In a recent episode of The No Line Podcast, Philip, the host, engaged in a compelling conversation with Christopher Justice, CEO of Pavilion Payments, shedding light on the company’s dedication to fostering a positive and responsible gaming environment. With the spotlight on National Council on Problem Gambling’s (NCPG) Problem Gambling Awareness Month (PGAM) in March 2024, the timing couldn’t be more pertinent. The insightful dialogue traversed Pavilion’s remarkable culture and its steadfast commitment to responsible gaming, offering a blueprint for the future of the gaming industry.   A Foundation Built on Values At Pavilion Payments, a values-driven ethos is paramount, with Chris emphasizing the significance of a content and motivated workforce. He revealed how a positive work environment translates into exceptional service for both customers and casino guests. By prioritizing employee satisfaction, Pavilion not only enhances its operational excellence but also sets a new standard for the industry, proving that happy employees are the cornerstone of satisfied end-users. Pioneering Responsible Gaming The conversation took a deeper dive into the realm of responsible gaming, a cause Pavilion Payments champions with vigor. Chris discussed the company’s proactive approach, including its support for innovative research aimed at developing tools that encourage safer gaming practices. This initiative is a testament to Pavilion’s commitment to understanding and addressing the diverse needs of casino patrons, ensuring they have the means to enjoy gaming responsibly. Embracing Technological Solutions Central to Pavilion’s strategy is the leveraging of technology to bolster its responsible gaming efforts. Chris detailed how data analytics and behavioral monitoring are instrumental in identifying potential problem gambling patterns, enabling Pavilion to offer targeted interventions. This approach not only underscores the importance of technology in promoting safe gaming but also highlights Pavilion’s role as a trailblazer in the industry, striving to protect and enhance the guest experience through innovation. The Path Forward The dialogue between Philip and Chris not only illuminated Pavilion Payments’ contributions to enhancing responsible gaming but also underscored the broader industry shift towards prioritizing both the enjoyment and safety of casino guests. Their discussion serves as a beacon for others in the gaming industry, illustrating how a commitment to employee well-being, technological advancement, and responsible gaming can harmonize to create a more positive and secure gaming landscape. About The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere on LinkedIn or visit the website at www.nolinepodcast.com  LinkedIn About Philip Beere, MBA, LEED AP Head of Marketing Gaming Analytics, Co-Founder RFAMD, Head of Marketing Sightline Payments (former) In 2007, Philip revolutionized Arizona's housing with the G HOME brand — the core of its success was his ability to make the complex simple and create easy-to-consume messaging. His marketing expertise led him to the gaming industry in 2019, as Head of Marketing for Sightline Payments. Since exiting Sightline, he heads the marketing for Gaming Analytics and leads the andMARKETING team.  LinkedIn

Listen to more episodes about responsible gaming at www.nolinepodcast.com Contact Philip at philip@andmarketing.us #responsiblegambling #RGAM2024  Join us in this insightful episode of The No Line Podcast, where host Philip Beere engages in a detailed discussion with Keith Whyte, the National Council on Problem Gambling Executive Director. The focus of their conversation is the ever-changing landscape of gambling in the United States, with a special emphasis on the Gambling Research, Investment, and Treatment Act (GRIT Act) introduced in early 2024. As a significant legislative step, the GRIT Act aims to secure the first federal funding for problem gambling programs. This initiative is crucial in the context of the growing prominence of online sports betting and casino gambling, underlining the importance of responsible gambling practices and public awareness. A key highlight of the podcast is the mention of March 2024 as Problem Gambling Awareness Month, a time dedicated to increasing public knowledge and engagement around issues related to gambling. This month will serve as a platform for sharing personal stories, encouraging open discussions on gambling habits, and offering resources and support to those impacted. The 1-800-GAMBLER helpline is also discussed as an important tool for assistance. Now more accessible with text and chat features, it provides essential support and direction to helpful resources for individuals in need. For further insights into the current trends in responsible gambling, the role of technology and AI in this sector, and the impact of awareness campaigns, tune into this episode. Explore how these developments shape the future of gambling in America. 📆 Problem Gambling Awareness Month: March 2024 🆘 For help and support, contact 1-800-GAMBLER or visit the [National Council on Problem Gambling website] for more information and resources. #NoLinePodcast #ProblemGambling #GRITAct #KeithWhyte #PhilipBeere #ResponsibleGambling #GamblingAwareness #1-800-GAMBLER

In a recent episode of "The No Line Podcast," hosted by Philip Beere, Dr. Anastasia Hronis, a distinguished psychologist from Sydney, Australia, shared her insights on responsible gaming. The conversation unfolded at the Gambling Risk-Taking Conference in Las Vegas, where Dr. Hronis discussed her multifaceted career spanning clinical practice, research, and academia at the University of Technology in Sydney. Dr. Hronis's research, primarily focused on mental health issues such as mood disorders, anxiety, and depression, eventually led her to delve into the realm of responsible gambling. She expressed a strong interest in early intervention strategies aimed at preventing the development of mental health difficulties and addiction problems, including gambling. Dr. Hronis emphasized the need for more research in the field of gambling addiction, noting that while some treatments like cognitive behavior therapy have shown effectiveness, there's still a considerable gap in knowledge compared to other addictions such as alcohol or drug use. A significant part of the discussion revolved around the challenges in treating gambling addiction and the intersection of gambling with other mental health conditions like anxiety and depression. Dr. Hronis highlighted the importance of determining the right approach to treatment, whether addressing the mental health issue or the gambling behavior first. She also spoke about identifying at-risk individuals early on, before they develop a diagnosable gambling problem. Throughout the interview, Dr. Hronis shared observations from her first visit to Las Vegas. She expressed surprise at the accessibility of gambling venues and the presence of children in these environments, which could potentially glamorize gambling. Drawing parallels with Australia's sports betting culture, she underscored the vulnerability of certain demographic groups, including culturally and linguistically diverse communities, young males, and indigenous populations. The podcast also touched upon the highlights of the Gambling and Risk-Taking Conference. Dr. Hronis shared her "aha" moment, which came from a presentation emphasizing the importance of multidisciplinary collaboration in public health messaging around responsible gambling. She underscored the value of learning from diverse perspectives and experiences to create more effective intervention strategies. In conclusion, Dr. Hronis called for increased investment in research and efforts to assist those struggling with gambling problems and to prevent others from reaching that point. She encouraged interested individuals to engage with the field, either through attending conferences or through academic and professional channels. Her contact information was made available for those wishing to connect further on these topics. This insightful interview with Dr. Hronis underscores the complex interplay between gambling, mental health, and public health, highlighting the need for a more nuanced understanding and approach to responsible gaming.

In the rapidly evolving landscape of the gambling industry, the shift towards cashless transactions has been touted to promote responsible gaming. However, in a thought-provoking interview on the No Line podcast hosted by Philip Beere, Professor Jay Zagorsky from the Questrom School of Business at Boston University presents a compelling argument for the retention of cash transactions in gambling. Zagorsky's insights challenge the prevailing narrative and suggest that cash can be a natural moderator for problem gambling. The Argument for Cash Zagorsky posits that the tangible nature of cash transactions introduces necessary friction in the gambling process, which can act as a deterrent to impulsive betting. He argues that the "pain of paying" with cash can prompt gamblers to think twice before placing bets, thereby injecting a moment of reflection often absent in the seamless world of digital transactions. The Data Speaks The interview delves into the staggering statistics of gambling's growth post the 2018 Supreme Court ruling that legalized online gambling in the United States. With billions being wagered in states like New York, the conversation raises concerns about the ease with which individuals can accrue debt, particularly through using credit cards for online betting. Regulatory Responses Zagorsky highlights international responses to the issue, such as the UK's ban on credit card use for online gambling, as examples of effective regulatory measures. He suggests that such policies introduce the kind of friction that can help mitigate problem gambling. The Middle Ground or the Extreme? While the industry seeks a middle ground, Zagorsky advocates for an extreme position, recommending a return to cash-only betting. He suggests that even when using mobile apps for betting, users should pre-fund their accounts with cash at physical locations, thus maintaining friction in the transaction process. Industry Reactions The interview acknowledges the pushback from the gambling industry, which cites the inconvenience and security risks associated with handling large amounts of cash. Yet, Zagorsky maintains that the benefits of reducing problem gambling through such friction outweigh these concerns. Cultural Perspectives The conversation also explores why certain societies, like Japan and Germany, prefer cash while others, like Sweden and China, move towards cashless economies. Zagorsky suggests that the use of cash can promote self-control, citing research that indicates people who pay with cash may make healthier choices and could potentially save more money. Educational Insights Zagorsky shares anecdotes from his teaching experiences, noting the generational divide in attitudes towards cash. While students understand the concept of cash promoting self-control, they seldom practice it, highlighting the challenge of changing entrenched behaviors in the digital age. Conclusion The interview with Jay Zagorsky sheds light on an alternative perspective in the responsible gambling discourse. It challenges stakeholders in the gambling industry to reconsider the push for cashless gambling and to acknowledge the potential benefits of maintaining cash transactions. As the industry continues to innovate, it is crucial to balance technological advancements with strategies that promote responsible gambling behaviors. About the No Line Podcast The No Line podcast, hosted by Philip Beere, explores responsible gaming practices and industry trends. For more insights and discussions, listeners can access a complete list of past episodes on iTunes or the podcast's website. Contact Information For those interested in learning more about responsible gaming or sharing their organization's story, contact Philip Beere at philip@andmarketing.us www.andmarketing.us   Note to Readers: This B2B article is based on an interview and presents the views of Professor Jay Zagorsky. It is intended for informational purposes and does not necessarily reflect the views of the No Line podcast or its host.

Responsible Gambling at a Turning Point: Insights from the Gambling and Risk-Taking Conference The recent Gambling and Risk-Taking Conference, hosted by the University of Nevada, Las Vegas (UNLV), brought together industry experts to discuss the state of responsible gambling. In an interview with Alan Feldman, a distinguished fellow at UNLV, conducted by Philip Beere, Head of Marketing of Gaming Analytics and Host of the No Line Podcast, attendees were given valuable insights into the challenges and opportunities surrounding responsible gambling. With the conference taking place after a four-year hiatus due to the COVID-19 pandemic, there was a sense of urgency to address the lack of progress in promoting responsible gambling. The Need for Improved Responsible Gambling Efforts Feldman highlighted the pressing need for more effective responsible gambling initiatives. Despite years of efforts, the uptake of responsible gambling measures has been minimal. Metrics such as self-exclusion sign-ups, self-limiting behaviors, and hotline calls have shown little change over the past three decades. Furthermore, the rise of sports betting has shifted the focus of hotline calls to account-related queries rather than addressing gambling behavior. It is clear that a more nuanced approach is needed to engage individuals and deliver the right message at the right time. Redefining Responsible Gambling Feldman emphasized that responsible gambling should not solely be associated with problem gambling. The majority of individuals who gamble do so for enjoyment and do not experience harm. However, there is a significant number of people who may be at risk of harm but have not reached the clinical diagnosis of a gambling disorder. To effectively promote responsible gambling, the industry must find ways to deliver subtle and tailored messages that resonate with each individual, rather than adopting a one-size-fits-all approach. Challenges in Messaging and Intervention The industry faces the challenge of crafting messages that influence behavioral change without alienating or stigmatizing individuals. Feldman drew parallels to successful marketing strategies used by various industries, emphasizing the importance of delivering the right message in the right way at the right time. He highlighted the potential of artificial intelligence (AI) and machine learning in revolutionizing responsible gambling efforts. AI could enable personalized interventions that provide course corrections and inform individuals about their gambling behavior in a non-intrusive manner. The Role of Companies and Accountability Feldman commended the progress made by gambling companies in assigning dedicated staff members to responsible gambling initiatives. This accountability ensures that responsible gambling efforts extend beyond compliance requirements and become ingrained in the company culture. However, he emphasized the need for companies to go further by innovating and taking a proactive approach to responsible gambling. It is crucial for companies to view responsible gambling as an integral part of sustainability, focusing on helping customers become smarter gamblers and ensuring a safe and enjoyable experience. UNLV’s Initiative and Future Outlook Feldman discussed UNLV’s efforts to study the intersection of gambling and health, aiming to explore the positive and negative aspects of gambling on individuals’ well-being. By understanding the motivations behind safe and healthy gambling behaviors, interventions and support can be tailored more effectively. The conversation surrounding responsible gambling has evolved significantly, incorporating data analysis, AI, and a focus on the broader community’s role in intervention. Conclusion The Gambling and Risk-Taking Conference shed light on the need for a paradigm shift in responsible gambling. The industry must move beyond the traditional narrative of problem gambling and adopt a holistic approach that emphasizes safety, health, and enjoyment. With an increased focus on personalized interventions, AI, and improved messaging strategies, the industry can empower individuals to make informed choices and create a sustainable gambling environment. The conference marked a milestone in reshaping responsible gambling efforts, inspiring hope for a future where responsible gambling is not just a compliance requirement but a genuine commitment to customer well-being.   The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com LinkedIn YouTube Philip Beere Philip is the Head of Creative and Partnerships at Philip J. Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com. As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming. He also hosts the podcasts, Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn YouTube Instagram Philip J. Media Philip J. Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry. LinkedIn Website

During this interview with Earle G. Hall, CEO of AXES.ai, he shares the inspiration behind donating $150,000 to University of Nevada-Las Vegas for responsible gaming research. Along with the monetary donation, AXES will donate anonymized data to support research and to predict problem gambling better. Page body/content Key moments: 00:52 Earle discusses the donation 01:38 The inspiration behind the donation 02:00 The benefit to students studying responsible gaming 02:28 anonymous data donation 02:50 increasing profit when implementing problem gambling prevention 03:20 The difference in AXES data compared to Sightline Payments data 04:41 The quantitative behavioral analysis from AXES 05:20 advice for an organization wanting to align with RG initiatives 05:57 about UNLV 06:20 moving the industry from gambling to entertainment 07:00 Reaction to the AXES announcement 10:23 Earle thanks the AXES team

Kasra Ghaharian is a research assistant at UNLV International Gaming Institute (IGI) and Ph.D. student in UNLV’s William F. Harrah College of Hospitality. READ MORE AT  https://philipjames.co/the-no-line-podcast/ Kasra received his master’s in Hotel Administration from UNLV in 2010. During this time, he published “A Mathematical Approach for Optimizing the Casino Slot Floor: A Linear Programming Application,” the first study to apply mathematical methods to the age-old task of optimizing the casino floor. After his master’s, Kasra worked in the industry for several years, applying his data-driven techniques to the online and digital landscapes of two of the largest casino-hotel companies in the world.   Currently, for his Ph.D. dissertation and his role at IGI, he explores the implications of payment modernization for the gambling industry; specifically, his research utilizes machine learning to uncover behavioral insights and creates early detection algorithms that assist both industry operators and regulators in responsible gambling efforts as they pertain to payments.   Topics discussed:   How does payment data help predict problem gamblingWho is leading the researchWho benefits from the findingsIf a problem gambler is identified, how do you approach him/her without feeling privacy is violated. About the UNLV IGI For more than 25 years, UNLV International Gaming Institute (IGI) has provided research-based solutions, cutting-edge insights, and executive education to the gaming industry. Described as the “global intellectual capital of gaming” by former Nevada Governor Brian Sandoval and “The Harvard of Gaming” by Global Gaming Business, IGI houses several Responsible Gaming initiatives, the Center for Gaming Innovation, the International Center for Gaming Regulation, and the Expanding the Leaderverse initiative. Each of these addresses a vital need in the global gaming industry, for which the IGI serves as an answer center populated by an internationally recognized dream team of contributors. Website LinkedIn ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

In this episode of The Stories Behind the Bet, Philip James and Cameron Conn discuss GameSecure, the newest addition to the world of responsible gaming. It’s a way to protect self-excluded individuals before they can even get on the casino floor – both in brick and mortar places and online spaces.  Before starting GameSecure, Conn worked for fifteen years in the industry; his impressive career includes casino design, gaming operations, customer development, revenue generation, and iGaming. In the Vancouver market, Conn organized responsible gaming programs and educated industry members on the “services and processes that would become the gold operating standard within the market.” He named Bencon Technologies, Inc. after each of his parents.  Conn graduated from the University of Nevada, Las Vegas. SUMMARY In this episode, the following topics are discussed: Cameron Conn IntroductionThe need for a solution like GameSecureThe Bennett family legacy (Circus Circus, Paragon)Room for error in self-exclusion upkeepHow GameSecure identifies individualsWhy a program like this hasn’t existed beforeAssurance in data exchangeThe impossibility of a one-size-fits-all solutionPredictive analyticsCurrent responsible gaming effortsHow operators can align with GameSecureSeeking investors to get GameSecure into the marketplaceWhat operators can do to demonstrate their commitment to responsible gamingFinal thoughts (the billboard opportunity) NOTES William G. Bennett and Circus CircusParagon Gaming Bencon Technologies, Inc.Know Your Customer New Jersey 2013 gambling launch Pennsylvania SE database Predictive analytics for problem gamblingG2E (Global Gaming Expo)  Follow the progress of GameSecure via their website. ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

Cait DeBaun is vice president, strategic communications and responsibility at the American Gaming Association (AGA). DeBaun leads the AGA’s responsibility efforts and integrated communications strategies to promote the social and economic value of the $261 billion gaming industry. DeBaun currently oversees the AGA’s Have A Game Plan® PSA campaign, working with sports leagues and teams and sportsbook operators to educate consumers on responsible sports betting. DeBaun also plays a key role in the association’s response to the COVID-19 pandemic, executing advocacy and industry communications strategies to support casino gaming’s ongoing recovery. During this episode, the following topics are discussed: CEO commitment to RGThe change: RGEW becoming RGEMAGA’s Have A Game Plan® PSA campaignThe current landscape of RG: momentum, engagement, obstacles, resistance, etc.For operators committed to RG, how is success measured?For those wanting to get involved in RG, where can we send them?Exciting plans for G2EDistinguish between the terms: responsible gaming, responsible gambling, and problem gambling Connect with Cait on LinkedIn RESOURCES Responsible Gaming Education Month 2022 RG Industry Toolkit ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

Rasmus Kjaergaard has been CEO of Mindway AI for approx. two years. Mindway AI is 100 % focused on providing scientific-based Responsible Gambling Solutions and knowledge, combining neuroscience and AI. In this period Mindway AI has grown rapidly to become a significant provider RG solutions globally, and lately being a double award-winner at the Vixio – Global Regulatory Awards in the categories "Responsible Gambling Service or Solution Provider of the Year" and "RegTech Provider of the Year". Rasmus has 20+ years of experience in selling complex B-to-B it-solutions. He has also participated in developing an it-startup business from a small company to market leader with all the aspects regarding customer relationships, marketing, delivery of the it-solutions to the customers and supporting the customers afterwards at a very high customer service level. During this episode, Ras discusses the following topics: What is mindway?NeuroimagingGameScannerGamalyzeThe biggest obstacles to responsible gaming?Industry trends/happenings regarding RG?Responsible gaming or responsible gambling? Find Ras on LinkedIn ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

Jennifer Roberts is the Associate Director of the International Center for Gaming Regulation at UNLV. In this episode of the NO LINE Podcast, she and Philip James discuss how technology influences responsible gambling practices and why the conversation about responsibility in the industry needs to continue. Alongside her role at the ICGR, Roberts also teaches gaming law at UNLV’s William S. Boyd School of Law and at the S.J. Quinney College of Law at the University of Utah. As a lawyer, Roberts has represented major hotels, restaurants, bars and other entities in large cases regarding federal, state, and local alcohol licensing and compliance. Roberts has been in private practice for fifteen years, working with sports betting companies, casino operators, and small gaming operators. She is the owner of Roberts Gaming Law, Ltd. and is an active member of the International Association of Gaming Advisors. Roberts earned her law degree from the University of Utah in 2002. SUMMARY In this episode, the following topics are discussed: Jennifer Roberts introductionHow technology can influence responsible gamblingHow casinos implemented responsible practices before technologyLegal issues surrounding the monitoring of customersLegal issues customers can face if they gamble irresponsiblyHow close we are to using predictive analytics to flag problematic customersExpansion of sports bettingWhat’s missing from the conversation NOTES International Center for Gaming Regulation at UNLVWilliam S. Boyd School of LawJ. Quinney College of Law Legalization of sports betting Responsible gaming compliance laws Nevada’s problem gambling diversion courtNational Center for Responsible GamingNational Council on Problem Gambling Responsible Gaming Education WeekAmerican Gaming Association (AGA) Get in contact with episode guest Jennifer Roberts via her UNLV page. You can also follow her on Twitter. ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

In this episode of The Stories Behind the Bet, Philip James and Bill Miller discuss the importance of responsible gaming as sports betting becomes more streamlined in the industry, and what the American Gaming Association is doing to ensure its Code of Conduct fits the bill. The current President and CEO of the AGA, Bill Miller has spent more than three decades representing business interests in Washington, D.C. He was the Senior Vice President of the Business Roundtable, a Partner at international corporate communications firm Brunswick, and a lobbyist, leading the U.S. Chamber of Commerce’s Political Affairs and Federal Relations efforts. There, Miller acted as the National Political Director. From 1994 to 1999, Miller served as Chief of Staff to Maryland Representative Constance A. Morella.  In each of these positions, he advocated for the business community, a passion that he’s still able to realize at the AGA. Miller holds a bachelor’s degree from the University of Maryland and a law degree from American University.  SUMMARY In this episode, the following topics are discussed: Bill Miller IntroductionA snapshot of the AGA’s Code of ConductThe distinction between “gaming” and “gambling”Code of Conduct for sports wagering post-PASPAWhy people should commit to responsible gamingInteractions between the industry and sports leaguesLearning from Europe’s/the UK’s cautionary talesResponsible gaming marketing in the next five yearsOverview of the AGA’s worldThe industry as a good community partnerFinal thoughts NOTES The American Gaming Association Responsible Gaming WeekAGA’s Code of Conduct PASPAStates who have legalized sports betting NFL deal with the AGA MGM at Fenway ParkBBC: “Teenagers bombarded by gambling ads ask for help” Economic benefits of sports betting Responsible Marketing Code for Sports Wagering Follow the American Gaming Association on Twitter or like them on Facebook. ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

In this episode of The Stories Behind the Bet, Las Vegas attorney Dayvid Figler discusses the history behind Nevada’s problem gambling diversion court. Whereas prison serves to punish convicted individuals, the diversion court rehabilitates them and works to treat their addiction. Since passing the bar exam in 1991 at the age of 23, attorney Dayvid Figler has contributed to a number of high-profile cases in his hometown of Las Vegas, Nevada. The award-winning storyteller has now been practicing law for 28 years, and was instrumental in the creation of Nevada’s problem gambling diversion court, a system that holds problem gamblers accountable for their actions without sending them to prison.  Figler received the 2019 Medal of Justice for his considerable contributions to the Nevada justice system; beyond his involvement with the creation of the gambling diversion court, he also worked to expose District Attorney Office witness payments and actively advocates for homeless people throughout the city. He served as the President of the Historic John S. Park Neighborhood and is a regular contributor to programming at the Boyd School of Law at the University of Nevada, Las Vegas.   Figler currently writes for the Nevada Independent, covering topics including the death penalty and criminal justice reform in Nevada, the freedom of the press (release), and compensation for those wrongfully convicted of crimes.   SUMMARY In this episode, the following topics are discussed: 0:14 – Dayvid Figler’s contributions to Nevada law 2:10 – Nevada’s decision to pass gambling diversion court legislation in 2009 3:07 – The first case to ever implement the gambling diversion court law, and the establishment of the court 4:21 – The parameters of eligibility for diversion (first case, violent vs. nonviolent crimes, current cases that could qualify) 8:46 – Support for social responsibility in the gaming industry 10:19 – Practical aspects of the diversion court 11:19 – The country’s interest in developing more gambling diversion systems 13:43 – How industry operators can support the program’s initiatives 15:50 – Why prison just doesn’t compare 16:50 – The end of the stigma around problem gambling addiction 17:50 – Hope for the future  NOTES Information on the NRS 458A Law Determining eligibility for Nevada’s problem gambling diversion court Information on diversion programming in NevadaMental health professionals’ preference of diversion over prison sentencingHow industry officials can make a financial difference todayThe Nevada Council on Problem Gambling Learn more about episode guest Dayvid Figler via his website. You can also follow him on Twitter. ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

Alan Feldman discusses the relevance of GameSense and the International Gaming Institute with Distinguished Fellow in Responsible Gaming Alan Feldman. GameSense is a way for casinos to prove they care about the gambling habits of their clientele, and it’s already making a difference for big names like MGM Resorts. Alan Feldman is an expert in this field. He has spent almost 30 years as a senior executive with MGM and Mirage, most recently spearheading the launch of GameSense programming throughout MGM properties. By doing so, the casino is able to both inadvertently and directly advertise responsible behavior to its players, encouraging them to adopt a less competitive attitude about gambling and reminding them that they’re there to have fun; as Feldman explains in the podcast, the house advantage is a real thing, and it’s not something that players can surmount with enough practice or a professional attitude. Feldman also serves as the chair of both the Nevada Advisory Committee on Problem Gambling and the National Center for Responsible Gaming. His expertise is immensely valuable to the industry, and he’s been honored with myriad rewards; he was named Gaming Professional of the Year by the Casino Management Association in 2002, and received the Lifetime Achievement Award in Gaming Communications in 2009 from the American Gaming Association. At the International Gaming Institute at UNLV, Feldman is able to advocate for best practices in responsible gaming, helping to provide research-based solutions to the global gaming industry. SUMMARY In this episode, the following topics are discussed: – Alan Feldman introduction – What is GameSense? – Who uses GameSense and how does it work? – Casino values and customer expectations – Early feedback from MGM – GameSense as a responsible gaming program, not a problem gambling identifier – The difference between GameSense and self-limiting gambling – How operators can get involved – The International Gaming Institute at UNLV: what’s there and what’s new – Compliance versus corporate social responsibility – The significance of embedding responsible gaming in corporate culture – Final thoughts NOTES UNLV’s International Gaming Institute Self-limiting/self-exclusion gamblingSelf-exclusion by GameSenseBritish Columbia Lottery CorporationGameSense MassachusettsGameSense CanadaGameSense at MGM Resorts Learn more about episode guest Alan Feldman on his UNLV page or follow him on Twitter. ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

Dr. Brett Abarbanel is the Director of Research at the University of Nevada, Las Vegas’ International Gaming Institute. She’s also an Assistant Professor at the William F. Harrah College of Hospitality at UNLV and a research affiliate at the Gambling Treatment and Research Center at the School of Psychology at the University of Sydney in Australia. She also serves as the co-Executive Editor of the UNLV Gaming Research and Review Journal, a publication whose gambling research articles in a variety of academic disciplines are of international significance.   Dr. Abarbanel’s research covers myriad topics that fall underneath gambling, such as problem addictions, responsible gaming and best practices, the socioeconomic impacts for new and longtime gambling jurisdictions, and new gambling technology such as esports and videogames. In 2016, she made the Global Gaming Business Magazine 40 Under 40 List, and in 2015, she was honored with the Emerging Leader Award from the Global Gaming Expo and The Innovation Group. She holds a PhD and an MS at the University of Nevada, Las Vegas, and earned her B.S. in Statistics at Brown University. SUMMARY In this episode, the following topics are discussed: Brett Abarbanel introductionInternational Gaming Institute current projects (Nevada Problem Gambling Project, GameSense)The history of GameSenseExamples of GameSense implementationEarly data from the IGI’s MGM/GameSense researchSecondary benefits of employee engagementEmployee focus group responsesWhat problem gambling looks like, or doesn’tPercentages of those afflicted and the “harm umbrella”Wild ideas to ramp up responsible gaming effortsThe likelihood people will read responsible gaming print materialsHow companies can commit to responsible gaming by G2E in OctoberFinal thoughtsThe discursive shift in terminology: “responsible gaming” vs. “responsible gambling” NOTES The International Gaming Institute at UNLVWilliam F. Hera College of Hospitality at UNLV Gambling Treatment and Research Center at the School of Psychology at the University of Sydney Nevada Problem Gambling Project MGM and GameSenseBritish Columbia Lottery CorporationMGM Springfield Who’s affected by problem gamblingGlobal Gaming Expo (G2E)Main IGI page: https://www.unlv.edu/igiIGI Research: https://www.unlv.edu/igi/researchIGI’s research integrity policy: https://www.unlv.edu/igi/research-policyIGI’s Innovation Centers: https://www.unlv.edu/igi/innovation (come take a class with us!)International Center for Gaming Regulation: https://www.unlv.edu/igi/regulation (come take these classes with us, too!) Follow episode guest Dr. Brett Abarbanel on Twitter. ABOUT  → The No Line Podcast The best bet is the responsible one! The No Line Podcast is dedicated to sharing stories about those leading the gaming industry forward — making it better, making it more responsible. Interested in being a guest or sharing your organization’s “responsible” story? Contact Philip Beere at philip@nolinepodcast.com or visit the website at www.nolinepodcast.com YOUTUBE LINKEDIN → Philip Beere Philip is the Head of Creative and Partnerships at PJ Media. He is Head of Marketing for Gaming Analytics. Previously he was Head of Marketing for Sightline Payments and Play+. He is the Founder of the subscription-based marketing platform for doctors, www.rfamd.com As the Host of the No Line Podcast, Philip enjoys sharing stories about those leading the industry forward toward responsible gaming.  He also hosts the podcasts Corporate Sustainability and Doctor Thyroid. Connect with Philip LinkedIn Instagram Vlog: YouTube "The Borderless Office" → Philip James Media PJ Media is a marketing agency located in Las Vegas, Nevada — offering 360° services for companies serving the gaming industry.  Website Linkedin

As Chief Revenue Officer, Keith Wachtel is responsible for day-to-day leadership and management of all revenue-generating initiatives for the NHL and has been a key contributor to the League’s path to more than $4.5 billion in annual revenues. He leads all global corporate partnership efforts for the NHL and assumes P&L responsibility across numerous business areas. Since joining the NHL in 2007, Wachtel has driven more than $1 billion in revenue to the League and member Clubs, negotiating more than 40 League partners across North America and globally including MGM Resorts International, FanDuel, Apple, and SAP. In this episode Keith discusses the following: The opportunity is around the data — using the league’s data to create opportunity in sports bettingPut and player tracking — live data and statistics for prop bets: especially for Gn Z and millennialsBetter for fan engagementWho is going to have the fastest shot?Fan engagement increasesData and and providing it in real-time is key to best betsThere are no breaks in hockey: so real-time prop bets are important: who will skate the longest, who will skate the fastest, who will have the hardest shot?A chip/sensor will be placed in the shoulder pad and the puckThere will be more fandom — which will create new business opportunities for the NHLPowerful marketing platform — and its creating new technology — and opportunity to bring the technology to other markets including EuropeIn-arena and 5GMGM will be leading from the technology standpoint   The No Line podcast is sponsored by Play+ Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.   Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling.

Mark Hichar focuses his practice on the gaming industry, and brings to each project over 25 years of experience working for gaming operators, system suppliers, game developers, and gaming licensees. Mark has worked as both inside and outside counsel to gaming companies, and understands the need to provide clear, practical, and actionable advice. Mark has particularly deep experience working with operators of casinos and lottery systems, and entities licensed by or contracted with domestic or foreign government gaming regulatory bodies. Working with clients of all sizes, Mark has advised and documented a variety of cross-border transactions and lottery privatizations, and has structured joint ventures to do business in countries including China, Italy, Japan, Russia, South Africa, and Taiwan. Topics discussed: The Wire Act applies to all types of betting, including sportsThe effect on payment providers, perhaps as aider and abettorIf you are assisting in aiding and abetting then payment processors could possibly be considered as aidingThe Wire Act was passed in 1961 to go after organized crimeThe Wire Act does not carve out for state authorized gamblingTechnology have advanced significantly since 1961 and the passing of The Wire ActChanges in how we communicate compared to 1961The ideal solution is legislativeNew Hampshire and clarifying what The Wire Act means in June 2019Payment providers should be watching cautiously — in regard to the possibility of aiding and abettingDoes the Wire Act cover intermediate routing — and how do you identify where that communication goes?Continued expansion will continue throughout the country NOTES Mark Hichar LinkedIn  The No Line podcast is sponsored by Play+ Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.   Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling.

Brian Westbrook is Investor at SeventySix Capital and a Member of the SeventySix Capital Athlete Venture Group. He played 9 seasons in the National Football League (NFL). He was drafted by the Philadelphia Eagles in the third round of the 2002 NFL Draft after playing college football for Villanova University. He earned two Pro Bowl selections in 2004 and 2007. Topics discussed include: Sports technology and venture capitalVSiN and sports bettingE-sportsShotTrackerNFL response to legal sports bettingResponsible gamblingAnalytics and legalization of gamblingIf you have a problem gambling seek helpTheSeventySix Capital selection process for startupsLife after professional football and business bootcamps90% of NFL players will most likely need to work after pro footballToday, athletes as business-peopleNetworking important for life after footballLongterm vision for sports betting as a business NOTES Instagram LinkedIn Twitter  SeventySix Capital The No Line podcast is sponsored by Play+ Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.   Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling.

Christopher James Christie (born September 6, 1962) is an American politician, former federal prosecutor, and political commentator who served as the 55th Governor of New Jersey from 2010 to 2018. During his governorship, he chaired the Opioid and Drug Abuse Commission in 2017. Christie became an ABC News contributor in 2018 after leaving office. Christie was born in Newark and raised in Livingston. He volunteered for Thomas Kean's gubernatorial campaign at age 15. After graduating in 1984 from the University of Delaware, he earned a J.D. at Seton Hall. He practiced law from 1987 to 2002. He was elected county freeholder (legislator) for Morris County, serving from 1995 to 1998. By 2002, he had campaigned for Presidents George H. W. Bush and George W. Bush; the latter appointed him U.S. Attorney for New Jersey, a position he held from 2002 to 2008. Topics include: It has been a long battle and steady determination, what was the fight all about?What was the biggest obstacle to legalizing sports betting?Where others would give up you did not, where does your resilience come from?Some states are slow to adopt legalized sports betting, what are your thoughts about this?What are some of the immediate benefits the state is seeing from legal sports betting?What does the future hold for legal sports betting? NOTES Chris Christie To Congress, Leagues: “Get The Hell Out” Of Sports Betting The No Line podcast is sponsored by Play+ Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.   Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling.

Wayne Kimmel is a sports tech venture capitalist, entrepreneur and author of Six Degrees of Wayne Kimmel. He is the Managing Partner of SeventySix Capital, the venture capital company he founded in 1999, and invests in startup consumer facing tech companies in the sports tech, sports betting, esports and retail industries. Among the Fortune 500 companies that have acquired his portfolio companies are Aramark, Intel, IBM, Walgreens and Yahoo! His partners at SeventySix Capital are Jon Powell, a leading real estate executive, and Ryan Howard, MLB legend and World Series Champion. Wayne and his team recently launched the SeventySix Capital Athlete Venture Group, which allows professional athletes to invest, learn, and work directly with top sports tech startups and entrepreneurs. The firm aims to bridge the gap between athletes, entrepreneurs, and investors by creating opportunities for athletes to become tech investors and for entrepreneurs to access the financial and social capital that professional athletes have to offer. Athlete Venture Group members include Ryan Howard, DeMarco Murray, Ralph Sampson and Brian Westbrook. SeventySix Capital also has a partnership with Rubicon Talent, a sports marketing and talent agency based in New York City. In this episode the following topics are discussed: Startup sports tech companiesThe criteria for startup selectionSelecting people who are “nice” and whySports betting startupsAthlete venture groupThe overturn of PASPAHow will people talk about sports and sports betting: VSiN and Brent MusburgerA media studio inside a Sports Book From a 5B to 500B industry for sports bettingTo be innovative you must do things that people do not understandNext generation sports book at the Sacramento Kings arenaShotTrackerPredictive analytics and the casino OperatorGetting into the sports industry as a young college graduateThe startup profile to be considered at SeventySix CapitalSwishAnalyticsIf you are passionate about sports and technology the timing is rightAthletes thinking of themselves as entrepreneursRegulated sports betting is an exciting time to be doing business NOTES SeventySix Capital: Wayne Kimmel Instagram Twitter Facebook ShotTracker SwishAnalytics The No Line podcast is sponsored by Play+ Play+ is a payment platform, developed by Sightline, and used by leading brands nationwide, including Draft Kings, Fan Duel, Caesars, MGM, William Hill, Mohegan Sun, Boyd, Station Casinos, and many others.   Play+ is leading the industry toward cashless and an integrated resort experience, guaranteeing a better user-experience that promotes speed, security, and ease — all from the convenience of one's phone. Sightline is committed responsible gambling.