodes and Dr. Renee Thompson
There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it.Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They say culture and employee experience will not only allow us to attract and keep the best and brightest, it will allow us to provide the best clinical outcomes, as well as achieve our financial and operational goals. You’ll learn:·      How to build a culture by design, not by default·      Why getting intentional about the kind of workplace you want is the key·      Why a high performer who behaves badly is really a low performer·      Why leaders might ignore bad behavior and why that’s so dangerous·      Why naming bad behaviors is key to helping the team confront them ·      How to create a self-regulating culture where every single colleague understands what right looks like and becomes an ambassador for how to make things better·      How culture and experience drive all other success·      Practical strategies for approaching employees who are having a difficult time complying with the rulesSonia Rhodes is the founder and CEO of The Experience Lab—an incubator of ideas and an accelerator of action—bringing Experience design and cultural transformation principles to the healthcare industry. The Experience Lab partners with visionary healthcare systems and executives to imagine, design, and bring to life a new kind of healthcare Experience for team members, providers, patients, and guests and is home to The Inside Out National Experience Transformation Collaborative. Sonia is a pioneer in the realm of healthcare Experience Design, leading the way in the industry for more than 20 years. At Sharp HealthCare, a San Diego, CA-based not-for-profit health system, she was the nation’s first health system executive to lead organizational Experience transformation.As an international speaker and consultant, Renee Thompson, DNP, RN, CSP, tackles the professional challenges facing healthcare leaders today. With 31 years of experience as a clinical nurse, nurse educator, and nurse executive, Dr. Thompson is an internationally recognized expert on creating a healthy workforce by eradicating workplace bullying and incivility. She is the CEO and founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce. Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, and in 2018 was recognized as one of LinkedIn’s Top 10 Voices in Healthcare for her contribution to their global online healthcare community.To learn more about the RYTO Conference, click HERE.
Today
35 mins
50_Words Matter with Terre Short and Dennis Snow
Words MatterDuring busy, stressful times, it’s easy to get transactional in our communication with employees, co-workers and our patients. However, hard times really require a different kind of communication, one that’s more relationship driven. It’s vital that we look inward to ensure that our words are aligned with our intentions and values, that we engage employees in ways that make them feel like partners, and that we connect with others in ways that generate meaningful answers.In this podcast, Quint explores the subjects and more with human potential developer Terre Short (author of The Words We Choose: Your Guide to How and Why Words Matter) and service excellence expert and former Disney executive Dennis Snow (author of “Lessons From the Mouse: A Guide for Applying Disney World’s Secrets of Success to Your Organization, Your Career, and Your Life). Here are a few of their insights:Why you have to do more listening than talking right nowHow to ask the powerful questions that get you really connected to peopleHow to make sure what you say and what you mean is alignedWhy employees are the best people to answer your toughest questions and how to create the partnerships that elicits their input.How to celebrate those daily moments of getting things right and why you shouldWhat EVERYTHING SPEAKS really meansHow to see your organization through the lens of employees and patientsHow constantly narrating the process relieves anxiety for employees and patientsAbout Terre Short:Terre Short is the CEO/owner of Short Group. She has been a coach in some capacity her entire career. Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians and middle managers to connect to their why, and to harness the power of empathy and personal relationships. She excels in assessing complex situations/challenges and helping others break them down with clarity into actionable steps.Terre has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP).Prior to returning to Short Group, Terre served in corporate healthcare roles for ten years (2010 - 2020), as a high-level executive for one of the largest health systems in the U.S. (HCA), and as a regional director for Huron/The Studer Group.She first established Short Group in 1995 and at that time specialized in leadership development and consulting, including coaching GMs, CEOs and other leaders. Short Group followed her hospitality career that spanned many senior leadership positions within Four Seasons Hotels and later Pebble Beach Company.Since 1995, she has spoken for a wide range of organizations, and audiences large and small. She is highly sought after for leadership development forums and spoke at the 2018 Annual Becker's Hospital Review Conference.Terre is passionate about bringing out the potential of others through 1:1 and team coaching, and helping leaders improve results through her speaking, and consulting. Topics outlined on Short Group website.Terre published The Words We Choose: Your Guide to How and Why Words Matter in July 2020. The book covers how to choose words that connect to values and intention. It spans the words we choose for ourselves (the voice in your head), with loved ones, at large in the world, at work, through technology (not spoken), and with a higher power.About Dennis Snow:Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence
May 3 2022
32 mins
49_Making Preparedness Part of Your Mission with Eugene Schneller
From PPE and ventilator shortages to challenges in distributing vaccines and medications, it’s clear that the added strain from Covid-19 exposed some cracks in our healthcare system. In order to be ready for whatever comes next, we need to rethink how we procure and allocate resources. Eugene Schneller shares why supply chain management should be top of mind for healthcare leaders and gives strategies for how to stay prepared for whatever the future holds.  You’ll learn: Why we should include “preparedness” as a core part of our mission, along with our industry focus on “cost, quality, and outcomes”Why collaboration and resource sharing is so important in difficult times and how to hardwire these practices into the everyday Why “just-in-time” procurement policies need to be updated to account for Black Swan-type eventsHow to allocate financial resources to staying prepared in a way that makes things better, not harderEugene Schneller, PhD, has held faculty and research scholar positions at Duke University, Union College (New York), and Columbia University. His consulting and research focus on health care policy, best practice adoption, supply chain purchasing strategy design and governance, human resource development, and supply chain integration. He was principal investigator for the Department of Defense efforts to integrate the medical supply chains for the three services. He is co-founder of Healthcare Supply Chain eXcellence and president of Health Care Sector Advances.The Gratitude Symposium Session
Apr 19 2022
33 mins
48_Leading and Growing Through Times of Unprecedented Change and Uncertainty with Jamie Orlikoff and Michael Pugh
Jamie Orlikoff and Michael Pugh discuss some of the ways leaders will have to evolve as we all navigate complicated problems that don’t have any easy solutions. You’ll learn:How to deal with feelings of failure in senior leaders who are dealing with staffing problems that are largely out of their control (and how their boards can support them through uncertain times).Why and how to recapture hospital leadership’s role as a leading voice in health, not just healthcare delivery. Why community health should be on everyone’s radar and how hospitals can find innovative solutions to promote wellness. How to keep polarization from disrupting your organization and keep everyone united around giving patients the best care possible.Why healthcare delivery must be at the center of your healthcare system and drive all your redesign efforts.Finding the bright spots and redesigning care teams and processes for the workplace of the future: Why senior leaders need to take an honest look at the changes they’ve made during the pandemic and ask themselves, Is this something we should continue moving forward? James E. Orlikoff is president of Orlikoff & Associates, Inc., a consulting firm specializing in health care governance and leadership, strategy, quality, patient safety, and system development.  He is the National Advisor on Governance and Leadership to the American Hospital Association and Health Forum. He was named one of the 100 most powerful people in healthcare in the inaugural list by Modern Healthcare magazine.ORLIKOFF & ASSOCIATES, Inc.4800 S. Chicago Beach DriveSuite 307NChicago, IL  60615-2054(773) 268-8009 phone(773) 268-8006 faxj.orlikoff@att.net Michael D. Pugh, MPH has over thirty-five years of CEO experience in hospitals, health care systems, managed care organizations, consulting, and health care technology companies. He is a frequent speaker at regional, national, and international conferences on subjects of leadership, quality, governance, and strategy. Michael D PughPresidentMdP Associates, LLC719 671-2668mdp@mdpassociates.comwww.mdpassociates.com
Apr 5 2022
42 mins
47_Focus on the Who, Not the What with Diane Rogers and Sue Murphy
Focus on the who, not the what. When you put people first, the other things (like metrics) will take care of themselves.Diane Rogers and Sue Murphy share strategies for leaders to engage in conversations with their teams that leave people feeling seen, heard, and cared for. Not only does this help create high-performing teams, it also helps make you more fulfilled as a leader. You’ll learn:Why basic “check-ins” and asking, “How are you doing?” doesn’t cut it anymore, and what to do insteadHow to hold up a mirror to your own magnificence as an organization and highlight what’s going right, and why this is so valuableHow to hardwire gratitude into your everyday practicesWhy how you show up for people determines how they show up for youHow to meet people where they are and give coaching that actually improves outcomesDiane Rogers has a diverse background and a big heart, both of which power a simple and focused mission: to inspire individuals and organizations to harness the strengths and magnificence of people, so together they can achieve higher levels of organizational performance and individual engagement. Founder and president of Contagious Change, LLC, Diane is best known for her breakthrough programs for healthcare organizations, where she has long been a trusted coach—sought after for her ability to inspire strengths-based leadership behaviors among healthcare professionals who want to optimize performance, experience, and engagement.Susan Murphy, RN BSM MS is currently the Chief Experience Officer (CXO) at Northwest Community Healthcare. Prior to her role at NCH, Sue was the Chief Experience Officer at University of Chicago Medical Center, where she led experience strategies that improved system-wide patient satisfaction scores. In the role of the CXO, Sue’s attributes include being a visionary and pragmatic leader with experience and expertise in service excellence strategies, program development, metrics, and benchmarking.  Responsible for designing and overseeing the implementation of an integrated, comprehensive strategy that transformed and drove outcomes in quality of care, service and patient experience. Serving as the role model for the mission as well as an advocate for the “voice of the patient” in all endeavors, leading with providing strategic leadership for the development of sustainable programs that foster experience excellence, empathy, and compassion, as well as, patient and family engagement.  Watch their Gratitude Symposium presentation: "Uniting and Engaging Employees – An Artistic Masterpiece (20:15)"
Mar 15 2022
41 mins
46_The Power of Performance Excellence and Purpose: Lessons from Hospice with Chris Comeaux
Mar 8 2022
30 mins
45_When times are tough, lean in to relationship building with Bob Murphy and Dr. Anthony Orsini
When times are tough, lean in to relationship building. With healthcare systems stretched to their limits, it’s vital that employees feel engaged, supported, and genuinely cared for. Today’s guests discuss why the most successful leaders are those who proactively lean in and build trusting relationships that go beyond the basic “check in.” You’ll learn:How to hold real conversations that establish commonalities and rapport and encourage people to open up.How to make one-on-one human-to-human connections with your team, and why this makes your job as a leader more fulfilling and rewarding. How to ensure that your non-verbal cues (body language) are consistent with your wordsWhy “How can I help” is a far more powerful phrase than “Do you need anything?” When we lean in, not only do we foster the kind of relationships employees crave, we’re more likely catch mental health issues before they become major problems.      Dr. Anthony Orsini has spent the last 25 years developing proven communication techniques that help doctors build rapport and quickly form trusting relationships with their patients. Dr. Orsini is a practicing physician, author and frequent speaker on the topic of compassionate communication in medicine. He is the Level II Medical Director at one of the largest Neonatal Intensive Care Units in the world. He also serves as Chief of Patient Experience and Palliative Care Liaison for his neonatal practice. Dr. Orsini's Gratitude Symposium PresentationBob Murphy is a corporate chaplain, executive coach and speaker who has presented around the world to hundreds of thousands of leaders on performance excellence, service, and many other leadership topics. He is an expert on how to become a high performing organization, department, leader and employee. Bob is a registered nurse and an attorney, currently serving as the chief of medical missions and director of international programs for GBS Institute.Bob Murphy's Gratitude Symposium Presentation
Feb 22 2022
33 mins
44_What the Front-Line Needs From Its Leaders with Jay Kaplan, MD
43_What the Front-Line Needs From Its LeadersDr. Kaplan is the Medical Director of Care Transformation and Director of the Be Well Center for LCMC Health in New Orleans, LA. He is the Clinical Associate Professor of Medicine, at LSU Health Sciences Center, and an attending physician and academic faculty for the Emergency Medicine Residency at University Medical Center New Orleans. Dr. Kaplan is a past President of the American College of Emergency Physicians and current national faculty for ACEP, as well as a member of the National Academy of Medicine Action Collaborative on Clinician Well-Being and Resilience. A graduate of Harvard College and Harvard Medical School, Dr. Kaplan was recently named the 2021 John G. Wiegenstein Leadership award winner; this is the highest award of the American College of Emergency Physicians and it is given for outstanding contributions to the College. Dr. Kaplan continues to practice clinically because he loves the clinical practice of medicine, and caring for patients helps him remain close to the patients’, the hospital staff’s, and the physicians’ current experience.Dr. Kaplan discusses how the healthcare workplace has changed and the frontline needs new assurances from their leaders. During the podcast, you will learn specific tactics to help empower staff and medical staff to connect back to themselves, their patients, and their colleagues. Dr. Kaplan also gives a preview to his session at the Replenishing Yourself, Your Team and Your Organization conference taking place Feb. 22 and 23. Contact Jay Kaplan, MD, FACEPjaykaplanmd@gmail.comCell: 415-686-8291www.JayKaplanMD.comResources: Read Dr. Kaplan’s full bio HEREDr. Kaplan’s Gratitude Symposium PresentationConference: Replenishing Yourself, Your Team and Your Organization (RYTO) Feb. 22 and 23
Feb 8 2022
28 mins
43_Quint Studer Takes a Look Back42_Relooking at the Healthcare Industry with Dr. Paul Keckley and Nate Kaufman
Joining today’s podcast is Dr. Paul Keckley and Nate Kaufman. During this podcast learn how uncertainty is playing a role in healthcare policy and how partisanship has become the driver with more activity going to the state level. They share some of their biggest concerns which includes healthcare expenses going up faster than revenue. They also share their recommendation for the healthcare industry to relook at anything that is tied to patient care and to refocus on hospital operations. And don’t miss as Nate and Paul describe the top 3 things they recommend for a CEO to focus on. Dr. Keckley is Managing Editor of The Keckley Report and Managing Partner of The Keckley Group which provides market research, advisory, and policy analysis services to health systems, health insurers, technology companies, and investors.He is widely considered an industry thought leader on healthcare industry trends and regulatory policy and served as a facilitator between the White House Office of Health Reform and major industry trade groups in developing the Affordable Care Act.Nathan Kaufman is Managing Director of Kaufman Strategic Advisors. With over 40 years of experience as a strategist, executive, and negotiator, Nate is considered one of the nation’s most experienced industry experts. He is a strategic advisor to healthcare executives, boards, physician groups, and other healthcare companies. He is known for his practical advice focusing on succeeding in the new post-ACA, MACRA, value-based- risk environment. In addition, he is a seasoned negotiator and has successfully completed hundreds of transactions. Resources: Watch Dr. Paul Keckley's Gratitude Symposium Presentation Watch Nate Kaufman's Gratitude Symposium Presentation  Contact:Paul Keckley, PhDManaging Editor, Managing PartnerThe Keckley Report and The Keckley GroupNate Kaufman M.S.Managing Director & FounderKaufman Strategic Advisors, LLC
Jan 25 2022
58 mins
41_How Innovation and Creativity Can Create Fast and Meaningful Change with Lyn Ketelsen and Colby Jubenville
Jan 11 2022
38 mins
40_How to Hire Super Stars the First Time with Kenneth Cohen, PhD
Joining the podcast is Kenneth Cohen, PhD who is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm.  During the podcast, Ken shares the findings from their Malcomb Baldrige Award Recipient CEOs’ research study. He also discusses why “Revolving Doors” exist in key leadership positions and why it matters. Throughout the podcast Ken reveals how to make accurate hiring decisions and the importance of setting up a system and process to hire super stars the first time. Listen in to learn the 3 questions that Ken has asked thousands of people during his research study. Now here is your host Quint Studer and Kenneth Cohen. About Kenneth R. Cohen, PhDFounder & Chief Executive OfficerThe Synergy Organizationhttp://www.synergyorg.com/ken@synergyorg.com1-866-HIRE-123Kenneth Cohen, PhD is the Founder & CEO of The Synergy Organization.  Over the last 32 years, his firm has distinguished itself as the country’s first Evidence-Based Executive Search® and Executive Assessments firm with Evidence-Based Best Practices, including Psychological Testing and the Baldrige Performance Excellence Program standards.  They are recognized for helping progressive healthcare organizations make more accurate and cost-effective decisions in their Executive Search, Executive Selection, and Succession Planning practices, the first time.  Dr. Cohen integrated his special expertise and experiences as a Psychologist along with the proprietary Synergy Screening System®, Baldrige Performance Excellence Program standards, and the findings from Synergy’s Leadership Best Practices research studies.  These stop the dangerous “Revolving Door” phenomenon while simplifying the challenging and costly task of hiring extraordinary senior executives and staff.  His exciting pioneering research study with Malcolm Baldrige National Quality Award Recipient CEOs yielded powerful Predictive Analytics that help organizations better define and measure their unique leadership needs, and then identify which individuals are most likely to achieve extraordinary results. Dr. Cohen is proud to serve as the Founding Sponsor of the Harry S. Hertz Leadership Award in close collaboration with the Baldrige Foundation.   He serves as a Board Member for the Mid-Atlantic Alliance for Performance Excellence (MAAPE), the regional Baldrige program serving PA, NJ, DE and parts of MD.  Over the last 32 years, he has published and presented extensively to national, state and regional healthcare organizations including ACHE Congress, American Hospital Association, ASHHRA, Baldrige Quest, and HFMA.  He earned his Masters and PhD as a Psychologist at Temple University.
Dec 27 2021
44 mins
39_Build a Culture of Well-being with Katie Boston-Leary38_Taking Challenges to Opportunities with Justin Reed
Justin Reed joins the podcast to share how he navigates the toughest challenges by turning them into opportunities for training and developing leaders. Justin is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.During the podcast, learn how sharing your expertise and experience can lowering the anxiety of those you serve. Justin shares how remote learning during the pandemic helped break down silos and the importance of communicating with humility. Justin shares one of his biggest challenges around compassion fatigue and how doing early interventions and providing well-being resources continues to make an impact. ABOUT JUSTIN REED:Justin Reed is currently the Assistant Chief – EMS for Cy-Fair Fire Department. As the overall EMS Director, he is responsible for all activities involving the 140 full-time paid staff, 13 ambulances who respond to approximately 40,000 calls annually, covering a population of 640,000. Justin has over 15 years of progressively responsible experience delivering the highest quality of leadership, patient care, and customer service.Justin Reed is currently attending University of Pennsylvania’s Master’s of Health Care Innovation and is an honors graduate of Western Carolina University Emergency Medical Care program. He was recently recognized by the American Ambulance Association Top 40 Under 40 and is a Fellow of the American College of Paramedic Executives, 2020.Justin has volunteered with numerous organizations including a non-profit organization, MyLifeSpeaks, in Haiti providing prehospital care, education, and equipment. He serves in numerous committees including the National Association of EMS Managers, where he is the immediate former Chair of the Quality and Performance Improvement Committee. As a thought leader, Justin holds various certifications and has taught both domestically and internationally with a strong passion for behavioral economics, change management, and prehospital care in Haiti.Justin Reed, NRP, FACPEAssistant Chief – EMSCy-Fair Fire DepartmentJustin.Reed@cyfairfd.org
Nov 22 2021
42 mins
37_How Belonging and Being a Part of a Team Impacts Well-being with Dr. Stephen Beeson
Joining the Busy Leader’s Podcast is Dr. Stephen Beeson who is an author, physician, speaker and founder of Practicing Excellence. He and his company have helped hundreds of medical groups and hospitals across the country develop their clinicians in ways that transform the experience for those receiving and providing care.Throughout this podcast, Dr. Beeson shares how they help clinicians, teams and leaders build new skills that help them experience more of those restorative moments of patient connectivity, team collaboration and leadership effectiveness. These are the moments that help people sore, and they can happen throughout an organization. Learn how creating a sense of belonging may be the greatest burnout counter method there is and how providing people the skills to allow “team” to manifest, so much so that people wake up Monday morning excited to go to work and hang out with their tribe. This podcast will give you a greater understanding that we have dominion over the things that drive the human experience and how adjusting one’s is mindset and leadership approach are elements. About Dr. Stephen Beeson stephen@practicingexcellence.com  Dr. Stephen Beeson is a nationally recognized author, physician, and speaker. A board-certified family medicine physician, Dr. Beeson practiced with the Sharp Rees-Stealy Medical Group in San Diego County for 18 years. During his tenure with the medical group, Dr. Beeson was selected by Sharp HealthCare leadership to serve as the Physician Director for the Experience,” an organizational commitment tooperationalize service excellence. Dr. Beeson’s patients ranked him in the 99th percentile nationwide, and the San Diego County Medical Society voted Dr. Beeson as one of San Diego’s best physicians for eight consecutive years. During this time, the medical group improved their patient satisfaction from the bottom to the top decile, won three AMGA Acclaim Honoree awards for clinical performance, and with Sharp Healthcare was the recipient of the Malcolm Baldrige Award.Dr. Beeson’s first book, “Practicing Excellence A Physician’s Manual to Exceptional Health Care,” became a national bestseller that articulates a prescriptive “how-to” approach to improve physician performance to drive organizational success. In 2009, he released his second book, “Engaging Physicians: A Manual to Physician Partnership.” This critically acclaimed book takes system leaders on a staged journey to physician enrollment in organizational change efforts.Most recently, Dr. Beeson founded Practicing Excellence, which builds skills to drive outcomes in well-being, patient experience, and leadership effectiveness. Built for busy clinicians, their micro-learning approach delivers short, evidence-derived, video-based coaching to clinicians, leaders, and teams through a mobile app. They partner with some of the nations’ largest health systems and medical groups to deliver coordinated skill-building programs that provide measurable results. Learn more at www.practicingexcellence.com. Resources: www.thegratitudegroup.com/Gratitude Symposium talk by Dr. Stephen Beeson - Finding Gratitude When Life is HardThe frontline care teams have been through one of the most challenging times in healthcare ever. Exacerbation of burnout, thoughts of retiring early, anxiety, depression, and PTSD have come into our beautiful healing profession.In this session, we spend a few moments on the personal impact of what healt
Nov 8 2021
35 mins
36_I didn’t do anything special, I was just doing my job with Bonnie and Mark Barnes, The DAISY Foundation35_People and Patient Center Approach with Melody Dickerson and Grace Greenan, Virginia Hospital Center
People and Patient Center Approach with  Melody Dickerson and Grace Greenan, Virginia Hospital CenterVirginia Hospital Center puts their people and patients at the center. By connecting to people’s values and helping them learn the skills to be successful, outcomes follow. Melody shares how rounding on patients and employees is a key step. She shares how relationship rounding is different from “drive by rounding” by having an  intentional conversation to build rapport, find out what’s working well, who can be recognized and where improvements can be made. During this podcast, learn how frequency correlates to outcomes and how sequencing and hardwiring behaviors sets the framework for engagement with their employees. Grace discusses their leader orientation, culture day and how training creates the culture for engagement. Listen in to hear tips on creating an engaged workforce, how to connect to the values of employees and leading through a crisis. Melody F. Dickerson, MSN, RN, CPHQ , Senior Vice President & Chief Nursing Officer, Virginia Hospital Centermdickerson@virginiahospitalcenter.com  Melody Dickerson is the Senior Vice President and Chief Nursing Officer at Virginia Hospital Center Health System, a 437-bed, not-for-profit Magnet teaching facility in the Washington DC metro area. A nurse leader for more than 25 years, Melody is a member of the American College of Healthcare Executives, the American Organization of Nurse Executives, and is the President of the Northern Virginia Chapter of the Virginia Nurses Association.Melody leads the clinical and quality initiatives that advance high-value healthcare for the health system. Melody has played a critical role throughout the pandemic as the voice of the health system to the surrounding community, serving as one of the Hospital’s primary spokespeople for the region’s first drive-through COVID testing facility. Melody also led the Hospital’s effort to become a Level II Trauma Center earlier this year, filling a critical need in the community. Grace Greenan, MA, LPC, Associate Vice President for People and Experience - Talent Management & Patient Experience, Virginia Hospital Center ggreenan@virginiahospitalcenter.com Grace Greenan, MA, LPC has been a counselor for 18 years and a counselor educator for the past 5 years. She received her BA in Psychology from the University of Massachusetts and her MA in Professional Counseling from Liberty University. Grace currently works as an Associate Vice President for People and Experience at Virginia Hospital Center and maintains a private counseling practice. For her Ph.D. work in Counselor Education and Supervision with a focus on Organizational Development, Grace’s research has included a deep analysis of the supervisory relationship dynamic to determine if supervisor realism and genuineness predict an increase in staff willingness to report errors. Grace is passionate about positive psychology, employee and patient engagement, and leadership development. She is a member of the American Counseling Association, the American Psychological Association, and the Association for Counselor Education and Supervision. She is also a graduate of the Arlington Leadership Center for Excellence program.
Oct 11 2021
45 mins
34_Leadership is a Mindset with Mike Harbour and Brian Haas 
Leadership is a mindset, not a skillset and it starts with purpose. Mike Harbour and Dr. Brian Haas join the podcast to share information about their presentations at The Gratitude Symposium as well as helpful resources for changing the mindset. Mike is the founder and president of Harbour Resources, a leadership consulting, training, and talent management firm. During the podcast he shares 4 ways individuals can create a path of upward mobility in their life and leadership to experience more peace, more success, and more abundance in their life, business, and leadership of others. Dr. Brian Haas is hospitalist, and physician leader and coach who explores how life stressors can deplete your emotional intelligence reserves and how this can negatively impact, your patients, your family, your friends and lead to burnout and dissatisfaction with your career. During the podcast Brian provides strategies to create an environment and culture to maximize the human potential.Take a listen to learn valuable resources to help your mindset and replenish your emotional intelligence. Resources:Mike HarbourThe Gratitude Symposium Presentation - How To Use Gratitude to Raise your Altitude (47:03)Tool - Action Guide Brian HaasThe Gratitude Symposium Presentation - Your Emotional Intelligence fuel tank and how it is being depleted without you even knowing it. (37:47)Blog Post - “What We Can Learn From Ted Lasso” Books Referenced: The Calling: Why Healthcare is So Special, by Quint StuderThe Fifth Discipline, by Peter Senge
Sep 27 2021
36 mins
33_Learn How Creating a Culture of Empathy Can Lead to Better Organizations with Lisa DeLong and Adrian Gostick
Lisa is an international speaker, author, TEDx presenter, certified shamanic healer, guided energy practitioner and registered nurse. Adrian is a global expert on organizational culture, and author of the New York Times and #1 Wall Street Journal bestsellers The Carrot Principle, All In and Leading with Gratitude. His most recent book is Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done. Lisa and Adrian join the podcast to share how creating a culture of empathy can lead to better organizations. Lisa offers wisdom, insights and practical tools to attend to our spirit through “BUILD,” an acronym inspired by Lisa’s life experience of loss.  She shares how to release fear, embrace love, value intuition and connect to each other as we explore aspects of leadership by leading ourselves first.  Adrian shares what you can do for yourself to help with your own anxiety and how to help those you lead. In addition, he shares his extensive research on why employees leave their job and how an employee’s resignation involves their relationship with their supervisor. In this podcast learn how you can maximize your own potential and those you lead.Resources: Lisa DeLong: Miracles Manifest Through People: The healing power of spiritual exploration for healthcare professionals. (30:42) The Gratitude SymposiumBUILD Adrian Gostick:The Anxiety Solution: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done (38:23) - The Gratitude Symposium Forbes Article: “4 Ways To Beat The Great Resignation”View Gratitude Symposium Presentations HERE
Sep 13 2021
42 mins
32_Becoming Better Listeners and Leaders with Linda Deering Dean and Don Dean