The Workforce Management Podcast

The ShopWorks

The Workforce Management Podcast discusses the technologies, strategies and everything you need to know about workforce management, including time and attendance, employee scheduling, labour demand forecasting, workforce analytics and much more. We pay particular attention to AI and how that is changing the landscape.


We aim to help you navigate through the complex Workforce Management world, tackle the most pressing questions and give you a complete understanding of all the aspects involved in the subject.


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Episodes

Why is data engineering so important for WFM and AI?
May 15 2023
Why is data engineering so important for WFM and AI?
Are you ready to dive into the world of AI and workforce management? Then join us for this episode, where we explore the crucial role of data engineering and why it's so essential for WFM and AI.Our guest expert, Ed Hogg Managing Director of our sister company SolvedBy.Ai, explains what data engineering is and how it differs from data science. We delve into the importance of platform-wide AI solutions and bespoke customer AI and why data engineering is so crucial for workforce management systems that use AI.We also discuss the tasks that data engineering can do for workforce management software, such as ensuring data is in the correct format and creating a fully automated process to make sure all data needed to train an AI is in the right place.So, tune in and join us for a thrilling conversation on the importance of data engineering in AI and workforce management. Don't miss out on the chance to learn from our expert guest and discover the key factors that can help your business thrive. And if you want to dive deeper, head over to our blog post. Read the full blog here: https://solvedby.ai/blog/consulting/why-is-data-engineering-important-for-wfm-and-ai/ The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
What factors does an AI take into account when building a rota?
May 11 2023
What factors does an AI take into account when building a rota?
Do you find it tedious and time-consuming to manually create your team's work rota? Are you looking for a way to streamline the scheduling process and ensure fairness? Look no further than the power of AI technology. In this episode, we'll explore the world of auto-scheduling and how works.Our guest expert Ed Hogg, Managing Director of our sister company SolvedBy.Ai, breaks down the steps involved in scheduling a rota and explains how auto-scheduling differs from Workforce Management (WFM). But that's just the beginning. We'll answer your burning questions, like where the auto-scheduling tool gets its data and whether a perfect rota is possible (spoiler alert: it is!).We explore the various factors an AI considers when building a rota, from staff preferences to business rules to minimum staff levels. With real-world examples, we'll demonstrate how AI technology can simplify your team's scheduling process and create an optimal rota that takes into account all the necessary factors.Whether you're a business owner or a manager, this episode is a must-listen. Don't miss out on the chance to learn how AI can improve efficiency, save you time, and create a fair and balanced schedule for your team. Tune in now!Read the full blog here : https://solvedby.ai/blog/scheduling/what-factors-does-an-ai-take-into-account-when-auto-scheduling-a-rota/ The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
AI and WFM, how do they work together?
May 10 2023
AI and WFM, how do they work together?
Are you curious about the intersection of AI and workforce management? Join us for this episode to explore how AI and WFM work together to optimise business operations and achieve better results.Our expert, Ed Hogg, Managing Director of our sister company SolvedBy.Ai, explains the relationship between AI and a WFM platform, and the role each plays in ensuring the "right people, right place, right time" in the workforce. We delve into the three big use cases for AI in WFM and explore the benefits of each.But that's not all. We also discuss seven other great use cases for AI in workforce management, including improving scheduling accuracy, reducing absenteeism, and analyzing employee sentiment. Our expert shares real-world examples of how businesses have successfully implemented AI in their workforce management systems, and the results they achieved.So, whether you're a business owner looking to optimize your operations or an AI enthusiast wanting to learn more about the practical applications of AI, this episode has something for you. Tune in to discover how AI and WFM can work together to transform the way you manage your workforce.And if you want to dive deeper, head over to The ShopWorks blog section for more insights on AI and workforce management. Read the full blog here: https://www.theshopworks.com/blog/workforce-management/how-ai-and-workforce-management-work-together/ The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
How to ensure your teams engage with your new workforce management software?
May 9 2023
How to ensure your teams engage with your new workforce management software?
Podcasting enthusiasts, get ready to take notes! In this episode, we dive into the critical topic of team engagement in your new workforce management software implementation. Joining us today is Ben Nakimovitch, Customer Success Manager at Shopworks, who will provide us with some insightful tips on how to ensure your teams engage with your new WFM software.We kick off the discussion by exploring why engagement is essential to get a good ROI. Ben then shares some common challenges to achieving engagement and highlights the importance of change management in WFM implementation.But that's not all! Ben also explains why KPIs in the pilot may not translate into the wider rollout and what help you can expect from your WFM vendor. Finally, Ben shares his top tips for engaging your staff, so be sure to tune in and take notes!If you're serious about getting the most out of your new WFM software, then this episode is a must-listen. So grab your headphones, hit that play button, and let's dive into the exciting world of workforce management! Don't forget to check out our blog post: https://www.theshopworks.com/blog/workforce-management/how-to-ensure-your-teams-engage-with-your-new-workforce-management-software/ The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
How can I build a business case for a new workforce management implementation?
May 5 2023
How can I build a business case for a new workforce management implementation?
Ready to take your organisation's workforce management to the next level? It's time to build a solid business case for a new implementation.In this episode, we chat with Ian Hogg, CEO & Co-Founder of The ShopWorks, about how to create a compelling business case for a new workforce management software implementation. Ian shares his tips and insights into the key steps that go into crafting a successful business case that will win over even the toughest stakeholders.We dive into the current issues your organisation is facing and explore how the proposed solution can address those issues. And of course, we discuss the all-important financials: what numbers need to go into a business case to make it a convincing argument for investment?Whether you're a workforce management pro or new to the game, this episode has something for everyone. Tune in to learn more about building a winning business case and take the first step towards a more streamlined and efficient workforce management process.To learn even more about building a business case for a new workforce management software implementation, check out our blog post at https://www.theshopworks.com/blog/workforce-management/how-to-build-a-business-case-for-a-new-workforce-management-software/The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
How does WFM software help with compliance?
May 4 2023
How does WFM software help with compliance?
Are you struggling to keep up with all the compliance regulations and requirements that impact your business? Don't worry, you're not alone. But did you know that Workforce Management (WFM) software can help you stay compliant and avoid costly penalties?In this episode, we sit down with Ian Hogg, CEO & Co-Founder of The ShopWorks, to explore how WFM software can be a game-changer when it comes to managing compliance issues. Ian shares his insights into the regulations that WFM software can help you comply with, including the Working Time Directive and Leave Accruals. And he even walks us through some examples of how WFM systems can help you stay on the right side of the regulations.But that's not all. Ian also discusses other ways you can stay compliant, and he highlights the risks associated with failing to do so. Trust us, you won't want to miss this important discussion.So if you're interested in learning how WFM software can help you tackle compliance issues head-on, be sure to tune in to this episode. Don't forget to check out our blog post "How does Workforce Management software help with compliance?" for even more information at https://www.theshopworks.com/blog/workforce-management/how-does-workforce-management-software-help-with-compliance/The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
Why do I need time and attendance software?
Apr 28 2023
Why do I need time and attendance software?
Welcome to the Worktech Group podcast, where we discuss the latest trends in workforce management. Today's topic is "Why Time and Attendance Software is Essential for Your Business". Our guest speaker is Jake Bates, a consultant at the Worktech Group with extensive experience in time and attendance management.In this episode, we'll discuss the importance of time and attendance software, the benefits it offers, and whether it's better to use a standalone tool or buy it as part of a workforce management system. We'll also dive into the cost savings associated with implementing a time and attendance system.Next, we'll explore the different types of time and attendance tools available in the market and whether it's more beneficial to use a standalone tool or a part of a workforce management system. Jake will share his insights into the pros and cons of each approach.Moving on, we'll discuss the benefits of using time and attendance software for your business. Jake will delve into the details of how it can help you streamline your processes, reduce errors, and ensure compliance with labour laws.Finally, we'll talk about the cost savings associated with implementing a time and attendance system. Jake will explain how investing in a time and attendance tool can lead to significant savings for your business in the long run.So, whether you're a small business owner or a large corporation, join us to learn how time and attendance software can benefit your business and why it's an essential tool in today's world of workforce management.Tune in now or read the full blog post for more indepth view : https://www.theshopworks.com/blog/time-and-attendance/why-do-i-need-time-and-attendance-software/ The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.
What tasks do I need to do to operate a WFM system?
Apr 26 2023
What tasks do I need to do to operate a WFM system?
In this episode, we delve into the inner workings of workforce management software and explore the regular tasks that are required to keep it running smoothly. We're joined by a WFM expert, Ben Nakimovitch, Customer Success Manager, who answers our burning questions about what's involved in operating such a system.He takes us through the essential tasks needed to operate a WFM system, the stakeholders we need to consider and what users need to do to keep it going. We dive deeper into how long these tasks take and who is involved in the process. We ask Ben to walk us through an example of a typical WFM task to give us a better understanding of the process, shedding light on what's involved in some of the more complex tasks, and how they're accomplished. Finally, we touch on the support aspect of WFM software and ask if it's standard practice to get assistance from the vendor for tasks that users can't do themselves. Whether you're new to workforce management software or a seasoned user, this episode provides valuable insights into the regular tasks involved in keeping a WFM system running smoothly.Tune in now or read the full blog post for more in-depth view : https://www.theshopworks.com/blog/workforce-management/how-does-workforce-management-software-work/The Workforce Management Podcast is delivered to you by ShopWorks Workforce Solutions, provider of cloud-based Workforce Management Software, Time and Attendance Software, Employee Scheduling Software and Labour Demand Forecasting for the modern workforce manager.