Marketing Media & Cupcakes

John & Angel Ondo

We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.

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Podcast Trailer: Marketing Media & Cupcakes
Super "Game" Commercial Review4 Training Tips - Avoid A Drone Disaster
Welcome to episode 75 of Marketing Media & Cupcakes, where we bring best practices for your business. This week John and Angel discuss best practices for your business. Angel has been training staff at her Fortune 500 company for many years. Traning is critical to having a consistent voice for your customers and clients. She shares 4 quick tips that can help your training be more effective. John is a licensed drone or (UAV) pilot. Aerial photography is a great way to enhance your business's brand when you can show beautiful aerial shots of a car dealership or commercial property or just showing off your location downtown.  However, there are risks you take when hiring a drone photographer or trying to do these shots on your own. John will explain why you need to take hiring a drone pilot seriously, and what to look for. Also, ways to make your pilot get great shots for you. Angel's 4 Training Tips 5:30 into the show1) Setting Expectations for the  training2) Make a schedule that divides, lecture with applied learning. No 8-hour lectures!3) Hands-on Time, or OJT4) Web/Computer-based trainingIf you have additional comments or questions email Angel at angel@marketingmediacupcakes.comWhat you need to know about hiring a drone photographer at 20:30 into the episode. 1) The need to have a UAV FAA license, DO NOT HIRE someone unlicensed2) Your pilot should have one-million-dollar insurance policy coverage.3) Create a shot list for your pilot4) You cannot fly a drone within five miles of an airport, and you are limited to 400 feet above the ground altitude. There are exceptions and a licensed operator will know what they are. For more information or questions email john@makertingmediacupcakes.comFind us at Marketing Media & Cupcakes website and on social mediaThanks for listening!John & Angel
Jan 29 2021
37 mins
Email Best PracticesSetting Effective Goals For 2021Late Deliveries and Fast Finger Food Ideas.Seven words you should NEVER use5 Tips To Improve Listening To Your Customers
On this podcast:Angel Shares 5 tips that will help your customer relationships with your business. John will share changes we are making as of this episode to upgrade Marketing Media and CupcakesAngel shares some holiday dessert ideas that are Easy As Pie! 5 Ways to improve Listening to your CustomersRemove Distractions - and make sure your team know you want them to completely focus on the customer they are working with. Don't Multitask!Listen for the emotions of your customer-  Much of this relates to the area of the country they are from. We also talk about emails and how to communicate that way. Customers are looking for a "Bid for Connection". If you fail, you likely will lose a customer. Don't Interrupt - No matter how much you understand the customers questions, do not interrupt, let the customer finish their thoughts. Plus we discuss how to answer emails. Echoing - Repeat back the customers concerns. Empathize but don't apologize. Verify Satisfaction - Make sure you have solved the problem and ask if there are any other concerns. Again, make sure your team knows, don't rush to get off the call. Big Changes To Our PodcastWe appreciate our audience who've been with us for so long. We feel we need dive deeper into our topics, so starting this episode, we are throwing out the clock and going longer on each podcast. In return we will only have two episodes a month. We have launched our website so go to MarketingMediaCupcakes.com now to find our episodes, how to connect and more to come. You can now find us on Twitter, Facebook & Instagram also under MarketingMediaCupcakes.Our focus will continue to be helping you with best practices for your business. Today's Dessert: Easy As Pie Angel shares simple ways you can make a pie. Store bought crusts, canned fillings, but with a little embellishment you can make a delicious treat for the holidays.  Here's an example: https://www.delish.com/cooking/recipe-ideas/a28158563/easy-apple-galette-recipe/To email Angel about cupcakes or customer serviceTo email John about media and building a brandFind us at Marketing Media & Cupcakes website and on social mediaThanks for listening!
Nov 21 2020
53 mins
Faith, Hope & BusinessCommunications lessons learned from Political AdsWhat can or can't you post?Quiz the DizFinding Purpose & PassionCan bankruptcy be a new start for you?Fundraising Tips for 2021Overcoming Your Digital Marketing ProblemsStarting a business with Credit CardsHow to respond to bad business reviews2020 could be the catalyst for your successSmall Business Q&AEmail Overload!