Let's Fix Leadership

Jen Thornton

The landscape of business is changing...radically. Yet leadership is being taught the same way it's always been taught. When the world is changing, it’s time to bring our leadership styles along for the ride. Thanks to cutting-edge neuroscience, we now have access to new tools and new language that inspires action, collaboration, and innovation in the modern workplace. And Let's Fix Leadership is designed to bring you the best of these cutting-edge tools, exercises, best practices, and modern leadership strategies - every week. Whether you're a company leader, corporate visionary, intrapreneur, or entrepreneur, this show gives you new insights into the neuroscience and language of leadership, as well as practical steps and tips you can take back to the office. Join Jen Thornton as she showcases how to lead your teams in powerful ways, and keep your people happy and engaged while achieving your biggest goals. read less
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Episodes

A Lesson in Customer Loyalty: How to Shift From Quid-Pro-Quo to Serving People w/Jenn McMillen
May 2 2024
A Lesson in Customer Loyalty: How to Shift From Quid-Pro-Quo to Serving People w/Jenn McMillen
Whether we’re talking about our customers or teams, loyalty is the currency of successful relationships. In the business world of yore, loyalty was one-sided, it was buy something or do something to get something. Today that quid-pro-quo style falls flat.   Just like Taylor Swift…brands who do well understand that having customers and employees is a privilege, and they aim for relational loyalty, not transactional relationships.   How do we put authentic loyalty at the heart of our businesses? What has changed about leadership as the world of work continues to evolve?   In this episode, I’m joined by loyalty and CRM expert and the founder of Incendio, Jenn McMillen. We talk about the shift in customer loyalty programs and what all businesses can learn from it.    Guest Bio  Jenn McMillen is the founder and Chief Accelerant of Incendio, where her specialty is increasing topline revenue by building and fixing customer programs. Her team helps companies solve and overcome their CRM, loyalty, and customer experience challenges. She is also a nationally known loyalty & CRM expert, recognized by the CRM community and her peers with major industry awards for programs such as GameStop’s PowerUp Rewards, which has more than 35-million members, many of whom pay an annual subscription fee for an enhanced experience. She has also created and/or run several well-known loyalty and subscription programs like myGNC Rewards, United Airlines’ Silver Wings Plus, Vail Resorts PEAKS, Payless ShoeSource Points, Neiman Marcus InCircle, and one of the first big national loyalty subscription programs in the 90’s, Blockbuster Rewards. For more information, go to https://www.incendioworks.com/ or connect with her on LinkedIn.
How to Fix Your Addiction To Being Right
Apr 4 2024
How to Fix Your Addiction To Being Right
“My people don’t do what I ask them to, they don’t listen and they don’t come up with innovative ideas.” Leaders say it all the time, and if I had a penny for everytime I heard this, I could buy my own private island! But before you point a finger at your team, what if this is all because you’re addicted to being right. Yes, like sugar and shopping, being right can be the drug of choice for leaders, and because they are so accustomed to getting it, they alienate their teams. How do you know you’re addicted to being right? Here’s an easy tell: notice how you feel when the good idea in the room isn’t yours… How does an addiction to being right block innovation and ultimately the growth of our organization? What can we do to cure ourselves of this affliction? In this episode, I’m joined by co-hosts of Bossy, Brilliant and Badass, Liz Green and Lisa Lindsey. We talk about how to eliminate fear from our organizations, why leaders need to look inward to solve problems and how to build trust in our teams.    Guest Bio Lisa Lindsey and Liz Green are entrepreneurs, coaches and co-hosts of Bossy, Brilliant and Badass. Bossy, Brilliant & Badass is a weekly conversation about business, careers and personal development, designed to inspire, educate and motivate you to show up powerfully, live fearlessly and to find and unleash your inner badass! Lisa and Liz share their paths to success, the obstacles they overcame, and the tools, tips, resources, and mindset strategies of successful women.
The Neuroscience of Leadership: How to Eliminate Fear and Create Safety w/Danny Langloss
Mar 14 2024
The Neuroscience of Leadership: How to Eliminate Fear and Create Safety w/Danny Langloss
Now that we know a lot more about how the brain works, a lot of what we’ve been taught about leadership is just plain wrong. We have to throw it out the window and never look back. From a neuroscience perspective, there are 2 categories of chemicals constantly firing off in our brains - happy hormones and fear hormones. The old school model of leadership did nothing but trigger a good old cortisol hijack - induce fear and kill innovation. In order to have cultures that bring out the best in people and produce great results, everything we do has to mitigate fear. In a nutshell: in the modern world, leadership isn’t about power, it’s about empowerment. How do we create psychological safety and eliminate fear? In this episode, I’m joined by speaker, leader, and host of The Leadership Excellence podcast, Danny Langloss. We talk about the brain chemicals of leadership and how we can create environments that induce the right ones Leadership isn’t about power and control, it’s about service and empowerment. -Danny Langloss Guest Bio Danny is an innovative and progressive leader who specializes in creating winning cultures and championship teams fueled by the X Factor of purpose-driven ownership. Danny's leadership has been tested by the most difficult situations. He helped lead the City of Dixon back from the $54 million Crundwell embezzlement, lead the Lee County COVID Unified Command Team, lead the City through the 2016 Dixon High School Active Shooter Incident, and has led the police department through several high profile murder investigations. One of Danny's greatest skills is creating diverse and specialized teams to address complex issues that span across several professions. From creating public / private partnerships between local government, developers and financial institutions to accelerate community and economic development to working with state and national organizations to create several innovative programs that are alternatives to the traditional criminal justice system. He has led multiple statewide task forces and helped create "first of its kind" laws in the country to prevent child abuse "Erin's Law" and to help those suffering from substance use disorder. For more information, head to https://www.dannylangloss.com/.
Your Culture Isn’t Your To-Do List, It’s The Long Game w/Rosa Ponce de Leon
Feb 22 2024
Your Culture Isn’t Your To-Do List, It’s The Long Game w/Rosa Ponce de Leon
Unlike the next meeting, deliverable, or deadline, working on our culture isn’t as simple as penciling it into our calendars. It’s a living, breathing process that never ends, it’s the long game that has to be front-of-mind for leaders.   We know the world is busy and how easy it is to get bogged down in the to-do list, but the more we can step out of the routine of our roles, the better our organizations get.   Weaving culture into every single facet of our teams takes a conscious reassignment of our minds. From focusing on our own silo of priorities to the needs of the whole organization. From treating culture as an afterthought to making it the guiding principle. This is what’s required of leaders today.   How do we step away from the busy work and make culture a priority? In this episode, I’m joined by Business Consultant, Leadership Strategist and host of Powerful At Work, Rosa Ponce de Leon. We talk about the powerful shifts every leader (and organization) must make.    Guest Bio Rosa Ponce de Leon is Business Consultant, Leadership Strategist and host of Powerful At Work. As a longstanding servant in the public sector, she has successfully led teams, small and large, to great success through difficult situations from unproductive work cultures to major national crises. The same principles that apply to disaster preparedness can also reconstruct company culture. To facilitate change that has a longstanding impact on businesses, Rosa and her team bring their unique gifts for excavating potential and fostering resilience within teams. She operates from a place of love for people that inspires change from the innermost depths. For more information, go to https://rosaponcedeleon.com/.
Turn An Uncomfortable Conversation into a Heartfelt Dialogue About Disability w/Jen Griffin
Nov 9 2023
Turn An Uncomfortable Conversation into a Heartfelt Dialogue About Disability w/Jen Griffin
Leading the whole person is a non-negotiable requirement for every leader. To make everyone on our teams feel seen and supported, we have to get comfortable with uncomfortable conversations. This is especially true for disability, something a large percentage of the workforce lives with.  Disability isn’t easy to talk about because we’re afraid we’ll say the wrong thing, but that doesn’t mean we shouldn’t have the conversation.  We don’t feel awkward asking people what their dietary restrictions are, so why do we feel uncomfortable asking how we can support a disabled coworker? How do we become better leaders for those with disabilities, seen or unseen? In this episode, I’m joined by leadership coach and my good friend, Jen Griffin.  She shares her inspiring story - becoming an amputee and the mental game that helped her recover. We also share how leaders can foster environments where people are comfortable talking about disability.    The more I guide and say it’s okay to ask, the better the conversations get. -Jen Griffin   Guest Bio  Jen’s ability to lead from a creative perspective on life has served her clients well. Championing others by helping them unlock the secret shift they need to overcome and embrace life’s changes, is one of her true joys. Jen’s professional career began as a real estate paralegal and worked for several top-tier corporations and law firms. Upon experiencing a life-altering medical event in 2007, Jen found herself shifting gears and she created and led her own non-profit, she began public speaking, writing, and eventually became a co-owner of a retail brick-and-mortar business. With all her combined professional experience, she is now a leadership coach to other businesses and individuals. Through both her professional & personal life experiences, Jen has developed many tools for working in a fast-paced environment, serving many agendas, finding creative solutions, and overcoming the hardest part – fighting fear and just getting started! Connect with Jen on LinkedIn.