Connecting the Dots

Mel Bilge and Bill Cushard

Our mission is to be coveted by fast-growing software companies as the single most reliable partner in the acceleration of their growth. Connecting the Dots is a podcast from Learndot by ServiceRocket, in which Mel Bilge and Bill Cushard talk to interesting people in the SaaS and open source software services and customer education ecosystem.

26 Kirsty Roper Customer success marketing is how customers learn Redgate Software25 Michele Wiedemer on the process of creating video tutorials24 Donna Weber Onboarding is not implementation23 Malachi Hopoate Running a one-person customer education team22 Alex Matheson Video production in customer education21 Bear Shelton Customer education at Lucid20 Melissa VanPelt Driving ROI with customer education at Seismic19 Customer education maturity model REDUX [Webinar recording]18 Stephanie Pellegrino Customer education at Gong.io17 User groups in a COVID world16 Mike Dowsey of CEdMA on the Certified Technical Training Manager Program (CTTM)15 Training credits in customer education14 Jarin Schmidt from Credly on digital badging13 Lee Berkman from Cloudshare on virtual labs in customer education12 Holly MacDonald Value proposition design and customer training [Webinar Recording]11 Holly MacDonald A product approach to customer education10 Negotiating the renewal - Part 209 Negotiating the renewal - Part 108 Grow software companies with customer education [Webinar recording]07 Customer advisory boards