The ASHHRA Podcast

This episode of The ASHHRA Podcast features an enlightening conversation with Adele Johnson-Kebe, VP and CHRO at Dayton Children's Hospital. Hosted by Luke Carignan and Bo Brabo, this episode delves deep into topics of leadership, talent management, and the evolution of organizational practices post-COVID.🎙️ Episode Highlights:Pandemic-Driven Leadership Lessons: Adele shares her insights on how the pandemic has reshaped leadership, underscoring the importance of adapting learned skills for future practices.Crisis Leadership: Bo draws intriguing parallels between the healthcare and airline industries, emphasizing the importance of preparedness and learning from past crises.Emotional Intelligence: Discover the growing focus on empathy, conflict management, and understanding – crucial competencies that set successful leaders apart.Diversity, Equity, and Inclusion (DEI) 2.0: Adele introduces an evolved perspective on DEI, highlighting the importance of creating a culture of belonging and understanding personhood beyond traditional metrics.Real-Life Leadership: Hear moving stories that illustrate leadership through compassion and action, showing that true leadership can come from any role within an organization.Child-Focused Mission: Adele discusses Dayton Children's dedication to providing optimal health for all children, emphasizing the hospital’s mission-driven approach that naturally fosters lower turnover rates.💡 Key Takeaways:Adapting Leadership Post-COVID: Assessing leadership qualities and fostering emotional intelligence are more important than ever in our evolving work environments.Ethical Decision-Making: Organizations must continually strive to "do the right thing," especially in times of crisis, and this should be guided by strong HR and ethical frameworks.Encouraging Risk and Growth: Leadership at all levels must encourage individual contributors to take leadership risks and grow from their experiences.Purpose-Driven Organizations: Effective leaders inspire and motivate by ensuring every individual feels seen and valued—integral to keeping a dedicated workforce engaged and committed.We hope you find this episode as inspiring and thought-provoking as we do. Tune in now to gain valuable insights into compassionate and effective leadership!Thank you for being a part of our community. Together, let's lead with purpose and compassion.Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

Dive into a riveting conversation with Holly Turner, the accomplished CHRO and market operations leader at Baptist Memorial Healthcare in Memphis, TN, alongside co-hosts Bo Brabo and Luke Carignan.Episode Highlights:Holly Turner's Journey: From her early days as an administrative intern to ascending to a top leadership role, Holly's story is a testament to the power of mentorship and relentless dedication. Learn how Dr. Paul Fitzgerald and HR director Jerry Barbary recognized and nurtured her potential.Keys to Holly's Success: Discover Holly's "3 R's"—Responsiveness, Resourcefulness, and Relationships—that have been pivotal in her career growth. A blend of innate skills and refined strategies through mentorship shaped her path.Technology in HR: Anne Segura Manint discusses the transformative impact of AI and technology in modern HR practices. Learn how these advancements are streamlining processes and allowing HR teams to focus more on human interaction and meaningful employee engagement.Embracing Mistakes and Learning: Holly shares personal anecdotes about mistakes that became learning experiences. With stories from Bo’s military days, this segment emphasizes the importance of resilience and accountability.ERP System Transformation: Holly provides insights into the ongoing ERP system improvement at Baptist Memorial—an effort to enhance organizational processes in a post-pandemic world.Key Takeaways:Mentorship's Role: Understand how mentors like Jerry Barberie and Brenda Johnson played crucial roles in shaping Holly's approach to HR. Their supportive reactions to mistakes highlighted the importance of learning and growth.Creating a Supportive Environment: Holly believes that a work culture rooted in professional love and trust allows team members to own mistakes, fostering a culture of openness and effective problem resolution.Future Vision for HR: The group envisions a future where technology facilitates HR roles by eliminating administrative burdens, allowing professionals to focus on development and interpersonal relationships.Join us in this introspective and inspiring episode where our speakers discuss the evolving landscape of HR, resilience, and the unyielding spirit of growth.Stay tuned for these invaluable insights and more by clicking the links above. We appreciate your continued support and look forward to hearing your thoughts on this episode.Best regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

This episode of The ASHHRA Podcast features the remarkable Kit Brady, Vice President of People Strategy at Gillette Children's. Dive into our discussion with Kit as we explore inclusivity, mentorship, and the power of purpose-driven work.Episode Highlights: 1. Empowering Through Project Search: Kit shares inspiring stories of how the Project Search Program is making a tangible difference for students with disabilities. This program provides internships in various departments, helping students gain critical skills and confidence, ultimately leading to competitive employment. This initiative is close to Kit's heart, as her daughter benefited greatly from it.2. The Power of Inclusivity: Inclusivity benefits everyone—students, employees, and organizations alike. Kit reveals how Gillette Children's has embraced this principle, creating a richer, more diverse work environment that fosters growth and understanding.3. Personal Journey and Mentorship: Delve into Kit's personal career shift post-9/11, steering her towards mission-driven work. Her experiences with overcoming imposter syndrome and the importance of supportive mentors provide invaluable lessons for anyone navigating their career.4. Work-Life Balance through Better Policies: Learn about Kit's innovative email policy at Gillette Children's aimed at promoting work-life balance. Discover how these changes have positively impacted employee morale and retention.5. The Art of Effective Mentorship: Kit, alongside hosts Bo and Luke, underscores the critical role of mentorship. From building relationships with mentees to allowing them the space to grow, Kit offers practical advice on leaving a lasting legacy through mentoring.6. Recruitment with a Purpose: Kit takes us through the recruitment process at Gillette Children's, ensuring that potential hires align with their mission. The approach includes shadowing current employees and having multiple interview participants to foster a welcoming environment from day one.Why You Should Listen:This episode is a goldmine for HR professionals, managers, and anyone passionate about creating inclusive workplaces and finding fulfilling, mission-driven careers. Kit Brady’s insights aim to inspire you to take action within your organizations to support and uplift every individual.🚀 Actionable Insights:Evaluate Inclusivity Programs: Consider implementing or improving similar initiatives within your organization.Focus on Mentorship: Develop a structured mentorship program to guide new talent.Promote Work-Life Balance: Reassess policies that impact employee well-being, such as email use and off-hours communication.Connect with Kit Brady: LinkedIn ProfileWe hope this episode enriches your professional journey and empowers you to make impactful changes in your workplace.The ASHHRA Podcast Team This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

This episode features a captivating conversation between our host, Luke Carignan, and the Director of Talent Acquisition at Franciscan Health in Indiana, Ellen Page.In this insightful episode, Ellen shares her journey of transforming the talent acquisition process at one of Indiana's largest faith-based healthcare organizations. Tune in to learn about:Technological Transitions:Discover how Ellen identified deficiencies and led her team through a significant technological shift during the COVID-19 pandemic, from Workday to Phenom.Back to Basics Approach:Understand Phenom's "back to basics" strategy and how it has streamlined the hiring process, allowing Ellen's team to focus on core tasks without technological hindrances.Innovative Solutions:Learn about the successful implementation of career sites, chatbots, and one-way video interviews, significantly improving the candidate experience.Travel Nursing Program:Get insights into the internal travel nursing program, which attracted over 100 external candidates in just 30 days and helped reduce external agency costs.Impact on Operating Margins:Explore the financial benefits of efficient operations, from reducing RN job openings to cutting external agency spending by half.Empathy and Compassion in Healthcare:Hear touching anecdotes about healthcare workers’ dedication during the pandemic and the significance of innate caregiving qualities at Franciscan Health.Ellen also discusses her management philosophy, organizational challenges, and personal stories that highlight the importance of building a cohesive team and focusing on quality over quantity. Notable moments include an amusing dialogue about the White Sox and a heartfelt discussion on the power of prayer in meetings.🏅 Key Takeaways:Overcoming talent acquisition challenges post-COVIDFinancial and operational efficienciesInnovative hiring tools and strategiesEmpathy in healthcare and the impact on patient careWhether you're in talent acquisition, HR, or healthcare management, this episode offers valuable insights and practical strategies to help you navigate today's evolving landscape.We are also excited to connect with you at upcoming conferences like ASHHRA and HR Healthcare. Don't miss the chance to engage with industry leaders and expand your network!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

This episode of The ASHHRA Podcast features an inspiring conversation with Sondra Davis, Chief Human Resources Officer at North Mississippi Health Services. Broadcasting from the beautiful rooftop of the Alida Hotel in Savannah, Georgia, we dive deep into the intricacies of leadership development within healthcare.Episode Highlights:The ASHHRA Executive Summit: Curious about how to attend the eagerly anticipated Executive Summit? Luke and Bo share all the details on how you can get an exclusive invite to this transformative event.Leadership Development Strategies: Sondra Davis breaks down why leadership development is crucial—especially in the challenging field of healthcare. From new leader orientations to ongoing development institutes, Sondra shares the blueprint that North Mississippi Health Services follows to empower its leaders.Culture & Engagement: Learn how North Mississippi Health Services has successfully created a culture of trust and high engagement through targeted leadership development programs. Sondra emphasizes the role of frontline leaders and their impact on organizational culture.Commitment from the Top: Discover how support from executive leadership, including their amazing CEO, has been pivotal in integrating successful leadership development initiatives within the organization.🔥 Key Quotes from the Episode:"Our culture is in the hands of our leadership."- Sondra Davis"Employees don't leave organizations because there's no ping pong table in the break room. They leave because of the people they work with."- Bo Brabo"Work is a part of our life, a big part of it, but our families, hobbies are also a big part. We need a holistic approach."- Sondra DavisThank you for tuning in and supporting the ASHHRA community.With gratitude, The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZNSupport the show

This episode of The ASHHRA Podcast features the insightful and inspiring Gretchen Nery, the Director of Employee Services at AdventHealth. As always, our co-hosts Luke Carignan and Bo Brabo bring their energy and expertise to the discussion, ensuring an episode you won't want to miss.Episode Highlights:1. The Executive Summit in Savannah: Luke and Bo kick off the episode discussing the exclusive Executive Summit event in Savannah, Georgia. This invite-only event is a unique opportunity for leaders to connect. If you’re interested in attending, make sure to email Bo and Luke at [bo@theboandlukeshow.com or luke@theboandlukeshow.com]!2. Journey of a Road Warrior: Gretchen shares her easy road trip from Orlando to Savannah, providing a refreshing perspective on the perks of solo travel and how it can be a productive time to listen to music, podcasts, or an audiobook.3. Role at AdventHealth: Learn about Gretchen’s impressive journey within AdventHealth, her background in HR technology, and her pivotal role in HR shared services. With over eight years at AdventHealth, she brings a wealth of knowledge and experience to the table.4. Making HR Easy and Scalable: Gretchen dives deep into the significance of scalability and standardization within HR processes, especially in a growing organization like AdventHealth. She emphasizes the focus on making services easy and accessible for all team members.5. Embracing Empathy in Leadership: Discover how AdventHealth incorporates empathetic leadership by fostering a culture of collaboration and direct communication across all departments. Gretchen discusses the importance of understanding the end-user experience to improve HR services.6. The Power of Collaboration: Explore how AdventHealth’s collaborative environment enables seamless integration of new technologies and processes. Gretchen outlines the strategies used to involve stakeholders at every level, ensuring the success of system implementations like Workday.Additional Takeaways:The importance of customer service in HR functions and the continuous efforts to enhance it.The culture of continuous improvement and innovation at AdventHealth.Tips for other organizations looking to scale their HR processes effectively.Special Shoutouts:At the end of the episode, Gretchen gives a special shoutout to her incredible team at AdventHealth and her leaders, Tom and Olesea, for their unwavering support.As always, we value your feedback. If you have any questions or comments, feel free to reply to this email or connect with us on social media.Best Regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZNSupport the show

NEW episode of The ASHHRA Podcast that we know you'll find invaluable! Tune in as we broadcast from the stunning rooftop of the Alida Hotel in Savannah, Georgia, during the prestigious ASHHRA Executive Summit. Bo and Luke are joined by an exceptional guest, Michelle Wiles, the Chief People and Culture Officer at the University of Arkansas for Medical Sciences. Dive into an episode filled with insights, strategies, and inspiration for healthcare HR professionals!Episode Highlights:The ASHHRA Executive Summit Experience: Get a front-row seat as Michelle Wiles shares her appreciation for the close-knit setting of this summit, where healthcare HR executives build relationships and share industry experiences. Learn why this non-salesy, member-driven event stands out!Practical HR Strategies and Operations: Michelle delves into the importance of a strong HR foundation, likening it to constructing a house. Discover her practical advice on streamlining transactional processes and how she significantly reduced time-to-fill positions from 66 to 44 days at her organization by optimizing business processes.Transforming Through Technology: Explore Michelle's expertise in change management as she shares insights on effectively implementing new technology. Learn about the common pitfalls of incorporating old processes into new systems and the importance of seamless workflows and effective communication.Career Development and Workforce Insights: Passionate about helping others explore career paths, Michelle offers valuable advice on gaining real-world experience and the benefits of varied professional exposure. Dive into her reflections on healthcare employment benchmarks and strategies to improve job satisfaction among new graduate nurses.Leadership and Teamwork: Hear from Michelle on balancing rational decisions with empathy in leadership roles. Gain perspective on the unique integration of healthcare HR with business operations and the vital role of collaborative effort within teams.Why Attend the ASHHRA Executive Summit?Networking and Skill Enhancement: With roughly 20-25 healthcare HR executives in attendance, this is your chance to engage in meaningful relationship-building and problem-solving.Career Advice Corner:Michelle Wiles also touched on the MHA (Master of Health Administration) residency programs and the importance of lateral career movements for development. She stresses the significant impact of diverse professional experiences and encourages a proactive approach to career progression.Get ready to redefine your HR strategies and operations with insights from one of the industry's most respected leaders. Thank you for being a part of our thriving community. Let’s continue to learn, grow, and excel together!Warm Regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

We’re thrilled to announce the latest episode of The ASHHRA Podcast. Hosts Bo and Luke sit down with Anne Segura Manint, the Senior Director of Human Resources at Baton Rouge General Medical Center. Anne brings over 31 years of experience and invaluable insights into navigating HR's ever-evolving landscape, especially during challenging times.🔑 Key Highlights:1. Adaptation During the Pandemic: Anne recounts the swift transition from traditional hiring methods to virtual platforms, highlighting a particularly rapid staffing effort to reopen an emergency room in Baton Rouge in just three weeks. She underscores the critical need for rapid assessment in placing the right candidates quickly and efficiently.2. Cultural Strength and Community Focus: Learn how Baton Rouge General maintained a strong cultural focus and stayed independent without any furloughs during the pandemic. This commitment positively impacted employee engagement and solidified community ties, especially with their significant local recruitment efforts.3. Impact of Automation and AI in HR: Anne and the hosts explore the evolving role of automation and AI in HR processes. While these technologies help in streamlining routine tasks, they emphasize that human judgment is irreplaceable, particularly in sensitive areas like policy interpretation and employee relations.4. Workplace Culture and Community Engagement: From live music Fridays to employing award-winning chefs, Anne shares how Baton Rouge General creates a vibrant and enjoyable workplace. The conversation also highlights the importance of balancing work and life and maintaining a sense of fun and connection at work.5. Reflecting on HR Evolution: With a rich history spanning three decades, Anne provides a unique perspective on the transformation from personnel departments to today's dynamic HR functions. The discussion also touches on significant changes in policies, like smoking regulations, over the years.Bonus Content:Insightful banter on the role of fashion in healthcare.A fun discussion about the practicality and comfort of Crocs among healthcare professionals.📅 Event Spotlight:This episode was recorded live at the ASHHRA Executive Summit in Savannah, Georgia. This intimate event hosts 20 to 25 HR executives, creating a rich environment for networking and in-depth discussions.🎙️ Tune In Now:We hope you find this episode as enlightening and inspiring as we did. Stay tuned for more exciting content, and don't forget to share your thoughts with us!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

This episode of The ASHHRA Podcast features an insightful conversation with Mark Sherry, the Vice President of HR Strategic Services and Workforce Development at Baylor Scott and White Health! In this episode, co-hosts Bo Brabo and Luke Carignan delve into the complexities of healthcare HR and explore innovative solutions to workforce challenges.Episode Overview:In this inspiring conversation recorded live at the ASHHRA Executive Summit in beautiful Savannah, Georgia, Mark Sherry shares his wealth of experience in healthcare HR, focusing on the importance of local partnerships and workforce development. Here’s a glimpse of what you can expect:- Sector Partnerships in Healthcare: Learn how Austin's hospital systems are collaborating to solve talent shortages and improve patient care.- Development Programs: Discover the significance of apprenticeships in growing the talent pipeline and supporting career advancement within healthcare.- Community Engagement: Understand the value of academic partnerships and educational initiatives that create a sustainable, skilled workforce.- Real-world Impact: Gain insight into how these practices have tripled the nursing pipeline in Austin and can be applied across the nation.Mark emphasizes that healthcare is not just a career but a mission—a sentiment echoed by everyone who steps into this vital field. This episode is a treasure trove of actionable insights for anyone involved in healthcare HR or workforce development.Notable Quotes:- "You can't just buy talent any longer. We gotta find a way to develop a new, supply of talent in the organization."- "Healthcare is a rewarding career, but it's also a challenge. It's 24/7, and we didn't take a pause during COVID; we worked harder and longer."Shout Outs and Gratitude:Mark extends heartfelt thanks to all healthcare workers for their perseverance, especially through the challenges of the COVID-19 pandemic. He also acknowledges Baylor Scott and White Health for providing opportunities to innovate and grow.📢 Call to Action:- Join the Conversation: Share your thoughts and experiences on healthcare workforce development with us on social media.- Stay Updated: If you know someone who would benefit from this episode, forward them this newsletter and encourage them to subscribe!- Attend Future Summits: Interested in attending the next ASHHRA Executive Summit? Reach out to Bo and Luke at bo@theboandlukeshow.com or luke@theboandlukeshow.com for more information.Thank you for being a part of our community and for your unwavering dedication to improving healthcare HR. Stay tuned for more enriching episodes and valuable insights!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

we had the Wleasure of speaking with Nicole Schell-Dreyer, Vice President of Total Rewards at UCHealth Colorado and Vice President of ASHHRA. Buckle up for an engaging discussion packed with knowledge, innovation, and practical tips!Episode Highlights:Navigating New Roles:Nicole delves into her new role at UCHealth and the strategies she's using to revolutionize Total Rewards. A must-listen for anyone embarking on a new professional journey!The Power of Culture:Learn why culture is a driving force behind employee retention at UCHealth and what you can do to nurture a thriving workplace environment.Challenges & Innovations:Nicole shares the latest trends and challenges in talent acquisition, and how UCHealth is staying ahead of the curve.Leveraging Networks:Discover the importance of networking within HR, and get actionable advice on how to bolster your professional network.Personal & Professional Balance:Nicole’s tips on maintaining a work-life balance, particularly in the high-pressure world of healthcare HR, are sure to resonate and inspire.Special Offers:Considering attending the next ASHHRA Executive Summit or Conference? Bo and Luke discuss how you can get on the VIP list and the invaluable experiences on offer.--- Quotable Moments:"We do cool things." - Nicole Schell-Dreyer"You gotta take care of yourself." - Nicole Schell-DreyerTune in to catch more valuable insights and actionable advice from this episode! Upcoming Events:- ASHHRA Annual Conference 2024: Albuquerque, New Mexico: Join us for diverse speakers, innovative sessions, and unparalleled networking opportunities. - Executive Summit 2025: Want a more intimate setting to discuss and learn about the latest in healthcare HR? Reach out to Bo and Luke to get on the VIP list!---Get Involved:We want to hear from you! If you have feedback, guest suggestions, or topics you'd like us to cover, please reach out. Visit our website and fill out our guest request form and be a part of future episodes.Stay connected, stay informed, and as always, keep making a difference!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

We are thrilled to bring you the latest episode of The ASHHRA Podcast, where we had the pleasure of sitting down with Lamont Thurston, the Founder and CEO of BeneRe. In this engaging conversation, Lamont sheds light on an essential yet often overlooked aspect of healthcare: financial transparency in benefit plans.Key Highlights:✨ ASHHRA Executive Summit OverviewBo and Luke start by setting the scene from the ASHHRA Executive Summit in Savannah, Georgia—a unique, intimate gathering of healthcare HR executives and sponsors. The summit fosters in-depth roundtable discussions on the latest in healthcare HR, with a focus on transparency, innovation, and practical solutions.🤝 Meet Lamont ThurstonLamont Thurston launched BeneRe in 2018 to tackle the lack of transparency and value in supplemental benefits for employees. His vision was to unbundle traditional models and ensure a significant portion of premiums return to employees if claims don’t materialize.💡 Understanding Group Captive InsuranceLamont explains how BeneRe’s group captive insurance model differs from the traditional fully insured model, offering financial transparency and potential premium rebates. This allows companies to reinvest savings back into employee benefit programs.🎓 Educating HR ProfessionalsFrom demystifying complex benefits to providing clear, actionable data, Lamont emphasizes the importance of education in making informed decisions. He highlights the integral role of continuous learning and professional development in HR.📊 Real-World ImpactWith over 150 employers and 1.5 million lives covered, BeneRe rewires millions back to employee benefits. Lamont shares compelling examples of how his company’s approach to supplemental benefits has transformed organizational policies, especially in critical areas like cancer, heart attacks, and accidents.Listen Now & Transform Your HR Strategy! 🎧Join Us Next WeekStay tuned for more insightful conversations and practical tips on transforming healthcare HR. Don’t miss our next episode, where we'll dive into innovative strategies and success stories from top healthcare leaders. Have questions or feedback? We'd love to hear from you! Share your thoughts on this episode, and let us know what topics you’d like us to explore next. You can reach us at [email address] or connect with us on social media.Best regards,  The ASHHRA Podcast Team—one episode at a time.This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

In this compelling episode, we delve into the transformative world of AI in healthcare and HR, hosted by Bo and Luke, featuring insights from Maxine Carrington, the Senior Vice President and Chief People Officer at Northwell Health.Key Highlights from the Episode:1. Managing AI Bias and Risk:   Maxine Carrington shares how New York’s regulations guide the management of AI-related bias and risks. She emphasizes the crucial role of HR in educating and promoting AI adoption within organizations.2. AI Integration and Workforce Impact:   Despite inherent fears, Maxine advocates for embracing AI to enhance workforce capacity and skills. She discusses how AI is assessed to study potential job displacement versus skill augmentation, ultimately freeing up human capacity for more meaningful interactions.3. Revolutionizing Patient Care:   Maxine provides fascinating examples of robots in healthcare, explaining how they aid rather than replace human roles, enabling professionals to focus more on patient care.4. Educating and Engaging Stakeholders:   The importance of educating stakeholders and communities about technological changes in healthcare is highlighted, alongside discussions on how technology will influence labor negotiations and industry challenges.5. Retiree Re-Engagement Program:   Northwell Health’s initiative to reconnect retirees has dramatically increased rehire rates and generated millions in cost savings. This program includes tech sessions to help retirees remain engaged and connected.6. Balancing Personal and Professional Growth:   Maxine shares her journey, from an attorney to a key leadership role in healthcare, emphasizing the significance of managing energy, leveraging technology like chat GPT, and focusing on personal and professional growth.7. Future-Focused Workforce Planning:   With over 87,000 employees and plans for further expansion, Northwell Health is committed to providing end-to-end care. Maxine discusses innovative programs like the "returnship program" and the establishment of a new high school aimed at addressing the healthcare workforce shortage.8. Community and Employee Support:   Diverse initiatives to support employees from economically challenged areas, such as the family fund and emergency savings programs, are also discussed, showcasing Northwell’s dedication to their team’s well-being.This episode is a must-listen for anyone interested in the intersection of AI, healthcare, and HR. Tune in to hear Maxine’s inspiring insights and learn how technology is reshaping the healthcare landscape.We hope you enjoy this episode and find valuable takeaways that resonate with your professional journey.Best regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

We are excited to share this episode of The ASHHRA Podcast, featuring an insightful conversation with Mario Ellis, Chief Human Resource Officer at Beacon Health System. In this episode, our hosts Bo and Luke dive deep into the challenges and opportunities healthcare HR leaders face today. 🎧 Episode Highlights:- Navigating the Healthcare Landscape: Mario Ellis shares his journey and the dynamic role of HR in healthcare post-pandemic. He discusses the fast-paced changes and the importance of nurturing and supporting talent within organizations.- Creating a Positive Culture: Bo and Mario discuss the impact of consistent leadership on employee engagement and satisfaction, stressing the importance of creating a culture where employees feel valued and acknowledged.- Facing Labor Shortages: Mario outlines current focus areas at Beacon Health, including the integration of technology, enhancing benefits, and addressing labor shortages by engaging all shifts and listening to the workforce's needs.- Values-Based Leadership: The discussion highlights the significance of trust, respect, integrity, and compassion in HR strategies. Implementing values-based leadership and positive intent within organizations is emphasized through examples.- Emerging Talent Development: Learn about innovative programs like Beacon Pathways and workforce development initiatives that prepare young individuals for career paths in healthcare.- Inspirational Leadership: Mario reflects on the harmonious blend of his faith and professional life, sharing how concepts from developing leaders within a church can be applied to organizational development. Key Takeaways:- Collaboration is Key: Mario encourages HR leaders to collaborate, reach out to colleagues, and seek different perspectives to address common challenges.- Growth Opportunities: The importance of providing growth opportunities and stretch assignments to keep employees satisfied and valued.- Formalizing Career Development Programs: Interest in formalizing programs to promote and reward leaders for facilitating employee career growth.- Innovative Approaches: Bo emphasizes looking outside the healthcare space for ideas, inspiring listeners to seek diverse sources for organizational and personal development. Guest Spotlight:Mario Ellis has a diverse career journey, from computer engineering and theology to innovative HR strategies. His forward-thinking approach focuses on planning for the future of talent and organizational development, making a significant impact in the healthcare system.We hope you find this episode as inspiring and informative as we did. Don't miss out—listen now and unlock the potential to transform your healthcare HR strategies!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

You won't want to miss this inspiring conversation with Michelle Zech, the Chief Human Resources Officer at Blessing Health in Quincy, Illinois. Hosted by Luke Carignan and Bo Brabo, this episode dives into Michelle's remarkable journey to becoming a senior executive in the healthcare industry.🎙️ In This Episode:- A Unique Journey: Michelle shares her story of starting as a part-time secretary, balancing personal and professional challenges, and steadily advancing to a senior executive role. Her resilience and determination are incredibly motivating.- Career Progression: Learn about the various roles Michelle undertook, from operations to HR, and how her diverse experience contributed to her overall growth.- Impact of Mentorship: The discussion emphasizes the crucial role mentors play in personal and professional development. Michelle shares her thoughts on maintaining good relationships with mentors and peers to seek honest feedback and constructive criticism.- Continuous Learning & Growth: Discover how Michelle embodies a continuous learning mindset, and her strategies for staying informed and inspired, including reading, listening to podcasts, and seeking executive coaching.- Practicing Gratitude: The episode underscores the importance of gratitude and small acts of kindness in fostering personal well-being and happiness, a theme both our hosts and guest passionately advocate.📈 Key Takeaways:- Personal Responsibility & Resilience: Understand your personal responsibility for happiness and resilience, and learn practical tips to adopt a positive mindset.- Leadership Insights: Gain insights on recognizing and nurturing potential in others, focusing on behavior, performance, and leadership skills.- Valuable Resources: Bo shares an exercise for uncovering your best traits based on feedback from those around you, reinforcing the significance of mentorship.🌟 Michelle's journey is a testament to the power of resilience, continuous learning, and gratitude. Her story will inspire you to overcome life's obstacles and seize every opportunity for growth.If you find our episodes as enlightening and motivating as we do, please share The ASHHRA Podcast with your colleagues and friends. Your support means the world to us.Thank you for being a valued listener.With gratitude,The ASHHRA Podcast TeamP.S. For those interested in further enhancing their daily routines, check out our journal "My Daily Battle Rhythm," focusing on gratitude and emotional control. It’s the perfect companion for anyone looking to apply the principles discussed in our podcast. [Available on Amazon]This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

This episode of The ASHHRA Podcast features an inspiring and insightful conversation with Deb Yost, Vice President of People Strategy at BJC Health Care. Deb joined hosts Luke and Bo to discuss her passion for healthcare, her unexpected career path, and her innovative approach to human resources. Here are some key takeaways from this powerful episode:Finding Purpose Through Personal ExperienceDeb's connection to healthcare is deeply personal. She shares the profound impact of her son's health conditions, including a chromosomal deletion and autism, as well as her daughter's diagnosis as a type one diabetic. These experiences have fueled her passion for access to healthcare and enhancing the patient experience.Transforming HR in HealthcareOriginally on a path to becoming a lawyer, Deb's career took an unexpected turn towards human resources. Today, she emphasizes the importance of focusing on employee happiness to ultimately benefit patient care. Her belief in creating a workplace that encourages authenticity and transparency has resonated deeply within BJC Health Care, positively impacting both employees and patients.Awards, Mergers, and Strategic VisionsLuke and Bo explore the idea of recognizing influential individuals over 65 who continue to excel in their fields, stressing the need for such recognition. They also discuss strategic moves in the healthcare industry, including the merging of health systems and acquisition of small rural hospitals. Deb sheds light on other healthcare verticals like pharmacy acquisitions and supply chain management and emphasizes the importance of aligning missions and cultures during mergers and acquisitions to ensure successful integration and focus on patient care.Work-Life Harmony and Authentic LeadershipDeb champions the concept of work-life harmony over balance and highlights the importance of setting boundaries and managing stress to bring one's best self to both work and home. She discusses the significance of authenticity, both personally and professionally, and the need to foster an environment where employees can thrive and be themselves.Creating a Positive CultureThe episode underscores the impact of a positive work environment on employee well-being and how BJC Health Care’s unique culture of respectful communication and valuing diverse perspectives has been instrumental in its success. Deb also emphasizes the continuous need for recruiting and the positive ripple effect of working in a great organization.A Vision for the FutureDeb Yost's commitment to people strategy and her vision for the future of the workforce in healthcare are truly inspiring. She leaves us with a powerful message about the significance of leadership, perspective-taking, and open communication in creating a workplace that values both people and patient care.Thank you for being a valued member of the ASHHRA community. We hope you find this episode as enriching and motivating as we did. Stay tuned for more enlightening discussions and expert insights in our upcoming episodes.Best regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits to Support the show

The latest episode of The ASHHRA Podcast features an inspiring conversation with Kristin Hamblock, the Chief Human Resources Officer of Rosecrans Health Network. In this episode, our hosts Luke and Bo dive deep into Kristin's innovative approach to leadership, staff engagement, and continuous improvement within her organization.Key Highlights from the Episode:1. Listening Sessions & Feedback Mechanisms:   Kristin launched comprehensive listening sessions with staff, using these interactions to gather valuable feedback and build meaningful relationships. These 1-on-1 meetings across various locations have been instrumental in forming a community of champions team, empowering staff to initiate and drive change.2. Culture of Open Dialogue:   The culture at Rosecrans Health Network emphasizes open dialogue and consistent follow-up on suggestions, fostering a sense of ownership among the staff. This approach aligns with the philosophy of caring for people, providing resources, and expressing gratitude, which has been echoed by many guests on our show.3. Collaborative Acquisition Strategy:   Merging cultures and systems during acquisitions while prioritizing employee well-being and happiness is a cornerstone of Kristin's approach. She highlights the importance of empowering teams to bring forward their solutions to maintain authority and foster a deep sense of ownership.4. Leadership & Continuous Learning:   Kristin's rapid career advancement to becoming the youngest executive by 2021 underscores the value of taking on special assignments, being involved in committees, and pursuing further education like an MBA. She stresses the importance of continuous learning and development, encouraging regular skills enhancement over sporadic training sessions.5. Dedication to Mission & Staff:Kristin expresses immense gratitude and dedication to the mission and clients of Rosecrans, as well as a deep appreciation for the staff and community. Her commitment to providing informal leadership development opportunities and creating a cycle of continuous improvement within the organization is truly inspiring.Kristin Hamblock's story is a testament to the power of engaged leadership and the transformative effects of empowering your team. Whether you're a seasoned leader or an aspiring professional, this episode offers valuable insights into the significance of feedback, collaboration, and continuous personal and professional development.Thank you for being a valued listener of The ASHHRA Podcast!Warm regards,The ASHHRA Podcast Team  This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/3ZaurZN Support the show

We’re thrilled to bring you the latest insights from our newest episode of The ASHHRA Podcast, featuring the esteemed Gregory Pardo, Senior Vice President of Global Human Resources at Fresenius Medical Care. In this compelling episode we delve into the intricacies of HR within the healthcare sector and explore how to effectively navigate the challenges and opportunities therein. Episode Highlights:- From Hospitality to Healthcare: Gregory shares his journey transitioning from the hotel industry to healthcare, underscoring the importance of understanding your business as an HR professional.- Speaking the Company's Language: Learn essential tips on proving ROI in HR initiatives and aligning your people strategy with your company's goals.- Cultivating Strong HR Functions: Discover why a robust HR function is crucial in healthcare and how people are at the heart of a company’s success.- Employee Referral Programs: Hear about Fresenius’s innovative approach to addressing hiring needs and the importance of continuously learning within the HR community.- Building Trust and Respect: Gregory discusses the significance of relationships built on trust, highlighting the analogies of HR leaders as both "priest and father" and the importance of being a competent and supportive HR professional.- Global & Cultural Adaptation: Uncover the challenges of managing culturally diverse teams and the strategies that can lead to effective communication and management across different countries. Key Takeaways:- Tailor-Made HR Strategies: Inspired by Laszlo Bock’s teachings, Gregory emphasizes the need for HR strategies customized to meet specific business needs.- Talent Acquisition: Learn about Fresenius’s scalable approach to talent acquisition, including hybrid in-house recruiting and RPO, tailored to different market needs.- Presented Business Cases: Gregory’s expertise on securing TA budgets through compelling data and aligning TA investments with top-line growth and cost savings.- Leadership & Communication: Insights into the essence of personalized leadership in a multicultural workforce and the significance of cultural immersion and travel. Why You Should Tune In:This episode is a treasure trove of practical advice and expert-level discussions, perfect for HR professionals looking to bolster their business acumen, enhance their recruitment strategies, and foster a strong HR presence in the healthcare industry. Listen Now:Don't forget to subscribe, rate, and leave a review on your favorite podcast platform. Your feedback helps us bring more incredible content to your ears!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8 Support the show

We are thrilled to bring you a groundbreaking episode of The ASHHRA Podcast featuring Dr. Richard Safeer, Chief Medical Director of Employee Health and Well-being at Johns Hopkins Medicine. If you missed the session at ASHHRA 24, you’re in for a treat. Here’s a sneak peek into what we discussed and why this is an episode you can't afford to miss. 🎙️ Episode Highlights:- Inspirational Journey: Dr. Safeer shares his personal and professional journey from family practice to leading the well-being initiatives at Johns Hopkins.- Workplace Culture: Learn how Johns Hopkins Medicine is fostering a culture of health and well-being, and the critical role of leaders and HR professionals in this transformation.- Actionable Insights: Discover practical tips from Dr. Safeer's newly published book, *A Cure for the Common Company*, designed to help you build a healthier, happier, and more resilient workforce.- Self-care & Well-being: Understand the profound impact of self-care on workplace energy and morale, and why it's essential to “put your own mask on first.” 📚 Must-Read Book:Dr. Safeer’s book, *A Cure for the Common Company*, is an invaluable resource for HR professionals and organizational leaders. With easy-to-follow guidelines and actionable strategies, this book is a toolkit for creating a thriving workplace culture.  🗣️ Powerful Takeaways:1. Customized Solutions: Tailor well-being initiatives to fit your organization’s unique culture and needs.2. Emotional Engagement: Capture the hearts and minds of your leaders and employees to drive meaningful change.3. Humility in Leadership: Foster humility and openness among leaders to create a more inclusive and supportive work environment.4. The Ripple Effect: Recognize the far-reaching impact that workplace morale can have on employees’ families and communities. 📢 Shout Outs:Dr. Safeer gives a heartfelt shout-out to the 40,000 employees at Johns Hopkins Medicine for their relentless dedication to improving global health. Their commitment and sacrifices do not go unnoticed. 🤝 Connect with Us:Thank you for being a part of The ASHHRA Podcast community. We hope this episode inspires you to take actionable steps toward enhancing your workplace culture and personal well-being.Stay tuned for more insightful episodes coming your way!Warm regards,The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8Support the show

We’re excited to bring you the latest episode of The ASHHRA Podcast, featuring the inspiring Mel Goodrich, SVP and Chief People Officer at Sentara! This episode is packed with insights on leadership, technology, and the future of healthcare. Let’s dive into the highlights!🎙️ Special Guest: Mel GoodrichWith over 32 years of HR experience across various industries, Mel Goodrich’s heart belongs to healthcare. At Sentara, she oversees HR operations for a network that includes hospitals, ambulatory care centers, and physician practices. Her early experiences in her family’s grocery store instilled a deep passion for caring for people, driving her impactful career in HR.🐶 Meet Joey, the Aussie PooMel shares lighter moments from her life, including her adorable Australian Shepherd poodle mix, Joey. This little bundle of joy is a testament to how personal well-being contributes to professional success.🏊‍♀️ Finding BalanceIn her leisure time, Mel finds serenity in swimming in her backyard pool, which serves as a great stress reliever. Her holistic approach to managing stress highlights the importance of self-care in leading effectively.📅 Leadership and StructureA multitasker who thrives on structure, Mel emphasizes regular meetings and purposeful project plans. She believes one-on-ones should prioritize individual development alongside business updates. Her approach ensures her team’s growth and well-being.💡 Embracing Technology in HealthcareMel and Luke explore how technology, especially AI, is enhancing productivity and care in healthcare. By combining AI with human intelligence, organizations can deliver better services while empowering staff to leverage these advancements agilely.🌟 Care and Compassion in LeadershipHumility, grace, and listening are vital traits Mel champions as a leader. She reengineered Sentara’s employee relations team by conducting listening sessions with over 100 people, focusing on supporting employees through personal milestones like childbirth.🛠️ Innovating HR in HealthcareCOVID-19 has pushed healthcare HR to innovate rapidly. Mel discusses flexible scheduling, remote work, and wellbeing resources as essential measures to attract and retain talent in a challenging landscape.📈 Building the FutureMel’s dedication also extends to the future workforce. Her team’s initiatives include engaging with high schools and middle schools through boot camps and sponsorships to attract young people to the healthcare profession.In this episode, Mel leaves us with a powerful message: It’s crucial to support development and leave a legacy through mentorship, ensuring we are always striving to be our best selves.🌟Don’t miss this enlightening conversation! We hope Mel's journey and insights inspire you as much as they inspired us. Stay tuned for more enriching discussions on The ASHHRA Podcast.Best Wishes,  The ASHHRA Podcast TeamThis episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8 Support the show

In this episode we dive deep into the ever-evolving world of HR and people operations with our special guest, Nikki Romence, Chief People Officer at Chapters Health System. With 30 years of experience in nursing and project management, Nikki brings a unique perspective to HR, emphasizing the importance of intentional leadership and a people-first approach. Key takeaways:Revolutionizing Bereavement Policies:Nikki discusses the innovative changes at Chapters Health System, such as allowing up to two bereavement leaves per year for any select relative, pets included. This policy showcases a shift towards more compassionate and flexible HR practices.Disrupting Traditional HR:Our discussion explored the need to move away from strictly following outdated policies and handbooks. Nikki, Luke, and Bo emphasize the importance of being people-focused and tailoring HR approaches to individual needs, similar to patient care plans in healthcare.Maintaining Culture Amid Rapid Growth:Nikki shares the challenge of preserving company culture during rapid expansion in the healthcare industry. Luke highlights a critical insight: "People are not scalable, unlike products and services." This serves as a reminder of the unique approach required when dealing with human resources.Equity vs. Equality:A significant topic was understanding the difference between equity and equality in addressing employees' needs. Nikki stressed the importance of meeting individual needs rather than providing uniform solutions, fostering a more inclusive and supportive workplace.Leadership Development:We delved into the importance of intentional leadership development, especially in the healthcare industry, as highlighted during the pandemic. Nikki and the hosts agreed that effective leadership directly impacts employee retention and organizational success.The Shift to People Operations:The conversation shed light on the evolution of HR into "People Operations," with a renewed focus on individual experiences and respect for employees. This shift is vital as technology and AI automate transactional tasks, allowing HR professionals to concentrate on the human element.Real Stories, Real Impact:Nikki shared a poignant story about a homeless employee who was supported and eventually promoted after her challenges were understood. This story underscores the need for compassionate and individualized approaches to HR policies.Veteran Programs and Leadership:Luke and Bo, drawing from their military experience, emphasized the importance of leadership development. They highlighted the responsibility of leaders to develop their teams, set clear expectations, and address performance issues constructively.Looking Forward:Our episode wraps up with an invigorating conversation about the significance of continuous performance evaluation and clear communication in avoiding mismatched perceptions between employees and leaders.This episode is sponsored by RxBenefits... Unlock Pharmacy Plan Potential!Your employees expect top-tier medical benefits, like comprehensive care access. But how can you balance these expectations against rising costs, across your full benefits portfolio? Did you know that hospital employees fill 25% more prescriptions each year than other industries? How can you tell if all those prescriptions were needed, or if you could have had significant cost savings by filling at your own hospital pharmacies?Contact RxBenefits today to learn more: https://rxbene.fit/48n8VS8 Support the show