Grow Your Clinic

The Clinic Mastery Team

Podcasts from the Clinic Mastery team that will help you deliver amazing client experiences to grow your clinic. Build a health clinic that creates amazing experiences and outcomes for your clients, and gives you the skills and freedom as a business owner. read less
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Episodes

Jack O'Brien: Don't start a clinic, risks, pitfalls and priorities for clinic startups | GYC Podcast E275
4d ago
Jack O'Brien: Don't start a clinic, risks, pitfalls and priorities for clinic startups | GYC Podcast E275
Stepping into the clinic ownership arena is no walk in the park, and we're pulling back the curtain to reveal the unvarnished truth. Alongside Jack, we've dedicated this episode to guiding you through the ownership odyssey, tackling topics from time management to the entrepreneurial mindset needed to flourish. If you've been pondering whether to leap into healthcare business ownership, we guarantee insights that'll arm you with the knowledge to make an informed decision.Embarking on the journey of clinic ownership is an adventure that demands more than clinical expertise; it requires a complete overhaul of your outlook on business and life. This episode peels back the layers of the mental shifts that new clinic owners must undergo, drawing from our own experiences and the wisdom of our Elevate program. We dissect the 'build it and they will come' fallacy, highlight the necessity of networking, and stress the importance of financial acumen. We also share our strategies for prioritizing and investing time and resources in ways that not only advance your practice but also ensure its sustainability.Finally, we don't just stop at the challenges; we also equip you with the tools for success. We discuss the art of leveraging every moment for business growth, the role of AI in optimizing operations, and the significance of smart financial investments. As we wrap up, we invite you to become an active part of our community by leaving a review and continuing your growth journey with us. Every clinic owner's path is unique, but with the right guidance and community support, it can lead to a thriving destination.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Michael Rizk: Run a Clinic Remotely, Master Team Culture, Co-consulting, and Productivity Hacks | GYC Podcast E274
Mar 11 2024
Michael Rizk: Run a Clinic Remotely, Master Team Culture, Co-consulting, and Productivity Hacks | GYC Podcast E274
In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth. Tune in to learn how to think differently and challenge the norm in business and clinic management.Timestamps00:37 | Michael's Bio02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely05:00 | Transitioning To Remote Leadership 07:50 | Emotional Vs Physical Presence In Leadership10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions12:50 | Practical Tips For Remote Management And Team Meetings15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback)18:36 | Common Mistakes In Clinician-to-clinic Owner Transition24:50 | Creating Trust And Vulnerability In A Team28:30 | Productivity Hacks And Finding Flow As A Clinic Owner 35:20 | Transforming Client Experience38:30 | Mastery And Continuous Improvement45:00 | Always Bring It Back To Your 'Blue Sky' VisionQuotes- "What does your team need and what does your business need? And the answer to those questions is independent of location, right?"- "We found that method of co-consulting as a really beautiful way to transfer trust [for clients]."- "If everyone's happy and laughing and smiling, we might have a mental picture that that's good culture, but potentially there's no hard conversations and feedback and actually us getting better as a unit."- "One hour of inspired work is worth more than six hours of uninspired work"- "Find what works for you and be open that it's always evolving and you're always getting better at doing it."- "I wanted to spend three months [remotely working] in Bali a year, [so] that challenged me [to ask] what does my team need to thrive?"- "You've already set and achieved goals that you said would make you happy."If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Tinashe Dune: From Financial Burden to Clinic for Good, and more | GYC Podcast E273
Dec 23 2023
Tinashe Dune: From Financial Burden to Clinic for Good, and more | GYC Podcast E273
In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially.We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst.Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth.Quotes"I've put in so much time and money and effort. Surely there's gotta be an opportunity for me to be able to get some help and some mentorship.""Maybe failure is trying to carry everything on your own and not then connecting with others. Maybe that is where things aren't necessarily going to go well for you if you just try to be Atlas and carry the world.""But what is your worth? Don't you deserve to sleep at night? Don't you deserve to enjoy your children, to enjoy your pregnancy, to enjoy the holiday that you'd been waiting for for years?""What I love is those numbers ultimately end up in financial resources that you can invest in the client experience, invest in the team experience, and of course, take home something meaningful for you and your family, because that's important.""We are a Clinic for Good and we are connecting to people who might not necessarily feel that they can be included in some other mental health spaces.""There is only winning or learning, there is no losing."Timestamps00:00 Intro01:34 Imposter syndrome10:15 Mindset shift from debt to resourcefulness12:13 Choosing to invest in mentorship15:35 The first meaningful action towards clinic growth18:29 Getting comfortable with clinic numbers/finances20:41 How profit and loss guides project planning21:33 Being Clinic for Good (working with purpose)27:51 Balancing family and clinic life32:04 Mastery is continuous learning34:17 Advice for other clinic owners37:30 Connect with TinasheConnect with TinasheDune Health and Wellbeing - https://www.dunehealthandwellbeing.com/homeInstagram - https://www.instagram.com/dunehealthandwellbeingLinkedin - https://www.linkedin.com/company/dune-health-and-wellbeing/If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Sarah Morris: Signs of ADHD, creating a meaningful life, and more | GYC Podcast E272
Dec 20 2023
Sarah Morris: Signs of ADHD, creating a meaningful life, and more | GYC Podcast E272
In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD. We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life.   Tune in to gain valuable insights on managing work and life with ADHD.Quotes"ADHD is part of the normal spectrum of society, the same as height.""There's something about ADHD that can often be a little bit of an advantage where we seek out these high stimulus environments because there's a little bit of motivation in that stimulus.""I really want to help people... make those changes in how they're responding to the tricky stuff that shows up within us... so that we can be moving towards what actually really matters in our life.""I think that sometimes my ADHD actually kind of is a little bit of a strength here because it's like, I enjoy the novelty of shifting roles... I actually really thrive on that variety of what my week looks like.""I think business is a really great canvas for us to express that creativity and bring to life a vision that we have, say, for our client's experience and our team's experience, which is pretty cool"Timestamps00:00 Intro 01:50 What is ADHD?04:12 How to manage ADHD06:54 How to 'switch gears' when you need to focus09:51 Tips for supporting team with ADHD, as a clinic owner15:05 Structuring for a productive day17:12 Living and working with purpose and meaning19:30 What to do when you're burned out as a clinic owner23:38 Managing your own ADHD as a clinic owner25:43 Managing competing demands as a business owner28:10 The duality of ADHD31:19 Navigating business ownership with serving clients35:50 Being a Clinic for Good39:00 Applying research skills to clinic life43:11 Embracing continuous improvement (feedback loops)45:34 What is Mastery to you?51:33 Connect with SarahConnect with SarahSolid Rock Psychology - https://www.solidrockpsychology.com.au/Instagram - https://www.instagram.com/solidrockpsychology/Linkedin - https://www.linkedin.com/company/solid-rock-psychology/- - - - -If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Shawn Goldberg: Preventing Burnout at Work, Employee Assistance Program, and more | GYC Podcast E271
Nov 7 2023
Shawn Goldberg: Preventing Burnout at Work, Employee Assistance Program, and more | GYC Podcast E271
In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout. Tune in to gain valuable insights on managing and preventing burnout in the workplace.Quotes"Do you feel like you're living and working within your values?""Values and fairness are the two main reasons why people get burned out.""And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture.""We know that in Australia, 50 to 60% of people experience burnout at work."Timestamps00:00 Intro 01:33 Burnout vs imposter syndrome02:08 6 Triggers of Burnout02:42 Surprising importance of fairness and values03:11 Signs/symptoms of burnout07:21 How clinic owners can support team experiencing burnout09:08 Why open-ended questions are best13:20 Brain hack: engage the frontal lobe 15:08 Key driver to work satisfaction: personal values17:04 Importance of boundaries and flexibility 22:33 Does your team have passion projects? It matters.30:35 Employee Assistance Programs (EAP) 36:07 How to introduce EAP to the team38:57 Autonomy and independence impact mental health42:57 Take a step back and see the bigger picture44:16 Mental health support in the healthcare industryConnect with ShawnMind Up Psychology - https://www.mindup.com.au/our-team/shawn-goldberg/Facebook - https://www.facebook.com/mindupclinicLinkedin - https://www.linkedin.com/company/mindupclinic/- - - - -If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Scott Marcaccio: Scale Team and Culture, Emotional Mastery in Leadership, Myodetox, and more | GYC Podcast E270
Oct 23 2023
Scott Marcaccio: Scale Team and Culture, Emotional Mastery in Leadership, Myodetox, and more | GYC Podcast E270
In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox. They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making. Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry.Quotes"Culture is this amorphous thing that is continuing to evolve.""We want to make sure that therapists that come through our system and work up through our mentorship over a period of years just become the best version of themselves.""You should almost completely ignore social media.""If every single small business owner within a couple of miles from you is not coming into your clinic regularly, that's an issue.""Brand is what people say when you're not in the room."Timestamps00:00 Intro00:53 Scott's Bio01:39 Culture evolution, intentional design and creating raving fans07:21 Culture is key to growth10:21 Integrating new team members13:12 Scaling and hiring strategies14:11 Self-awareness is key to effective leadership16:59 Journaling for better decision-making21:09 Measuring job performance26:23 Ensuring long-term client retention28:37 Shift in mindset towards proactive care33:09 Importance of role-play in training38:01 Focus on local community impact42:29 Continuous improvement is essential for successConnectMyodetox websiteScott's LinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Daniel Gibbs: 6 Steps Coming Off the Tools, Reducing Clinical Reliance, and more | GYC Podcast E269
Sep 11 2023
Daniel Gibbs: 6 Steps Coming Off the Tools, Reducing Clinical Reliance, and more | GYC Podcast E269
In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner.He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. The episode covers a six-step process for successfully and sustainably coming off the tools, emphasizing the importance of individualized growth and reducing reliance on specific team members.Quotes04:20 - "If you can't take six weeks off in your business, then do you really have a business or do you just have a job?"21:32 - "Contrary to what popular belief might be, the most important person in any business is not the customer, not the team, it's the owner."24:33 - "The key is nominating a final date for consulting and absolutely committing to that date."49:14 - "You really need to build a business that’s not reliant on you, and one of those processes is not being the main consulting practitioner in the business. In doing so, you allow the business to grow beyond you."Timestamps00:00 Intro00:30 Daniel’s Bio02:26 Transitioning from clinician to business owner10:36 Emotional journey coming off the tools/no longer seeing clients 12:47 The “transfer of trust”15:20 Financial certainty and reducing clinical reliance19:50 Six steps to coming off the tools21:15 Your new job description as a business owner24:16 Picking the date and preparing the diary29:40 Preparing your team36:05 Preparing your clients 44:44 Remain present in the business and to your team50:17 Learn more about coming off the toolsConnectInstagramFacebookLinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Joey Coleman: Never Lose An Employee Again, and more | GYC Podcast E268
Aug 28 2023
Joey Coleman: Never Lose An Employee Again, and more | GYC Podcast E268
This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement.Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic. Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base.Quotes08:38 - "What I love at the core of this is there's empathy for the other person, and that is truly care."23:40 - "Every employee has coworkers, but not every employee has colleagues… It's really difficult to quit a job where you have colleagues."38:29 - "When we feel that there is someone at work who personally cares about us, who personally is invested in our success, we do better."50:02 - "A master knows there are always edges to polish."Timestamps00:00 Intro00:30 Joey's Bio01:56 "Never Lose An Employee Again" book 06:30 The first 100 days for new team members08:40 Joey's 8 Phases for an employee's journey09:55 1. Assess10:48 2. Accept11:07 3. Affirm 12:20 4. Activate 13:00 5. Acclimate 13:45 6. Accomplish 14:32 7. Adopt 14:56 8. Advocate16:55 Interviews: Giving applicants questions ahead of time20:29 Interviews: Asking off-the-cuff questions23:34 Difference between a "Coworker" and a "Colleague"26:20 Relationships at work28:00 Creating culture in remote workspaces32:08 Unique ideas for employee benefits and rewards36:47 Mentor programs for team members42:20 What phase should I start with?44:00 Highly impactful action to take today (plus script)47:30 What does mastery mean to you?Connect"Never Lose An Employee Again" bookJoey's LinkedInJoey's Website If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Slack: Delegating, Accountability Systems and Reporting Templates | GYC Podcast E267
Aug 23 2023
Slack: Delegating, Accountability Systems and Reporting Templates | GYC Podcast E267
In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement.Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing clinics.Quotes00:31 - "So often when we get the opportunity to delegate, it's a real milestone or moment to celebrate because we are so often the bottleneck in the business."01:14 - "When we do delegate, so often we delegate in a fashion that's actually abdication."12:28 - "What I'm hoping to show and share with you today is a couple of copy-and-paste template messages that could be used in whatever platform you use."Timestamps00:00 Intro01:12 Delegating without micromanaging02:40 Reporting as an accountability measure03:52 Revenue report template06:53 Outstanding accounts template08:30 Practitioner utilisation/productivity template09:38 New client report template10:16 Client excellence report template10:36 Portfolio (vanity and sanity) templates12:24 When and how to use these reportsConnectInstagramFacebookLinkedInIf you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Peter Flynn: Lessons learned from scaling a multi-site clinic | GYC Podcast E266
Aug 14 2023
Peter Flynn: Lessons learned from scaling a multi-site clinic | GYC Podcast E266
This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your own clinic, managing a clinic business, and the importance of finding your genius.Quotes08:44 - "Being a good human is a really good strategy in business."14:31 - "And… the shift for me was reframing and time blocking. And it was looking at what are the specific tasks that I need to do? What from a plan is actually going to move us towards the big goal and not just keep me busy and sorting out spot fires."20:40 - "You almost feel like a loss of control when you're not seeing clients."23:23 - "We always let the numbers make the decision."24:33 - "Some things you just don't know are possible until you understand how someone [else] did it."33:33 - "Add more value than anybody else, be of great value and do that consistently."34:57 - "... if you remember why you start, I think that that's a really key message to keep pushing forward and to remember why you're doing it and who you're doing it for."Timestamps00:00 Intro01:26 Starting a clinic is challenging 07:18 Leveraging community connections to grow client-base09:46 Life as a new practitioner13:08 Time blocking for productivity16:12 Reflecting on your strengths and weaknesses18:25 Dividing tasks when there's more than one business partner19:45 Breakthrough moment - Importance of mentorship and optimism25:20 Exiting business ownership28:30 Making a meaningful impact30:55 Key principles for showing up in business 33:25 Remember your why ConnectPete’s LinkedInPete on YouTube (Clinic Mastery channel) If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Ben Lynch: Reducing decision-making reliance as you grow (Delegation of Authority) | GYC Podcast E265
Aug 7 2023
Ben Lynch: Reducing decision-making reliance as you grow (Delegation of Authority) | GYC Podcast E265
In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic.By documenting the responsibilities and authority of each role, the clinic owner can create a more structured and purposeful decision-making process, which helps to reduce overwhelm and ensures that important decisions are made within established parameters.It also emphasizes the need for accountability and reporting back to the clinic owner or relevant stakeholders.Quotes03:04 - "A delegation of authority schedule sets out the different functional areas of your business and allows you to create the clarity as a specific example, the dollar value and perhaps criteria or under what circumstances a decision could be made without any external advice or authority given."04:50 - "There's always the trade-off of making things more complex and having too much structure that bottlenecks."06:52 - "The delegations of authority is such a key policy and then process off the back of it to reduce the decision-making reliance on you or any particular person."07:50 - "Delegation of authority, a really key thing for you to do to scale up as you grow your clinic, to reduce a reliance on you or any particular person."Timestamps00:00 Intro01:08 Importance of delegations of authority02:00 Examples of delegations of authority03:55 Structure of a delegation of authority04:50 Finding the right balance of structure05:34 Emphasis on budgeting with delegations of authority06:28 Grouping decisions under umbrella terms06:52 Delegated authority versus abdicated authority07:15 Importance of accountability loopConnectInstagramFacebookLinkedInYouTube If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. We appreciate your support and feedback!About the hostBen realised after a number of years practicing Podiatry that he was in fact more interested in the person at the end of the foot than the foot itself. Ben's passion for understanding what makes people enjoy a better quality of life is what drives him to be creative and systematic about communication and connection with clients as part of their experience.If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Josh Norbido: Creating memorable experiences, building your brand, and more | GYC Podcast E264
Jun 20 2023
Josh Norbido: Creating memorable experiences, building your brand, and more | GYC Podcast E264
This week on the podcast, we dive into the magic of creating memorable experiences with Illusionist and Speaker, Josh Norbido.Throughout the episode, Josh shares invaluable insights on how to craft extraordinary moments with the people you work with, whether they are your team members or clients. He also talks about the impact of leaving a good impression and how these experiences affect the way people see your brand.Josh also gives some practical tips for improving client experiences and talks about communication principles that can be applied both in magic shows and in business.QUOTES“People buy into you before they buy from your experiences and products.”“The best clients you can have are the ones who have already paid you before.”SHOW NOTES00:00 - Intro00:22 - Josh's Bio01:38 - The wild card in client experiences03:35 - The subtle art of communication05:12 - Rebooking is important (and how branding can help)14:28 - Making an impression using pattern interruptions17:37 - The magic happens in the silence25:55 - Designing client experiences39:00 - "How good am I at this?" - Using mentors to get better49:33 - Connect with JoshMENTIONSThe Halo EffectThe Little Red Book of Selling by Jeffrey Gitomer (book)Steve Cohen, Chamber MagicCONNECTBen’s LinkedInJosh’s WebsiteJosh’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Mike Blackwell: Navigating grief and leadership, finding purpose, and more | GYC Podcast E263
Jun 12 2023
Mike Blackwell: Navigating grief and leadership, finding purpose, and more | GYC Podcast E263
In this episode, Mike Blackwell shares how he was able to find a bigger purpose after going through a difficult time in his life, and how he was able to navigate this period of grief while managing a growing clinic.He also gives some tips about how clinic owners can transition smoothly from a clinical consulting role to a leadership role, how to attract experienced team members to your clinic, and some principles that he practices for creating a great clinic experience.SHOW NOTES00:00 - Intro00:22 - Mike's Bio01:38 - COVID: one business owner's journey06:38 - Post-COVID growth: Personal and business12:01 - The process of reducing your consulting load15:34 - How to attract and recruit the right people to the clinic?18:46 - Creating a great client experiences21:50 - How charity work fueled Mike's purpose30:46 - Navigating Grief and Leadership33:03 - Physitrack: tech in healthcareMENTIONSRadical Candor by Kim Scott (book)CONNECTJack’s LinkedInMike’s LinkedInMike’s EmailIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Yves Silveira: solo clinic start in granny flat, recruitment gold mine, and more | GYC Podcast E262
May 15 2023
Yves Silveira: solo clinic start in granny flat, recruitment gold mine, and more | GYC Podcast E262
In this episode, we sit down with Yves Silviera, Practice Principal, and Owner of YS Physiotherapy, as he shares his journey of growing his clinic from humble beginnings in his parents’ granny flat to a thriving standalone location.We delve into how Yves works with student interns in their clinic and how he created an internship model that prepares them for a successful career. Yves also reveals the importance of having a mentor and how it helped him scale his business.Lastly, we discuss how Yves nurtures and retains team members to maintain a cohesive and successful clinic culture.SHOW NOTES00:00 - Intro00:17 - Yves' Bio01:20 - Starting YS Physio in a granny flat04:38 - Recruitment gold mine (hint: student interns)09:23 - Journey to the first standalone clinic12:05 - YS Physio's team structure12:59 - How do you divide your time as a clinic owner?13:33 - Lessons from a clinic fit out15:36 - Why slowing down is key16:25 - The importance of having a business mentor17:44 - Recruiting (and keeping) team members19:04 - How to communicate with your team21:17 - What's next?22:33 - Connect with Yves23:46 - Yves' advice for other clinics MENTIONSCulture is Everything by Tristan White (book)CONNECTJack’s LinkedInYves’s LinkedInYves’s InstagramIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Marion Giddy: mixing family with business, effective leadership, and more | GYC Podcast E261
Apr 26 2023
Marion Giddy: mixing family with business, effective leadership, and more | GYC Podcast E261
In this podcast episode, Marion Giddy shares her experience of creating a leadership team in their clinic who can support their growth and create an impact on the local community. We also explore coaching, mentoring, and the skillset Marion has developed as a leader to help grow her team.We also discuss the challenges and opportunities of starting a family while running a growing business, integral theory in leadership, and working alongside a spouse.QUOTES“Leadership coaching is relevant to everyone on the team because we’re all leading something.”“One of the key premises in integral theory is that every perspective is true and partial.”SHOW NOTES00:00 - Intro00:18 - Marion's Bio02:20 - Cooee's Team structure03:59 - Moving into a new clinic space06:11 - Preparing for a new clinic location09:07 - Starting a family and running a business12:08 - Taking time off with a newborn14:37 - Working with your spouse17:50 - Being ready for, and creating, a leadership team20:46 - Autonomy and decision-making within the team (Holacracy)23:09 - Getting the team onboard with leadership and growth26:01 - Marion's role as the business owner27:09 - Mentoring your team (when there's pushback)31:06 - Accelerating clinic growth with business mentoring32:59 - Cooee Collaborative (a holistic approach to individual and team training)36:49 - How to continue showing up as an effective leaderMENTIONSThe Cooee CollaborativeCONNECTBen’s LinkedInMarion’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Tessa Kennelly: honesty, integrity, vulnerability: keys to a successful business | GYC Podcast E260
Apr 3 2023
Tessa Kennelly: honesty, integrity, vulnerability: keys to a successful business | GYC Podcast E260
This week on the podcast, we are joined by Tessa Kennelly, Head of People Operations at Beyond.In this episode, we talk about the challenges and lessons Tessa learned during the COVID pandemic, tips for recruiting, attracting and retaining great team members, and how to encourage your team to practice clinic values.Tessa also shares her tips on how to overcome procrastination and dealing with the big jumps in your career.Join us for this insightful discussion!QUOTES“We acknowledge right from the start that anything anyone's doing in the clinic, regardless of what role or what title they have, we're all working together for the same goal.”SHOW NOTES00:00 - Intro00:18 - Tessa's Bio01:22 - Key leadership lesson03:15 - Tips for procrastination & time-blocking05:40 - Mentoring & leadership structures09:17 - Team pathway: Head of Operations10:56 - Creating a strong admin team12:31 - Integrating admin and therapists13:49 - Positive team culture14:59 - Intentionality and purpose17:31 - Team induction is critical in shaping clinic culture19:33 - Vulnerability & honesty at work21:15 - How Covid impacted the clinic and leadership23:38 - Principles for decision making24:30 - Beyond's team structure and growth26:32 - Hard conversations with the team (RadCan)28:37 - Developing systems & tools to implement30:59 - Sustaining impact32:32 - The key to personal growthCONNECTBen’s LinkedInTessa’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Melissa Juzva: recruitment & retention of therapists, vulnerability and more | GYC Podcast E259
Mar 27 2023
Melissa Juzva: recruitment & retention of therapists, vulnerability and more | GYC Podcast E259
In this episode, we have an inspiring interview with Melissa Juzva, Director of Solution Psychology. She shares her experience and insights on how to help the next generation of therapists grow and find their own pathways, and how you can support your team through training and development.We also explore how investing in your team's growth translates into the retention of great team members and how it attracts quality recruits. Melissa also talks about the challenges she faced at the start of the Covid pandemic and the power of vulnerability.QUOTES“If your team feels valued and listened to, they're less likely to go and look for another job.”SHOW NOTES00:00 - Intro00:18 - Melissa's Bio02:13 - 'Reflect & Connect' Retreat04:24 - Creating space for vulnerability07:04 - Being vulnerable with your team08:27 - Team culture & recruitment11:41 - Mentoring early-career team members15:51 - Future of Paediatric Psychology19:40 - Pathways for retaining quality team24:00 - Having tough conversations26:33 - Your genius as a business owner29:16 - Lessons learned as a business owner34:45 - Working with a business mentor37:18 - Being profitable in healthcare40:30 - How do you 'switch off' as a clinic ownerMENTIONSDare to Lead by Brene Brown (book)Radical Candor by Kim Scott (book)CONNECTBen’s LinkedInMelissa’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
Hannah Dunn: juggling family and owning a healthcare business | GYC Podcast E258
Mar 15 2023
Hannah Dunn: juggling family and owning a healthcare business | GYC Podcast E258
Scaling your business while also having a growing family can be a tough challenge for practice owners, but with a solid strategy, it’s not impossible to strike a balance between business growth and family life.In this episode,  we chat with Hannah Dunn, Director and Principal OT at D.O.T.S. Occupational Therapy for Children. Hannah shares the lessons she’s learned on being a work-from-home Director and the common challenges she’s faced as she scales her business and while taking care of a growing family.She also talks about how she provides pathways for her team members, creates accountability, and maintains a sense of presence even as she works remotely.SHOW NOTES00:00 - Intro00:18 - Hannah's Bio01:17 - Starting a family and running a healthcare clinic05:13 - Early days of working as a new parent06:23 - Returning to consulting & importance of a support network08:03 - Benefitting from systems and strong admin team09:44 - DOTS team structure10:30 - Priorities as a new business owner12:16 - Growing as a leader13:30 - Good communication solves everything16:22 - How to handle resignations17:04 - Challenging the team to grow & team pathways19:24 - Being a Multi-D clinic wasn't for us20:29 - Recruit in a competitive environment27:06 - Transitioning from caseload to running business28:39 - Balancing family life with business29:46 - Presence as a business owner30:59 - Getting team onboard with clinic changes33:32 - Dealing with uncertainty and stress36:29 - Knowing your numbers38:58 - Empathy and connection as a business ownerMENTIONSSlackD.O.T.S. Occupational Therapy for ChildrenCONNECTBen’s LinkedInHannah’s LinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!
256 - New Developments in Healthcare Tech
Nov 14 2022
256 - New Developments in Healthcare Tech
In this episode, Peter Birch, Host of the Talking HealthTech Podcast, lets us in on the latest scoop about tech in healthcare and how much this industry has grown over the years. He also talks about some of the new technologies that clinic owners can look forward to and how we can contribute to the development of better healthcare tech in our own ways.If you want to know more about how you can incorporate different kinds of technologies into your clinic systems and treatment plans – or if you need help with just about anything! – reach out to us via our website or email Jack at jack@clinicmastery.com. We’ll be happy to help!SHOW NOTES[04:10]  Stories of tech growth in health tech[07:27]  Cool healthcare startups you need to check out[10:36]  How tech can play a role in healthcare[14:20]  Why clinic owners should join user communities and participate in beta testing[21:04]  Lessons that startup founders learned after creating a startup[26:42]  What kind of technologies can we look forward to in the near future?[30:54]  Know more about healthcare tech on The Talking HealthTech PodcastMENTIONSNew Trends in Healthcare Tech and Why They’re Worthy Investments (Ep. 160)Transforming Healthcare With Immersive Virtual Reality Tech (Ep. 254)Talking HealthTech PodcastEscaping the Build Trap by Melissa Perri (book)CONNECTLinkedInIf you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes and Stitcher. We appreciate your support and feedback!If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on: iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2 Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTuWatch on YouTube - https://www.youtube.com/@clinicmastery We appreciate your support and feedback!