Connect & Collect

Lexop

Welcome to 'Connect & Collect,' the ultimate podcast for leaders in credit and collections, brought to you by Lexop. Get first-hand insights from our expert guests about the latest innovations, challenges, and opportunities lenders face today. We're covering everything from strategies for preventing past-due accounts to ways technology can help you recover debt faster. Tune in every month to hear real case studies, expert interviews, and actionable advice to help you improve your bottom line and build positive customer relationships. Don’t let past-due accounts hold your business back! read less
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Building a Transformative End-to-End Collections Strategy, with Dan Redivo, Global Head of Collections
Yesterday
Building a Transformative End-to-End Collections Strategy, with Dan Redivo, Global Head of Collections
*Please note that the views and opinions expressed by our guests are solely their own and do not represent the views or opinions of their employer. In this episode, we’re joined by Dan Redivo, Global Head of Collections at a professional services firm. Dan has 30+ years of experience in collections and brings extensive knowledge and expertise in building end-to-end digital strategies. He shares his insights on trends within the collections industry, the early impact of transformative tools like conversational AI, the importance of delivering consumer-friendly experiences, and the power of analytics to measure your success. Find Dan's podcast here - https://www.youtube.com/@danredivo/videos
Building a Transformative End-to-End Collections Strategy, with Dan Redivo, Global Head of Collections
Yesterday
Building a Transformative End-to-End Collections Strategy, with Dan Redivo, Global Head of Collections
*Please note that the views and opinions expressed by our guests are solely their own and do not represent the views or opinions of their employer. In this episode, we’re joined by Dan Redivo, Global Head of Collections at a professional services firm. Dan has 30+ years of experience in collections and brings extensive knowledge and expertise in building end-to-end digital strategies. He shares his insights on trends within the collections industry, the early impact of transformative tools like conversational AI, the importance of delivering consumer-friendly experiences, and the power of analytics to measure your success. Find Dan's podcast here - https://www.youtube.com/@danredivo/videos
Networking for Success in the Collections Industry, with Jackie Smith & Karen Stirling
Apr 20 2023
Networking for Success in the Collections Industry, with Jackie Smith & Karen Stirling
*Please note that the views and opinions expressed by our guests are solely their own and do not represent the views or opinions of their employer or NEAMA. In this episode, we chat with not one but two incredible collections professionals, Jackie Smith and Karen Stirling, who are also part of the Executive Board of the New England Adjustment Managers Association (NEAMA). Join us as they share the networking opportunities NEAMA provides and how they're filling the educational gap for collections professionals.
Transforming the Payment Experience, with Kevin Falk, Founder & CIO at Instant Financial
Mar 20 2023
Transforming the Payment Experience, with Kevin Falk, Founder & CIO at Instant Financial
In this episode, we chat with Kevin Falk, Founder & CIO at Instant Financial, about shaking up the traditional payroll structure that we learned is not so traditional after all. We cover the dangers and beauty of Buy Now, Pay Later services and how detrimental payday loans and cash companies are to consumers. This fascinating episode explores the history of how we collect our paychecks, why the model was ripe for disruption, and how Instant Financial has been able to make a positive impact on families across the United States.
2023 Outlook and Innovations in Lending, with Michael Denham, Vice-Chairman at the National Bank of Canada
Feb 16 2023
2023 Outlook and Innovations in Lending, with Michael Denham, Vice-Chairman at the National Bank of Canada
In this episode, we chat with Michael Denham, Vice-Chairman at the National Bank of Canada, about the economy's current state and the challenges and opportunities lenders will face in 2023, including those addressed in this Globe & Mail article. Michael shares how essential technology is for cybersecurity, fraud prevention, and delivering superior service levels to customers and employees.