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How to Build and Scale a Happy, Motivated Support Team (feat. Joelle Waksman)
Beyond the Queue: Inside Customer Support
May 25 2021 • 57 mins
Joelle Waksman, Head of CX at Biteable (and formerly of Calendly and Stella Connect), shares how she fosters a fun work environment, motivates her team with healthy competition, and creates clear career pathways for her agents.
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