Learn how this industry leader maintains their standard of "excellence" across the entire organization - including what metrics they measure, how they empower their teams, and what they do when things go wrong.

Timestamps:
0:53 What is Golfbreaks?
1:37 How Golfbreaks retained 80% of business during the pandemic
2:20 A customer-centric technology buying strategy
4:51 How to demand & maintain excellence throughout the organization
6:55 Examples of how to empower sales agents & customer support for excellence in service
8:44 How empowerment of individuals feeds back into the company's customer service strategy