PODCAST

Growth Stories

involve.ai

Growth Stories features involve.ai CEO and co-founder Gaurav Bhattacharya, and inspires next-gen leaders with stories from top leaders.

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Cultivating Community, Culture, and Customer Success
Yesterday
Cultivating Community, Culture, and Customer Success
Jeff Yeger, VP of Customer Success at PeerSpot, joins us this episode of the Growth Stories Podcast. Jeff grew up in the tri-state NY/NJ area and at 18, he moved to Israel to learn about his roots and his Orthodox Jewish upbringing. Jeff has made Israel his home ever since! While at PeerSpot, Jeff's life has developed in every way, and he points out that leadership trusting each other to be creative and to do the right thing has made the culture so successful.  Jeff's advice to others in Customer Success, "If you understand the person behind the logo - what they're about and what their KPIs are, what worries them, what their manager thinks about - you're gonna be a much more effective CSM." Listen in to the entire episode so you don't miss a word from this compelling Growth Stories episode. Thank you, Jeff, for joining the Growth Stories Podcast! Jeff Yeger is the VP of Customer Success at PeerSpot, the leading Enterprise Tech reviews platform. He’s spent the last decade delighting customers with his human-first, high-touch approach to Customer Success. He’s all about meeting the person behind the logo, helping every individual with their needs and goals. In addition to Customer Success Jeff spent 3 years as a tank commander, is a dad of 3 and would love to discuss the proper use of a table saw.  ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Jeff Yeger: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Cultivating Community, Culture, and Customer Success
Yesterday
Cultivating Community, Culture, and Customer Success
Jeff Yeger, VP of Customer Success at PeerSpot, joins us this episode of the Growth Stories Podcast. Jeff grew up in the tri-state NY/NJ area and at 18, he moved to Israel to learn about his roots and his Orthodox Jewish upbringing. Jeff has made Israel his home ever since! While at PeerSpot, Jeff's life has developed in every way, and he points out that leadership trusting each other to be creative and to do the right thing has made the culture so successful.  Jeff's advice to others in Customer Success, "If you understand the person behind the logo - what they're about and what their KPIs are, what worries them, what their manager thinks about - you're gonna be a much more effective CSM." Listen in to the entire episode so you don't miss a word from this compelling Growth Stories episode. Thank you, Jeff, for joining the Growth Stories Podcast! Jeff Yeger is the VP of Customer Success at PeerSpot, the leading Enterprise Tech reviews platform. He’s spent the last decade delighting customers with his human-first, high-touch approach to Customer Success. He’s all about meeting the person behind the logo, helping every individual with their needs and goals. In addition to Customer Success Jeff spent 3 years as a tank commander, is a dad of 3 and would love to discuss the proper use of a table saw.  ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Jeff Yeger: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Navigating Through Hyper-Growth and Finding Career Cheerleaders
Jun 29 2022
Navigating Through Hyper-Growth and Finding Career Cheerleaders
Our Growth Stories Podcast guest this week is none other than Christy Augustine, Chief Operating Officer of Bloomreach. Gaurav Bhattacharya, the host of Growth Stories and the co-founder and CEO of involve.ai, talks with Christy about career growth and scaling companies in our ever-changing world.  Christy's advice is, "If you're focused on expanding your career, surrounding yourself with people who believe in you, who will invest in you, and who will push you is really important." Christy's father was one of those people for her in her life. Be sure to catch the entire episode to hear amazing stories from Christy of how her father was someone that was such an encouragement to her, and her love for coding and computer science. Christy also talks about the critical need for companies to always be questioning the market and asking where are the customers at, what are their pain points, and what's going on in the market that we can solve? It can lead you to a number of failure points, but in the end, take the time to celebrate the failure as much as the success. Thank you, Christy, for joining the Growth Stories Podcast! Christy Augustine serves as Chief Operating Officer, leading Bloomreach’s efforts to arm customers with the tools and knowledge they need to successfully compete in demanding markets. She is a leading thinker in e-commerce, having been a manager at Bain & Co. focused on technology, retail, and strategy prior to joining Bloomreach in 2011. Christina is an experienced computer programmer who has concentrated on site search, merchandising, and payments. She helped found e-commerce teams at both Hewlett Packard and Walmart. Christina holds a BA in mathematics from Saint Mary’s College and an MBA from Harvard Business School. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Christy Augustine: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Customer Centricity at its Core
Jun 22 2022
Customer Centricity at its Core
We invited the founder and CEO of Surefire Local, Chris Marentis, to the Growth Stories podcast to discuss customer centricity at its core! Chris looks at how he can provide the best value to his customers, pulling from his experience growing up as the son of an HVAC contractor. Chris and Gaurav also talked about Seth Godin's book, The Dip, and how so many entrepreneurs give up in the dip right before things take off!As always, be sure to watch the entire episode to hear from these leader's insights! Thank you, Chris, for joining the involve.ai Growth Stories Podcast.Chris Marentis is a technology entrepreneur and business leader on a mission to help small businesses leverage the power of digital transformation. As the founder and CEO of Surefire Local, he has focused the company’s efforts to build powerful marketing solutions that give small businesses cost-effective, easy-to-use tools only available to the big guys. The motivation for Surefire Local was born out of Chris’s background in a multigenerational small business home. Prior to founding Surefire Local, Chris was the CEO of Add This and held leadership positions at AOL.ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demoConnect with Chris Marentis: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Jennifer Richard, Principal at Bonfire Ventures - Growth Stories Podcast
Jun 8 2022
Jennifer Richard, Principal at Bonfire Ventures - Growth Stories Podcast
Thank you, Jen, for joining the involve.ai Growth Stories Podcast. In this episode of Growth Stories, Jen Richard, Principal at Bonfire Ventures, joins us! Jen grew up in Los Angeles and attended college in Atlanta, where she studied English. Jen taught English in France before moving back to LA and working for several startups to get experience in the tech industry. In Business School, Jen earned an internship at a VC and that's when everything clicked and galvanized her career path!  Be sure to watch the entire episode to learn about Jen's battle overcoming imposter syndrome. "It's up to me to do the work, and to accept the external validation." This is an episode you won't want to miss! Jennifer Richard is a Principal at Bonfire Ventures. Prior to Bonfire, Jen sourced and executed seed stage investments at Vitalize VC and Cross Culture Ventures. Before beginning her career in venture, Jen was a founding member of three venture-backed startups and saw two of them through successful acquisitions. She has been responsible for building e-commerce platforms from the ground up and has scaled online commerce to reach over 30 countries worldwide. Her expertise revolves around technical product management, global supply chain, and (most importantly) a deep understanding of customers across a variety of verticals and geographies. She has a BA from Emory University and an MBA from UC Berkeley’s Haas School of Business. She is based out of her hometown of Los Angeles. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Jennifer Richard: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Karla Valdespino, Sales, Growth, Customer Engagement Manager - Growth Stories Podcast
Jun 1 2022
Karla Valdespino, Sales, Growth, Customer Engagement Manager - Growth Stories Podcast
Thank you, Karla, for joining the involve.ai Growth Stories Podcast. In this episode of Growth Stories, Karla Valdespino, born in Ecuador and raised in New York, offers supreme advice: "You only fail if you don't try again and don't learn a lesson from it. Keep learning, the more you know or are prepared, the more confidence you'll feel from within. Cultivating that from within is something no one can take away from you." Be sure to watch the entire episode to learn about Karla's phenomenal story and how her entrepreneurial spirit and strategic leadership has led her to success. Karla Valdespino is a Sales, Growth, and Customer Engagement Manager who has supported sales and customer success teams in transforming the way they work – from engaging in manual, repetitive tasks to strategically engaging with customers by leveraging the power of AI. Her natural leadership skills, business instinct, and ambition have allowed her to grow quickly as a young professional and thus gain unique cross-functional experiences in sales, adult learning, legal, analytics, and marketing from state-wide to global operations. As a certified AI Leader through MIT, she compassionately leads change and growth initiatives by keeping her pulse on global and internal climates, while optimizing unified revenue goals using negotiation, data, process, automation, project management, and AI to architect scalable solutions. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Karla Valdespino: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Aimie Vargas, VP of Customer Success at Zift Solutions - Growth Stories Podcast
May 25 2022
Aimie Vargas, VP of Customer Success at Zift Solutions - Growth Stories Podcast
Thank you, Aimie, for joining the involve.ai Growth Stories Podcast. Aimie grew up an Army brat living on military bases both inside and outside of the U.S., which gave her a unique perspective on constantly adapting to new environments. Aimie was initially recruited into a sales position where she was put through a rigorous training process to get a firm grasp of the business, market, and that industry.  It wasn’t until later on that she made the decision to settle down instead of taking every opportunity offered to her. After several years of overseas living, Aimie's career transitioned into tech, to where she is today at Zift Solutions. Aimie demonstrates her leadership by her ability to get in the weeds, all while holding strategic vision for the future. Listen to Aimie's full Growth Story episode and hear more on her journey from sales to customer success, and other challenges Aimie has overcome!  Aimie Vargas is a strategic thinker who leads by example with a long history of delivering exceptional sales results, GTM strategy and sales leadership through a metrics driven approach. Aimie has expertise in driving revenue, scaling teams and deep understanding of SaaS companies market makes Aimie a key contributor across all aspects of the business. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Aimie Vargas: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Ryan Loughlin, Senior Account Manager at involve.ai - Growth Stories Podcast
May 19 2022
Ryan Loughlin, Senior Account Manager at involve.ai - Growth Stories Podcast
Thank you, Ryan, for joining the involve.ai Growth Stories Podcast. We are excited to have our very own Ryan Loughlin from Customer Success at involve.ai on the podcast today! Ryan’s progression through his career started by learning to be responsible at a young age. Starting out working for his parents’ healthcare IT company, he then moved from digital marketing to sales, and then into customer success. Ryan has appreciated every step of his career thus far, and his advice is to be thoughtful about what you want to achieve, and to be intentional. Be sure to listen to the entire episode and you'll have the opportunity to find out what makes you successful working for a startup! Ryan Loughlin is a proven sales professional with an established track record of success over multiple industries including retail, software and professional services. Career accomplishments consist of closing multiple deals with the world’s largest retailer, managing seven figures in annual sales revenue & helping to bring several new products to market. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Ryan Loughlin: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Mike Whitmire, CEO and Co-Founder at FloQast - Growth Stories Podcast
May 11 2022
Mike Whitmire, CEO and Co-Founder at FloQast - Growth Stories Podcast
Thank you, Mike, for joining the involve.ai Growth Stories Podcast. On this episode of Growth Stories, FloQast CEO and Co-Founder Mike Whitmire gives solid advice to first-time founders, "Your business is unique, and as a founder, you know your business better than anybody. Investors will have a lot of great advice, but they also have portfolio bias, so stand strong, be confident, and do what's right for your company." Be sure to watch the entire episode for more on Mike's journey through starting FloQast, and how the accounting industry is changing with the current talent crunch. As CEO and Co-Founder, Mike Whitmire leads FloQast's corporate vision, strategy and execution. Mike is also the author of Controller's Code: The Secret Formula to a Successful Career in Finance, an Amazon Best Seller providing career guidance for finance professionals. He holds a Bachelor's degree in Accounting from Syracuse University. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Mike Whitmire: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Cathy Gao, Sapphire Ventures - Growth Stories Podcast
May 5 2022
Cathy Gao, Sapphire Ventures - Growth Stories Podcast
Thank you, Cathy, for joining the involve.ai Growth Stories Podcast. On today’s episode of Growth Stories, we are delighted to welcome Cathy Gao, Partner at Sapphire Ventures. Cathy was immersed in Texas culture when she moved from Shanghai to Texas without an ESL teacher to help facilitate the transition. Having that experience had a fundamental affect on her as a person, teaching her to lean into new experiences, and not fear them. Cathy discusses some of the key differences of being an operator at a growth stage company versus being at a growth stage venture firm, and shares the importance of being scrappy when it comes to getting your foot in the door in venture. “Have a very clear message about why you are interested in venture, why you think you'd be good at venture, and be persistent. It only takes one person to hear you.” Cathy has been an investor at multiple stages, and also a business operator. As a partner at Sapphire Ventures, Cathy specializes in B2B SaaS companies with the focus on digital customer experience, the future of work and collaboration, and digital health. Cathy led the firm’s investments, boards of involve.ai and SafeGraph and is a board observer at Gem, Medable, UJET and Splashtop. ABOUT US:involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Cathy Gao: with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Dave Williams, VP of Talent Analytics at EMSI - Growth Stories Podcast
Apr 28 2022
Dave Williams, VP of Talent Analytics at EMSI - Growth Stories Podcast
Thank you, Dave, for joining the involve.ai Growth Stories Podcast. Dave Williams leads the team of account management professionals, and focuses on delivering best in class logo retention and growth of existing revenue at EMSI. Dave has more than 10 years of experience as a SaaS business leader. Welcome to the show, Dave! Dave grew up in a small community where everyone knows you, so your reputation matters. He started his first job out of college in sales at EMSI but struggled. He was fired - and devastated! But that didn’t stop him from deciding then and there that he could still prove himself. He fought back and found his way into customer success and the management of subscription renewals so that his sales team could remain “lean and mean”, which is what helped lead him to where he is today - the Vice President of Talent Analytics at EMSI. Dave’s advice to aspiring customer success champions? ”It’s not always about you. Individuals who put others before themselves will succeed. Be faithful in the small, and you will be given responsibility.” He also adds, “outwork everyone to learn and be teachable to gain the knowledge and confidence to be successful!" ABOUT US: involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo Connect with Gaurav Bhattacharya: US ON:LinkedIn ► ► ►
Ziv Peled, Chief Customer Officer at AppsFlyer - Growth Stories Podcast
Apr 14 2022
Ziv Peled, Chief Customer Officer at AppsFlyer - Growth Stories Podcast
Thank you, Ziv, for joining the involve.ai Growth Stories Podcast. In this episode, Ziv reminds us of the importance of mentorship in your Customer Success journey, hiring the right CS Ops, and having the right tools in place. One key takeaway from Ziv: "Always be focused on building trust with customer, then deliver value. If you are successful with the value [aspect], you'll have a long and deep relationship." Ziv has more than 20 years of customer facing experience, including account management, pre-sales, outbound product management, and customer success. Ziv started his career working for telecommunication vendors, serving the biggest telecom operators globally until he joined AppsFlyer as a senior Customer Success Manager back in 2013. Soon after, he advanced to lead the team, and Ziv has been working in his current position as Chief Customer Officer since 2016. He was recently named as one of the top 25 customer success influencers on LinkedIn. Connect with Gaurav Bhattacharya: with Ziv Peled: US: involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience. CUSTOMER INTELLIGENCE MOVEMENTinvolve.ai website ► a demo FOLLOW US ON:LinkedIn ► ► ►