Eric talks about how he represented Snoop, Dr. Dre, Death Row, and Tupac. He was basically a gangster lawyer. He goes on to talk about the importance of culture and the importance of taking care of your team, clients, vendors, and community. 💡Here are some highlights… ✔️ Lawyers are so focused on the next trial in front of them that they forget they are running businesses ✔️ A culture of all fun and no discipline is chaos ✔️ The purpose of a business is to serve its customers. At our company, we take care of the team, clients, vendors, community. The person who has influenced Eric the most in the past year ✔️ Ryan Holiday. 📚 Books: Trust Me I’m Lying: https://amzn.to/3umhSIL Perennial Seller: https://amzn.to/3qIgM8b His note all the customer service and CX professionals: “Take care of yourself first and that allows you to take care of other people” Join the Press 1 For Nick community on LinkedIn: www.linkedin.com/company/press-1-for-nick or visit https://press1fornick.com/podcast/. Last, you can also find all the book recommendations, here. #innovation #technology #customerexperience 𝐓𝐡𝐞 𝐏𝐫𝐞𝐬𝐬 𝟏 𝐅𝐨𝐫 𝐍𝐢𝐜𝐤 𝐏𝐨𝐝𝐜𝐚𝐬𝐭 𝐢𝐬 𝐏𝐨𝐰𝐞𝐫𝐞𝐝 𝐛𝐲 𝐕𝐃𝐒. They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. www.govds.com CX of M Radio: https://www.cxofm.org/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/press1fornick/message