Home Care Heroes

Ankota

Practical wisdom and best practices for the Heroes of Home Care. This podcast is for home care agency owners and managers focused on success, and the main topic is growing and retaining outstanding caregivers. We consider the members of the Home Care industry to be our heroes. read less

Achieving Balance in Home Care Management [with Becky Reel, Executive Director of For Papa's Sake Home Care]
Nov 16 2022
Achieving Balance in Home Care Management [with Becky Reel, Executive Director of For Papa's Sake Home Care]
Today's episode focuses on the critically important topic of Achieving Balance in managing your home care agency.  Our guest, Becky Reel is the Executive Director of For Papa's Sake Home Care, an agency that she created to honor her grandfather. Becky reflects back on a time when her life was out of balance and running her agency was creating anxiety for her and putting stress on her most important relationships.  Not only has she overcome these challenges, her agency was chosen as the Top Agency of 2022 by Home Care Pulse.For Becky, achieving balance made all the difference. This talk covers the following critical topics:Why talk about balance?How to set boundaries and stick to themIt's OK to say noHiring right and setting expectations(also how to "hire" the right clients)Two great books by Starbucks founder Howard ShultzLinks to the two books are as follows:It's not about the Coffee: Putting People First, andPour Your Heart Into It: How Starbucks Built a Company One Cup at a TimeBecky kindly offered to help agency owners and welcomes you to reach her via email at becky@forpapassake.com.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
World's First AI Virtual Care Assistant [featuring Miki Rosanis from SENSI.AI]
Jul 20 2022
World's First AI Virtual Care Assistant [featuring Miki Rosanis from SENSI.AI]
Today's guest, Miki Rosanis, is an Occupational Therapist working for an artificial intelligence (AI) company called SENSI.AI. They have created the world's first Virtual Care Assistant.  If you have no idea what this means, then you definitely need to check out this episode.Sensi's technology has been specifically developed to assist home care agencies in the US. The Artificial Intelligence technology senses sounds in the care environment and provides sights to the home care agency and to the client's family. A few examples shared by Miki are as follows:Falls can be detected via soundSimilarly a client can ask for help and be heard even thought they're not wearing a PERS deviceBy sensing excessive toilet use, the technology has been able to identify a Urinary Tract InfectionWhen caregivers are present, the technology can sense joyful interactions between clients and caregiversLet's face it, few home care agencies feel like they're ready for AI, but we're probably more ready than we think. The recommendations of what to watch next on Netflix  and suggestions of the best product to buy on Amazon.com are AI. Other examples are the fingerprint and FaceID we use to get into our favorite apps and the way that gmail and Microsoft Word make suggestions on how to finish our sentences.Agencies can use SENSI as a first step to better assess an individual's need for care and with the shortage of caregivers, SENSI can put us in a position not to have to staff shifts when the client is normally sleeping.You can learn more about Sensi by visiting their website https://Sensi.AI.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
BrightStar Care Proves that the Future of Healthcare is in the Home - with Founder and CEO Shelly Sun
Jun 14 2022
BrightStar Care Proves that the Future of Healthcare is in the Home - with Founder and CEO Shelly Sun
Whether we agree with it or not, there is a perceived canyon between what we do in non-medical home care and what happens in the "healthcare world." We're generally not reimbursed like healthcare is. Even in the Medicaid world where there are government payments, they're called "waiver programs."  But while non-medical care is often shunned, we know that an individual receiving our care will have better outcomes than  someone who doesn't. Without going on too much of a tangent, there's a growing body of evidence to that effect that you can learn about by Googling "Social Determinants of Health."BrightStar Care, a $700M national home care franchise set out to prove that their interventions not only result in comfort and quality of life improvements for their clients, but also generate hard healthcare cost savings. They hired a top healthcare research firm, Avalere, to compare the healthcare costs of Medical Care recipients receiving care from BrightStar Care to others who don't.The results were resoundingly positive showing that on average, BrightStar Care recipients had over $8,000 in healthcare savings, and in some cases the savings were almost $30,000.In this episode of home care heroes, BrightStar Care Founder and CEO Shelly Sun explains why they did the study, what they learned, and how this has effected their work and approach at BrightStar Care.  You can learn more about the study entitled at this link.  You can learn more about BrightStar Care here.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Building your Home Care Agency to Run Without You with guest Gregg Mazza
May 31 2022
Building your Home Care Agency to Run Without You with guest Gregg Mazza
Gregg Mazza is one of the top home care growth coaches in the industry, and he got there the hard way. Gregg started an agency and like many, he struggled early on. He was spending too much time and not succeeding and this was putting stress on his well-being and relationships. Happily, he figured it out and now he helps others to do the same.In this episode, Gregg outlines the framework for building an agency that can run without it's founder, as follows:Getting the right foundation in place (Positioning, Goals, Key Measurements, the Right Team, and Culture)Two Primary Drivers - Recruiting/Retention and Growing your CLient BaseLeverage - working with partnersGregg is quick to point out that it's hard and that you need to celebrate incremental wins, but that when small improvements are made throughout the organization, that the overall gains are "greater than the sum of their parts."A great way to connect with Gregg is to go to his website, www.homecarebreakthrough.com and search for the free resources. You can sign up for email updates and join a Facebook Community of your peers. You can also call 813-785-3851 or email gregg@homecarebreakthrough.com.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Getting your Compliance Documentation Right with Temperance Bruder
May 24 2022
Getting your Compliance Documentation Right with Temperance Bruder
Let's face it, our primary focus areas are recruiting and retaining great caregivers and growing our businesses. These are the topics we cover the most on Home Care Heroes.  Today we're going in a different direction, but an important one just the same.Our guest is Temperance Bruder. Temperance is a home care veteran with many skills. She is a nurse, she works as a case manager for a Medicaid Managed Care Organization (MCO), she's a consultant and she runs a home care agency in Virginia.The topic of the episode in how to get your Medicaid Documentation right. Temperance speaks in the context of Virginia Medicaid  documentation that includes an assessment and a plan of care.  Whether you work in Virginia, another state or even in Private Duty the teaching is important.  Note that Temperance doesn't go into detail on the specifics of the documentation, but instead she focuses on some key universal strategies, as follows:Understand the importance of your documentationReview your plans of care at least every 90 daysMake sure to meet your staff face to face at least every 90 daysMake sure that your documentation is always accessibleIf you'd like help with your documentation compliance, or if you're starting an agency and need help with a strong foundation such as policies and procedures, you can reach temperance on 804-286-9176 or via email at touchofedenhomehealthllc@gmail.com.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Using Video to Attract Clients and Caregivers to your Home Care Agency - with guest Nick Bonitatibus
Mar 10 2022
Using Video to Attract Clients and Caregivers to your Home Care Agency - with guest Nick Bonitatibus
Today's guest Nick Bonitatibus runs a company called The Digital Champs, which is dedicated to helping home care agencies to create content (mostly easy to make videos) that can attract both clients and caregivers to your home care agency.Within the episode, Nick takes us through all the steps (which are easier than you think), but most importantly he tells us what clients and caregivers want to hear. The messaging is incredibly important, and it's NOT that you do med reminders and light house keeping. Instead, it tells your home care prospects (usually the daughter of the client) how you're going to give them peace of mind, reduce their stress and have them know that their mom is receiving great care.  When it comes to caregivers, it's about giving them a sense of purpose and letting you know that your job is to get them hours and help them advance.I met Nick when he was the master of ceremonies for the most recent "Steve the Hurricane" conference. He's a bundle of energy and you'll enjoy him immensely.To learn more, go to his site TheDigitalChamps.com.  An even greater way to start is to go to "theDigitalChamps.com/social where there are free resources for you.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Adapting Your Home Care Agency for the Future with guest Melissa Bagley
Feb 10 2022
Adapting Your Home Care Agency for the Future with guest Melissa Bagley
Melissa Bagley is one of the astounding home care coaches from Steve the Hurricane's team, and the topic for today is Adapting Your Home Care Agency for the Future. Interestingly we start with Melissa sharing that the Hurricane organization is adapting as well. They've historically been known as the experts in Home Care Marketing, but now they've expanded their scope to include coaching in marketing, sales,  caregiver recruiting and retention, growth, revenue optimization and even selling your agency. Their new brand will be Home Care Evolution and the new website will be HomeCareEvolution.com.The podcast covers three key topics related to Adapting your Agency, including the following:Managing by the Numbers: Tracking hours, revenue, gross margin and moreCollaboration: It's  critical that all team members, regardless of their function in the organization are striving for the same goals.Thriving: Agencies that thrive have strong operational processes that pull it all together.Hurricane Marketing will give you a free strategy consulting session with Melissa or one of their other amazing coaches. You can reach them on 848-444-9865 or at HomeCareMarketing.net (soon to be HomeCarEvolution.com).Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
EVV (Electronic Visit Verification) Behind the scenes: Present & Future with Brad Levine from Netsmart
Aug 25 2021
EVV (Electronic Visit Verification) Behind the scenes: Present & Future with Brad Levine from Netsmart
The home care industry has been doing electronic clock-ins and clock-outs for a long time, initially with voice telephony and now mostly with a GPS mobile app. But a new TLA (three letter acronym) has popped up in the past few years. That acronym is EVV (Electronic Visit Verification). This is now the official name because it's part of the law, and specifically the 21st century cures act.  In a nutshell, the EVV mandate in the 21st century cures act says that caregiving services reimbursed by government payers (mostly Medicaid and VA) need to electronically capture their arrival time, departure time, caregiver identification, service type and location. If you've been doing electronic clock-ins and clock-outs for years, you might be wondering what's different about EVV. A big part of it is that you need to share the information with the state, via an EVV aggregator.Today's guest Brad Levine started a company called Tellus that has been awarded EVV aggregator contracts in Florida, Virginia, Pennsylvania, Kentucky, Nebraska and Georgia. Tellus has now been merged into Netsmart, where Brad now serves as Senior Vice President.Since the Home Care Heroes audience has a lot of private pay agencies, the podcast starts with some explanations of how EVV works and what's happening behind the scenes, but Brad goes on to tell us about EVV 2.0 and how this technology can be used to lives. Although this topic is a bit different than the typical home care heroes episode, Brad covers a lot of our favorite topics, including growth, community and a great appreciation for caregivers.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Turn your home care website into a strategic asset with Valerie Van Booven [Rebroadcast]
Aug 19 2021
Turn your home care website into a strategic asset with Valerie Van Booven [Rebroadcast]
Today's guest on Home Care Heroes is Valerie Van Booven, who is an on-line digital marketing experts for home care agencies. She didn't start as a tech geek and in fact she is a Registered Nurse (RN) with a Bachelor of Science in Nursing (BSN). Her company is called the Approved Senior Care Network. We cover a great number of topics centered around your home care website. Among them are the following:Make sure that your site is updated every few yearsMake it easy for folks to get in touch with you when they come to your siteConsider reading the book "Don't Make Me Think" (Here's the Amazon Link) for a treatise on how to make it simple for your visitors to connectMake sure that your phone number is prominently displayed on the top of your website (and not just on a full screen but also on smart phones - and make it clickable so they can click it to dial you).We also went more deeply into the importance of letting people know who you are and telling the story of your agency. This is a great way to stand out in comparison to the national franchises.We also went deep into a concept called "long-form content" which means that Google is giving preference to web pages that give deep explanations of topics as opposed to pages that have only a few sentences.Valerie's Company is Approved Senior Network and her website is https://ASNMarketingPlan.com,Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Creating A Home Care Community with Sara Moore, Jeremy Hammel and Brian Oblinger (rebroadcast)
Jul 7 2021
Creating A Home Care Community with Sara Moore, Jeremy Hammel and Brian Oblinger (rebroadcast)
Sara Moore had the passion to create a community where home care folks can learn from one another and she but it into action by creating the website AHomeCareCommunity.com. In this special version of home care heroes, Sara speaks with collaborator Jeremy Jed Hammel about the importance of community and core values. Then she speaks with community coach Brian Oblinger about how to grow and nurture an effective community.  Finally she wraps up with a "virtual tour" of  the "A Home Care Community dot com" website. Some of the great features on A Home Care Community dot com are as follows:Caregiver of the Month awardFree Membership (giving you the ability to collaborate with other community members)Discussion forums with special features, including the following:The "Monday Moore Mantra" featuring inspiration, motivation and actionThe "Tech Talk" with Andrea FahrenbacherState-specific forumsThen there's a rich page of resources ranging from how to manage millennial caregivers to how to comply with the EVV mandate in the 21st Century Cures Act.Learn more at the  "A Home Care Community dot com" website.Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Succeed by Being Different with Kamran Nassar (agency owner and author of Caring for Millions) [REBROADCAST]
Jun 30 2021
Succeed by Being Different with Kamran Nassar (agency owner and author of Caring for Millions) [REBROADCAST]
Today's guest, Kamran Nassar, grew his agency so fast that he was recognized as one of the fastest growing companies in America. In this episode, Kamran shares the importance of being different to stand out and succeed.  Some big ideas that Kamran shares are as follows:His company's unique name, NuevaCare started conversations and also helped with recruiting of Spanish speaking caregivers.He joined groups where he collaborated with other agency owners in the area, and although they were competitors they were also collaboratorsHe brought an art-therapy program to his agency as an aide for memory care.Later in the Podcast he shared lessons-learned including how as a small agency, he alternated his focus between sales and recruiting, but later he figured out how to work on both all the time and that turned out to be a big key to success.Kamran recently authored a book called Caring for Millions that shares his journey as an agency owner and many success tips.  You can access the book and download chapters for free. Kamran has started a new company called Captiva8 that helps agencies to quickly engage with website visitors (both prospective clients and caregivers) 24 hours a day.  We'll do a follow up episode on Captiva8!Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.
Turn your home care website into a strategic asset (with Valerie Van Booven)
Jun 23 2021
Turn your home care website into a strategic asset (with Valerie Van Booven)
Today's guest on Home Care Heroes is Valerie Van Booven, who is an on-line digital marketing experts for home care agencies. She didn't start as a tech geek and in fact she is a Registered Nurse (RN) with a Bachelor of Science in Nursing (BSN). Her company is called the Approved Senior Care Network. We cover a great number of topics centered around your home care website. Among them are the following:Make sure that your site is updated every few yearsMake it easy for folks to get in touch with you when they come to your siteConsider reading the book "Don't Make Me Think" (Here's the Amazon Link) for a treatise on how to make it simple for your visitors to connectMake sure that your phone number is prominently displayed on the top of your website (and not just on a full screen but also on smart phones - and make it clickable so they can click it to dial you).We also went more deeply into the importance of letting people know who you are and telling the story of your agency. This is a great way to stand out in comparison to the national franchises.We also went deep into a concept called "long-form content" which means that Google is giving preference to web pages that give deep explanations of topics as opposed to pages that have only a few sentences.Valerie's Company is Approved Senior Network and her website is https://ASNMarketingPlan.com,Home Care Heroes is produced and sponsored by Ankota - the Software for the Heroes of Home Care. We truly embrace the notion that caregivers and home care companies are heroes. Our top priorities are simplicity, caregiver retention and outstanding service. Visit us at https://www.ankota.com.