Adam Houghton, VP of Customer Success - Growth Stories Podcast on importance of NRR

Growth Stories

Apr 7 2022 • 33 mins

Thank you, Adam, for joining the Growth Stories Podcast.

Adam Houghton is a Customer Success Strategy and Operations leader with 20 years of experience building and scaling pre-and post-sales teams focused on driving retention, net revenue growth, adoption, and operational excellence. “So few decisions are one-way decisions, or what Klue likes to call ‘face tattoos’.”

From Adam’s teaching stint in South Korea, persevering through multiple economic collapses, and his first job at an early-stage tech startup, we hear great stories about what Adam has learned along the way. Adam reminds us not to ignore the importance of Net Retention Revenue (NRR), and if there is one thing to obsess over, it’s leading indicators.

Gaurav Bhattacharya:

Adam Houghton:

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