PODCAST

The Post-Acute POV

MatrixCare

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimize clinical, operational, and financial processes while delivering exceptional care and support for patients and residents. With new topics and guests on each episode, we explore trends and solutions that make connecting and collaborating across the care continuum more important than ever for skilled nursing, life plan communities/CCRC, senior living, private duty, home health, and hospice providers.

The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.
In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group, Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework. In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below. Topics discussed during today’s episode: [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes.[05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data.[09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help.[14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs.[18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control.[21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges.[27:03 - 29:09]: Lastly, we close out the discussion by talking about the importance of menu planning. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about MealTracker, our nutrition management solution: https://www.matrixcare.com/nutrition-management/Check out Healthcare Services Group, Inc.Special thanks to Senior Housing News for hosting this episodeRead the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2022 by MatrixCare
Mar 30 2022
29 mins
Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE
In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE. The pair have a conversation on optimizing operations using data and analytics across facility-based care. Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care.[03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes.[04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve.[05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level.[07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction.[09:14 – 10:39]: Camille then explains how data and analytics allow Signature’s staff to be more intentional on its areas of focus, which helps them to grow their business effectively.[10:53 – 12:25]: Lastly, Camille comments on how technology should not take away from human connection, but instead provide more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Signature HealthCARE: https://www.ltcrevolution.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Feb 2 2022
13 mins
Developing a robust training program with Don Spiers, Senior Product Manager, Relias
In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care. Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below. Topics discussed during today’s episode: [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.  [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover.[7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.  [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules.[18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program.[23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention.[26:59 – 30:52]: Lastly, Don touches on what an EHR can contribute to developing a robust training program and the importance of standardization to yield consistent results. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Relias: https://www.relias.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Dec 9 2021
31 mins
Attracting and retaining the right staff with Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice
In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO, Addison County Home Health and Hospice, to have a conversation on attracting and retaining the right staff across post-acute care. Join Deborah and Eric as they discuss the impact the pandemic and vaccination mandates have had on recruiting staff, the specific qualities her team looks for in candidates, the importance of displaying empathy to retain employees, and how Addison County Home Health and Hospice uses their EHR as a strategic piece of their recruitment plan. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:53]: Deborah provides an introduction on herself and the history and mission of Addison County Home Health and Hospice.[03:32 – 04:43]: Second, Deborah comments on 2021 being called “The Great Resignation” and the impact that the pandemic has had on attracting and retaining the right staff.[4:56 – 9:09]: Third, Deborah describes how COVID vaccine mandates have impacted neighboring home health organizations and how Addison County Home Health and Hospice was able to reach a status of 100% vaccination.[9:45 – 11:26]: Deborah then explains how her organization uses their EHR as a strategic piece of their recruitment plan and the emphasis they place on work-life balance.[11:48 – 13:09]: Next, Deborah discusses what her team looks for when recruiting to maintain their positive culture and the importance of being open to challenges and change.[13:30 - 14:46]: Deborah shares how, as their EHR continues to evolve, they are provided with more opportunities to engage their staff by encouraging them to learn new aspects of the software like voice-to-text and developing individualized care plans.[15:21 - 16:32]: Next, Deborah describes how she and her team have displayed empathy with their staff during the pandemic by maintaining an open-door policy, lending a listening ear, and recognizing the stressors employees may be facing at work and in their personal lives.[17:00 - 18:46]: Deborah and Eric conclude the conversation by discussing fresh ways to support work-life balance. She shares the concept of “Coffee and jammies,” which encourages employees to log in each morning and create a plan for their workday to avoid feeling rushed out the door. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Addison County Home Health and Hospice: https://www.achhh.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Dec 3 2021
19 mins
Providing exceptional care with Shepherd’s Cove Hospice
In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient. Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families. Topics discussed during this episode: [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove.  [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care.  [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education.[14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard.[18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job.[24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so. Resources Learn more about HEALTHCAREfirst at: https://www.healthcarefirst.com/Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/Read the transcript of this episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Nov 29 2021
29 mins
The impact of telehealth and remote patient monitoring with Jarrett Bauer, CEO and co-founder, Health Recovery Solutions
In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Jarrett Bauer, CEO and co-founder at Health Recovery Solutions, to discuss the impact of telehealth and remote patient monitoring. Join Jarrett and Navin as they discuss how remote patient monitoring tools have evolved with the shift toward telehealth, the intersection of remote patient monitoring and patient engagement, and the impact of telehealth on reimbursement and an organization’s ROI. The pair also discuss why it’s important that technology is frictionless for clinicians and caregivers. Listen to their conversation. Topics discussed during this episode: [01:59 – 03:51]: Jarrett introduces himself and explains the genesis of his company, Health Recovery Solutions.  [04:15 – 06:14]: Next, Jarrett describes how remote patient monitoring tools have evolved as post-acute care has shifted to accommodate telehealth and care in the home.[7:09 – 07:56]: Jarrett comments on the intersection of remote patient monitoring and patient engagement and how HRS brings these cornerstones together to solve a range of problems.[9:04 – 11:35]: Jarrett then discusses how increased telehealth visits have emphasized the importance of reimbursement and ROI, and how this will evolve from the point of view of CMS.[12:51 – 13:20]: Jarrett agrees with Navin that providers need to make technology frictionless for clinicians, caregivers, and other healthcare workers. He believes this focus will help solve the growing labor shortage as well.[14:01 – 16:33]: Next, Jarrett addresses the issue of fraud and abuse happening in the use of remote care delivery services.[17:21 – 18:37]: Finally, Jarrett describes HRS’ plan to achieve their goal of impacting one million lives and preventing 200,000 readmissions. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Health Recovery Solutions: https://www.healthrecoverysolutions.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Oct 29 2021
19 mins
The evolution of the EHR with Seth Joseph, Managing Director, Summit Health, and Chief Strategy Officer, Swift Medical
In the latest episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Seth Joseph, managing director, Summit Health, and chief strategy officer, Swift Medical. The pair takes part in an insightful conversation on the evolution of the EHR (electronic health record), the transition to the intelligent EHR, and the necessity of employing platform thinking.   Join Navin and Seth as they discuss why EHRs are a continued source of friction and physician burnout in post-acute care, and the varying requirements for a technology solution used in acute, ambulatory, and post-acute care. Listen to their discussion below. Topics discussed during today’s episode: [02:26 – 06:57]: Seth provides his origin story and what led him to his passion of solving issues in healthcare using technology.[08:05 – 15:27]: Seth then tackles the question of why EHRs are a continued source of friction and physician burnout in post-acute care.[17:59 – 22:10]: Next, Seth explains the difference in requirements for a technology solution used in acute, ambulatory, and post-acute care. An EHR used in post-acute care is deeply complex, making it imperative to employ platform thinking as the industry transitions toward the intelligent EHR.[23:54 – 28:47]: Seth touches on the threat that big tech could bring to the future of EHRs.[29:46 – 37:51]: Seth concludes the conversation by describing the two viable paths forward for the EHR: creating an interconnected ecosystem of the best of breed applications–a headless EHR–and creating an API ecosystem that enables this platform to co-exist. Articles mentioned in this conversation: Death by A Thousand ClicksTo E(HR) or not to E(HR) Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Summit Health and Swift MedicalRead the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Oct 13 2021
41 mins
Streamlining collaboration in home-based care with Melissa Kozak, RN, Co-Founder and President, Citus Health
In this episode of the Post-Acute POV, our host Kerri Harpole, RN, Director of Product Specialists at MatrixCare, sits down with Melissa Kozak, RN, Co-Founder and President at Citus Health to discuss how technology is streamlining collaboration and communication in home-based care. Join Kerri and Melissa as they discuss one provider to another, the prevalence of communication issues in home-based care, the necessity of secure mobile messaging, how to encourage adoption of mobile technology, and more. Melissa details how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. Listen to their discussion below. Topics discussed during today’s episode: [01:53 – 03:47]: Melissa provides her origin story as a registered nurse and how common pain points she experienced in the field prompted the genesis of Citus Health.[04:45 – 06:58]: Secondly, Melissa describes the prevalence of communication issues in home-based care.[7:44 – 10:34]: Next, Kerri presents the necessity of secure mobile messaging to streamline communication and Melissa discusses Citus’ purpose-built solution.[11:00 – 13:48]: Melissa then discusses the many use cases for Citus’ form center which uses app-less technology.[13:52 – 16:11]: Melissa details how mobile technology allows patients to communicate with their nurses and caregivers 24/7 which reduces readmissions.[16:52 - 21:48]: Next, Melissa describes how they’ve encouraged adoption and seen success due to a preexisting familiarity with mobile technology.[22:27 - 24:27]: Melissa shares how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care.[24:46 - 27:47]: Melissa explains the importance of an inclusive solution that is user-friendly and helps a wide range of clinicians.[27:58 - 29:45]: Lastly, Melissa emphasizes the significance of listening to customers when building a technology solution and how Citus has benefited from this feedback. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Citus Health: https://www.citushealth.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Oct 1 2021
30 mins
Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.
In this episode of the Post-Acute POV, our host, Mauricio Hermosillo, Product Manager for Enterprise Financials at MatrixCare, is joined by Stacy Dobson, CFO, United Methodist Retirement Homes, to discuss the intricacies of managing financials in post-acute care. Join Mauricio and Stacy as they have a conversation on how using technology to support general ledger, accounts payable, fixed assets, and payroll streamlines processes which saves time and avoids manual work. This episode also presents the importance of working with a technology provider that listens to customers’ needs to provide a user-friendly product. Listen to their discussion below. Topics discussed during today’s episode: [01:19 – 04:09]: Stacy describes his origin story including his journey at UMRH and relationship with MatrixCare.[04:43 – 06:25]: Next, Stacy shares his experience with our products, specifically Enterprise Financials.[6:39 – 8:51]: Stacy explains how using technology to support general ledger and accounts payable saves his team an immense amount of time.[9:08 – 12:10]: Stacy goes on to describe how the fixed assets and payroll modules help streamline processes and avoid manual work within his organization.[12:39 – 16:20]: Stacy discusses the importance of working with a technology provider that listens to customers’ needs.[17:09 - 19:52]: The pair end the conversation by detailing the value of selecting a user-friendly product and the necessity of using customer feedback in the thought process behind new and improved features. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about United Methodist Retirement Homes: https://www.umrh.org/  Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Sep 21 2021
20 mins
Managing food allergens with Anita Hoffman, Director of Culinary Service, Palm Garden and Nicole Fresta, Clinical Dietitian, Palm Garden
In this episode of the Post-Acute POV, our host Amy Wootton, RDN, Director of Nutrition, MatrixCare, is joined by Anita Hoffman, Director of Culinary Service, and Nicole Fresta, Clinical Dietitian, Palm Garden Health and Rehabilitation Center, for a conversation on managing food allergens across post-acute care. Listen in as Amy, Anita, and Nicole discuss the importance of identifying and documenting food allergies, surprising factors that can lead to an allergic reaction, and tips for managing a resident’s food allergies via their plan of care. This episode will describe the severity of managing food allergens and introduce how MealTracker’s new allergen feature can help. Listen to their discussion below. Topics discussed during today’s episode: [01:21 – 02:07]: Anita and Nicole both provide their origin stories and how they found their focus on nutrition in long-term care.[02:25 – 02:48]: Anita explains why managing food allergens is so important.[02:58 – 04:10]: Nicole provides her recommendations for managing a resident with food allergies including working with their plan of care and documentation.[04:43 – 05:32]: Nicole explains some of the common factors that can lead to an allergic reaction when preparing food for a resident.[06:04 – 08:00]: Anita and Nicole detail their experience with MealTracker, including how long Palm Garden has used the product and which features they use most often.[08:24 - 10:24]: The pair discuss the benefits they’ve experienced using the new allergen feature that MealTracker provides. Resources Learn more about nutrition management at MatrixCare: https://www.matrixcare.com/nutrition-management/Find out more about Palm Garden: https://palmgarden.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Sep 13 2021
11 mins
Driving better patient outcomes via medication reconciliation with Rachel Petersen, Manager of Product Innovation, Surescripts and Jill Lytwyn, Key Account Executive, Surescripts
Introduction In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Rachel Petersen, Manager of Product Innovation, Medication History and PDMP at Surescripts, and Jill Lytwyn, Key Account Executive at Surescripts. The three discuss driving better patient outcomes via medication reconciliation in home care. Join Rachel, Jill, and Navin as they cover the issue of medication reconciliation, the genesis of Surescripts, and the Surescripts Network Alliance. Learn how their solution can help providers stop relying on manual processes and streamline transitions of care by reducing errors of admission, duplicate medications, and drug interactions. Listen to the episode below. Topics discussed during today’s episode: [00:38 – 02:49]: Navin introduces our guests, Rachel Petersen and Jill Lytwyn.[02:49 – 07:33]: Rachel and Jill provide their origin stories and what brought them to their current positions at Surescripts.[8:43 – 10:20]: Jill explains the genesis of Surescripts and the Surescripts Network Alliance. Through this alliance and Surescripts’ various partnerships, they have connected over two million health care professionals and organizations.[10:51 – 13:12]: Jill describes the issue of medication reconciliation and how obtaining medication history on a patient via technology streamlines transitions of care by reducing errors of admission, duplicate medications, and drug interactions.[10:24 – 16:07]: By using a medication reconciliation solution, Surescripts has seen an average of 45 minutes in time savings. This corresponds directly to cost savings for care providers.[16:56 – 18:25]: Rachel explains how understanding the “why” behind clinical decision-making can greatly improve data quality and drive better patient outcomes.[19:23 – 22:10]: Rachel describes the considerations that providers should be taking when making EHR decisions including selecting a platform that allows users to pull data from multiple sources. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Surescripts: https://surescripts.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Aug 18 2021
22 mins
The expansion into community-based care with Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at NAHC
Introduction In this special episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at National Association of Home Care & Hospice (NAHC), to have a conversation on the expansion into community-based care across post-acute. Join Navin, Steve, and Bill as they cover strategies for providers looking to expand into community-based care, insights from those who have, and the impact this shift is having on various care segments and healthcare overall. This episode also explains the role technology plays in helping providers diversify and streamline their evolving businesses. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:05]: Navin introduces Steve Pacicco and Bill Dombi.[03:30 – 06:37]: Bill provides his perspective on how the pandemic has changed perspectives around providing care at home and accelerated the expansion into community-based care.[7:24 – 11:52]: Steve provides his perspective on the shift toward community-based care as the CEO of the technology company with the largest footprint in post-acute care with home and facility-based organizations and what customers are saying about the shift.[13:10 – 16:50]: Bill provides advice and recommended first steps for brick-and-mortar organizations to take if considering expansion into community-based care.[18:24 – 21:54]: Next, Bill discusses how the shift impacts existing home and community-based care organizations.[23:32 - 29:49]: Steve explains how technology can help organizations as they consider the expansion into community-based care.[31:10 - 35:59]: Bill shares a message with technology providers looking to support organizations as they shift to include community-based care. Resources Learn more about MatrixCare: https://www.matrixcare.com/Learn more about NAHC: https://www.nahc.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Aug 4 2021
37 mins
Connecting care at home with Steve Herron, Senior Director, Long Term and Post-Acute Care, Cerner
Introduction In this episode of the Post-Acute POV, our host, Bob Anderson, VP of sales for home and hospice at MatrixCare is joined by Steve Herron, senior director of long-term and post-acute care at Cerner to have a conversation on connecting care at home. Join Bob and Steve as they discuss the partnership between Cerner and MatrixCare, the key types of data that should be exchanged when connecting care at home, formal and informal health networks, and the importance of creating a bridge between disparate EMRs and other sources to create one longitudinal record for the patient. Listen to their discussion below. Topics discussed during today’s episode: [01:30 – 04:15]: Steve provides an introduction on Cerner for listeners who may be unfamiliar and how the company became partners with ResMed.  [04:25 – 06:51]: Next, Steve dives into the factors that encouraged Cerner to choose MatrixCare as their EMR platform partner and how KLAS scores validated their decision.[7:02 – 12:44]: When it comes to interoperability and connected care at home, Steve provides the key types of data that should be exchanged.[12:53 – 15:01]: Next, the pair discuss how Cerner clients benefit from the partnership with MatrixCare.[15:16 – 16:04]: Steve explains the difference between community agencies and health system clients and how both can utilize MatrixCare via Cerner.[16:09 - 18:37]: The pair discuss formal and informal health networks and the importance of connecting disparate EMRs and other sources to create one longitudinal record for the patient.[18:41 - 22:33]: Steve describes the benefits of Healthy Intent, Cerner’s health network.[22:50 - 23:44]: Lastly, Steve explains that he believes the next phase of connecting care in the market will be what we choose to do with our data. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Cerner: https://www.cerner.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Jun 23 2021
24 mins
Driving operational success in home-based palliative care with Sarah Kivett, BSN, RN, CHPN, Director of Palliative Care Services, Hospice & Palliative Care of Iredell County
Introduction In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization. Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below. Topics discussed during today’s episode: [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance.[03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care.[6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources.[9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR.[13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging.[18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success.[19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about Hospice & Palliative Care of Iredell County: https://www.hoic.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Jun 3 2021
22 mins
Real world data and analytics in home health and hospice with Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice
Introduction In this episode of the Post-Acute POV, our host, VP of Sales for Home and Hospice, Craig Levy, is joined by Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice to discuss real world data and analytics and the importance of the patient’s story. Join Angela and Craig as they cover topics such as using data to develop strategic conversations, what makes a great data partner, remote patient monitoring, and telehealth. This episode provides real world examples of how data and analytics are used to improve workflows and increase efficiencies across post-acute care organizations. Listen to their conversation below. Topics discussed during today’s episode: [01:06 - 02:07]: Angela describes her origin story and how she found her focus on data and analytics at Androscoggin.[02:30 - 05:41]: The pair discuss when data became relevant in post-acute care from a business standpoint.[6:05 - 8:07]: Angela explains how she uses data to develop strategic conversations around the patient related to better outcomes and how this sets Androscoggin apart.  [8:21 - 11:28]: Angela and Craig discuss what qualities make a great data partner, some of the specific data elements that should be shared with partners, and how they would be displayed.[11:47 - 13:30]: Angela explains the importance of telehealth and remote patient monitoring.[13:48 - 17:11]: Angela shares how Androscoggin looks at data differently as a diversified business and which trends are driving different business behaviors.[17:35 - 19:45]: The pair discuss using data and analytics to improve workflow efficiency.[20:02 - 21:14]: Angela offers advice for someone who is not currently using data to improve workflows in post-acute care.[21:40 - 24:06]: Angela and Craig discuss how clinicians are focused on patient engagement and the importance of a patient’s story.[25:23 - 26:02]: Angela reveals how she would like the future of data to utilize a centralized format. Resources Learn more about MatrixCare: https://www.matrixcare.com/Find out more about Androscoggin: https://androscoggin.org/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
May 6 2021
26 mins
The benefits of connected health with Frank Nash, director of solutions strategy, MatrixCare
Introduction For this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions is joined by Frank Nash, director of solutions strategy at MatrixCare. The pair sits down to discuss the benefits of connected care and the four steps to becoming a more connected care provider.   Join Kevin and Frank as they break down each step to achieving true interoperability: getting connected, gathering data, documenting accurately, and being a better referral partner. Frank also gives his top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Listen to their discussion below. Topics discussed during today’s episode: [01:14 – 02:04]: Frank details his origin story and how he became director of solutions strategy at MatrixCare.  [02:26 – 04:10]: Frank explains the stats from our recent survey that support referral partners are behind in upgrading their technology solutions then lists the four steps for becoming a more connected care provider.[4:23 – 5:53]: Why getting connected is important and how to join the health information highway.  [6:04 – 7:21]: Gathering data via email or using the health information highway like Carequality and Commonwell.[7:30 – 10:08]: The importance of documenting accurately and Frank’s top tips to do so.[10:29 - 12:41]: Gathering information and how listeners can accomplish this step.[12:57 - 13:41]: Frank’s top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Apr 30 2021
14 mins
Solving workforce challenges with Helen Adeosun, CEO and President, Founder of CareAcademy
Introduction In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution. Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below. Topics discussed during today’s episode: [02:10 – 06:16]: Helen provides her origin story and how she infuses her passion for education into her work.[07:34 – 11:35]: Helen introduces CareAcademy and explains how the company assists caregivers to gain both hard and soft skills through online education.[13:20 – 19:21]: Home care is in a position to make a tremendous shift to accommodate the growing need of caring for higher-acuity clients, and upskilling and enhancing caregivers’ existing skills will assist in this shift.[20:34 – 25:21]: How people are the backbone of innovation and how continuing education assists in strengthening ideas.[27:16 – 30:09]: Ways to improve caregiver satisfaction, including an increased focus on education. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about CareAcademy: https://careacademy.com/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Apr 27 2021
31 mins
The benefits of certification programs with triple certified MatrixCare user Lisa Horton, director of clinical compliance, CDP, ALG Senior
Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare is joined by Lisa Horton, director of clinical compliance, CDP, ALG Senior, a triple certified MatrixCare user. Kevin and Lisa discuss the benefits of certification programs and how Lisa has used her multiple certifications to improve her organization’s training and efficiency which ultimately improves their bottom line. The two also cover how to overcome employees’ resistance to adopting technology and Lisa ends the conversation by providing her top tips and recommendations for other MatrixCare users. Tune in to learn more. Topics discussed during this episode: [00:38 – 01:39]: Lisa describes her origin story and how she began working in senior care.[02:01 – 03:22]: How Lisa’s organization encouraged her to earn multiple certifications and how they helped her grow within her organization.[3:34 – 5:04]: She details how her certifications play a role in mentoring others on technology adoption and how ALG Senior addresses the issue of employees’ resistance to adopt technology.[5:15 – 5:45]: How technology can help with common workforce challenges.[5:55 – 7:43]: What ALG Senior’s new hire onboarding program contributes to EHR education across interdisciplinary teams and how each team keeps up with different software releases.[7:55 - 8:24]: Lisa’s top tips and recommendations for other MatrixCare customers. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about our certification program: https://www.matrixcare.com/implementation-training/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Apr 12 2021
9 mins
What is interoperability with Eric Silverman, VP of technical services, MatrixCare
Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare, sits down with Eric Silverman, VP of technical services at MatrixCare, to discuss the question: what is interoperability? Eric simplifies the sometimes-complicated topic of interoperability by describing the three categories all interoperability falls into: connections between external products, connections between internal products, and third-party exchanges. Listen in as the pair present examples for each of these categories and touch on trending topics in the industry like pharmacy and vitals integrations, connecting to health information exchanges (HIEs), and the increase in continuity of care documentation. Topics discussed during today’s episode: [01:06 – 02:22]: Eric describes his origin story and how he became the VP of technical services at MatrixCare.[02:52 – 03:24]: What is interoperability? Eric shares his definition.[3:33 – 8:43]: Eric explains the three categories of interoperability: connections between external products, connections between internal products, and third-party exchanges.[9:16 – 10:26]: Examples of connections between external products like pharmacy and vitals integrations.[10:54 – 12:30]: An example of internal products connecting information between different care settings at the same organizations.[12:59 - 14:11]: How to implement a third-party exchange like health information exchange (HIE) and how to avoid the barriers to connect with an HIE.[14:38 - 16:59]: Eric describes why it’s critical to implement interoperability and how MatrixCare can help.[17:19 - 18:24]: The pair end their conversation by discussing continuity of care documentation and how this is an increasingly common third-party exchange. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Apr 1 2021
19 mins
Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand
Introduction In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman, director of communications, Attendance on Demand, to have a conversation on how to improve employee engagement across post-acute care. Join Kelly and Beth as they discuss the definition of employee engagement, the importance of perceived organizational support, and how technology can help alleviate problems in workforce management. This episode will explain two-way communication between your organization and employees and help you facilitate co-employee support. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:11]: Beth describes her origin story and how she found her focus on improving employee engagement.[02:37 – 03:41]: Defining employee engagement as an employee’s emotional investment in their job and in their organization.[3:49 – 6:03]: How employee engagement impacts a post-acute care organization’s bottom line.[6:10 – 10:14]: Because many jobs in post-acute care are similar, an employee’s engagement with their organization is especially important.[10:24 – 14:13]: Beth explains how to improve perceived organizational support.[14:20 - 19:39]: How technology can be used in workforce management and affect employees’ overall satisfaction with their job.[19:51 - 24:19]: The importance of two-way communication between your organization and employees.[24:25 - 29:27]: Co-employee support and how an organizational emphasis on this topic can keep employees happy.[29:27 – 30:35]: Key takeaways from this conversation on keeping employees engaged. Resources Learn more about MatrixCare at: https://www.matrixcare.com/Find out more about TimeTracker, our workforce management solution: https://www.matrixcare.com/resource/timetracker/Read the transcript of today’s episodeListen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare
Mar 25 2021
31 mins