How to Build and Scale a Happy, Motivated Support Team (feat. Joelle Waksman)

Beyond the Queue: Inside Customer Support

May 25 2021 • 57 mins

Joelle Waksman, Head of CX at Biteable (and formerly of Calendly and Stella Connect), shares how she fosters a fun work environment, motivates her team with healthy competition, and creates clear career pathways for her agents.