Title: How to escape the trap of eCommerce refund fraud?

What's in it for you?

Hubert Rachwalksi, CEO of Nethone,  and Dajana Gajic-Fisic, Global Head of Risk at FinishLine discuss the following issues:

1. Intro to the refund fraud
2. What are some tactics fraudsters use to complete the return fraud?
3. Refund as a service - how does professional refunding work?
4. What are the consequences for merchants and how is the problem?
5. Is BNPL influencing the refund problem on the merchant side?
6. What are the ways to fight back against it?

In addition Dajana shared her first-hand feedback on:

• Tips for beginners - where to start? Where to reach out for help?
• Real-life examples of implementing solutions that work?
• What are the newest pain points and how to approach them?

Key takeaways:

• The refund as a service is a real problem for merchants since it becomes more and more “professional” and “sophisticated”
• Fraud/CS departments need to collaborate closely since it’s crucial what ‘refund policy' is offered to customers.
• Refund data collection is one of the elements that can help keep “friendly fraud” under control.

If something caught your attention and you would like to get more information, do not hesitate to write to us via email contact@nethone.com!

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