Guest: Eduardo Lopez-Soriano of UPS Capital on creating a personalized e-commerce shipping experience; Spending slows for warehouse tech; AI may help logistics companies with labor shortages

Logistics Matters with DC VELOCITY

May 19 2023 • 18 mins

Our guest on this week's episode is Eduardo Lopez-Soriano, vice president of marketing for UPS Capital - the shipping insurance division of UPS.  Consumers want more than just speed in e-commerce delivery. They also want features like accurate parcel tracking and time-definite delivery windows. But, can shippers provide those profitably? Our guest discusses ways to personalize the e-commerce consumer experience.

As cost pressures increase, investment in warehouse tech is declining. Orders for warehouse automation technology are expected to fall this year as companies re-evaluate investment plans and prioritize cost-efficiency, a new report shows.

How do companies find enough workers, with the right training, and hire them at the right pay, to make it all work out? New technologies, and specifically artificial intelligence, could help out with that problem.

DC Velocity's sister publication CSCMP's Supply Chain Quarterly offers a podcast series called Supply Chain in the Fast Lane.  It is co-produced with the Council of Supply Chain Management Professionals.  Go to your favorite podcast platform to subscribe.

Articles and resources mentioned in this episode:

Podcast is sponsored by: Rite-Hite

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