Ziv Peled, Chief Customer Officer at AppsFlyer - Growth Stories Podcast

Growth Stories

Apr 14 2022 • 25 mins

Thank you, Ziv, for joining the involve.ai Growth Stories Podcast. In this episode, Ziv reminds us of the importance of mentorship in your Customer Success journey, hiring the right CS Ops, and having the right tools in place. One key takeaway from Ziv: "Always be focused on building trust with customer, then deliver value. If you are successful with the value [aspect], you'll have a long and deep relationship."

Ziv has more than 20 years of customer facing experience, including account management, pre-sales, outbound product management, and customer success. Ziv started his career working for telecommunication vendors, serving the biggest telecom operators globally until he joined AppsFlyer as a senior Customer Success Manager back in 2013. Soon after, he advanced to lead the team, and Ziv has been working in his current position as Chief Customer Officer since 2016. He was recently named as one of the top 25 customer success influencers on LinkedIn.

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involve.ai is a Customer Intelligence Platform to give teams complete visibility into all their customers, allowing them to drive more revenue through smarter renewals and upsells. With the most up-to-date data, recommendations for action & collaboration across the customer journey, teams can proactively deliver an amazing customer experience.

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