Thank you, Adam, for joining the involve.ai Growth Stories Podcast.
Adam Houghton is a Customer Success Strategy and Operations leader with 20 years of experience building and scaling pre-and post-sales teams focused on driving retention, net revenue growth, adoption, and operational excellence. “So few decisions are one-way decisions, or what Klue likes to call ‘face tattoos’.”
From Adam’s teaching stint in South Korea, persevering through multiple economic collapses, and his first job at an early-stage tech startup, we hear great stories about what Adam has learned along the way. Adam reminds us not to ignore the importance of Net Retention Revenue (NRR), and if there is one thing to obsess over, it’s leading indicators.
involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.