The Post-Acute POV

MatrixCare

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers. read less

How prioritizing mental health reduces turnover and leads to better outcomes in LTC with Dr. Trina Clayeux, chief executive officer at Give an Hour
Sep 22 2023
How prioritizing mental health reduces turnover and leads to better outcomes in LTC with Dr. Trina Clayeux, chief executive officer at Give an Hour
Introduction In this episode of the Post-Acute POV, our host Patricia Toledo, head of product management, SaaS Facilities, is joined by Trina Clayeux, Ph.D., chief executive officer at Give an Hour. They discuss the importance of prioritizing mental health in long-term care and how that can improve staff retention and resident care. Trina shares how a personalized approach to integrating mental health support through customized training and community support systems can lead to better resident outcomes. She also explains the correlation between caring for your employees’ mental health and the impact it can have on residents. Listen to their discussion below. Topics discussed during today’s episode: [00:34 – 2:03]: Introduction to the podcast topic and our guests for this episode.[02:15 – 03:48]: Trina shares her early career experience and her motivation to transform mental health programming.[04:12 – 06:33]: Trina talks about the barriers to accessing mental health services, the benefits of a personalized approach, and the importance of mental health education.[07:55 – 10:35]: How poor mental health can contribute to high turnover rates in long-term care and how good mental health in staff can lead to improved resident care.[11:17– 14:33]: Trina describes her approach to personalized mental health toolkits and how integrating these services can improve your organization.[15:11 – 17:37]: How the mental well-being of staff impacts the quality of care.[18:37 – 21:16]: Trina and Patricia discuss the importance of normalizing conversations about mental health in the ever-evolving senior care industry.[21:51 - 25:05]: Why you should promote self-care to help prevent staff burnout.[25:30 – 28:10]: Trina details resources to help employers promote mental health support and training opportunities.[28:28 – 30:29]: Trina shares ways to support your staff members and how to begin.[31:46 – 32:07]: Closing remarks. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Give an Hour: https://giveanhour.org/Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
The power of training with Brenda Guevara, Executive Director, Ashford Hall
Aug 18 2023
The power of training with Brenda Guevara, Executive Director, Ashford Hall
Introduction In this episode of the Post-Acute POV podcast, our host Kim Broyer, VP of Professional Services at MatrixCare, is joined by Brenda Guevara, Executive Director at Ashford Hall to discuss how proper training and support are vital for senior care facilities to increase efficiency and save time. Join Brenda and Kim as they examine how organizations can benefit from an advanced training program and how these tools can improve workflows, streamline staff training, and simplify reporting. Tune in to their discussion below. Topics discussed during today’s episode: [01:08 – 02:55]: Brenda shares her background in long-term care and discusses the challenges she was faced with.[03:37 – 05:19]: Hear what influenced Ashford Hall’s decision to use training hours and how she encouraged staff buy-in.[06:02 – 07:53]: Find out how an advanced training program has improved Ashford Hall’s quality of care, saved time, and helped their reports with surveyors.[08:14 – 09:57]: Listen to examples of how their training program has saved their staff time with streamlined reporting.[10:31 – 12:57]: Hear the different ways that Brenda’s team has used the supplemental training.[13:38 – 16:02]: Kim and Brenda talk about the hands-on training available and how our team is always willing to help.[16:29 – 19:14]: The pair discuss the benefits and mention how MealTracker has helped their organization save on food costs and enabled better reporting.[20:25 - 23:03]: Find out how the dashboard collection tasks have saved Brenda’s team a lot of time and how staff training led to an interest in MDS capabilities and more.[23:15 – 25:58]: Brenda shares details of her staff’s feedback for the training and their top three benefits.[26:47 – 29:13]: Understand how the Inspire conference sparked Brenda’s interest in MatrixCare. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Learn more about Ashford Hall: https://ashfordhall.com/Find out more about Training Assurance Plus (TAP): https://go.matrixcare.com/training-assurance-plus.htmlFind the transcript from today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Citation trends and preparing for on-site surveys with Janet Feldkamp
Jul 25 2023
Citation trends and preparing for on-site surveys with Janet Feldkamp
Introduction In this episode of the Post-Acute POV, our host Lois Bowers, Senior Editor at McKnight’s Senior Living, is joined by Janet Feldkamp, RN, BSN, LNHA, CHC, JD, Partner at the Benesch Healthcare + Practice Group, Benesch Friedlander Coplan & Aronoff, and Robert Moore, RN, DNS-CT, RAC-CT, Director of Strategy and Portfolio Management at MatrixCare, to discuss preparing your staff for your next on-site survey. Janet and Robert discuss how on-site surveys are high stakes and can affect every aspect of your business. They also cover the most common citations and information you can use to mitigate risk and better prepare for your next survey including the key areas surveyors focus on in assisted living, memory care, and skilled nursing. Listen to their discussion below.   Topics discussed during today’s episode: [00:35 – 02:45]: Lois introduces Janet and Robert, and they share their backgrounds.[03:21 – 4:29]: Janet discusses her work in post-acute care and introduces some tools used for surveys.[05:09 – 06:55]: Janet details each tool and mentions the key focus areas for surveyors.[7:34 – 8:12]: Janet and Rob describe the top ten skilled citations that surveyors look for during inspections.[8:45 – 9:47]: Janet shares statistics about nursing homes and civil money penalties.[10:12 – 12:41]: Robert explains the importance of providing high quality care and how to prevent infection.[13:31 – 15:53]: The pair describe why it is important to have infection protection plans ready for action.[16:54 – 18:39]: Janet emphasizes the need to prevent accidents and hazards in facility-based care and how to do so.[19:15 – 22:32]: Robert details things that surveyors look for before stepping foot into the building and other small factors to pay attention to that make a huge difference.[23:02 – 24:26]: The pair share examples of challenges faced when assessing injuries and the value of having the proper documentation on hand. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Benesch Friedlander Coplan & Aronoff: https://www.beneschlaw.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Leveraging data into action for better outcomes in long-term care with Annette Salisbury, SVP of HCC Clinical Services at PruittHealth
Jul 20 2023
Leveraging data into action for better outcomes in long-term care with Annette Salisbury, SVP of HCC Clinical Services at PruittHealth
Introduction In this episode of the Post-Acute POV, our host, Kelly Danielson, Clinical Product Manager, is joined by Annette Salisbury, SVP of HCC Clinical Services at PruittHealth, and Vivek Kumar, Senior Director, Software Engineering, at MatrixCare. The trio discusses how advanced technologies like Artificial Intelligence (AI) and Machine Learning (ML) rapidly transform healthcare. Join Kelly, Annette, and Vivek as they chat about the growing interest in leveraging AI and ML to track changes in condition, help prevent falls and improve resident outcomes in long-term care facilities. This episode shares real-world examples of how AI and ML have been successfully implemented to identify patterns and predict risk factors. Other topics covered in the episode include best practices for training staff and educating residents, potential cost savings and efficiency gains when using AI and ML, and the different types of data that can be collected using these tools. Listen to their discussion below. Topics discussed during today’s episode: [0:54 – 2:48]: Kelly discusses the impacts of falls on the older adult population. Vivek emphasizes the importance of intelligent solutions in post-acute care.[2:41 – 5:40]: The essential role of intelligent solutions and the value these solutions provide.[6:00 – 8:45]: Kelly details the increasing complexity of care in facility-based care and how organizations can embrace intelligent solutions. She also covers the expected financial benefits of using this technology.[9:06 – 11:17]: The impact that staffing shortages and other changes can have on long-term care and how clinical management software can assist with these changes.[12:48 – 15:16]: Annette Salisbury shares how she has used clinical management software in her work at PruittHealth and how it has reduced incidents like falls.[15:50 – 17:32]: How clinical management software has assisted with workload distribution, caregiver satisfaction, clinical risk reduction, and more.[18:02 – 21:38]: The importance of embracing technology for a better care experience in long-term care and how these technologies can assist with decision-making.[22:07 – 24:50]: How clinical management technologies can help alert and guide nurses and reduce fall reduction.[25:21 – 27:52]: Kelly and Annette review the importance of focusing on fall reduction and the different ways clinical management technology can increase efficiency in patient care.[28:13 – 30:41]: Kelly shares a final recap on how clinical management tools can improve many aspects of post-acute care. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about PruittHealth: https://www.pruitthealth.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Developing dietitian-approved menus for your residents with D’Jeanne Florence, Executive Director of Nutrition and Dining Services, PruittHealth
Jul 14 2023
Developing dietitian-approved menus for your residents with D’Jeanne Florence, Executive Director of Nutrition and Dining Services, PruittHealth
Introduction In this episode of the Post-Acute POV, our host Amy Wootton, RDN, LDN, Director of Nutrition at MatrixCare, is joined by D'Jeanne Florence, Executive Director of Nutrition and Dining Services at PruittHealth to discuss how a Menu Services tool can simplify the customization of dietitian-approved menus, allowing you to deliver appealing and nutritional meals for your residents. Join Amy and D’Jeanne as they discuss the importance of dietitian-approved recipes and plans, how technology has impacted menu planning and production, and how Menu Services can increase staff efficiency and assist in meeting regulatory requirements. This episode details the impact of food quality, the challenges in providing nutritious meals, and how a nutrition management solution can help with those challenges. Topics discussed during today’s episode: [01:04 – 02:30] Amy discusses the importance of providing dietitian-approved meals in post-acute care.[02:57 – 03:45]: Understand the regulatory requirements for meeting residents’ nutritional needs.[4:10 – 6:08]: We review the resources needed for evaluating meal plans and how to build and plan menus around certain meal restrictions or inclusions.[6:36 – 7:55]: D’Jeanne details the importance of building a balanced diet and emphasizes correct portion sizes in meal planning for your organization.[8:04 – 12:11]: Amy explains how to use a Menu Services tool to improve meal development, diversity, and cost.[13:05 – 16:32]: We cover different features that can be used to expedite menu planning.[18:33 – 20:23]: D’Jeanne shares what PruittHealth has gained by using a Menu Services tool and how it has increased productivity.[20:34 – 22:30]: The pair discuss the current dining trends they’re seeing across post-acute care.[23:07- 24:07]: Amy and D’Jeanne detail how a Menu Services tool can help maximize your organization’s food budget and decrease stress.[24:49 – 25:40]: We conclude the episode by reviewing the key ideas covered in the conversation and how to access a Menu Services tool. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Get MealTracker here: https://www.matrixcare.com/nutrition-management/Find out more about PruittHealth: https://pruitthealth.com/Read the transcript for this episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Top 3 trends to look for in senior care with Jeanne Gerstenkorn, SVP, Health & Wellness at Presbyterian Manors of Mid-America
Jul 12 2023
Top 3 trends to look for in senior care with Jeanne Gerstenkorn, SVP, Health & Wellness at Presbyterian Manors of Mid-America
Introduction In this episode of the Post-Acute POV, our host Nick Andrews, a reporter with Senior Housing News, is joined by Robert Moore, RN, DNS-CT, RAC-CT, Director of Strategy and Portfolio Management at MatrixCare, Tina Doer, Product Manager at MatrixCare, and Jeanne Gerstenkorn, SVP of Health & Wellness at Presbyterian Manors of Mid-America, to discuss how to leverage your current EHR solution to promote positive outcomes for your residents. Listen in as they discuss the top trends in senior care and walk you through how to leverage your current EHR solution to promote positive outcomes for your residents, including wellness initiatives for physical, mental, and spiritual well-being to help ensure residents age in place. This episode will explain what to look for in post-acute care to catch rehospitalizations before they happen, what reports are vital for directors of nursing, and what to look for in an EHR or technology partner. Topics discussed during today’s episode: [01:25 – 05:16]: Nick introduces the panelists, and they discuss each of their takes on the top three trends in senior care.[05:31 – 07:41]: The group addresses the topic of rehospitalization and the negative impacts that repeated hospital visits can have on residents. Rob and Tina discuss the importance of maintaining the best quality care.[08:16 – 10:45]: The trio discusses how rehospitalizations can impact referrals from healthcare providers and the different costs associated with rehospitalizations.[11:13 – 14:15]: The panelists detail different software solutions that can help reduce rehospitalizations.[14:27 – 17:09]: Jeanne shares an example of the improvement in rehospitalization rates at Presbyterian Manors of Mid-America and discusses how technology has helped catch rehospitalizations before they happen.[17:22 ­– 19:40]: Jeanne addresses how solutions can promote positive outcomes for residents. Robert and Tina share some last insights on re-hospitalization.[20:15 – 24:19]: The group touches on how technology can help increase efficiency of documentation and how to stay on top of documentation.[24:43 – 26:25]: Rob discusses his experience as a nurse and emphasizes the significance of high-level reports.[26:56 – 29:20]: Jeanne explains how reports can help identify areas of improvement and track progress over time. Tina highlights the importance of data analytics and how systems are constantly evolving to provide more analytics.[29:37 – 30:30]: Jeanne talks about the importance of sound documentation and how poor documentation can negatively impact different aspects of a business.[30:42 – 32:49]: Rob concludes the episode by talking about how we incorporate customer feedback into product development. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Presbyterian Manors of Mid-America: http://www.presbyterianmanors.orgRead the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in
Streamlining financial processes with Kim Kling, Senior Director of Finance, and Cory Sills, Director of Technology, Covenant Village
Jul 6 2023
Streamlining financial processes with Kim Kling, Senior Director of Finance, and Cory Sills, Director of Technology, Covenant Village
Introduction In this episode of the Post-Acute POV, our host Lee Kilmer, Senior Vice President of Strategic Partnerships, is joined by Cory Sills, Director of Technology, and Kim Kling, Senior Director of Finance, at Covenant Village to discuss streamlining financial processes using technology. Join Lee, Cory, and Kim as they discuss what led to their decision to move forward with a financial technology solution, the importance of a smooth implementation process, their favorite features, and how it has positively impacted their business. Listen to their discussion below. Topics discussed during today’s episode: [00:37 – 02:45]: Lee introduces Kim and Cory before they share their origin stories, and the career stops that led them to their current roles.[02:45 – 04:54]: Cory and Kim detail the pain points their organization experienced prior to adopting Enterprise Financials.[4:54 – 7:08]: The pair highlight their smooth implementation experience and the hands-on support they received from the MatrixCare team.[7:08 – 9:58]: Kim shares her team’s favorite features from a financial perspective and Cory spotlights features that are helpful to his team on the technology side of their business.[9:58 – 11:23]: Cory and Kim provide a few examples of their users’ positive experiences using the solution.[11:23 – 13:12]: The pair detail the time and cost savings they’ve seen since adopting Enterprise Financials.[13:12 – 15:29]: Cory shares the impact of the ongoing support they’ve received since implementation and Kim details a recent positive interaction with our support team. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Covenant Village: https://covenantvillagenc.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Better menu planning controls dining costs with Dawn Elliott, Director of Dining Services, and Tracy Fluhr, Clinical Resource Specialist, Nazareth Home
Jun 15 2023
Better menu planning controls dining costs with Dawn Elliott, Director of Dining Services, and Tracy Fluhr, Clinical Resource Specialist, Nazareth Home
Introduction In this episode of the Post-Acute POV, our host, Amy Wootton, RDN, Director of Nutrition, is joined by Dawn Elliott, Director of Dining Services, and Tracy Fluhr, Clinical Resource Specialist, at Nazareth Home. The trio have a conversation on how to streamline operations to offer meals that are nutritious, medically appropriate, and enjoyable while balancing rising food costs and ongoing staffing shortages. Join Dawn, Tracy, and Amy as they discuss how technology can improve menu planning, how to change recipes to maximize nutrition, and how menu services can help your organization improve efficiency and meet regulatory requirements. This episode will cover how MealTracker can help consistently provide meals that meet each resident’s specific requirements while also helping your team work more efficiently. Listen in as they discuss important aspects to any nutrition program including recipe scaling, nutrition analysis, and menus created by registered dietitians. Topics discussed during today’s episode: [00:35 – 06:41]: Amy introduces Dawn and Tracy from Nazareth Home and explains how technology has been advancing to improve menu planning, manage production details, and help users produce high-quality meals.[06:41 – 12:54]: Amy shares how a facility’s dining program can be a pivotal differentiator among senior living, skilled nursing, and life plan communities and details some of the results from our 2022 dining survey.[12:54 – 16:18]: Amy goes on to mention some of the latest advancements in technology related to resident dining.[16:18 – 24:40]: Amy shares the importance of menu flexibility and how a nutrition management tool can help improve this essential process.[25:12 – 26:27]: Dawn and Tracy explain the biggest challenges they experienced in their organizations’ dining operations and what techniques they began incorporating to help solve these roadblocks.[26:32 – 27:40]: Tracy shares how MealTracker has helped Nazareth’s overall dining operations and how MatrixCare has helped their organization with customer satisfaction.[27:40 - 30:07]: Dawn and Tracy share how their outcomes have improved both clinically and operationally.[30:07 - 33:06]: Amy leads a Q and A with the audience from the original webinar. Hear about the typical implementation time for MealTracker, our customer support, and how MealTracker integrates with the rest of the MatrixCare suite of solutions. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Get more information on MealTracker: https://www.matrixcare.com/nutrition-management/Find out more about Nazareth Home: https://www.nazhome.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Navigating MDS changes with Jenny Lee, Regulatory Compliance Manager, and Cassie Diner, BSN, RN, CPHIMS, CSPO, SA, Clinical Product Manager
Apr 21 2023
Navigating MDS changes with Jenny Lee, Regulatory Compliance Manager, and Cassie Diner, BSN, RN, CPHIMS, CSPO, SA, Clinical Product Manager
In this episode of the Post-Acute POV, originally featured in the McKnight’s Long-Term Care Expo, Jenny Lee, Regulatory Compliance Manager, and Cassie Diner, BSN, RN, CPHIMS, CSPO, SA, Clinical Product Manager, have a conversation on the major changes coming to MDS and how skilled nursing facilities can prepare. Join Jenny and Cassie as they discuss how the new MDS items may affect your assessment process moving forward, what you should do to help your staff prepare for these changes, and what to look for to ensure your technology vendor is working to ease this transition. Listen to their discussion below. Topics discussed during today’s episode: [01:47 – 07:09]: Cassie greets the audience, introduces the topic, and provides background on her expertise in managing regulatory changes. She then offers seven recommendations for providers as they prepare for the MDS changes going into effect, on October 1, 2023.[07:09 – 12:13]: Next, Cassie elaborates on the main changes: Section G or functional status being removed from standard OBRA forms, the potential for new OSA or state forms, 29 new or modified MDS questions bringing more commonality between post-acute care and the OASIS form used in home health, and more.[12:13 – 18:06]: Cassie describes both a complicated and simple reimbursement change that was made at the state level. Wisconsin’s elaborate PDPM transition and Illinois’ much simpler transition to PDPM. She goes on to discuss the state-level uncertainty and nuance with the OSAs.[18:06 – 22:58]: Cassie and Jenny share what the audience can do now to prepare. Review your assessments or observations completed by nursing and other parts of the interdisciplinary team within your EHR system to see where changes need to be made and eliminate questions or change questions prior to the October 1st deadline to capture necessary data.[22:58 – 28:29]: Next, Cassie describes how organizations should work with their technology vendor as we approach these major changes. Attend your vendor’s advisory council meetings and share your status or any new information to stay on the same page with your vendor. Also, consider participating in complimentary training provided by CMS.[28:29 – 33:47]: Cassie describes the three roles that facilities should focus on as CMS begins to release the requisite documentation: caregiver or nursing staff, dedicated educators, and MDS coordinators. She then shares some key insights and feedback she has gathered within the industry.[33:47 – 38:15]: Cassie closes the discussion by sharing how the coming months will be huge for continued success leading to October as the CMS is expected to release final MDS questions and item sets. It will remain a top priority to stay in the loop with your technology vendor. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about McKnight’s Long-Term Care News: https://www.mcknights.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2023 by MatrixCare
Simplifying clinician workflows using technology with Joy Herring, vice president of clinical analytics, LTC Consultants
Oct 14 2022
Simplifying clinician workflows using technology with Joy Herring, vice president of clinical analytics, LTC Consultants
In this episode of the Post-Acute POV, our host Amy Ostrem, vice president of strategy and portfolio management for MatrixCare, is joined by Joy Herring, vice president of clinical analytics for LTC Consultants, Cassie Diner, RN, MatrixCare product manager, and Kelly Danielson, MatrixCare clinical product manager. The group has a conversation on the importance of simplifying workflows for caregivers and clinicians using technology. Join Amy, Joy, Cassie, and Kelly as they discuss the tools and data that matter most when it comes to senior care, improving resident care, increasing productivity, and the importance of machine learning to drive more proactive care and interventions. This episode explains how technology can be used to support organizational visibility and regulatory compliance as well as best practices for integrating data into senior living communities. Listen to their discussion below. Topics discussed during today’s episode: [01:02 – 03:16]: Amy, Cassie, Joy, and Kelly introduce themselves and provide a brief insight into their experience supporting post-acute care technology.[03:30 – 05:43]: Cassie shares how technology can streamline the onboarding process for a new caregiver or agency staff member and help them build confidence in their role.[6:00 – 7:51]: Kelly provides insight on how machine learning can also help a new caregiver by providing resident baselines, identifying residents/patients with higher acuity levels, and supplying alerts like out-of-range vitals.[8:13 – 11:22]: Joy details the value her organization has gained since utilizing Clinical Advanced Insights including individualized interventions and improved outcomes. Joy and Cassie dive deeper into a resident scenario by detailing how technology can be used to help a resident/patient who has been identified as high-risk.[11:32 – 13:28]: Cassie shares how having a mobile device can help caregivers spend more time with residents/patients. Kelly provides an example of how technology can help manage triggers and alerts and expedite documentation.[13:50 - 16:50]: Cassie speaks to how technology helps with non-resident or community tasks that staff need to pay attention to during documentation throughout their shift.[17:17 - 23:46]: Joy explains how an analytics dashboard helps her organization focus on both preventive and proactive care. Cassie and Kelly touch on how visibility throughout an organization is crucial in creating confidence and addressing immediate care needs.[24:05 - 25:12]: Kelly explains how an actionable dashboard can help directors of nursing and wellness stay on top of their residents’ statuses and make informed care decisions.[25:27 – 28:19]: Joy describes how technology and analytics can assist with tracking wounds and provide a correlation with infection trends over time. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about LTC Consultants: https://gotltci.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
The role of data as actionable intelligence with Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts
Jul 27 2022
The role of data as actionable intelligence with Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts
In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts. The three have a conversation on the value of creating an open network and ecosystem and how the partnership between MatrixCare and Surescripts accomplishes this goal. Join Bri, Andrew, and Navin as they discuss Surescripts’ mission of aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared, the development and impact of medication import and reconciliation features, and the role of data as actionable intelligence and how this data is inherent in supporting practical interoperability. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:26]: Navin introduces the episode’s topic and Andrew provides background on his experience in healthcare IT.[02:50 – 05:12]: Andrew shares details about the work that Surescripts leads—aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared. He also details how their partnership with MatrixCare benefits both of our end users.[6:27 – 11:42]: Bri details her background as a Board-Certified Geriatric Pharmacist, among other impressive roles, and shares two stories on the development and impact of Surescripts’ medication import and reconciliation features. Both tales shed light on how these solutions are bringing positive change to provider care and patient impact.[13:22 – 17:06]: Andrew explains the role of data as actionable intelligence, how this data is inherent in supporting practical interoperability, and why Surescripts is committed to getting the right data into the hands of our shared customers.[17:06 – 18:44]: Bri lends her view as a clinician to the conversation by discussing the importance of making data consumable. She explains why an EHR is incredibly helpful in organizing data and communicating it in an easy-to-understand way. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Surescripts: https://surescripts.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
Design and scaling with John Weatherbie, chief technology officer
Jul 19 2022
Design and scaling with John Weatherbie, chief technology officer
In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by John Weatherbie, chief technology officer, to have a conversation on the role of scaling when designing an enterprise EHR platform. Join Navin and John as they discuss the definition of scaling and why it’s critical in allowing a solution to serve five users as well as 5,000. This is a particularly important metric with approximately 10,000 new beneficiaries being added to Medicare each day. Listen to the episode below. Topics discussed during today’s episode: [02:06 – 04:46]: John starts by defining what an enterprise solution designed for scale and availability means; creating a platform that provides the same customer experience for five users as it does 5,000 users. He then explains the three steps necessary to create a scalable platform.[05:43 – 08:08]: Next, John describes the role of a technology vendor as staying out of the way of the end-user and the importance of creating a smooth and straight forward experience.[9:36 – 10:54]: John then details the critical role that availability and scalability plays in providing a great experience for customers, no matter the industry your solution falls into.[11:57 – 13:29]: Lastly, John provides questions that a provider should ask to select the right technology vendor for their needs. Does the vendor have their own data center or are they cloud-based? Are you able to assess the maturity of the vendor in terms of security and compliance? What integrations is the vendor capable of? Do these coincide with the products your organization currently uses? Resources Learn more about MatrixCare at: https://www.matrixcare.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
Information security with Todd Friedman, chief information security officer, ResMed
Jul 18 2022
Information security with Todd Friedman, chief information security officer, ResMed
In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Todd Friedman, chief information security officer at ResMed, and Brian Tolkkinen, director of information security at MatrixCare. The three discuss the importance of information security, and the key roles played by concepts like monitoring, compliance, vulnerability, response, and training. Join Navin, Todd, and Brian as they chat about healthcare being a top target for hackers, with the immense value placed on medical records, making EHR security more important than ever. For leaders, operators, and providers seeking a better, more secure enterprise solution, this episode offers an easy-to-follow primer of the most important information. Listen to their discussion below. Topics discussed during today’s episode: [01:22 – 04:37]: Todd and Brian introduce the unique threats and requirements that healthcare organizations should not ignore to keep their patients’ information secure.[05:15 – 08:15]: Todd explains how an organization can create a successful enterprise-grade security program with senior management support and overall alignment.[08:53 – 11:03]: Brian details the elements needed for a successful enterprise security program from a governance and risk management perspective.[11:53 – 16:50]: Todd and Brian explain how healthcare providers can assess the investment necessary when building a successful enterprise-grade security program.[18:24 – 21:18]: Todd and Brian discuss what questions a provider can ask to select the right technology vendor for their needs. Is there a point person responsible for security? Have they had breaches in the past? If so, how were they patched? Does the vendor have customers you can speak with prior to deciding whether to move forward? Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about our information security program: https://www.matrixcare.com/security-program/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
The benefits of a cloud-based solution with Jonathan Prak, Director of IT Services, and Robert Supper, CFO, Waverly Heights
Jul 14 2022
The benefits of a cloud-based solution with Jonathan Prak, Director of IT Services, and Robert Supper, CFO, Waverly Heights
In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Jonathan Prak, Director of IT Services, and Robert Supper CPA, MBA, NHA, CFO, Waverly Heights. The trio discusses the benefits of transitioning to a cloud-based solution from an on-premise server. Join Eric, Jonathan, and Robert as they discuss how a cloud-based solution has helped Waverly Heights, the simple migration process, how their IT staff’s work has evolved since migration, and how you can leverage future LPC Cloud capabilities. Listen to their discussion below. Topics discussed during today’s episode: [00:36 – 03:44]: Eric introduces the topic before Bob and Jonathan provide a brief look into their background and their roles at Waverly Heights.  [04:25 – 07:33]: Bob and Jonathan describe how they define a cloud-based solution and what they saw as the most significant benefits that impacted their decision to migrate.[07:58 – 11:10]: Bob details the issues they were looking to solve by moving to a cloud-based solution from a business perspective while Jonathan provides insight from his technical IT perspective.[11:30 – 15:12]: Bob gives an inside look at the financial benefits that Waverly Heights has achieved since moving to the cloud. Jonathan shares how their IT staff’s work has evolved since the transition.[15:34 – 20:39]: Jonathan shares helpful details on what organizations should expect when migrating to the cloud regarding the timeline, interacting with the MatrixCare team, and how much extra work will be involved.[20:57 – 24:07]: Bob explains how his team feels the transition was executed: whether the staff was happy, what benefits they’ve seen, and more.[24:27 – 26:23]: Bob and Jonathan encourage those on the fence about migrating to a cloud-based solution to go for it. They’ve found the benefits worthwhile and are pleased with the successful transition. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Waverly Heights: https://www.waverlyheightsltd.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.
Mar 30 2022
The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.
In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group, Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework. In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below. Topics discussed during today’s episode: [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes.[05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data.[09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help.[14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs.[18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control.[21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges.[27:03 - 29:09]: Lastly, we close out the discussion by talking about the importance of menu planning. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about MealTracker, our nutrition management solution: https://www.matrixcare.com/nutrition-management/Check out Healthcare Services Group, Inc.Special thanks to Senior Housing News for hosting this episodeRead the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE
Feb 2 2022
Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE
In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE. The pair have a conversation on optimizing operations using data and analytics across facility-based care. Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care.[03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes.[04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve.[05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level.[07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction.[09:14 – 10:39]: Camille then explains how data and analytics allow Signature’s staff to be more intentional on its areas of focus, which helps them to grow their business effectively.[10:53 – 12:25]: Lastly, Camille comments on how technology should not take away from human connection, but instead provide more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Signature HealthCARE: https://www.ltcrevolution.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Developing a robust training program with Don Spiers, Senior Product Manager, Relias
Dec 9 2021
Developing a robust training program with Don Spiers, Senior Product Manager, Relias
In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care. Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below. Topics discussed during today’s episode: [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.  [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover.[7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.  [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules.[18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program.[23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention.[26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Relias: https://www.relias.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice
Dec 3 2021
Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice
In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice, to have a conversation on attracting and retaining the right staff across post-acute care. Join Deborah and Eric as they discuss the impact the pandemic and vaccination mandates have had on recruiting staff, the specific qualities her team looks for in candidates, the importance of displaying empathy to retain employees, and how Addison County Home Health and Hospice uses their EHR as a strategic piece of their recruitment plan. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:53]: Deborah provides an introduction on herself and the history and mission of Addison County Home Health and Hospice.[03:32 – 04:43]: Second, Deborah comments on 2021 being called “The Great Resignation” and the impact that the pandemic has had on attracting and retaining the right staff.[4:56 – 9:09]: Third, Deborah describes how COVID vaccine mandates have impacted neighboring home health organizations and how Addison County Home Health and Hospice was able to reach a status of 100% vaccination.[9:45 – 11:26]: Deborah then explains how her organization uses their EHR as a strategic piece of their recruitment plan and the emphasis they place on work-life balance.[11:48 – 13:09]: Next, Deborah discusses what her team looks for when recruiting to maintain their positive culture and the importance of being open to challenges and change.[13:30 - 14:46]: Deborah shares how, as their EHR continues to evolve, they are provided with more opportunities to engage their staff by encouraging them to learn new aspects of the software like voice-to-text and developing individualized care plans.[15:21 - 16:32]: Next, Deborah describes how she and her team have displayed empathy with their staff during the pandemic by maintaining an open-door policy, lending a listening ear, and recognizing the stressors employees may be facing at work and in their personal lives.[17:00 - 18:46]: Deborah and Eric conclude the conversation by discussing fresh ways to support work-life balance. She shares the concept of “Coffee and jammies,” which encourages employees to log in each morning and create a plan for their workday to avoid feeling rushed out the door. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Addison County Home Health and Hospice: https://www.achhh.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Providing exceptional care with Shepherd’s Cove Hospice
Nov 29 2021
Providing exceptional care with Shepherd’s Cove Hospice
In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient. Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families. Topics discussed during this episode: [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove.  [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care.  [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education.[14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard.[18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job.[24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so. Resources Learn more about HEALTHCAREfirst at: https://www.healthcarefirst.com/Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/Read the transcript of this episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions
Oct 29 2021
The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions
In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Jarrett Bauer, CEO and co-founder at Health Recovery Solutions, to discuss the impact of telehealth and remote patient monitoring. Join Jarrett and Navin as they discuss how remote patient monitoring tools have evolved with the shift toward telehealth, the intersection of remote patient monitoring and patient engagement, and the impact of telehealth on reimbursement and an organization’s ROI. The pair also discuss why it’s important that technology is frictionless for clinicians and caregivers. Listen to their conversation. Topics discussed during this episode: [01:59 – 03:51]: Jarrett introduces himself and explains the genesis of his company, Health Recovery Solutions.  [04:15 – 06:14]: Next, Jarrett describes how remote patient monitoring tools have evolved as post-acute care has shifted to accommodate telehealth and care in the home.[7:09 – 07:56]: Jarrett comments on the intersection of remote patient monitoring and patient engagement and how HRS brings these cornerstones together to solve a range of problems.[9:04 – 11:35]: Jarrett then discusses how increased telehealth visits have emphasized the importance of reimbursement and ROI, and how this will evolve from the point of view of CMS.[12:51 – 13:20]: Jarrett agrees with Navin that providers need to make technology frictionless for clinicians, caregivers, and other healthcare workers. He believes this focus will help solve the growing labor shortage as well.[14:01 – 16:33]: Next, Jarrett addresses the issue of fraud and abuse happening in the use of remote care delivery services.[17:21 – 18:37]: Finally, Jarrett describes HRS’ plan to achieve their goal of impacting one million lives and preventing 200,000 readmissions. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Health Recovery Solutions: https://www.healthrecoverysolutions.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare